Having recently built an outdoor covered pergola in our bottom garden we wanted some way to heat the space. We don't get any sun down there so its always a bit cooler in the evenings but its... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I bought IR panel heaters X2 worth over £600, I started to realise they were faulty, turning off and not turning on - I contact the customer services who asked for some photos and advised and said the... Ver mais
I was shipped a used item instead of a new item, which i could tell straight away from the markings and the LCD display. After negotiating discount rather than sending the item back I realised tha... Ver mais
A empresa respondeu
I ordered 2 wall patio heaters, unfortunately one was damaged in transport. The office handled the situation extremely well and sent a replacement out straight away. A company is sometimes better jud... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Surya Heating are one of the original pioneers of infrared heating in the UK, helping thousands of homeowners across the country switch to clean, efficient infrared heating. Boasting some of the quickest turnaround times in the UK for custom printed heating panels, our growing pool of clients has now spread out to continental Europe, as the push for greener technologies grows stronger.
Informações de contacto
86 Scudamore Road, LE3 1UQ, Leicester, Reino Unido
- 01163214124
- cs@suryaheating.co.uk
- suryaheating.co.uk
3,9
Bom
726 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 86% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Delighted
Prompt advice, fantastic service from sales (Karan), speedy dispatch and, when delivery company couldn't find our flat, Karen sorted delivery next day. Product looks smarter than I expected and warmth excellent so we are happy and have ordered additional units. Salesman remembered us - all in all, good experience all round. Minor point but we think products should be upgraded to 5GHz WiFi.
19 de abril de 2024
Opinião espontânea
Resposta da Surya Heating
Hi Caroline! Thank you so much for your brilliant review! It's really great to hear that Karan was such a huge help for you. Please feel free to reach out to us on 0116 321 4124 if you need anything else from us in the future. The Surya Heating Team.
Great company to trade with
Surya is a great company to trade with. They answer the phone, reply to emails and there call handlers know their products inside out.
Prompt delivery and a no hassle return of a thermostat I didn’t need.
We ordered a mirrorstone IR mirror for our bathroom, which despite having both underfloor heating and a radiator has always been a cold room.
Radiator was dead east to install, the template for the screws is a great idea, why other companies don’t do this I’ll never know.
Connected to Wi-Fi easily and now set up for morning and evening.
What a difference, the chill has gone and is replaced by a warm glow.
Just brilliant.
Highly recommended both the company and the product
18 de abril de 2024
Opinião espontânea
Resposta da Surya Heating
Hi David! Thank you so much for your amazing review! It's made our day reading it, and we're thrilled that you've had such a great experience both with us and the product - we hope that your Mirror continues keeping your bathroom nice and toasty! If you need anything else from us in the future, please feel free to give us a call on 0116 321 4124. The Surya Heating Team.
Great support, fast delivery
We are very pleased with the heater we purchased for the conservatory. Customer services were quick to respond to my questions prior to purchase. I would say that the remote is not particularly good, but the app (and Alexa) are much better for controlling times and temperature.
5 de abril de 2024
Resposta da Surya Heating
Hi Lindsey! Thank you so much for your great review! It's great to hear that you're getting on well with the smart features of your new heater :) if you need anything further from us, please just give us a shout on 0116 321 4124. The Surya Heating Team.
Custom Photo IR Panel
We ordered a custom photo panel and are happy with the quality and speed of the service that we received.
The panel arrived earlier than expected, and everyone in the office is really impressed with the quality!
12 de abril de 2024
Opinião espontânea
Resposta da Surya Heating
Hi! Thank you so much for your amazing review! It's great to hear that you're so pleased with your custom image panel - we hope you enjoy the warmth from it in your space! If you need anything else from us in the future, please feel free to reach out to us on 0116 321 4124. The Surya Heating Team.
Lost information
I dealt with Kaz this morning. We had mislaid our manuals to set the heating timers. I was answered very quickly and sent not only a PDF of the manual but a link to an updated online version. All I have to do now is set my timers!
16 de abril de 2024
Opinião espontânea
Resposta da Surya Heating
Hi Karen! Thank you so much for your great review! It's really good to hear that Kaz was such a help for you. If you need anything else from us, please just reach out to us on 0116 321 4124. The Surya Heating Team.
Absolutely fantastic service!
Absolutely fantastic service!!
Kaz the guy on the other end of the phone was a real helpful fella.
110% to that guy.
This was all at 9am on a Monday morning !!!!
15 de abril de 2024
Opinião espontânea
Resposta da Surya Heating
Hi Mr Hunter! Thank you so much for your amazing review! It's lovely to hear that Kaz was such a huge help for you. If you need anything further from us, please feel free to reach out to us on 0116 321 4124. The Surya Heating Team.
Good website, fast shipping!
Shipped heaters quickly, well packaged, heaters working well so far!
2 de abril de 2024
Resposta da Surya Heating
Hi Willie! Thank you so much for your great review! It's great to hear that you having a good time with the heaters! If you need any further assistance from us, please just let us know on 0116 321 4124. The Surya Heating Team.
My first IR panel…
My first IR panel that is portable and I'm very pleased with it. Provides a subtle heat that quickly warms you. The panel is working well with the remote control.
2 de abril de 2024
Resposta da Surya Heating
Hi Brian! Thank you so much for your great review! We're glad to hear that you're getting on well with your panel. If you need anything else from us, then please let us know on 0116 321 4124. The Surya Heating Team.
Delivery was prompt
Delivery was prompt. Unboxed the heater and had a few marks/scrapes. Was missing a remote, wall fixings, manual and drilling template. I strongly suspect it to have been a customers return. Contacted surya who sent out remote and fixings next day but panel already up using own fixings. Heater works well. Bought the 580W for our box room and heats within minutes.
8 de abril de 2024
Resposta da Surya Heating
Hi Charlie, our apologies for the experience you had. The heaters normally come with all the fixings, remotes and manuals etc in the boxes, so it's disappointing for us to hear that yours hadn't and that your experience was poorer for it, and for this we deeply apologise, as this shouldn't have happened. It's good to hear that the situation has been rectified however, and that you're getting on well with the heater. Please do let us know if you need anything further from us on 0116 321 4124. The Surya Heating Team.
Avoid as they are not safe
I had ordered 3 Ceiling Heaters from them in December 2022 and they are working great. I then ordered a Mirror heater in October 2023 and a month ago it started to give a burnt smell after about 40 minutes of running. I called the customer service team after they didn't reply to my email.
I was told that I can return the Heater for testing but as per their policy that return cost would be mine and if in the process if the mirror gets damaged then I would have to deal with the courrier company. I didn't argue at this point as I did check out that their return policy did say that.
I then decided to drive down and return the heater in person. When I hand over the heater to the CS agent named Georgia, she told me that she would call me before end of day and let me know the status. I didn't get any sort of communication that day. I then called the office the next day and Georgia informed me that the Heater was working fine and they would test it for another day, to which I agreed. Next day still no call and I called back to check if any update and I was again told by Gergia that the Heater was fine and they would ship it back that day and I would receive it the next working day considering it was a long Easter Holiday weekend. Fair enough.
The following Tuesday after I still had no communications sent out I had to call them back and I was told that they did not have any packaging for it and they would arrange it and sent it out today.
This story went on till Friday when i was annoyed and luckily got connected to a different agent Daniel who assured me that he will sent the heater out that very day and give me a tracking number. Guess what no communication from Daniel either that day. Monday finally when I lashed out I was given a tracking number and now after 2 weeks of personally handing over the heater I have it back.
To make it worse it still has the burnt smell and seems to be dangerous to keep it running. £450 straight into the drain.
Not all of their heaters are safe and if you get one that is not, you will spend most of your time trying to get their attention.
I had also asked them for an email address where I can complain and I was directed to the same CS agent email address. What a waste of time and money.
9 de abril de 2024
Opinião espontânea
Resposta da Surya Heating
Hi Oster, firstly I'd like to apologise for experience you have had with us. We received your Mirror Panel back to our warehouse, and spent 3 days testing both the heating, and the LED backlighting, leaving it on for prolonged periods of time. Unfortunately we were unable to replicate the issue, and for those 3 days, none of our office or warehouse staff were able to smell any burning, and we were unable to locate any fault with the panel. For this reason, we were unable to issue a warranty replacement. I apologise for the inconvenience and experience, please let us know if there is anything else we can assist you with in the mean time. The Surya Heating Team.
Excellent and responsive service from…
Excellent and responsive service from Dee. Thanks for assisting with my request.
3 de abril de 2024
Opinião espontânea
Resposta da Surya Heating
Hi Richard! Thank you so much for your great review! It's good to hear that Dee was such a help for you. If you need anything else from us or from Dee, just give us a shout on 0116 321 4124. The Surya Heating Team.
Resposta da Surya Heating
Hi Alan! Thank you so much for your great review! If you need anything else from us, just let us know on 0116 321 4124. The Surya Heating Team.
Resposta da Surya Heating
Hi Peter! Thank you so much for your review! Please just give us a shout on 0116 321 4124 if you need anything else from us. The Surya Heating Team.
Resposta da Surya Heating
Hi Graeme, firstly I'd like to apologise for the experience you've had. I've spoken to my colleague in the Customer Services department and the collection for your current heater is coming today, after which we'll be able to send out your correct heater. Our deepest apologies for the incorrect dispatch - we're working as hard as we can to rectify this for you, and we thank you for your patience. The Surya Heating Team.
Good customer service
I was advised by the installer there are screws holes missing and received a prompt response from surya heating explaining there is no fault however they are happy to arrange a return.
2 de abril de 2024
Resposta da Surya Heating
Hi Reya, firstly I'd like to apologise for the experience you've had with us. Having looked at your order, the Bar Heater you have ordered does not come with screw holes as the brackets on the back of the heater clamp on, rather than screwing into the unit, so I can confirm that there is no fault with the unit. With that said, mt colleague in the Customer Services department has emailed yesterday to organise the refund, but we are yet to hear back from you. We'll be happy to get a refund organised for you. Thank you, and our apologies once again. The Surya Heating Team.
Ordered a Helios 1200/600 Watt IR bar heater with RC &WiFi
Ordered a Helios 1200 Watt IR bar heater for the bathroom with RC. Arrived promptly. I did have a slight problem which involved customer service who were responsive and courteous. The issue was dealt with very quickly. The heater works just fine in my 9' 9' bathroom. Quality heater.
30 de março de 2024
Opinião espontânea
Resposta da Surya Heating
Hi Philip! Thank you so much for your review! It's great to hear that the Bar Heater is working so well in your bathoom. If you need anything else from us, just give us a shout on 0116 321 4124. The Surya Heating Team.
Georgia made my experience AMAZING
Georgia made my experience almost perfect. I had a heating mirror for 3 weeks, its stopped working ( hence not 5 stars, the mirror not Georgia, she deserve 5 stars ! ) Anyhow, she was quick to help, she sent me a replacement controller which did'nt fix the problem, she then sent me a replacement mirror which i will use to send back the broken one. The girl was veyr super helpful and if this does get read, she deserves a raise !
18 de março de 2024
Opinião espontânea
Resposta da Surya Heating
Hi Russell! Thank you so much for your amazing review! It's great to hear that Georgia was such a massive help for you, and that she was able to go the extra mile in rectifying the issue with your panel. Please do let us know if you need anything further from us on 0116 321 4124. The Surya Heating Team.
I've bought a number of IR panel…
I've bought a number of IR panel heaters from Surya Heating and always been very well served by Dee Dookhee. The products are great and the service likewise. Many thanks. Peter
22 de março de 2024
Opinião espontânea
Resposta da Surya Heating
Hi Peter! Thank you for your great review! We're glad to hear that Dee has given you some great service, and will hopefully continue to do so! Please do let us know if you need anything else from us on 0116 321 4124. The Surya Heating Team.
Parcel has not been delivered
Parcel has not been delivered, and over a week on of chasing- complete silence from the customer service.
1 de março de 2024
Resposta da Surya Heating
Hi Evgeniya. Firstly I'd like to apologise for the experience you have had with us. Having spoken to Customer Services, I understand that the courier has delivered the parcel, but you have not received it. We are awaiting word from the courier as to where they delivered it, and are still in the process of chasing this ourselves, as they have not yet come back to us. Given the circumstances, my colleagues in Customer Services will issue a refund for the order before we raise a claim with the courier for losing the parcel, so we limit the inconvenience to yourself. Our apologies once again for the experience. The Surya Heating Team.
A really simple process to decide and…
A really simple process to decide and order. Delivery was quick and on receipt installation was simple.
29 de fevereiro de 2024
Resposta da Surya Heating
Hi! Thank you so much for your amazing review! It's great to hear that you found our website easy to use, and that you're getting on great with the heater. We're available on 0116 321 4124 if you ever need anything from us again. The Surya Heating Team.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.