Still Archive Opiniões 

92
•
TrustScore: 3.5 em 5

3,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 4 em 5 estrelas

I love my planner and the items that come with it. I ordered extra inserts for it, however, I would love if it had more elastic bands to place more inserts. I find the set up of how you place things... Ver mais

Classificada 1 em 5 estrelas

Literal garbage. Journal smells like chemicals and is definitely not leather. Paper is of horrible quality. Company pretends to be located in Ohio, but shipment comes from China. The quality is exactl... Ver mais

Classificada 5 em 5 estrelas

The process with this company was wonderful from the beginning. I had a few questions before ordering and got quick answers. I received my journal and it is so beautiful, leather is soft. I did... Ver mais

Classificada 5 em 5 estrelas

These journal are really lovely and well made. When I thought my charms didnt come and I emailed, I got back an immediate personal response. There was also very transparent communication from purchase... Ver mais

Informações sobre a empresa

  1. Papelaria

Escrito pela empresa

Still Archive is a premium stationery brand built around the Momento, a refillable leather journal. The "Still" is stillness: the modular, refillable design takes away the fear of messing it up, so thought flows freely and writing becomes the cathartic release it was always meant to be instead of a chore. That's why you'll still be using it years later, once the habit finally stays, and why the journal itself will still be intact all those years later, heirloom-made and backed by a lifetime guarantee. The "Archive" is the whole point: this isn't a diary, a journal, or a notebook, it's your private life archive, your mom's recipes, quotes from your favorite films, a cutout from a magazine, stickers from your trip to Japan, the photo strip from a night you barely remember, all delineated across inserts you arrange your own way.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

92 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(92)

89 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I reached out about the delivery date…

I reached out about the delivery date on my materials being days beyond the date they said they would be here. The customer service was so incredible that, not only was I speaking to a human, but she responded to me promptly. It was less than 5 minutes after I had hit send.
Jury is still out on how much I like the journal and materials but I have very, very high hopes.
I will definitely provide another update when I have received the products I ordered and gotten a little use out of them.

26 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I love my journal

I love my journal, I have just one question is there a calendar that I cause with my journal? It would help if I could use them together. My only concern is that I have the large journal and it doesn't fit in purse and when I use a larger purse it makes it quite heavy. But I manage.
Any suggestions would be greatly appreciated.

26 de outubro de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Journal is good quality and i love the…

Journal is good quality and i love the cover. The only thing i was unhappy with was the support. I sent an email asking for an update on delivery. And then i sent another email because i was sent the wrong charm - i never got a response.

26 de outubro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Love Still Archives notebook!

I love Still Archives products! I LOVE my notebook! I think its quality is great! I love its color! I've purchased every insert they have AND I got on the monthly calendar subscription.

There is some miscommunication about how the elastic bands work . In the videos provided to show my how to use the bands, the girl had more bands. No sweat. I ordered more off of Amazon.

Also, the charms do not come with alligator clasps. You have to use jump rings and plyers.

But still, I love Still Archive's notebook better than any other out there!

26 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I am completely happy with your…

I am completely happy with your product. The size and quality of my classic Momento are excellent, not to mention my cute charm. The leather will hold up in my messenger bag when I travel, so the larger size is perfect. I do not remember when I ordered, but I received it in a timely fashion. I have already ordered a second charm and the grid paper inserts. I am a delighted customer.

20 de outubro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Would NEVER Recommend Company!

I am stunned at the low quality of this journal that I spent $100 on and took an extended time to be delivered. I reached out requesting a return and was told I could only do so for store credit. I should have read this in advance but it never occurred to me that you can buy a journal and only be able to return it for store credit…aka, more journals. I would warn any potential purchaser against this company. Quality is below what I could have purchased on Amazon for $20. Dissatisfied doesn’t even begin to cover it.

26 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Asthetic, therapeutic, lovely company

This company is such a wonderful thoughtful company. Real leather journals, monthly subscription with inspiration and little extras to put into your journals. I think my lifeand anxiety has improved since I joined this company. They're not overpriced and their packages are packed worth care and come not damaged. That is an important quality for books inserts and charms. I will never live life without this in my life. It is so therapeutic. I hope and pray that this company can continue to grow and inspire for ever.

25 de outubro de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Not what expected

First the shipping took forever…now I have it and the quality isn’t at all what I expected. I could buy a much nicer one somewhere else. Sorry, just being truthful

21 de outubro de 2026
Opinião espontânea
logótipo da Still Archive

Resposta da Still Archive

Darci, thank you for being honest with us, and I'm sorry on both counts. Waiting a long time for something you're excited about is hard enough, and opening it to find it isn't what you pictured makes it worse. We'd really like the chance to fix this. If you'd rather not keep it, you can return it within 100 days of delivery as long as it's unused, and we'll help you find something that suits you better. Just email help@stillarchive.com with your order number and tell us what fell short. Your feedback on quality goes straight to the people who make our journals.
The Still Archive Team

Classificada 1 em 5 estrelas

Still archive positions itself as a US…

Still archive positions itself as a US small business but what you are buying is from China, shipped by a third world unknown shipping company that claims to “hamd off” to local shipper but the order was never shipped. My order was due on 10/15, and it is 10/23 and it disappeared and the company went strangely silent after 3 emails. I will be fighting the charge with my credit card company but in the meantime i paid for something that I will never receive. Please do not believe the social media hype. This is a scam.

23 de outubro de 2026
Opinião espontânea
logótipo da Still Archive

Resposta da Still Archive

Robin, I'm so sorry. You were expecting your journal by October 15th, it still hasn't arrived, and three emails went without a real answer. That's a genuinely bad experience, and I completely understand why it feels like you paid for something you'll never see. You deserved clear updates the whole way through, and we let you down. Please reply to your last email or write to help@stillarchive.com with your order number and "Trustpilot" in the subject so it reaches the right person quickly. We'll find out exactly where your package is and make this right for you, whatever that takes.
The Still Archive Team

Classificada 1 em 5 estrelas

I would not purchase from this company

I would not purchase from this company. They ship from China and their 100 day easy return is a total scam. You can't get your money back only a store credit. They say 2-10 business days to ship and took 18 business days. Total scammers. And the Classic Momento is such an odd size that you have to buy the over priced noted books from them.

22 de outubro de 2026
Opinião espontânea
logótipo da Still Archive

Resposta da Still Archive

Tracey, I'm really sorry. Your order took far longer than the timeline you were given, and that's on us. I also hear you on returns: our policy is store credit within 100 days, and if that wasn't clear before you bought, we failed to explain it well. On size, the Classic takes 105 x 190 mm inserts, and any traveler's notebook inserts in that size will fit, not just ours. If you email help@stillarchive.com with your order number, we're happy to help with anything else about your order.
The Still Archive Team

Classificada 4 em 5 estrelas

I love my Momento pocket size

I love my Momento pocket size. It is perfect for why I wanted to try it. I love the color and the pages seem really great. It took a little
longer to receive it because it shipped from China, but overall, worth the wait. I want to order the larger size for more detailed and in depth writing projects…watching for a good sale price and then will order!

23 de outubro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Incorrect phone number

There bo good way to get customer support. They havent responded to my emails and the number that is on their Facebook is not the correct number. I wish they would respond to my emails and not list some wrong number to call.

22 de outubro de 2026
Opinião espontânea
logótipo da Still Archive

Resposta da Still Archive

Trevor, I'm sorry you had such a hard time reaching us. Sending emails that go unanswered and then calling a number that doesn't work is incredibly frustrating, and you shouldn't have had to chase us. Thank you for telling us about the number on Facebook so we can fix it. Email is the fastest way to reach our team: help@stillarchive.com. If you send your order number with "Trustpilot" in the subject, we'll make sure it's answered right away and that whatever you needed gets sorted.
The Still Archive Team

Classificada 5 em 5 estrelas

The Momento Classic journal rocks

The Momento Classic journal is exactly what I needed for a Whatever journal utilizing 3 inserts. The card inserts at the back hold everything I may need on the go, including appointment cards, ID, and top business cards. An additional insert holds pen and pencil refill. Both the trim size and leather are top drawer, imo.
I'd had issues with delivery, at first. ETA reports were conflicting. But once the journal cleared customs in China, everything went smoothly. GOFO, the final carrier, is trustworthy and meticulous. Tracking becomes easy and GOFO provides photo proof of delivery.
My advice: relax and prepare for delivery in 10 to 15 days. The journal is well worth it.

10 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Quality is amazing

No regrets with my purchase it’s the perfect size for me to carry along while running errands and the smaller on I gave to my son who is disabled and loves to draw and he is also throughly enjoying this purchase. The quality is amazing and I’m sure it will last us both for years to come. I was afraid to handle it too roughly but quickly discovered that will not be an issue and can I say I love how smooth it feels in my hands. And the color Bordeaux it stunning and easy for me to find in my bag that sometimes gets just a little too crowded. Excellent !

5 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

No Disappointment with this Purchase

Love the quality of the leather cover. I got the Classic size. I love this size. Doesn’t take up much space in my tote bag. The paper is very high quality. My favorite part is the blue stone butterfly charm I chose. Nice quality!

14 de outubro de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Delivery was slow

Poor quality - Delivery was slow - quality definitely not worth $89 - difficult to add additional inserts. I would not buy another one and you can only get a store credit if returned. Great advertisement but product shown is not like the one I received. Beware!!!

16 de outubro de 2026
Opinião espontânea
logótipo da Still Archive

Resposta da Still Archive

Audrey, I'm sorry this missed the mark in so many ways. A slow delivery, a journal that didn't match what you saw in our ads, and inserts that are hard to add would leave anyone disappointed, especially at that price. That isn't the experience we want anyone to have. If you'd like to return it, you can do so within 100 days of delivery for store credit, and if adding inserts is the main struggle, our how-to guide at stillarchive.com/pages/how-to walks through it step by step. Please email help@stillarchive.com with your order number and we'll help either way.
The Still Archive Team

Classificada 4 em 5 estrelas

I love the idea of this type of journal…

I love the idea of this type of journal and I will use it. Not sure I will spend money on the refill pages. It’s difficult to add the charms- videos online make it look a lot simpler. If you are interested in this type of journal check local bookstores. I didn’t before ordering this one - i probably would have found one for far less money. That being said - I will use it until I am out of pages.

21 de outubro de 2026
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais