I ordered a package for my son,and paid for a speedy delivery. It was meant to be delivered 28 May 2026. It was not delivered and he is STILL woating for the package. What makes this worse is that h... Ver mais
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Leia as opiniões dos outros
Gorgeous chocolate bouquet as always; recipient very happy with this gift! Ordering process was straightforward and delivery went without a hitch. Thank you
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Easy to order from the Tastebuds website even though we are in the UK. Hamper was delivered in good time. Very happy with this part of the experience. Unfortunately the gift card was not included so... Ver mais
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Ordered both the self care pamper hamper and the zilzie hamper. Both arrived on time and luxuriously packaged in 2 lovely boxes. Presentation was awsome. Goods were excellent. My daughter loved it. Co... Ver mais
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Informações sobre a empresa
Sobre Tastebuds
Escrito pela empresa
Delivering Chocolate Smiles Australia Wide
Share some smiles with your loved ones by discovering our incredible range of a Chocolate Bouquets and edible Gift Hampers, crafted with a range of quality handpicked items.
Whether a loved one has a Birthday coming, celebrating an Anniversary, Housewarming, New Baby, or any Occasion, our wide range of edible gift hampers are designed to delight and surprise! Choose from our wide range of fine wines, gourmet foods, indulgent chocolates, beer and cider, whisky, our vegan, gluten free and organic items and many other exciting products, with free next day delivery Australia-wide.
At Tastebuds Australia we specialise in the art of gifting, which is why being innovative is at the heart of everything we do. From personalised gifts to creating your own custom hamper, we let you hand-pick your favourite items to add that an extra personal touch.
Make sure you ride the polar express to our Christmas Gifts section dedicated to helping you spread joy amongst your loved ones in new fun and exciting ways. Or if you’re looking to thank your employees and clients to show them their cherished, stop by our Corporate Gifting section!
Shop through our range of Christmas Gifts, Chocolate Bouquets, Gifts for Him, Gifts for Her, Gift Hampers and Corporate Gift boxes.
Take a look through our online store and discover new ways of gifting!
Informações de contacto
28 Volt Circuit, 3175, Dandenong South, Austrália
- 1300 733 968
- customerservice@tastebuds.com.au
- tastebuds.com.au
3,5
Aceitável
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Product has not arrived
18 de janeiro de 2025
Resposta da Tastebuds
We sincerely apologise for the delay. Could you please provide your order number so we can investigate this for you?
We appreciate your patience and look forward to resolving this as soon as possible.
A good gift for a sympathy present for…
A good gift for a sympathy present for a male. Easy to select, order and pay. Arrived on the nominated day and the recipient was very pleased
20 de janeiro de 2025
Resposta da Tastebuds
Thank you for your feedback! We're so glad to hear that the sympathy gift was well received and that the process was easy for you. We truly appreciate you choosing us for such an important occasion, and we're happy the recipient was pleased with the gift.
Failure to Deliver Item
My order was placed 2 months in advance as I would be overseas at the time I wanted it delivered on the 20 Jan 2025 for my MIL 80th birthday. On the 16th Jan, an email was received stating the item had been sent from Tastebuds to Star Track Express (STE). 21 Jan I emailed TB for an update on delivery to which they replied that they would contact STE for an update and let me know. 23 Jan I emailed TB again as i had not received a reply and item still had not been delivered. 27th Jan I received an email asking if I still needed assistance. I replied on the 28th asking for a full refund as the item still had not been delivered. Very disappointed that the item did not get delivered and for the time it took to resolve the matter.
12 de novembro de 2024
Resposta da Tastebuds
We sincerely apologise for the delay and the inconvenience this has caused, especially for such a special occasion. We understand your frustration and disappointment, and we regret that the delivery did not meet your expectations.
As per your request, we will proceed with the refund. We appreciate your patience and will continue to work on improving our processes to prevent such issues in the future. Please let us know if there’s anything else we can do for you.
I have been sending Tastebuds hampers…
I have been sending Tastebuds hampers and chocolate arrangements to family and friends for many years. I would not hesitate to recommend them to anyone. The quality is always fantastic and the delivery service has never let me down. I plan on ordering with them for the foreseeable future. Keep up the good work. Regards and many thanks. Judy.
19 de janeiro de 2025
Resposta da Tastebuds
Thank you so much for your kind words and continued support over the years! We're delighted to hear that you’ve had such positive experiences with Tastebuds hampers and chocolate arrangements. Your feedback means a lot to us, and we’ll continue working hard to maintain the quality and service you’ve come to expect.
We look forward to serving you for many more occasions in the future.
Not happy with delivery.
I paid for next day delivery and when ordering the delivery date was indicated as 1 Feb 2025 however a check of the tracking information subsequently indicated that the item was not being delivered until 3 Feb.
Not happy!
1 de fevereiro de 2025
Resposta da Tastebuds
We sincerely apologise for the delay in your delivery. We understand how frustrating this must be, especially after selecting next-day delivery. Unfortunately, once dispatched, delivery times can be impacted by the courier’s schedule.
We truly appreciate your patience, and if there’s anything we can do to assist further, please let us know.
Did not receive an order confirmation…
Did not receive an order confirmation or tracking number, followed up with a call to request but it is still not come through so I have no actual confirmation that the order has been delivered despite being charged and then receiving a follow up email requesting feedback on the service
30 de janeiro de 2025
Resposta da Tastebuds
Thank you for reaching out. I’m sorry to hear that you haven’t received your order confirmation or tracking details.
I’ll look into this for you and provide an update as soon as possible. In the meantime, could you kindly share your order number or the email address used to place the order? This will help us locate the details quickly.
We appreciate your patience and will get back to you shortly.
Resposta da Tastebuds
Thank you for your feedback! We appreciate your suggestion and will take it into consideration. 😊
Easy to order and personalise colours…
Easy to order and personalise colours very quick lovely
29 de janeiro de 2025
Resposta da Tastebuds
Thank you for your kind words! We're glad you found the process easy and enjoyable. 😊
Great but wrong date.
Chocolate bouquet was fantastic but delivered on the incorrect date selected. Was meant to be the 3rd Feb but was delivered on the 30th Jan.
28 de janeiro de 2025
Resposta da Tastebuds
We sincerely apologise for the early delivery. We understand the importance of delivering on the selected date and will review this with our team to improve our service. Thank you for your feedback.
your website is easy to navigate and…
your website is easy to navigate and check out was easy
Thank you
28 de janeiro de 2025
Resposta da Tastebuds
Thank you so much for your kind feedback! We're delighted to hear that you found our website easy to navigate and the checkout process smooth. We appreciate your support and look forward to serving you again!
Delivery miss the deadline
Delivery miss the deadline. It supposed to be delivered on 22 Jan and still haven’t received the delivery. I’m truly disappointed with the service.
22 de janeiro de 2025
Resposta da Tastebuds
We sincerely apologise for the delay in delivering your order, which was scheduled for the 22nd of January. We understand how disappointing this must be, and we regret any inconvenience caused. Please rest assured that we are investigating the issue with the courier and will update you on the status of your delivery as soon as possible. Thank you for your patience.
The order took 24 hrs to arrive
The order took 24 hrs to arrive. It was then left at a closed reception after hours at a hospital. I was not happy with the standard email response I received when I followed up with Tastebuds the next morning. Will not use again.
15 de janeiro de 2025
Resposta da Tastebuds
Thank you for your feedback, and we sincerely apologise for the delay in delivery and the inconvenience caused. We understand your frustration and strive to improve our processes. Your experience is important to us, and we will certainly take your comments into consideration as we work to provide better service moving forward.
The excitement from the receiver.
The excitement from the receiver.
My group wanted to send flowers to a friend in hospital. I showed them some pictures of your merchandise. The recipient was in tears when she received her Tastebuds gift🥰
15 de janeiro de 2025
Resposta da Tastebuds
Thank you for sharing this heartfelt experience! We're so glad to hear that our gift brought joy and comfort. Wishing your friend a speedy recovery! 💕😊
Delivered on the incorrect date
13 de janeiro de 2025
Resposta da Tastebuds
We sincerely apologise for the incorrect delivery date. Please let us know if we can assist further.
Delivered quickly!
17 de dezembro de 2024
Resposta da Tastebuds
Thank you for your kind feedback! We're delighted to hear your order was delivered promptly. We look forward to serving you again in the future! 😊
You use my mother's name all the time …
You use my mother's name all the time Sheila Ballard ,.I. am your customer Christina Ballard I sent a gift to my mum last year, and you keep saying she is your customer , it's not her it's me Christina Ballard please right this it is very disconcerning
21 de janeiro de 2025
Resposta da Tastebuds
Hi Christina,
Thank you for reaching out and for bringing this to our attention.
We sincerely apologise for the confusion caused. While we are unable to update account details on your behalf due to our system settings, you can log in to your account on our website and edit the details directly. This will ensure your name is correctly reflected moving forward.
If you need any assistance with this process, please do not hesitate to let us know. We truly appreciate your patience and understanding, and we’re committed to ensuring a smoother experience for you in the future.
All went wrong....billing…
Everything went wrong....billing ...specified birthday wrong by 10 years...credit card details and wrong hamper
17 de janeiro de 2025
Resposta da Tastebuds
Thank you for reaching out to us.
We’re sorry to hear about the issues you’ve experienced with your order. To assist you further, could you please get back to us promptly with the details so we can resolve this for you as quickly as possible?
Thank you for your understanding, and we look forward to hearing from you.
Resposta da Tastebuds
Thank you for sharing your feedback. We sincerely apologise for any inconvenience caused by the chocolates melting during transit.
We take great care in packaging our hampers to ensure they arrive in the best possible condition. However, extreme weather conditions or transit durations can occasionally affect certain products.
Please feel free to reach out to us directly at [contact information] so we can look into this further and assist you.
The order was fulfilled within the same…
The order was fulfilled within the same day so was reliable. Though I was home did not hear the door knock, the parcel was left at the front door and an email with photo was sent. since it was a hot day and it was chocolates, it was luck that I saw the email quickly.
19 de janeiro de 2025
Resposta da Tastebuds
Thank you for sharing your experience with us. We're glad to hear that the order was fulfilled promptly. We also appreciate your feedback regarding the delivery process. We understand that on hot days, deliveries containing chocolates can be a concern, and we’ll make sure to take this into account for future deliveries.
We value your input and will continue to strive to improve our service.
Excellent way to send gift to family etc.
Easy site to build a box and prompt delivery. Recipients were impressed. Would like a few more chocolate options for build a box. More flavours other than nuts,etc. Maybe mint, honeycomb?
15 de janeiro de 2025
Resposta da Tastebuds
Thank you for your thoughtful feedback! We're glad you found the site easy to use and that the recipients enjoyed their hampers. Your suggestion for additional chocolate options, such as mint and honeycomb, is greatly appreciated—we’ll pass this on to our team for consideration as we continue to enhance our offerings. 😊
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