Still Archive Opiniões 

92
•
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

I love my planner and the items that come with it. I ordered extra inserts for it, however, I would love if it had more elastic bands to place more inserts. I find the set up of how you place things... Ver mais

Classificada 1 em 5 estrelas

Literal garbage. Journal smells like chemicals and is definitely not leather. Paper is of horrible quality. Company pretends to be located in Ohio, but shipment comes from China. The quality is exactl... Ver mais

Classificada 5 em 5 estrelas

The process with this company was wonderful from the beginning. I had a few questions before ordering and got quick answers. I received my journal and it is so beautiful, leather is soft. I did... Ver mais

Classificada 5 em 5 estrelas

These journal are really lovely and well made. When I thought my charms didnt come and I emailed, I got back an immediate personal response. There was also very transparent communication from purchase... Ver mais

Informações sobre a empresa

  1. Papelaria

Escrito pela empresa

Still Archive is a premium stationery brand built around the Momento, a refillable leather journal. The "Still" is stillness: the modular, refillable design takes away the fear of messing it up, so thought flows freely and writing becomes the cathartic release it was always meant to be instead of a chore. That's why you'll still be using it years later, once the habit finally stays, and why the journal itself will still be intact all those years later, heirloom-made and backed by a lifetime guarantee. The "Archive" is the whole point: this isn't a diary, a journal, or a notebook, it's your private life archive, your mom's recipes, quotes from your favorite films, a cutout from a magazine, stickers from your trip to Japan, the photo strip from a night you barely remember, all delineated across inserts you arrange your own way.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

92 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(92)

89 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

The refills were received promptly other issues not addressed

The refills were received promptly. They are good quality as is the cover.

I have sent multiple inquiries regarding instruction of the attachment of multiple refills to the elastic bands and acquiring additional bands which to-date have not been answered. This is extremely disappointing.

30 de setembro de 2026
Opinião espontânea
logótipo da Still Archive

Resposta da Still Archive

Kristine, I'm glad your refills arrived quickly and that you like the quality, and I'm really sorry your questions went unanswered. That shouldn't have happened. Each insert sits under its own strand of elastic in its center fold, and the loose elastic that comes in the box holds extra inserts, so the cover fits five to six. We don't sell extra elastics right now, but pre-looped traveler's notebook elastics fit if you'd like more. Our how-to guide at stillarchive.com/pages/how-to shows every step, and if you still have questions, email help@stillarchive.com and we'll answer them properly this time.
The Still Archive Team

Classificada 5 em 5 estrelas

Beautiful

These journals are absolutely beautiful! I loved them in the pictures but the pictures don’t do them justice! It was initially more than I wanted to spend but I decided I deserved to spoil myself a bit and I am beyond happy! I will purchase from here again. Only complaint is that it took longer to arrive than expected but it was totally worth the wait. ❤️

1 de outubro de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

I like the journal but it doesn’t feel…

I like the journal but it doesn’t feel different from a cheaper brand, so it was a bit disappointing. Also, I still have not figure out how to put the charm on because it is not something extra to put on or directions. I like the color but for the price a bit on a cheap side in my opinion.

8 de outubro de 2026
Opinião espontânea
logótipo da Still Archive

Resposta da Still Archive

Rosa, thank you for sharing this, and I'm sorry the journal didn't feel special enough for the price. That's important feedback. For the charm, twist the two ends of the tiny jump ring sideways to open it, loop it through the charm and around the elastic, then twist it closed. Tweezers or small pliers make it easier. Our how-to guide at stillarchive.com/pages/how-to has photos of each step. If you'd like any help, email help@stillarchive.com and we'll walk you through it.
The Still Archive Team

Classificada 4 em 5 estrelas

Overseas Product

The journal came reasonably quick, was not expecting it to come from overseas. It would have been nice to have a date planner as one of the inserts vs two blank ones. Otherwise I am looking forward to starting this journey. The flower charm was was a sweet addition.

30 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I had a great experience

I had a great experience. I absolutlely love my journal! I wish I had gotten the dark brown one, but I still Love the color I bought. Everything about my purchase and experience has been fantastic! I definitely recommend Still Archive. I love everything about it!

6 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I really like my journal and appreciate…

I really like my journal and appreciate how well it fits in a bag for consistent journaling. I quite like the inserts and the ability to personalize the journal to make it uniquely mine.

Already purchased a second journal to gift a friend.

3 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

First purchase!!

Bought my first journal from here and am really happy with the quality of it! The smaller version is the perfect size for my purse or backpack and I really like how you have enough of each paper type to use.

10 de setembro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

I like the journal and the charm

I like the journal and the charm I chose. It was challenging to get the charm on and with little instruction, I almost messed up the entire thing. I’d definitely recommend and plan to purchase more inserts.

13 de setembro de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

No returns and cheap quality

I purchased 2 journals from them and was disappointed with the leather quality. It feels cheap for the price. It also shipped from overseas despite marketing itself like an American brand. When I wanted to return a journal, they asked me for the tracking number to process it. Who does that? Most places require a packing slip only. Their returns are also store credit only when they market 100 day money back guarantee. All of it very misleading.

25 de setembro de 2026
Opinião espontânea
logótipo da Still Archive

Resposta da Still Archive

Therese, I'm sorry you were disappointed with the quality, and that returning a journal felt harder than it should. I understand that being asked for a tracking number felt like an extra hurdle. You're right that our returns are store credit, and if anything you saw suggested otherwise, we're sorry for the confusion. Please email help@stillarchive.com with your order number if there's anything still open, and we'll help.
The Still Archive Team

Classificada 5 em 5 estrelas

It's the perfect size and the covers is…

It's the perfect size and the covers is beautiful. I started using it right away. It's easy to carry with you to nite those moments that are impactful, joyful or contemplative throughout the day. It's especially nice that you can just put new fillers in whenever you need to.

22 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful

Beautiful! The fact that the owner reaches out is even more beautiful! I will order again!

17 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

incredibly disappointed

I was incredibly disappointed in the product. I spent 100.00 and basically got a slab of leather with a small book hair tied to it. I could have bought a better one at Amazon for 24.00 so think twice before you drop a Benjamin.

3 de setembro de 2026
Opinião espontânea
logótipo da Still Archive

Resposta da Still Archive

Kaleb, I'm sorry it wasn't worth it to you. Spending that much and feeling like you got far less than you expected is a terrible feeling, and we take that seriously. If you're still within 100 days of delivery and the journal is unused, you can return it, and we'll help you through it. Please email help@stillarchive.com with your order number.
The Still Archive Team

Classificada 4 em 5 estrelas

Giving it a try !

I like the journal but the only drawback is ones shown in the ads seems to have many more items inside that don’t actually come with this . I need to shop Etsy to find other accessories to fit inside which was hard . I have begun using it so we’ll see how it goes

10 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Wrong branding.

Item showed up with wrong branding and not as described. I love hue has rebranded as still archive. It is not like the photos and feels very cheap.

The charm was also printed upside down.

1 de setembro de 2026
Opinião espontânea
logótipo da Still Archive

Resposta da Still Archive

I'm sorry your order arrived feeling off. ilovehue is our former name and we're the same team, but we understand how confusing it was to see a different brand than the one you ordered from. A charm printed upside down should never have reached you either. Please email help@stillarchive.com with your order number and a photo, and we'll make it right.
The Still Archive Team

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