Synergi SW Ltd Opiniões 

267
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

In an area with very hard water we are constantly replacing irons, kettles, mixer bars, taps ... The Synergi engineer suggested fitting a Combimate to soften our household water. They fitted it with... Ver mais

Classificada 5 em 5 estrelas

The boiler stopped working over the weekend, so I rang Synergi first thing on Monday morning. They not only sent an engineer the very same day, but, to my amazement, the engineer of my choice, Adam... Ver mais

Classificada 5 em 5 estrelas

We have to say we have been really pleased with the installation of our domestic heatpump radiator central heating system. We were given utmost respect on decisions in our home (where things were fitt... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Just had Synergi fit a new heating system for my mother in laws property. Competitive quote, team friendly and the install team arrived bang on the time and date they booked! The installation was... Ver mais

Informações sobre a empresa

  1. Canalizador

Escrito pela empresa

Trust Synergi, your local experts in everything boilers, plumbing & heating. We’re experts in renewables (heat pumps and solar) and gas, oil and LPG boiler installation and repair. Our plumbers can assist with plumbing emergencies, maintenance and bathroom installations. We also specialise in underfloor and central heating, solar, smart controls and power flushing. We are gas safe registered, OFTEC registered, Worcester, Ideal and Navien accredited installers. We have been voted “Best Heating & Plumbing Business 2023 – South West England” “BUILD Client Service Excellence Award 2023” – Home Builder Awards 2023 We focus on providing a punctual, honest and professional service for our community. Our friendly team are courteous, clean and efficient – when we’re finished you’ll never know we were even there! Our satisfaction guarantee means we will never leave you disappointed. You’re in safe hands with us. We’re an established business since 2014 serving most of Devon, Dorset & Somerset - visit our website for a complete location breakdown.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

267 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 33% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(267)

76 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Shower was leaking into bathroom below

Shower was leaking into bathroom below. Contacted Synergy and found the whole quotation process easy and immediate. The guys turned up on time every day until new shower tray installed. The result was excellent and testament to good work men.

13 de janeiro de 2023
Opinião espontânea
logótipo da Synergi SW Ltd

Resposta da Synergi SW Ltd

Hi David, thank you for your review, so pleased to see you're happy with the work. I'll pass your comments onto the plumbers involved too. Please don't hesitate to get in touch if you need us again in the future.

Classificada 5 em 5 estrelas

New Boiler 👍

Was asked by this company to leave a review and to be honest I’m more than happy to do so. Had a new boiler fitted before Christmas as our packed up. Looked on Google and got loads of calls from loads of company’s but Hannah at Synergi was able to help me over the phone, send me a survey form to complete and then within two hours I had a price. I generally just had a got a good feel. The people I spoke to were friendly, the quote was well presented and the fact they answered the phone and answered my questions was spot on. The engineers did the job in just under two days which for a tricky installation was really positive. The chap as his apprentice didn’t stop all day! You always expect a good job when you spend out this kind of money but they really did provide value for money.

20 de dezembro de 2022
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logótipo da Synergi SW Ltd

Resposta da Synergi SW Ltd

Hi Mr Sanders, thank you for leaving us a review. I'm so pleased to see you are happy with your new boiler and the service. Please let us know if we can help with anything else in the future.

Classificada 5 em 5 estrelas

Heat Pumps, Sceptical at First

We had an Air Source Heat Pump installed by Synergi in the summer and we've left it until after winter to leave a review to ensure its had a good test.

The installation was part of our self build project which included underfloor heating and radiators upstairs all of which were supplied and fitted by Synergi. We had several quotes for this project but from the start Richard made the process very simple.

If it wasn't for Richard we would have likely ended up going for an LPG system which would have cost us a small fortune this winter.

In our first winter the house was a warm 21 degrees even in the snow and the heat pump has been providing us with a SCOP of 4.0 which means its 400% efficient. We couldn't be happier with the installation, the customer care and the actual kit.

10 de agosto de 2022
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logótipo da Synergi SW Ltd

Resposta da Synergi SW Ltd

Hi James, good to hear from you again - thanks for leaving a review. I'm glad to read your update that your heat pump is operating efficiently in the winter months. As always if you need anything else in the future please don't hesitate to reach out.

Classificada 5 em 5 estrelas

Really nice chap who did a good…

Really nice chap who did a good professional service. Thank you

9 de janeiro de 2023
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logótipo da Synergi SW Ltd

Resposta da Synergi SW Ltd

Thank you for your review Cameron - glad you were happy with your boiler service. Let us know if we can help with anything in the future.

Classificada 5 em 5 estrelas

I was recommended Synergi on social…

I was recommended Synergi on social media for a gas boiler service. I spoke to a lady called Hannah who was very helpful, she answered all my questions and booked me in.The engineer who came was, professional, polite and very tidy. I am very happy with the service and will be recommending them. Thank You.

5 de janeiro de 2023
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logótipo da Synergi SW Ltd

Resposta da Synergi SW Ltd

Hi Crystal, thank you for your review. I'll pass this on to Hannah and our engineer. Please don't hesitate to get in touch if you need anything else in the future.

Classificada 4 em 5 estrelas

Very pleased with the service would…

Very pleased with the service would highly recommend, very helpful and friendly staff and new boiler installation was excellent, Thankyou Synergy

18 de novembro de 2022
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Resposta da Synergi SW Ltd

Hi Jean, thank you for your review. We're very pleased to hear you are happy with your new boiler. Let us know if we can ever help in future.

Classificada 5 em 5 estrelas

Can not fault the service received

Can not fault the service received when our oil boiler failed. From quote to completion in 3 days. Installation went great and was done in poor weather. Kept up to date by wayne. He was meticulous tidy. Will definitely use again.

20 de outubro de 2022
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logótipo da Synergi SW Ltd

Resposta da Synergi SW Ltd

Hi Nigel, thank you for your review and so pleased to hear you were happy with the service. We'll pass on your review to Wayne who I'm sure will be equally pleased. Please don't hesitate to contact us if you need any help in future.

Classificada 1 em 5 estrelas

incredibly poor after sales service

incredibly poor after sales service, can tare up to a month to get a reply and eventually when you do get one they start pointing the finger at each other.

Cant reccomend them under any circumstances, even if they do a good installation you wont be able to get any followup service.

avoid them

Just read their reply, they were going to come back with a quote the next day but never received it. Typical rlnon response from them.
We still have a noise coming from heating system months after they installed it.
Save yourself grief and don't used them

1 de novembro de 2022
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logótipo da Synergi SW Ltd

Resposta da Synergi SW Ltd

Hi Steve,

Thank you for your review. I can see that you were waiting some time and can only sincerely apologise that our service wasn't up to standard for you.

We've been busier than ever and as a result have recently taken on two new members of customer service staff to ensure we can maintain a high level of customer care. Your enquiry fell between this period which is why it probably appeared that some newer members of staff were unaware of your enquiry and needed assistance before being able to help you. We've sharpened our processes and put in a new system where office tasks are now checked daily to ensure no one is left waiting.

I sent you a quote at the beginning of the month. I appreciate you have probably got it sorted by now, but if not please let me know and I'll personally ensure we'll make things right.

Best Wishes, Richard.

Classificada 5 em 5 estrelas

Fast, Efficient & Reliable

Fantastic fast communication & very professional service.
Efficient and speedy repair.

Highly recommended.

10 de novembro de 2022
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logótipo da Synergi SW Ltd

Resposta da Synergi SW Ltd

Thank you for your review 😊 so pleased we could help.

Classificada 1 em 5 estrelas

Lack of communication skills…

Booked an appointment 3 weeks ago to have our boiler serviced between 2 pm and 3pm today. Took time off work and emptied the airing cupboard in preparation. Engineer didn't turn up, no communication from anyone. We phoned them at 3.00 pm to be told that they would contact engineer and phone us back. Waited 30 mins phoned again only to be told that the engineer had gone to another job.
No communication unless chased up and a wasted afternoon. Strangely we were told that he was outside the house a 3pm but didn't bother to knock on the door.

10 de novembro de 2022
Opinião espontânea
logótipo da Synergi SW Ltd

Resposta da Synergi SW Ltd

I'm really sorry to hear about your experience. As you can see from our other reviews we're proud of our high level of customer service, but I accept we completely missed the mark on this occasion.

Whilst I appreciate this doesn't fix things or give you back the time you had to take off work, I would like to reassure you we have looked into this instance to see where we went wrong in order to prevent it from happening again in the future. We have two new members of customer service staff who both started a few weeks ago and we've now identified a hole in their training in relation to tracking our engineer's location. We've also put additional systems in place with our engineers to call customers directly if there is a problem.

Apologies again, and if you haven't already had your boiler serviced elsewhere I'd like to personally ensure we make things up to you. Please email info@synergisw.co.uk for my attention.

Best Wishes, Richard

Classificada 5 em 5 estrelas

Fantastic service

Fantastic quick and efficient service. Engineer was punctual and explained everything. He also tidied away! Very happy with my new boiler would thoroughly recommend.

17 de setembro de 2022
Opinião espontânea
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Resposta da Synergi SW Ltd

Hi Sharon, thank you very much for your review. I'm really happy to hear you are pleased with your new boiler and will pass this on to the engineer.

Classificada 5 em 5 estrelas

Fantastic job from the Synergi SW Ltd Team

The Synergi SW Ltd Team installed a new oil boiler for me. A great job, they communicate well and kept me informed. The job involved numerous trades and all were coordinated brilliantly. Fantastic service and I'm very grateful to them for going the extra mile...e.g when I was struggling with the programmer..they visited and got it sorted with a smile. A great team and great service.

25 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

We had to have a new boiler as the one…

We had to have a new boiler as the one we inherited with the house was old and broken. Synergi was duly booked. They arrived on time and put the boiler in. They worked very hard and it was a full day as we had to have a vent into the roof. It was raining on and off all day and this did not help. But I was very impressed with the work done and would not hesitate to recommend Synergi to anyone who needs a new boiler. They took every bit of packing with them and cleared up as they went. They also made sure the system was working. Brilliant company. I will use them again.

21 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Alan Sowden.

Thank you for the lovely job you did with our new boiler this is all down to Wayne who was very professional and excellent at his job. Very clean and tidy worker and thanks to the office girls and Richard for putting up with me because I am an oldie. Set in my ways job prices very reasonable and would recommend you to anyone who wants work done many thanks Alan

6 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Speedy response.

We have recently had roofing works take place, unfortunately there was an issue with the boiler flue making the boiler unsafe, Synergi plumbing attended within two hours, immediately making the boiler safe. Returning promptly the next working day to complete the repairs. At all times the engineers were professional and polite, even sending text messages to keep us updated. (The boiler had been installed many years ago by a different company)

15 de agosto de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

If carlsberg did boiler installation

From the initial inquiry right the way through to the final clear up (there wasn't much mess) my wife & I couldn't fault the service provided. Top notch & would thoroughly recommend Synergi.
PS I've been in the building trade 44 yrs so know what's what.

11 de maio de 2022
Opinião espontânea

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