I reached out on Sunday, September 13th about a broken light bulb in my order (one of four bulbs arrived shattered in transit). After no response, I followed up with a second email and a phone cal... Ver mais
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Leia as opiniões dos outros
The dim to warm bulbs are a fabulous invention, helping create mood when dim, and task light when bright. The dimmable lamps look great too, needing no shade, even though they don’t brighten to whi... Ver mais
A empresa respondeu
Very fast delivery and beautiful product; I ordered the candlenut white Muse wall light for beside my front door. It looks stunning! My only concern is that I'm concerned over time the weather will... Ver mais
A empresa respondeu
Already had the beautiful tala muse lamp which unfortunately accidentally dropped off my unit and smashed the glass cylinder surround. Contacted Tala who responded immediate to updates I could purcha... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Tala designs sustainable LED lighting solutions that transform the home, workplace or retail space. Dimmable and decorative lighting that is both beautiful to look at and energy efficient.
Informações de contacto
25b Vyner Street, E2 9DG, London, Reino Unido
- 020 3026 3246
- customerservice@tala.co.uk
- tala.co.uk
3,5
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Lovely lights!
28 de novembro de 2023
Resposta da Tala
Hello Helen,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Emma
Tala Customer Support
Resposta da Tala
Hello Cynthia,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Great service from start to finish
The service was great from the start. I visited the Shoreditch showroom to look at the lamps before making the purchase. The shop assistant was friendly and knowledgeable. It was nice to visit the store, but I wish I could have had a better view of the sizes and the intensity of the lamps from the website.
It was delivered quickly and well-packaged with instructions.
26 de novembro de 2023
Resposta da Tala
Hello,
Thanks for your honest review and we're pleased to hear your had a great experience at our showroom! We will certainly take onboard your feedback regarding the website.
Kind regards,
Amie
Tala Customer Support
I really like the quality of the light…
I really like the quality of the light that comes from the bulbs through the opaque glass/porcelain. I am delighted as it is so hard to find a comfortable colour with LED bulbs, not too cold or too orange (and ones that work with a dimmer).
22 de novembro de 2023
Resposta da Tala
Hello Katherine,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Amie
Tala Customer Support
Resposta da Tala
Hello Julie,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Lovely quality lights
Great design, super solid quality feature lamps.
Good price and quick efficient delivery.
23 de novembro de 2023
Resposta da Tala
Hello Mark,
Thank you for leaving us a 5-star review. We are delighted to hear that you are happy with our service and product. Have a great day!
Kind regards,
Emma
Tala Customer Support
A joy to have at home.
Well packed, good delivery, explanatory instructions and the lamp looks great. A real joy to turn it on and look at it in situ.
31 de outubro de 2023
Resposta da Tala
Hello Philip,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Fantastic product
Fantastic product. Customer service were great too
21 de novembro de 2023
Opinião espontânea
Resposta da Tala
Hello Hazel,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Resposta da Tala
Hello Claire,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Resposta da Tala
Hello,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Amazing lights.So pleased!
13 de novembro de 2023
Resposta da Tala
Hello Emma,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Emma
Tala Customer Support
Great service
My parcel arrived before the date stated - fantastic service! Thank goodness you use Royal Mail as your delivery service.
11 de novembro de 2023
Resposta da Tala
Hello Elaine,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Amie
Tala Customer Support
Excellent customer service at Tala
Excellent customer service at Tala, both in the showroom and online. Claire made it all happen in a timely manner and every one at the showroom was super attentive and proud of their products. Can't wait to put my bulb up!
14 de novembro de 2023
Opinião espontânea
Resposta da Tala
Hello Luigi,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and hope that you enjoy your new light. Have a great day!
Kind regards,
Amie
Tala Customer Support
Great product and great service
16 de outubro de 2023
Resposta da Tala
Hello Stephen,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Robin
Tala Customer Support
Resposta da Tala
Hello Jonathan,
Thank you for the review. We work hard to make sure our customer experience is great, so brilliant to hear you are pleased. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Resposta da Tala
Hello Mr Coles,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Robin
Tala Customer Support
The light bulbs arrived really quickly
1 de novembro de 2023
Resposta da Tala
Hello Maureen,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Rapid safe delivery
1 de novembro de 2023
Resposta da Tala
Hello!
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Great The Muse lights but maybe some quality control issues
Quality control issues?
I recently ordered two The Muse portable lights. The bulbs seemed misaligned from the contact to me but I managed to get them screwed in and touching as described in the instructions with the help of Tala's customer service. The lights then seemed to work but both bulbs would not dim and then both lights stopped working completely after a few hours even after fully charging the battery. I received some replacement bulbs from Tala but this did not solve the problem. I returned the lights and received 2 replacements. The replacements clearly showed there must have been some sort of fault with the first set of lights as the bulbs were much easier to align in the replacements and the dimmers worked fine. Unfortunately the glass of one light had been damaged in transport but Tala sent replacement glass. Both lights have worked fine since. I couldn't fault Tala's customer service who were very helpful to get a resolution. The lights once working are great and look very stylish.
28 de agosto de 2023
Resposta da Tala
Hello Michael,
Thanks for your honest review, and I'm sorry to hear that you've not had a smooth experience with us. We pride ourselves on excellent products, so we are disappointed to have fallen short on this occasion. We are glad to hear that this was eventually resolved. Thank you for sticking with us and we hope you're pleased with the end product.
Kind regards,
Claire
Tala Customer Support
I love this company
I love this company. Great product and nice and easy to buy the replacement part we needed (when we broke the glass). Highly recommended.
4 de outubro de 2023
Opinião espontânea
Resposta da Tala
Hello Dan,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
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