I reached out on Sunday, September 13th about a broken light bulb in my order (one of four bulbs arrived shattered in transit). After no response, I followed up with a second email and a phone cal... Ver mais
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Leia as opiniões dos outros
The bulbs stop working after 2 years. Try to email about warranty, but only chatbot answers and doesn't follow through.
The dim to warm bulbs are a fabulous invention, helping create mood when dim, and task light when bright. The dimmable lamps look great too, needing no shade, even though they don’t brighten to whi... Ver mais
A empresa respondeu
Very fast delivery and beautiful product; I ordered the candlenut white Muse wall light for beside my front door. It looks stunning! My only concern is that I'm concerned over time the weather will... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Tala designs sustainable LED lighting solutions that transform the home, workplace or retail space. Dimmable and decorative lighting that is both beautiful to look at and energy efficient.
Informações de contacto
25b Vyner Street, E2 9DG, London, Reino Unido
- 020 3026 3246
- customerservice@tala.co.uk
- tala.co.uk
3,3
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Globe lights
There was a delay with my lights of which I was informed of. I then chased them up and my query was dealt with efficiently.
When they arrived and then were installed we were thrilled. Great product.
13 de julho de 2023
Resposta da Tala
Hello Miss Halewood,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Jasmin
Tala Customer Support
Excellent service good quality lamp…
Excellent service good quality lamp easy instructions well packed product looks amazing
19 de junho de 2023
Resposta da Tala
Hello Janice,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Dafina
Tala Customer Support
Resposta da Tala
Hello Rob,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Dafina
Tala Customer Support
Beautiful, but stopped working
Purchased the Muse portable lamp in Dec 2022, only used it a handful of times in the 6 months i've had it as its mostly just for displaying. Looks sleek and beautiful however, the time i actually used it for its purpose, it suddenly went out. I thought maybe it is out of power, but even after recharge and troubleshoot, the lamp is no longer responding. The customer service is rather slow, and I cannot get to a person via phone.
28 de junho de 2023
Opinião espontânea
Resposta da Tala
Hello Corey,
Thank you for your review. Apologies that your experience was not up to our usual standard, we have sent you an email directly and we will strive to resolve this for you as soon as we can.
Kind regards,
Amie
Tala Customer Support
Having experienced their incredible…
Having experienced their incredible Muse lamps we'll be back to check out a lot more. The quality of the products we've bought has been exceptional and well beyond our expectations. Great people to deal with!
20 de junho de 2023
Resposta da Tala
Hello Mike,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
These lights are exceptional quality…
These lights are exceptional quality and i absolutely love them. I can’t stop looking at it and carrying it around my house in the eve. Highly recommend
19 de junho de 2023
Resposta da Tala
Hello Rachel,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Amie
Tala Customer Support
Lovely lamps, but …
Lovely lamps; packaged and delivered well. Just a bit put out that a few days after ordering and paying full price (not cheap) these went on sale. Advice is to watch and wait!!
11 de junho de 2023
Fantastic products!
I highly recommend Tala! I recently bought the Muse Portable Lamp and Alumina Lamp which are both fantastic!! Quick delivery, well-made, incredibly chic and trendy.
31 de maio de 2023
Resposta da Tala
Hello Pete,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day, and enjoy your lights!
Kind regards,
Emma
Tala Customer Support
Great service & product
Bought porcelain II lightbulbs. Came promptly & look great on my light fitting.
6 de junho de 2023
Resposta da Tala
Hello Elaine,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Amie
Tala Customer Support
Absolutely delighted with my lamps….
27 de maio de 2023
Resposta da Tala
Hello Jo,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Amie
Tala Customer Support
Resposta da Tala
Hello Sean,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
top quality products !
17 de maio de 2023
Resposta da Tala
Hello Iosefin,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Amie
Tala Customer Support
Fantastic speedy delivery
9 de maio de 2023
Resposta da Tala
Hello Nicola,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Amie
Tala Customer Support
My new favourite lighting go to!
Back for second order and it was as impressive as the first! 10/1 0
4 de maio de 2023
Resposta da Tala
Hello Alison,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Dafina
Tala Customer Support
good service, great light
I ordered the light, spurred on by free shipping and a 10% discount. had notification almost straight away that it was in progress, then shipped. Good Royal mail delivery service with a morning slot notification emailed to me. The light was packed well, with minimal plastic, easy to install and looks great - all the component parts seem really good quality. The ambient dimmable light it gives is warm and lights up a corner that was bleak before. this light also frees up floor space. highly recommend light and the service was great. many thanks.
27 de abril de 2023
Resposta da Tala
Hello Ami,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Very helpful and knowledgeable customer…
Very helpful and knowledgeable customer service and speedy delivery.
I haven't installed the light yet but it looks great and well packaged
21 de abril de 2023
Resposta da Tala
Hello Richard,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Quality products but the support around…
Quality products but the support around the products is poor
21 de abril de 2023
Resposta da Tala
Hello Faisa,
Thank you for your review. Apologies that your experience was not up to our usual standard, we have sent you an email directly and we will strive to resolve this for you as soon as we can.
Kind regards,
Amie
Tala Customer Support
Brilliant bulbs...
Brilliant bulbs.... not yet in use but was exactly what I was after. Delivery was very fast so would highly recommend. Only thing I would suggest is that you do an IP44 rated pendant for the bulbs as well
20 de abril de 2023
Resposta da Tala
Hello Helen,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting. We will definitely pass your feedback on to our product team too.
Have a great day.
Kind regards,
Amie
Tala Customer Support
Excellent customer service!
1 de abril de 2023
Resposta da Tala
Hello H,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Resposta da Tala
Hello Merouane,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting. Have a great day.
Kind regards,
Claire
Tala Customer Support
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