I reached out on Sunday, September 13th about a broken light bulb in my order (one of four bulbs arrived shattered in transit). After no response, I followed up with a second email and a phone cal... Ver mais
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Leia as opiniões dos outros
The dim to warm bulbs are a fabulous invention, helping create mood when dim, and task light when bright. The dimmable lamps look great too, needing no shade, even though they don’t brighten to whi... Ver mais
A empresa respondeu
Very fast delivery and beautiful product; I ordered the candlenut white Muse wall light for beside my front door. It looks stunning! My only concern is that I'm concerned over time the weather will... Ver mais
A empresa respondeu
Already had the beautiful tala muse lamp which unfortunately accidentally dropped off my unit and smashed the glass cylinder surround. Contacted Tala who responded immediate to updates I could purcha... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Tala designs sustainable LED lighting solutions that transform the home, workplace or retail space. Dimmable and decorative lighting that is both beautiful to look at and energy efficient.
Informações de contacto
25b Vyner Street, E2 9DG, London, Reino Unido
- 020 3026 3246
- customerservice@tala.co.uk
- tala.co.uk
Sem histórico recente de solicitação de opiniões
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Não respondeu a opiniões negativas
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Great product good service
Great product good service. Initially concerned delivery was with Royal Mail but the product was so well packaged it arrived with no issues.

Resposta da Tala
Great Brand, but the Muse is a problem
I’m a fan of the brand and have bought a few things from them, however the portable Muse is simply not a product fit for market. I have had 3 now and have given up, they have all broken within weeks, they seem to blow the bulbs really quickly and the constant exchanging is a pain.
The service has always been good with no quibbling but when you spend over £300 on a light and a charging Matt you don’t expect 3 different versions to break. Either I’m their most unlucky customer or they have a real issue with that product.
It won’t put me off buying from them and I’m already looking at what to get when the refund comes in.
And guys - if you get the Muse property sorted, let me know and I’ll buy one again, but right now it’s simply not good enough. Such a shame as it’s a beautiful design

Resposta da Tala

Resposta da Tala
First Class Service
This lovely Company gave me a first class service from start to finish - every step of the way I was informed about my order. Brilliant and fantastic service - I received my order earlier than expected and this was packaged perfectly. A huge thank you. Lorraine H

Resposta da Tala
Love these lights
Love these lights! So well designed and solidly built. Being able to move the portable lamps where needed is just great.

Resposta da Tala
Efficient and easy to use website
Efficient and easy to use website
Very quick delivery

Resposta da Tala
Really quick and easy
Really quick and easy. We bought a replacement light bulb as the first was starting fade a little after 5 years!

Resposta da Tala
Would Purchase Again
Happy enough with the delivery speed etc but the light itself is overpriced and not good enough quality for this money, this is the second bulb to have gone and the lights are not very old. The replacement bulbs are £78 each which is almost 50% of the total cost of the light, do not purchase the Tala Kilter light!

Resposta da Tala
Great products with the environment in mind
Like the classic, timeless design. Item looks well made, sturdy- appreciate the fact it can be repaired. So far it works great but still too early to rate the product- hope it lasts. Great service from Tala- no issues with the delivery. It arrived well packaged.

Resposta da Tala
Good product
Good product, responsive customer service (when I eventually found a number) and delivery when expected. Would shop again.

Resposta da Tala
Highly recommend
Highly recommend. Great service . Delivered really fast & well packaged. The light is amazing! It makes a nice change to receive a product of such quality these days. This is really made to last . I am delighted with it & enjoy looking at it on or off 😊⭐️⭐️⭐️⭐️⭐️

Resposta da Tala
Beautiful lamps
Beautiful lamps, I initially purchased the muse and loved the glow from the bulb so much I went back and purchased the Alumina. Just about to buy another bulb as they really do provided the most beautiful dimmable light. Expensive, yes but honestly worth it.

Resposta da Tala
Oblo Tala bulbs
I’ve bought many Tala bulbs, because of the pleasant design and soft glow.
But, one of my Oblo bulbs got stuck in my light fixture, and the brass screw bit separated from the glass, rendering it useless. Tala refused to negotiate a return or replacement, despite the bulb clearly being faulty.
I’m very surprised at how rigid they are, because it was out of warranty and bought from a 3rd party.
I bought a new bulb, and the design has changed, so now it doesn’t sit flush in my light fixture. Very frustrating.
Again, Tala refused to negotiate a return or replacement, and both old (2019/2020 apparently) and new bulbs are featured on the website.
Very annoying and misleading.
They’re meant to last for over 10 years at 8 hours per day, but the returns policy is 2 years.

Resposta da Tala
Portable lamp
Love love love this lamp, efficient, practical and stylish.
Rarely does a product exceed my expectations, thank you.

Resposta da Tala
Faulty lamps
Ordered a Muse lamp came faulty - ordered another Muse lamp and that was faulty too . Not TALA’s normal standard at all . But so much back and forth which all takes up so much time . Issue still not sorted.
Great products
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