The Infinity Knot Necklace and Chain were just what I needed to complete my Wife's Anniversary presents. Though the knot was lovely, what made it extra special was the pre-printed message in the box... Ver mais
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Leia as opiniões dos outros
A gift for our granddaughter as she was going into hospital for an operation a bit smaller than expected but Abbie liked it delivered quickly. Thought it would have been engraved with granddaughter bu... Ver mais
First purchase from this company & I couldn't be happier. The necklace is beautiful,lovely package & the words fantastic, my daughter loved it as it was a birthday gift. Very prompt delivery. Very Ha... Ver mais
"Proposed to my girlfriend at Old Faithful in Yellowstone, the perfect place with the perfect betrothal lovers knot necklace. Furthermore, the necklace box was of such lovely quality, the bright ligh... Ver mais
A empresa respondeu
Informações sobre a empresa
- Ourivesaria
- também em
- Designer de jóias
- Fabricante de joalharia
- Joalharia personalizada
- Loja de lembranças
- Reparação de jóias
Escrito pela empresa
At Talia-Rae, we believe jewellery should do more than simply look beautiful it should mean something. As a family-run brand, we create handcrafted pieces that carry emotion, connection, and purpose. Every item is thoughtfully designed with love and made to celebrate you, your story, and the people who matter most in your life. We operate with trust, dedication, and a genuine passion for our craft. From careful material selection to strict quality control, each piece is made to last and designed to make you feel confident, elegant, and connected. Whether you’re gifting a loved one or treating yourself, our mission is to bring people together through meaningful jewellery that resonates. Why Customers Choose Talia-Rae • Fast and reliable global delivery • 24/7 customer support • Transparent pricing with no hidden fees • Experienced and detail-driven craftsmanship • Handcrafted, meaningful jewellery made with care • Strict quality control for every product • Money-back & satisfaction guarantee • A brand built on family values and trust Our Commitment We’re dedicated to offering a luxury experience that is simple, friendly, and deeply personal. From your first visit to the moment your jewellery arrives, we want you to feel valued, understood, and completely satisfied. Thank you for choosing Talia-Rae. We’re excited to be part of your story.
Informações de contacto
Smart Storage Ltd 100, Derby Road, L20 1BP, Liverpool, Reino Unido
- contact@talia-rae.com
- talia-rae.com
4,6
Excelente
430 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Pleased with the quality and the quick…
Pleased with the quality and the quick service
4 de dezembro de 2025
Opinião espontânea
Resposta da Talia Rae
Thank you
"I bought this as a keep sake for my…
"I bought this as a keep sake for my daughters 18th Birthday. She loves it"
13 de dezembro de 2025
Opinião espontânea
Resposta da Talia Rae
Thank you, Catherine, for your kind review. We’re delighted to hear that your daughter loves her keepsake necklace for her 18th birthday. Your support is greatly appreciated.
"Just as the picture
"Just as the picture. Absolutely lovely"
13 de dezembro de 2025
Opinião espontânea
Resposta da Talia Rae
Thank you, Sandy, for your lovely review. We’re delighted to hear that the item met your expectations. Your support is greatly appreciated.
Suprise gift…
"It was a surprise gift for my wife and she was absolutely blown away."
28 de novembro de 2025
Opinião espontânea
Resposta da Talia Rae
Thank you, Mr. Atkinson, for your kind review. We’re thrilled to hear that your wife was absolutely blown away by the surprise gift. Your support is greatly appreciated.
A beautiful necklace
A beautiful necklace. Good delivery time. Happy customer
13 de dezembro de 2025
Opinião espontânea
Resposta da Talia Rae
Thank you, Moira, for your kind review. We’re delighted to hear that you’re happy with the necklace and pleased with the delivery time. Your support is greatly appreciated.
Incredible necklace with excellent…
Incredible necklace with excellent craftsmanship. Very good value for money and beautifully presented. The LED light is an added, very effective bonus and really makes it look special and different. She absolutely loves it! Thank you.
1 de dezembro de 2025
Opinião espontânea
Resposta da Talia Rae
Thank you, Steve, for your wonderful review. We’re thrilled to hear that you’re impressed with the craftsmanship, presentation, and value of the necklace, and that the LED light added a special touch. It’s wonderful to know that she absolutely loves it. Your support is greatly appreciated.
Birthday Gift
"This was a birthday gift for our daughter. We were very pleased with the quality and our daughter loved it - the wording on the gift card was lovely and very appropriate. I would recommend this company.
4 de julho de 2025
Opinião espontânea
Resposta da Talia Rae
Thank you, Kathy, for your kind review. We’re delighted to hear that you were pleased with the quality and that your daughter loved her birthday gift. It’s wonderful to know the wording on the gift card was meaningful, and we truly appreciate your recommendation.
Great present wife loves it.
Great present wife loves it.
Presentation box makes a nice touch
20 de novembro de 2025
Opinião espontânea
Resposta da Talia Rae
Thank you
Beautiful neck case daughter loved jt.
13 de dezembro de 2025
Opinião espontânea
Resposta da Talia Rae
Thank you
This is a beautiful necklace my…
This is a beautiful necklace my daughter loved it.
14 de dezembro de 2024
Opinião espontânea
Resposta da Talia Rae
Thank you
Delightful Gift
"I bought this for my wife for our anniversary and she loves the necklace and how well it was presented in the gift box. The light which comes on when the box is opened was a very nice touch. Delivery was prompt and the necklace was well packaged. We have been very impressed !"
8 de agosto de 2025
Opinião espontânea
Resposta da Talia Rae
Thank you for your wonderful review. We’re thrilled to hear that your wife loved the necklace and its presentation, and that the light in the gift box added a special touch. It’s great to know that delivery was prompt and that you were impressed with the overall quality. Your support is greatly appreciated.
My wife loved the necklace
My wife loved the necklace, thanks Talia Rae
13 de dezembro de 2025
Opinião espontânea
Resposta da Talia Rae
Thank you
No response from customer service
Tried to contact 3 times via email over the last 2 weeks and still no response. Wanted to purchase replacement chain as i had done previously with no issues. Seems email is only way to contact but no reply. Purchased elsewhere.
7 de dezembro de 2025
Opinião espontânea
Resposta da Talia Rae
Hi Lisa,
I’m really sorry to hear about your experience. It’s disappointing to learn we missed your emails, and I completely understand your frustration. We aim to respond promptly, and I apologize for the delay.
And also we didn't have any of your order record from our end. Can you provide us your order number here?
Thank you
Seems like a scam
I have ordered and paid for a necklace and not seen an invoice or necklace. The contact form won’t go beyond proving I am not a robot so I can’t contact. Thinking it is a scam and am about to reverse payment.
27 de novembro de 2025
Opinião espontânea
Resposta da Talia Rae
Hello,
Your order number is 135092 and the item was shipped december first. Id advise checking your spam for our order confirmation and you can contact us directly at contact@talia-rae.com
all sorted amicably
Had a few problems, but got it all sorted with full refund.I will buy from them again
22 de outubro de 2025
Opinião espontânea
Resposta da Talia Rae
Customer contacted us to return an item we sent them our returns policy and procedure. The item was returned on october the 22nd we started the refund process that afternoon (the customer will have received an email for this). Any delay in this is down to the payment providers processing time. We'd advise under 24 hours from an items return to leaving a 1 star is a rather severe and unnecessary action.
If you like a choker
I ordered an infinity knot for my wife for our anniversary.
The knot itself is beautiful....but my wife didn't get to wear it when I took her out for a meal to celebrate - the chain wouldn't go halfway round her neck, let alone dangle the knot as shown. Emailed more than once, no reply
26 de junho de 2025
Opinião espontânea
Resposta da Talia Rae
Hi Ian,
I’m so sorry to hear about the issue with the chain, especially for such a special occasion. I completely understand how disappointing it must have been for both you and your wife. We strive to ensure every part of the experience is perfect, and I apologize for falling short on this occasion.
Please reach out to us directly at contact@talia-rae.com, and we’ll make this right by arranging either a replacement chain or a solution that works for you. We’ll prioritize your request to ensure it’s handled quickly.
Thank you for your patience, and I hope we can make things right for you and your wife.
Dont buy. Will a replacement be sent as per their gurantee? Customer service ignore every email.
Dont buy. tarnishes quickly and there is zero customer support. Waste of money.
Thanks for response Talia Rae on this forum. Still awaiting the response from your customer service team. The necklace is not tarnished but the metal has faded/ more solver than gold. So the question is will you send the replacement as per the guarantee you offer?
1 de abril de 2025
Opinião espontânea
Resposta da Talia Rae
Hello,
Our items come with the standard protective coating used for silver we advise all customers follow the correct care for their items especially given hot weather and humidity - https://talia-rae.com/pages/silver-oxidation
Avoid!
I ordered an infinity knot necklace for a special occasion. I never received the item and despite messaging the company on face book messenger and sending 3 emails I never received a single response. Appalling customer service. I can’t comment on the jewellery itself as it was never received. Avoid this company.
2 de abril de 2025
Opinião espontânea
Resposta da Talia Rae
Hi Ben,
I sincerely apologize for the experience you’ve had, and I completely understand your frustration. Not receiving the item or a response to your inquiries is absolutely unacceptable, and I can assure you this isn’t the standard we aim to provide.
Please get in touch with us directly at contact@talia-rae.com, and we will look into this matter immediately to resolve it. I truly appreciate your feedback, and we’re committed to making things right for you.
Thank you for bringing this to our attention, and we’ll be sure to assist you as quickly as possible.
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