Talia Rae Opiniões 

My son originally ordered a necklace but had forgotten to put the address on correctly so I contacted customer services and they said it would be returned to them so in the meantime I ordered another of the necklace as it was a gift needed.
The first necklace he ordered then still arrived a week or so later so I returned it and paid for royal mail tracked delivery. This was last year and I still haven't received my refund even though I have sent proof to show they received the necklace back. I have emailed and no response.
I also sent proof that the necklace reached you at your office and had no response from customer services back to the pictures

Wrong item sent and nobody answered on customer service line - took many days to get a reply. Very disappointing and missed giving the necklace to my daughter on her wedding day. No refund offered despite paying extra for express delivery. If you want the right item on a tight deadline then do not use this company.

Purchased a necklace for my wife in November 2021. It went very severely tarnished after only a few weeks. Contacted Talia-Rae to ask about cleaning/tarnish removal. They advised to use a jewelry cleaner. Several different jewelry cleaners later, the necklace still looked very bad. Contacted Talia-Rae to request a refund as I was not happy with the quality of the product. Completely ignored by them despite multiple attempts to contact them via their website, Facebook and Instagram. Avoid this company at all costs - the jewelry is of poor quality material and their customer service is non-existent.
Edit- the response from Talia-Rae below does not answer for the fact that they ignored me for over a year. They are still trying to fob me off with cleaning instructions and their grammatically poor response should serve as a further warning that this company cannot be trusted. I am still pursuing a full refund despite this shoddy response.

My husband ordered a surprise necklace from Talia Rae website as a valentine gift for me his wife. I was not home and royal mail claimed it was incorrectly addressed so they sent it back to them. The necklace has long been delivered back to their warehouse since the 15th of February but up until today, 7th of March, the necklace hasn’t been redelivered of giving us a refund if it can’t be redelivered. My husband and I have sent so many emails but nothing happened till date. They no longer reply us and they are not able to verify they received it. I have gone back to Royal Mail twice and they confirmed that they delivered it back to Talia Rae. I sent so many emails but nothing happened. A whole £72.89 wasted as well as the valentine surprise. Very bad customer service. No phone number to even call directly. Never Ever going to buy anything from this website or recommend anyone.
This is by far my worse online shopping experience.

Very pleased, ordering was simple, turned up in 2 days and great quality jewellery and box.

Very pleased with the service of this company. Made my order and the products came the next day! Beautiful necklace and earrings with amazing packaging.

I ordered a necklace from Talia Rae website. I received it on 18th December 2023. I returned it on 21st December. The necklace was delivered back to their warehouse on 23rd December 2023. But i didn't received refund yet. i sent so many emails but nothing happen.They are not able to verify they received it. Courier Company confirmed that they delivered it and its received by them. I sent so many emails but nothing happened. still waiting for my money to be refund. The quality is not good and their items are over priced. Very bad customer service. Never Ever going to buy anything from this website. And not going to refer anyone to get something from this business.

Lovely jewellery had a problem with the stone had to send it back they sorted it out and returned it to me in no time at all brilliant customer service would definitely recommend this company

I bought a necklace as a gift for Christmas however when I gave the gift it was unsuitable. I am unable to return the necklace as it is outside the 14 day returns policy. The company doesn't appear to have an extended returns policy to cover christmas gifts. So I wouldn't buy anything for a gift from them. Their communication isn't very good either. I've had one email reply and then I appear to be getting ignored. Sent various Facebook messages too.

I bought a lovely gold necklace with matching earrings for my wife this Christmas.
The wording in the box was perfect, as was the display case it came in. My wife loved her gift and the wording accompanying it. I'm glad I chose the display case as it came with its own internal light. The perfect finish.

Received the item very fast, day after I ordered. Quality product , my wife will surely appreciate it.

Paid extra for the fancy wooden box for my wife's necklace I got for her birthday, the box arrived damaged after reaching out on the only contact they have being email, got 1 email from them asking for proof of damage sent it in and haven't heard anything back utterly poor customer service! SAVE YOUR MONEY BUY LOCAL!!!

First time ive used Talia Rae, bought my wife a nice nacklace that i seen advertised.

It was dispatched and with me within a 48hr time slot which was ideal.

Necklace was stunning and a lovely gift and surprise.

Thank you.

Paul Gillan

I ordered a necklace from Talia Rae and then read reviews and wondered whether I had made a mistake. The necklace arrived today and is absolutely beautiful! I received good updates on the tracking/delivery.

Thank you, I will definitely recommend.

Worst Experience. NEVER USE IT AGAIN, and will not recommend it to anyone else. I have ordered a necklace for my wife birthday and even opt out for express delivery to get it early, which according to their website takes 1 or 2 working day, but never got it. Its been more than two weeks since I am waiting and my wife birthday has already passed, so there is no point even if I got it now. £60 goes to waste. There is no order number or any way to track my order. I emailed them, and they said I order on friday after working hours, so i wait for another 2 working days and now its been two more weeks.

Item has never arrived. After providing a picture of my door and "proof of delivery" which didn't match it, got blanked. Robbed of £70.

Edit: no, it was not delivered to the address provided. The only one difference was a flat nr which was not specified. I would love to post a "prove of delivery" which doesn't match provided address at all. Kind regards

Excellent Customer Service.
I am giving Talia Rae a 5star rating for the positive customer experience I had with them. My order was delivered promptly and even when I had little concerns with the item, they provided a replacement item that got delivered to me the next day at no extra cost.

so ordered a necklace for my wife and they have sent the wrong card insert with the verse on if you cannot send one item correctly then there is an issue i can now add that this issue has been resolved

I bought a necklace for my daughter's upcoming birthday it stated that it was white gold but the hallmark which was silver, I sent Talia-Rae an email regarding this because this was false advertising. They did email me back and told me that it was silver with white gold on top therefore this shouldn't be advertised as gold.

Hi

I ordered 4 items inly 2 arrived. I emailed them and they were very quick in responding and sorting out the rest 2 items at the earliest
Very please for the customer care
Definitely recomended

I bought 4 necklaces for my wife and kids
Amazing
They love it

Thankyou for all your quick response
Irshad