Still Archive Opiniões 

92
•
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

I love my planner and the items that come with it. I ordered extra inserts for it, however, I would love if it had more elastic bands to place more inserts. I find the set up of how you place things... Ver mais

Classificada 1 em 5 estrelas

Literal garbage. Journal smells like chemicals and is definitely not leather. Paper is of horrible quality. Company pretends to be located in Ohio, but shipment comes from China. The quality is exactl... Ver mais

Classificada 5 em 5 estrelas

The process with this company was wonderful from the beginning. I had a few questions before ordering and got quick answers. I received my journal and it is so beautiful, leather is soft. I did... Ver mais

Classificada 5 em 5 estrelas

These journal are really lovely and well made. When I thought my charms didnt come and I emailed, I got back an immediate personal response. There was also very transparent communication from purchase... Ver mais

Informações sobre a empresa

  1. Papelaria

Escrito pela empresa

Still Archive is a premium stationery brand built around the Momento, a refillable leather journal. The "Still" is stillness: the modular, refillable design takes away the fear of messing it up, so thought flows freely and writing becomes the cathartic release it was always meant to be instead of a chore. That's why you'll still be using it years later, once the habit finally stays, and why the journal itself will still be intact all those years later, heirloom-made and backed by a lifetime guarantee. The "Archive" is the whole point: this isn't a diary, a journal, or a notebook, it's your private life archive, your mom's recipes, quotes from your favorite films, a cutout from a magazine, stickers from your trip to Japan, the photo strip from a night you barely remember, all delineated across inserts you arrange your own way.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

92 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(92)

89 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Perfect for organization

I love this binder. I got the smallest one. I use it for a wallet too. It has slots for cards, pockets for cash, receipts, coupons and notebooks for journals and notes. I added a calendar without any trouble and it doesn’t feel squeezed in. It also has a clip on for a pen. It fits in my purse and well contained.

26 de agosto de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

I have mixed feelings.

My first purchase was misdelivered, which was NOT the seller's fault. When the package was recovered, it had been opened, and some of the contents were missing. I wrote customer service to make them aware; they responded expressing sympathy. I ordered a 2nd planner and had it delivered to a different address; it arrived safely. The items were neatly packed and came in a cotton dust bag, nice and neat. The color was indeed deep, rich, and not marred in any way. I am looking forward to seeing how the color ages.
I only have 2 issues. The charm I ordered and the notebook size.
1. I requested the Bee charm, which arrived sealed in a plastic pouch and broken. The pen clip wasn't included, but it was a freebie, so no money was lost.
2. The size of the leather notebook, however, was not the size it appears to be in the videos. To me, it looked like a standard Japanese TN size. The journal cover isn't large enough to hold all the items and inserts shown in the advertising video. You can squeeze the contents in, but then the edges of the planner inserts hang over the notebook cover, straining the elastic.
This product is not a standard-sized traditional Japanese Travelers Notebook. It is shorter and narrower. Traditional TN inserts will have to be cut in order to fit neatly inside. The size, though, is refreshing; it fits my hand better than the traditional Japanese-sized notebooks.
If I encountered this item in the store, I don't think I would have purchased this journal cover. Quality is questionable only to me, as I am NOT a leather expert.
A major point to remember is the size difference. It is noticeable if you appreciate the size of the traditional TN covers, and there are no inside pockets, no stitching, no frills. Just the simple leather.

27 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I was so excited to start my journaling…

I was so excited to start my journaling journey, but unfortunately, my experience with this company was extremely disappointing.

When my order arrived, the first thing I noticed was how narrow the journal was. I went back and forth about whether I should keep it, but ultimately decided to return it. That’s when the experience went from disappointing to awful.

In order to return the journal, I was told it had to be completely unused—which is understandable—but I also have to PURCHASE my own return shipping label just to send it back and receive my refund. For a company that promotes an “easy return” experience, this was anything but easy. Their return process and the fact that the customer is responsible for return shipping were also not clearly or easily communicated on their website.

What really sealed the deal for me was the customer service. The person I communicated with over email came across as passive-aggressive and made an already frustrating situation even worse.

Between the misleading “easy return” experience, having to pay out of pocket to return the product, and the poor customer service, I absolutely would not recommend this company. I genuinely wish I could give zero stars, but unfortunately, that isn’t an option.

27 de agosto de 2026
Opinião espontânea
logótipo da Still Archive

Resposta da Still Archive

Karol, I'm so sorry. You were excited to start journaling, and instead the journal didn't fit what you needed, the return cost you money, and our reply made it all worse. You're right that return shipping should be clearly explained before you buy, and that every reply from us should be kind and helpful. We're sorry we fell short on both. If your return is still open, please email help@stillarchive.com with your order number and we'll make sure it's handled with care.
The Still Archive Team

Classificada 5 em 5 estrelas

I love the concept of a personal art book....

I love the concept behind the Momento and how flexible it is to create your own unique collection~ This idea solved so many issues for me as to how to make an art book from things I collect that is portable and expandable....although I'll probably get at least one more:)
These will be amazing presents too~ Thank you!

17 de agosto de 2026
Opinião espontânea

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