Still Archive Opiniões 

92
•
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

I love my planner and the items that come with it. I ordered extra inserts for it, however, I would love if it had more elastic bands to place more inserts. I find the set up of how you place things... Ver mais

Classificada 1 em 5 estrelas

Literal garbage. Journal smells like chemicals and is definitely not leather. Paper is of horrible quality. Company pretends to be located in Ohio, but shipment comes from China. The quality is exactl... Ver mais

Classificada 5 em 5 estrelas

The process with this company was wonderful from the beginning. I had a few questions before ordering and got quick answers. I received my journal and it is so beautiful, leather is soft. I did... Ver mais

Classificada 5 em 5 estrelas

These journal are really lovely and well made. When I thought my charms didnt come and I emailed, I got back an immediate personal response. There was also very transparent communication from purchase... Ver mais

Informações sobre a empresa

  1. Papelaria

Escrito pela empresa

Still Archive is a premium stationery brand built around the Momento, a refillable leather journal. The "Still" is stillness: the modular, refillable design takes away the fear of messing it up, so thought flows freely and writing becomes the cathartic release it was always meant to be instead of a chore. That's why you'll still be using it years later, once the habit finally stays, and why the journal itself will still be intact all those years later, heirloom-made and backed by a lifetime guarantee. The "Archive" is the whole point: this isn't a diary, a journal, or a notebook, it's your private life archive, your mom's recipes, quotes from your favorite films, a cutout from a magazine, stickers from your trip to Japan, the photo strip from a night you barely remember, all delineated across inserts you arrange your own way.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

92 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(92)

89 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

The products are nice

The products are nice. They do seem a little less grade on the feel of leather. Pictures seem a little different than the product. Happy with my order. Thank you.

6 de outubro de 2026
Opinião espontânea
logótipo da Still Archive

Resposta da Still Archive

Thank you for your honest feedback, and I'm glad you're happy with your order overall. I'm sorry the cover felt different from what you expected and that the product didn't match our photos as closely as it should. That's helpful for us to hear, and we're passing it on to the team that makes our journals. If there's anything we can do to make your order better, please email help@stillarchive.com with your order number.
The Still Archive Team

Classificada 3 em 5 estrelas

I like the product that I finally…

I like the product that I finally received, but it took almost a month to get here and it was almost too late for the occasion I bought it for. If I had known it was coming from China, I wouldn't have ordered it. I won’t order refills from them for the same reason. It’s a shame, because I appreciate the customer service. Every time I emailed about it, they answered promptly, thoroughly, and courteously. I wish them success and a way to ship to customers from the US. That would be a game changer.

20 de outubro de 2026
Opinião espontânea
logótipo da Still Archive

Resposta da Still Archive

Paula, thank you so much for this thoughtful review, and I'm sorry your journal took almost a month and nearly missed the occasion you bought it for. That's stressful, and it's not the experience we want for a gift. We're really glad our team took good care of you each time you wrote, and that you like the journal. Thank you for wishing us well, and we hope to earn another order someday.
The Still Archive Team

Classificada 3 em 5 estrelas

I genuinely like the concept

I genuinely like the concept. I bought this as a gift for my daughter for Christmas because I’ve been getting her the other one that’s popular every year. I showed her this and she thought she would like this one is better. I find it very difficult to put the inserts in and out either. They’re not enough strings to put them in place or something. I don’t know if she will really like it or not, and it was very expensive to buy it also we will see.

20 de outubro de 2026
Opinião espontânea
logótipo da Still Archive

Resposta da Still Archive

Carol, thank you for choosing our journal as a Christmas gift for your daughter. I'm sorry the inserts have been tricky. They're held by elastic bands inside the cover, and our how-to guide at stillarchive.com/pages/how-to shows how to add and swap them in a few steps. If anything still feels off, or if your daughter decides it isn't for her, email help@stillarchive.com with your order number and we'll help. We hope she loves it.
The Still Archive Team

Classificada 4 em 5 estrelas

I ordered 2 journals minutes apart

I ordered 2 journals minutes apart. One came right away and the other took 2 weeks longer. If I would have know it was coming from China I would have looked for another option. Pretty expensive for what it is and the paper curls of you glue anything on it.

16 de outubro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Never received.

My order was supposed to arrive a week ago. Tried reach out to the company. No answer or resolution. Will be filing a dispute with my bank to get my money back.

19 de outubro de 2026
Opinião espontânea
logótipo da Still Archive

Resposta da Still Archive

Jessa, I'm so sorry. Your order should have arrived a week before you wrote this, and when you reached out you didn't get an answer. That's not okay, and I understand why you felt you had to go to your bank. If you haven't heard from us yet, please email help@stillarchive.com with your order number and "Trustpilot" in the subject. We'll check exactly where your package is and make sure you're taken care of.
The Still Archive Team

Classificada 3 em 5 estrelas

I love the concept and the cover

I love the concept and the cover, but the ads indicate the journal is at least 50% larger than the standard size actually is. The measurements are correct in the listings, so that's on me for not checking more carefully, but the ads definitely make it look more like it's 6-7" width.

1 de outubro de 2026
Opinião espontânea
logótipo da Still Archive

Resposta da Still Archive

Jemella, thank you for such a fair review, and I'm sorry the size surprised you. You're right that our ads can make the journal look larger than it is. We've recently put exact measurements on our site to help with that: the Pocket is 4.25 x 6.89 inches and the Classic is 4.72 x 7.87 inches. We're so glad you love the concept and the cover. If you'd like to exchange it for the other size, email help@stillarchive.com with your order number and we'll help.
The Still Archive Team

Classificada 4 em 5 estrelas

I’ve yet to use it seems like a nice…

I’ve yet to use it seems like a nice journal. The picture of the journal that you use in your ads seems especially thick. I find that hard to believe that that’s going to fit in the leather binding. It’s hard enough to put in an additional packet in there, I added some envelopes and it’s obesely chubby. But we’ll see how it goes. I think the rules say you can add up to seven inserts. I already have five and I don’t see where I could put another insert. But we’ll see.

19 de outubro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

I really like my journal - long delivery- charms hard to add

I really like my journal and appreciate how well it fits in a bag for consistent journaling. I quite like the inserts and the ability to personalize the journal to make it uniquely mine.
The paper is great quality - no bleeding.
The charms are gorgeous but hard to put on (you will need needle point pliers).
The designed in LA ad was a little misleading as this seems to come from China. The delivery time was long (but of course we are all less patient now).
The journal is nice and soft. I ordered more inserts already.

18 de outubro de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Not what I expected

Not what I expected. The ad shows a much more involved journal. I was shocked how small and the quality. I think you are false advertising this product. For what you get, it is over priced. Not enough pages either. Sorry. Do not recommend.

18 de outubro de 2026
Opinião espontânea
logótipo da Still Archive

Resposta da Still Archive

Jean, thank you for telling us, and I'm sorry it was a letdown. If the journal looked bigger and fuller in our ad than it was in your hands, that's a real gap, and we want our photos to set the right expectations. For reference, the Pocket is 4.25 x 6.89 inches and the Classic is 4.72 x 7.87 inches, and each comes with two paper inserts and a zipper organizer. If it isn't right for you, you can return it unused within 100 days of delivery. Email help@stillarchive.com with your order number and we'll help.
The Still Archive Team

Classificada 1 em 5 estrelas

Not as advertised or ordered

Misleading advertisements. Comes from China, product not as pictured. Bright red tacky elastic that does not match cover. Sent two completely different and hideously ugly charms than what was ordered and not at all gold plated. Absolutely not worth even a third of the price charged.

17 de outubro de 2026
Opinião espontânea
logótipo da Still Archive

Resposta da Still Archive

Stacey, I'm truly sorry. Receiving charms that aren't the ones you chose is exactly the kind of mistake that should never happen, and the elastic color not matching your cover makes it worse. Please email help@stillarchive.com with your order number and a photo of what arrived. We'll get the charms you actually ordered sorted out for you, and we'll look at the elastic too. Thank you for telling us plainly what went wrong.
The Still Archive Team

Classificada 1 em 5 estrelas

Shipping Inaccurate at Best

So far bad. Shipping is not accurate at all. It said it would be here the 15th, then the 17th and now the 18th but there is no way it will be here - it's in China and only processing. Its ships from China. If I had known that upfront I would have never bought it.

17 de outubro de 2026
Opinião espontânea
logótipo da Still Archive

Resposta da Still Archive

Becky, I'm sorry. Watching the delivery date move from the 15th to the 17th to the 18th is maddening, and you deserved an honest estimate from the start. Some orders this month took longer than the date we showed, and we've been working on making those dates more reliable. If your journal still hasn't arrived, or arrived with any problem, please email help@stillarchive.com with your order number and we'll make it right.
The Still Archive Team

Classificada 1 em 5 estrelas

Get it on Amazon

This company is a rip off. Read carefully before you buy. Only return for store credit. Shipping is not accurate, took almost 3 weeks and that is when I realize they ship from China. Also they have the same journals for $20 on Amazon and the shipping only takes 2 days.

14 de outubro de 2026
Opinião espontânea
logótipo da Still Archive

Resposta da Still Archive

Layla, I'm sorry your order took nearly three weeks. That's much longer than anyone should wait, and it's fair to be frustrated. Our returns are store credit within 100 days of delivery, and we should make that clearer before checkout. If there's anything about your order we can still help with, please email help@stillarchive.com with your order number. We read every message and want to make this better for you.
The Still Archive Team

Classificada 4 em 5 estrelas

Beautiful Cover on my Journal

Beautiful Cover on my Journal. Disappointed that the pictures shown, don’t match what you actually receive. Example, my chosen folio showed a great BEE charm but in reality, the charm I got was a very small bee.

14 de outubro de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

NOT MADE OR SHIPPED FROM THE USA

First of all I do not like that I was under the assumption that this was made and sold in the USA. If I had previously known that it was made and shipped from China I would have bought a different brand. Second I was led to believe that I would have my journal in 5 to 10 days. It is actually going on the 12th day and according to the tracking is still sitting in Chicago in Customs Holding.

14 de outubro de 2026
Opinião espontânea
logótipo da Still Archive

Resposta da Still Archive

I'm so sorry your journal was held up for so long. When you're told 5 to 10 days and tracking stalls on day 12, it's completely fair to feel misled, and we're sorry the timeline we showed didn't match what happened. If your order still hasn't arrived, or if anything about it isn't right, please email help@stillarchive.com with your order number so we can look into it personally and help.
The Still Archive Team

Classificada 4 em 5 estrelas

Pocket journal

I purchased the pocket-sized and moss green, and the color is just what I expected and the cover is made from a good quality leather.
T

30 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered the product 2 weeks ago and the…

Ordered the product 2 weeks ago and the delivery keeps being pushed out. Will never order again. Takes to long to receive. Would’ve cancelled if I could.

12 de outubro de 2026
Opinião espontânea
logótipo da Still Archive

Resposta da Still Archive

Simba, I'm sorry. Watching your delivery date keep getting pushed back after two weeks is frustrating, and we understand why you'd want to call it off. That's on us, not you. If you're still waiting, or if your journal arrived with any problem, please email help@stillarchive.com with your order number and we'll do everything we can to help.
The Still Archive Team

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