The renewal process was easy. Instructions were clear. Although I did not take advantage of all the optional choices offered at this time it is good to know and I go back and add ESA harnesses and th... Ver mais
A empresa respondeu
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The documents were delivered fast. Everything was handled professionally and I didn’t feel judged. Now me and my support animal have the freedom to go together wherever I need to go.
A empresa respondeu
Needed a ESA letter for my apartment complex and was able to fill out the application. The same day I received my approval. Yay! Thanks guys!
A empresa respondeu
Support pets makes it easy to renew your esa. Wish it didn't cost so much, however. Thats why i almost let it expire this time. But having my girl with me truely reduces my stress in different envirom... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Informações de contacto
78 SW 7th St, 33130, Miami, Estados Unidos da América
- 855-700-7387
- info@supportpets.com
- supportpets.com
4,6
Excelente
2 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
It was a very informative straight…
It was a very informative straight forward process obtaining my ESA paperwork. The welcome video was brief, simple and I enjoyed the presentation and information provided by the presenter! Thank you for your services.
31 de março de 2026
Opinião espontânea
Resposta da Support Pets
It is a pleasure to serve! We’re glad you found the process informative and straightforward, and that you enjoyed the welcome video. We truly appreciate your support!
Worth it !
Just asks you a few questions about your life and pet very easy and fast got back to me in one day and I was approved. Definitely a five star.
31 de março de 2026
Opinião espontânea
Resposta da Support Pets
Thank you so much! We’re happy to hear the process was easy and fast for you and that our team made it all happen with ease.
We appreciate your 5-star support!
Quick and easy
Quick and easy. I can add another pet for free. I've been using support pets for 2 years and renewed for a third! No problems with my apartment accepting the letters.
2 de abril de 2026
Opinião espontânea
Resposta da Support Pets
We are so happy to hear that! It is a pleasure to serve you one more year, Heather!
Thank you so much for your continued trust and support
Thought it was quick and easy
1 de abril de 2026
Opinião espontânea
Resposta da Support Pets
We appreciate your feeedback, Hannah!
It is a pleasure to serve
Thanks for trusting and choosing us
I've had such a great experience with…
I've had such a great experience with support pets. You all have helped me out with everything. I can take my bella with me anywhere.
1 de abril de 2026
Opinião espontânea
Resposta da Support Pets
Thank you so much for your kind words! We’re very glad to hear you’ve had a great experience and that we could help you and Bella.
Thanks for trusting and choosing us
Thank you so much you made this…
Thank you so much you made this experience so easy
30 de março de 2026
Opinião espontânea
Resposta da Support Pets
Awesome! Enjoy every minute with your ESA
Thanks for your trust and support
Excellent group of people who are willing to help!
Very helpful and quick with my requests!
1 de abril de 2026
Opinião espontânea
Resposta da Support Pets
Thank you for your feedback, Jakeb! We’re glad to hear our team has been helpful and quick in assisting you. That's what we aim for.
You can always count on us!
This is great
This is great! My dog helps so much with my anxiety. I feel better knowing I can take him with me everywhere I go.
30 de março de 2026
Opinião espontânea
Resposta da Support Pets
Thank you so much for your kind words! We’re really glad to hear your dog brings you comfort and helps with your anxiety. It is a pleasure to be part of your journey!
Knowing that thee is someone out there…
Knowing that thee is someone out there willing to help
30 de março de 2026
Opinião espontânea
Resposta da Support Pets
Thank you for your feedback! It means a lot to us to know you feel supported. We’re always here to help whenever you need us.
Got my letter within 24 hours
Got my letter within 24 hours, next day my apartment accepted my documents. They immediately waived the pet fee. Thought this was a scam, but it absolutely works!
31 de março de 2026
Opinião espontânea
Resposta da Support Pets
Thank you for sharing your experience! We’re glad to hear everything was processed quickly and that your apartment accepted your documents without issues.
We appreciate your trust and are happy we could help make the process smooth for you!
Resposta da Support Pets
That's great to know, Patricia! We are happy that you've enjoyed the service and it is always a pleasure to serve.
Count on us!
Resposta da Support Pets
Awesome! We're glad that our efforts met your expectations.
Thank you so much for your review and support!
Resposta da Support Pets
Awesome! We appreciate your support and It is a pleasure to serve you for so long, Chrystal! Thanks for your trust and support!
Resposta da Support Pets
It is a pleasure to serve, Lis!
Thank you for trusting and choosing us!
Everything was a very easy process
Everything was a very easy process
26 de março de 2026
Opinião espontânea
Resposta da Support Pets
Awesome! It is always a pleasure to serve!
Thanks for trusting and choosing us for your ESA needs
Resposta da Support Pets
Awesome! We are glad to hear that, Alisca
Enjoy the best of life with your ESA
Thanks for trusting and choosing us
Algo complicada la página pero buena
Algo complicada la página
27 de março de 2026
Opinião espontânea
Resposta da Support Pets
Gracias por tu comentario. Apreciamos tu opinión y tomaremos en cuenta tus comentarios para seguir mejorando la experiencia en nuestro sitio. Si en algún momento necesitas ayuda, nuestro equipo estará encantado de asistirte.
To be completely honest I have had…
To be completely honest I have had great experience with supportpets.com but I will not ever be okay with their lying and misleading advertisements... it is not illegal to walk you pet outside without an ESA so it's nothing like going without a drivers license...you also can't go almost anywhere with just an ESA. Hotels that don't allow pets are not required to allow Eva's access. Esa's aren't automatically guaranteed to be allowed on flights.
26 de março de 2026
Opinião espontânea
Resposta da Support Pets
Thank you for sharing your thoughts. We’d like to clarify that ESA documentation is primarily intended for housing accommodations under applicable guidelines, and policies regarding public access, travel, and other situations can vary depending on the provider or establishment. All the details are explained on our site, specifically on our Help Center and Q&A's.
For that reason, we always recommend checking directly with airlines, hotels, or other establishments regarding their specific policies, as these can differ.
We appreciate your feedback and are glad to hear you’ve had a generally positive experience with our service. If you ever have questions, our team is here to help.
I felt like everything was an upsell
I felt like everything was an upsell. I would rather have more included than feel like what I am trying to do has to be upgraded at every turn
25 de março de 2026
Opinião espontânea
Resposta da Support Pets
Thank you for your feedback. We understand your concern. Our goal is to offer flexible options so customers can choose exactly what they need, rather than bundling everything into a higher base price. We appreciate your input and will keep it in mind as we continue improving our service.
I received the paperwork
I received the paperwork, but not the tag
25 de março de 2026
Opinião espontânea
Resposta da Support Pets
Thank you for your review! We’re glad to hear you received your paperwork.
Regarding the tag, please note that physical items (like tags, vests, or ID cards) are shipped separately and can take a few weeks to arrive.
If you’d like, feel free to contact our support team with your order details and we’ll be happy to check the status for you.
Send an e-mail to info@supportpets.com
Or click the "chat" on our website.
Count on us
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