Tala Opiniões 

1168
TrustScore: 3.5 em 5

3,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 2 em 5 estrelas

I reached out on Sunday, September 13th about a broken light bulb in my order (one of four bulbs arrived shattered in transit). After no response, I followed up with a second email and a phone cal... Ver mais

Classificada 4 em 5 estrelas

The dim to warm bulbs are a fabulous invention, helping create mood when dim, and task light when bright. The dimmable lamps look great too, needing no shade, even though they don’t brighten to whi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very fast delivery and beautiful product; I ordered the candlenut white Muse wall light for beside my front door. It looks stunning! My only concern is that I'm concerned over time the weather will... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Already had the beautiful tala muse lamp which unfortunately accidentally dropped off my unit and smashed the glass cylinder surround. Contacted Tala who responded immediate to updates I could purcha... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de Iluminação
  2. Fornecedor de lâmpadas

Informação fornecida por diversas fontes externas

Tala designs sustainable LED lighting solutions that transform the home, workplace or retail space. Dimmable and decorative lighting that is both beautiful to look at and energy efficient.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(1168)

6 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great product good service

Great product good service. Initially concerned delivery was with Royal Mail but the product was so well packaged it arrived with no issues.

17 de outubro de 2023
logótipo da Tala

Resposta da Tala

Hello Sue,

Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!

Kind regards,

Amie

Tala Customer Support

Classificada 3 em 5 estrelas

Great Brand, but the Muse is a problem

I’m a fan of the brand and have bought a few things from them, however the portable Muse is simply not a product fit for market. I have had 3 now and have given up, they have all broken within weeks, they seem to blow the bulbs really quickly and the constant exchanging is a pain.

The service has always been good with no quibbling but when you spend over £300 on a light and a charging Matt you don’t expect 3 different versions to break. Either I’m their most unlucky customer or they have a real issue with that product.

It won’t put me off buying from them and I’m already looking at what to get when the refund comes in.

And guys - if you get the Muse property sorted, let me know and I’ll buy one again, but right now it’s simply not good enough. Such a shame as it’s a beautiful design

23 de outubro de 2023
Opinião espontânea
logótipo da Tala

Resposta da Tala

Hello Mr Black,

I'm really sorry to hear that you've experienced some difficulties with your order. We appreciate you taking the time to get in touch, we are constantly working on improvements so we will be taking your comments into account. Thank you for sticking with us!

Kind regards,

Tala Customer Support

Classificada 5 em 5 estrelas

Great quality

Really excellent quality lights prompt delivery well packaged

15 de outubro de 2023
logótipo da Tala

Resposta da Tala

Hello Ruth,

Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!

Kind regards,

Amie

Tala Customer Support

Classificada 5 em 5 estrelas

First Class Service

This lovely Company gave me a first class service from start to finish - every step of the way I was informed about my order. Brilliant and fantastic service - I received my order earlier than expected and this was packaged perfectly. A huge thank you. Lorraine H

13 de outubro de 2023
Opinião espontânea
logótipo da Tala

Resposta da Tala

Hello Lorraine,

Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!

Kind regards,

Emma

Tala Customer Support

Classificada 5 em 5 estrelas

Prompt delivery

Easy ordering, prompt delivery

3 de outubro de 2023
logótipo da Tala

Resposta da Tala

Hello,

Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!

Kind regards,

Amie

Tala Customer Support

Classificada 5 em 5 estrelas

Love these lights

Love these lights! So well designed and solidly built. Being able to move the portable lamps where needed is just great.

1 de outubro de 2023
logótipo da Tala

Resposta da Tala

Hello both,

Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.

Have a great day!

Kind regards,

Tala Customer Support

Classificada 5 em 5 estrelas

Efficient and easy to use website

Efficient and easy to use website
Very quick delivery

26 de setembro de 2023
logótipo da Tala

Resposta da Tala

Hello Carolyne,

Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!

Kind regards,

Emma

Tala Customer Support

Classificada 5 em 5 estrelas

Really quick and easy

Really quick and easy. We bought a replacement light bulb as the first was starting fade a little after 5 years!

26 de setembro de 2023
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Resposta da Tala

Hello Mary,

Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.

Have a great day.

Kind regards,

Sommer

Tala Customer Support

Classificada 2 em 5 estrelas

Would Purchase Again

Happy enough with the delivery speed etc but the light itself is overpriced and not good enough quality for this money, this is the second bulb to have gone and the lights are not very old. The replacement bulbs are £78 each which is almost 50% of the total cost of the light, do not purchase the Tala Kilter light!

29 de setembro de 2023
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Resposta da Tala

Hello Simon,

Thank you for your honest review. Apologies that your experience was not up to our usual standard, we would love the opportunity to remedy the issue for you. 

We have sent you an email directly and we will strive to resolve this for you as soon as we can.

Kind regards,

Emma

Tala Customer Support

Classificada 5 em 5 estrelas

Great products with the environment in mind

Like the classic, timeless design. Item looks well made, sturdy- appreciate the fact it can be repaired. So far it works great but still too early to rate the product- hope it lasts. Great service from Tala- no issues with the delivery. It arrived well packaged.

23 de setembro de 2023
logótipo da Tala

Resposta da Tala

Hello Ian,

Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!

Kind regards,

Amie

Tala Customer Support

Classificada 5 em 5 estrelas

Good product

Good product, responsive customer service (when I eventually found a number) and delivery when expected. Would shop again.

16 de setembro de 2023
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Resposta da Tala

Hello KayCee,

Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!

Kind regards,

Amie

Tala Customer Support

Classificada 5 em 5 estrelas

Highly recommend

Highly recommend. Great service . Delivered really fast & well packaged. The light is amazing! It makes a nice change to receive a product of such quality these days. This is really made to last . I am delighted with it & enjoy looking at it on or off 😊⭐️⭐️⭐️⭐️⭐️

18 de agosto de 2023
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Resposta da Tala

Hello Tina,

Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.

Kind regards,

Amie

Tala Customer Support

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Prompt delivery.

16 de setembro de 2023
logótipo da Tala

Resposta da Tala

Hello Julie,

Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!

Kind regards,

Jasmin 

Tala Customer Support

Classificada 5 em 5 estrelas

Beautiful lamps

Beautiful lamps, I initially purchased the muse and loved the glow from the bulb so much I went back and purchased the Alumina. Just about to buy another bulb as they really do provided the most beautiful dimmable light. Expensive, yes but honestly worth it.

1 de junho de 2023
Opinião espontânea
logótipo da Tala

Resposta da Tala

Hello Kate,

Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.

Have a great day.

Kind regards,

Jasmin

Tala Customer Support

Classificada 2 em 5 estrelas

Oblo Tala bulbs

I’ve bought many Tala bulbs, because of the pleasant design and soft glow.

But, one of my Oblo bulbs got stuck in my light fixture, and the brass screw bit separated from the glass, rendering it useless. Tala refused to negotiate a return or replacement, despite the bulb clearly being faulty.

I’m very surprised at how rigid they are, because it was out of warranty and bought from a 3rd party.

I bought a new bulb, and the design has changed, so now it doesn’t sit flush in my light fixture. Very frustrating.
Again, Tala refused to negotiate a return or replacement, and both old (2019/2020 apparently) and new bulbs are featured on the website.
Very annoying and misleading.

They’re meant to last for over 10 years at 8 hours per day, but the returns policy is 2 years.

13 de setembro de 2023
Opinião espontânea
logótipo da Tala

Resposta da Tala

Hello Gavin,

Thanks for your honest review, and I'm sorry to hear that you've not had a smooth experience with us. We pride ourselves on quality service and excellent products, so we are disappointed to have fallen short on this occasion. We will be reaching out shortly via email, 

Kind regards,

Emma

Tala Customer Support

Classificada 5 em 5 estrelas

Portable lamp

Love love love this lamp, efficient, practical and stylish.
Rarely does a product exceed my expectations, thank you.

30 de agosto de 2023
logótipo da Tala

Resposta da Tala

Hello Vicki,

Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.

Kind regards,

Amie

Tala Customer Support

Classificada 1 em 5 estrelas

Faulty lamps

Ordered a Muse lamp came faulty - ordered another Muse lamp and that was faulty too . Not TALA’s normal standard at all . But so much back and forth which all takes up so much time . Issue still not sorted.

30 de agosto de 2023
Classificada 5 em 5 estrelas

Great design and well made.

28 de agosto de 2023
logótipo da Tala

Resposta da Tala

Hello David,

Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.

Kind regards,

Amie

Tala Customer Support

Classificada 5 em 5 estrelas

Love them

Great products

28 de agosto de 2023
logótipo da Tala

Resposta da Tala

Hello Susan,

Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.

Kind regards,

Amie

Tala Customer Support

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Leia mais sobre como processamos as opiniões na Trustpilot.

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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

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