I have ordered many times with SS396 and have had very good experience with the correct and the wright parts. The free shipping on most parts is also GREAT. Very satisfied with your company. Just wish... Ver mais
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Leia as opiniões dos outros
I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They... Ver mais
The center caps did not fit and the prongs were brittle and lacked flexibility. One broke while trying to install. The Customer Service representative was rude. Ground Up only offered me a return on t... Ver mais
A empresa respondeu
First time customer….Good people took care of me when I had a problem… then checked again to be sure order was correct and I was completely satisfied!! Have ordered from them 2 more times since with... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Informações de contacto
2 Commerce Blvd, 32164, Palm Coast, Estados Unidos da América
- 2032351200
- info@ss396.com
- ss396.com
4,1
Bom
511 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Every time I place an order you seem to…
Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why don’t you just add that offer to stuff in progress?
Your marketing team knows when promotions are scheduled to run so they should be added to orders in process. Not doing so is a disservice to existing customers. Like cable companies giving discounts to new customers and not existing ones. Bad business model. If your order process is not set up that way then fix it.
25 de março de 2026
Opinião espontânea
Resposta da ss396.com
Hey James, we run various promos each month, and unfortunately we can't go back and add future promos to previous orders. As a promo code needs to be added to the particular order and that would mean re-processing hundreds of orders, which is just not possible. Are you subscribed to our emails? As that is the quickest way to find out about new promos we are running!
I Called to change the order
I Called to change the order, to canceled some incorrect parts. Spoke with someoneone, said no issues. Order shows up has incorrect parts, and missing some parts on the order. Website is terrible for ordering parts.
18 de março de 2026
Opinião espontânea
Resposta da ss396.com
Hey RD, we’re sorry to hear about your experience and understand how frustrating this must have been. It sounds like there may have been a breakdown in communication when your order was updated? For me to look into this further I would need your full name, or an order number. Or, if you prefer reach out via phone to our support team so we can resolve this for you!
One part I got is a terrible fit
One part I got is a terrible fit. The rest is ok
16 de março de 2026
Opinião espontânea
Resposta da ss396.com
Hey Andy, give us a call about the one that isn't fitting. Maybe our tech guy can figure something out for ya.
Parts was in great shape 👌
Parts was in great shape 👌, already installed looks good thanks.
22 de março de 2026
Opinião espontânea
Resposta da ss396.com
That is what we like to hear! We hope to see you again Steven!
Timely and well packaged.
20 de março de 2026
Opinião espontânea
Resposta da ss396.com
Thanks for the review and for shopping with us Paul!
Smooth transaction
Smooth transaction. Parts in stock. Fast shipping
12 de março de 2026
Opinião espontânea
Resposta da ss396.com
Glad you had a great experience! Thanks for shopping with SS396!
ideal content
20 de março de 2026
Opinião espontânea
Resposta da ss396.com
Thank you for the five stars David!
Perfect kit and fit...
12 de março de 2026
Opinião espontânea
Resposta da ss396.com
That is what we like to hear Dan! Thanks for shopping with us!
great everything worked as should
great everything worked as should
19 de março de 2026
Opinião espontânea
Resposta da ss396.com
Thanks for taking the time for the review!
Service above industry standard
I made a mistake on my order and had ordered 2 heater cores. A very nice lady called me to clarify and also discuss items on back order. Most companies would have used email and the extra time for that personal touch with a phone call makes all the difference. This will now be the first place I look when I need parts.
11 de março de 2026
Opinião espontânea
Resposta da ss396.com
Keenan, we were happy to help out! Thanks again for choosing SS396!
The headlight screws and springs were…
The headlight screws and springs were perfect replacements
13 de março de 2026
Opinião espontânea
Resposta da ss396.com
Glad it worked out well for you Phil! Thanks for shopping with SS396!
The order was received appears defective.
The order was received and checked upon arrival. Further inspection of the part revealed it would not fit correctly. Both packages were scheduled to arrive the same day - one arrived a day later.
13 de março de 2026
Opinião espontânea
Resposta da ss396.com
Frank, packages can arrive on different days if something is being drop shipped for example. As for it not fitting, give us a ring and let's see if we can help you out!
I got my order in within a week of…
I got my order in within a week of ordering. Thank you for your speedy delivery. Everything looks great from first view.
12 de março de 2026
Opinião espontânea
Resposta da ss396.com
Hey Brandi! We are glad to hear that! See you again soon.
Excellent Service, Quality Parts!
Purchased many parts for my 69 Chevelle SS396 restoration, with a few more left to get. Never had a bad experience with Ground Up!!
9 de março de 2026
Opinião espontânea
Resposta da ss396.com
Thanks Jason! That is what we like to hear!
Fast delivery and great service and the…
Fast delivery and great service and the right parts
5 de março de 2026
Opinião espontânea
Resposta da ss396.com
Larry, thanks for the review and for shopping with SS396!
Great job as always
12 de março de 2026
Opinião espontânea
Resposta da ss396.com
Mike, we like to hear that! Thanks for shopping with SS396!
Products and timing
12 de março de 2026
Opinião espontânea
Resposta da ss396.com
Thanks for the five star review Chad!
Resposta da ss396.com
Thanks for the review!
Product showed up days late no tracking…
Product showed up days late no tracking information was provided
13 de março de 2026
Opinião espontânea
Resposta da ss396.com
Hey Michael! I see you placed one order but received two different packages. That is because one item out of three was a drop ship from the manufacturer.
The first package was shipped on 3/2 and an email was sent that night. The second package was shipped on 3/3 and an email was sent that night with tracking as well. Always check your spam/junk folders, as sometimes they end up in there!
Thanks!
I ordered a rear bumper it was going to…
I ordered a rear bumper it was going to take to long so I called back and canceled order the manager said I didn't he listen to the calls and I have to pay the shipping he also would not let me hear the recording so he is lying they are very rude I will not purchase anything else from them
I know for a fact I canceled the order they are lying about the recording that is y they don't let you listen to it
11 de março de 2026
Opinião espontânea
Resposta da ss396.com
Eric, we’re sorry for the frustration this situation caused. We reviewed the call recordings and notes related to your order and were unable to find any request to cancel prior to shipment. As outlined in our return policy, return shipping is the customer’s responsibility.
That said, we want to resolve this as fairly as possible. Once the bumper is returned, we will issue a full refund including the original shipping cost. We appreciate your feedback and hope this helps bring the matter to a proper resolution.
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