I ordered a package for my son,and paid for a speedy delivery. It was meant to be delivered 28 May 2026. It was not delivered and he is STILL woating for the package. What makes this worse is that h... Ver mais
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Leia as opiniões dos outros
Gorgeous chocolate bouquet as always; recipient very happy with this gift! Ordering process was straightforward and delivery went without a hitch. Thank you
A empresa respondeu
Easy to order from the Tastebuds website even though we are in the UK. Hamper was delivered in good time. Very happy with this part of the experience. Unfortunately the gift card was not included so... Ver mais
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Ordered both the self care pamper hamper and the zilzie hamper. Both arrived on time and luxuriously packaged in 2 lovely boxes. Presentation was awsome. Goods were excellent. My daughter loved it. Co... Ver mais
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Informações sobre a empresa
Sobre Tastebuds
Escrito pela empresa
Delivering Chocolate Smiles Australia Wide
Share some smiles with your loved ones by discovering our incredible range of a Chocolate Bouquets and edible Gift Hampers, crafted with a range of quality handpicked items.
Whether a loved one has a Birthday coming, celebrating an Anniversary, Housewarming, New Baby, or any Occasion, our wide range of edible gift hampers are designed to delight and surprise! Choose from our wide range of fine wines, gourmet foods, indulgent chocolates, beer and cider, whisky, our vegan, gluten free and organic items and many other exciting products, with free next day delivery Australia-wide.
At Tastebuds Australia we specialise in the art of gifting, which is why being innovative is at the heart of everything we do. From personalised gifts to creating your own custom hamper, we let you hand-pick your favourite items to add that an extra personal touch.
Make sure you ride the polar express to our Christmas Gifts section dedicated to helping you spread joy amongst your loved ones in new fun and exciting ways. Or if you’re looking to thank your employees and clients to show them their cherished, stop by our Corporate Gifting section!
Shop through our range of Christmas Gifts, Chocolate Bouquets, Gifts for Him, Gifts for Her, Gift Hampers and Corporate Gift boxes.
Take a look through our online store and discover new ways of gifting!
Informações de contacto
28 Volt Circuit, 3175, Dandenong South, Austrália
- 1300 733 968
- customerservice@tastebuds.com.au
- tastebuds.com.au
3,5
Aceitável
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Impeccable customer service
I was unsure about a product I was interested in purchasing, the online support person was very knowledgeable about all products on offer and addressed my query perfectly 👌
15 de janeiro de 2025
Resposta da Tastebuds
Thank you for your kind feedback! We're thrilled to hear our online support team was able to assist you so effectively. Your satisfaction means a lot to us, and we’re always here to help with any queries you may have. 😊
Delivered 2 days after they were ordered
I ordered on 14/1/25 for express delivery 15/1/25, wasn't delivered till 16/1/25! The birthday was 15/1/25.
You can't tell those chocolates were refrigerated for the two it took to get there? Very disappointed.
14 de janeiro de 2025
Resposta da Tastebuds
Hi Kim,
We sincerely apologise for the delay and the inconvenience caused. We understand how important the timing was for the birthday, and we regret that the delivery was not as expected. Thank you for your feedback; we'll ensure to address these issues moving forward.
Kind regards,
The Tastebuds Team
It took 4 days to be delivered
It took 4 days to be delivered would be the only thing I wasn't happy about
14 de janeiro de 2025
Resposta da Tastebuds
Thank you for sharing your feedback. We sincerely apologise for the delay in delivery. We strive to ensure timely service and will look into this to prevent any future delays.
Really easy and quick ordering and…
Really easy and quick ordering and delivery. Exactly what I wanted as the person I was gifting doesn't like milk chocolate so having all dark chocolate was perfect.
13 de janeiro de 2025
Resposta da Tastebuds
Thank you so much for your lovely feedback! We're thrilled to hear that the order was exactly what you were looking for and that it worked perfectly for your recipient. We appreciate your support and hope to assist you again in the future.
Delivery was on time
Delivery was on time, chocolate arrived a little melted but easy fix to put in fridge. Mrs was happy
12 de janeiro de 2025
Resposta da Tastebuds
Thank you for your feedback! We're glad the delivery was on time and that your Mrs. was happy with the gift. We apologise for the chocolates arriving a little melted, but we're pleased to hear that it was easily resolved. We appreciate your understanding and look forward to assisting you again.
Big request delivered on time
I ordered the hamper on Sunday and it was delivered to Dallyellop in WA in just two days! I paid express delivery for a few extra dollars! When I first was notified by the courier they said it would take 8 days which upset me but it turned out very well! The hamper was well presented! Thanks
12 de janeiro de 2025
Resposta da Tastebuds
Thank you for your feedback, and we sincerely apologise for the delay in delivery despite the express service being chosen. We understand your frustration and will investigate the matter further. Your experience is important to us, and we'll work on ensuring improvements for future deliveries.
Very quick delivery time and good price…
Very quick delivery time and good price for items. Excellent 😊
7 de janeiro de 2025
Resposta da Tastebuds
Thank you for your lovely feedback! 😊
We’re thrilled to hear you were happy with the quick delivery and found the items to be well-priced. Your satisfaction means the world to us!
Undelivered Hamper
My order was put through for a christmas eve as a same day delivery. It has been 2 weeks with no updates - saying that the order is needed to be updated by the courier. It is 2 weeks overdue. No comment to refund my delivery fee or the fee of the hamper! It was over $150! Do not use them! Trying to get in touch with customer service is a nightmare - noone answers your call and I have requested a refunded and the order cancelled.
24 de dezembro de 2024
Opinião espontânea
Resposta da Tastebuds
Hi Alyse,
We sincerely apologise for the frustration and inconvenience you’ve experienced. We completely understand your disappointment, especially given the delay and lack of updates. We are currently investigating the issue with the courier, and I will ensure your request is promptly addressed. Please allow us some time to resolve this matter. Thank you for your patience, and we truly appreciate your feedback.
Kind regards,
The Tastebuds Team
Disappointed
Firstly, my original order wasn't available. I really didn't like the replacement, but I accepted it as I wanted my sister to receive something for her birthday.
Secondly, I know you said you tried to contact me regarding replacement, but when I tried to contact by phone, three times, I was put on hold. I was then told the person was unavailable. I have used your company quite often and have always been pleased with the customer service. However, the last three times have been less than satisfactory. In the future I will seek alternatives for gifts.
2 de janeiro de 2025
Resposta da Tastebuds
Hi Janet,
We sincerely apologise for the experience you've had with your recent order. We understand how frustrating it must have been, and we're truly sorry that your expectations were not met.
Thank you for being a loyal customer, and we regret that your recent interactions did not meet the high standards we aim to provide. We truly value your feedback and will be looking into these matters to ensure a better experience in the future.
If there’s anything else we can assist you with, please do not hesitate to reach out.
Kind regards,
The Tastebuds Team
Beautifully presented hamper of goodies…
Beautifully presented hamper of goodies delivered to my son and his family for Christmas. Great communication from Tastebuds, I will definitely be sending more of their hampers to my friends and family for future special occasions.
I would highly recommend this company.
21 de dezembro de 2024
Resposta da Tastebuds
Hi Kerrie,
Thank you so much for your kind words and thoughtful review. We are absolutely delighted to hear that your son and his family enjoyed the hamper, and that the communication and service met your expectations.
We truly appreciate your recommendation and look forward to helping you celebrate many more special occasions in the future. If there's anything else we can assist with, please don't hesitate to reach out.
Kind regards,
The Tastebuds Team
Great customer service. Great product
My order was partially delivered. Customer service got onto it quickly and ensured my gift was delivered in full
19 de dezembro de 2024
Resposta da Tastebuds
Thank you for your feedback! We're glad to hear that our customer service team was able to resolve the issue quickly and ensure your gift was delivered in full. We truly appreciate your patience and understanding.
If you need anything else, feel free to reach out.
Resposta da Tastebuds
Hi John,
We're so glad to hear your aunt appreciated the gift! Thank you for sharing this with us. If you ever need assistance again, please don't hesitate to reach out.
Kind regards,
The Tastebuds Team
Did not deliver on the date requested
Did not deliver on the date requested. They did not bother to contact me about the late delivery. I did not know it had been delivered until I asked the person and was told they had not received a delivery. I then contacted tastebuds to ask why it had not been delivered and was told it had been picked up 7 days prior and it was scheduled for delivery 7 days late. After asking where it had been sitting for 7 days as it had chocolate in it, I was advised that they would look into it and I would receive an email with an update. Email was never sent.
16 de dezembro de 2024
Resposta da Tastebuds
Hi Debbie,
I sincerely apologise for the experience you've had and the delay in delivery. This is certainly not the level of service we aim to provide. I understand your frustration, especially with the lack of communication regarding the status of your order.
We will investigate the matter further and ensure that this doesn’t happen again in the future. I kindly ask for your patience as we look into the details and provide an update as soon as possible. If you have any additional concerns in the meantime, please don’t hesitate to contact us.
Kind regards,
The Tastebuds Team
Found quite easy to order
14 de dezembro de 2024
Resposta da Tastebuds
Hi Janice,
We're happy to hear that you found the ordering process easy! If you need any further assistance, feel free to reach out.
Kind regards,
The Tastebuds Team
They were very happy with their present
12 de dezembro de 2024
Resposta da Tastebuds
Hi Margaret,
We're so glad to hear they were happy with their present! Thank you for choosing us, and we hope to assist you again in the future.
Kind regards,
The Tastebuds Team
Wonderful Gift
Quality Product at a Great Price with Speedy Delivery - Just Excellent Service! Thank you
18 de dezembro de 2024
Resposta da Tastebuds
Hi Karen,
Thank you so much for your kind words! We're delighted to hear that you were pleased with the quality, price, and speedy delivery. It's always our aim to provide excellent service, and we truly appreciate your feedback. We look forward to serving you again soon!
Kind regards,
The Tastebuds Team
Queen of Christmas Hearts…
I ordered the Queen of Christmas Hearts Bouquet to give as a christmas gift. The presentation was beautiful, can't comment on the taste unfortunately 🙂.
20 de dezembro de 2024
Resposta da Tastebuds
Hi Christine,
Thank you for your feedback! We're thrilled to hear that the presentation of the Queen of Christmas Hearts Bouquet was appreciated. We hope the recipient enjoys it, and we're sorry you couldn't comment on the taste this time. Should you need anything else, feel free to reach out!
Kind regards,
The Tastebuds Team
My item was not delivered as scheduled…
My item was not delivered as scheduled to my friend on her birthday. It was only delivered a day after. Upon my 2nd enquiry only I got response from the shop that their delivery partner has no delivery date updates for them. Utter disappointment.
14 de dezembro de 2024
Resposta da Tastebuds
Hi Wai,
We're truly sorry to hear about the delay in delivering your item, especially as it was for a special occasion. We understand how important these moments are and sincerely apologise for any disappointment caused. We are actively looking into the situation with our delivery partner to ensure this doesn’t happen again. Thank you for your patience, and we will keep you updated on any further developments.
Kind regards,
The Tastebuds Team
Did not deliver together same day or on…
Did not deliver together same day or on date requested
13 de dezembro de 2024
Resposta da Tastebuds
Hi Wendy,
We're sorry to hear your order wasn’t delivered as requested. Please accept our sincere apologies for the inconvenience caused. If you could provide more details about your order, we will investigate and ensure that we resolve this issue for you promptly.
Kind regards,
The Tastebuds Team
Disgusting service
12 de dezembro de 2024
Resposta da Tastebuds
Hi Sarah,
We're sorry to hear you're dissatisfied with our service. Please let us know the details of your experience so we can address the issue and improve moving forward. Your feedback is important to us.
Kind regards,
The Tastebuds Team
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