I first want to recognize the outstanding customer service from Thomas Bird London. I had been waiting for a pair that was out of stock, and as soon as it became available, they contacted me rig... Ver mais
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Its hard to order a brand unknown online, the shoes looked very classy, high end , when they came in they were beautifully made ! Fit was great I used same size as my birkenstocks, love these and pe... Ver mais
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While the time difference made for less than speedy (by American standards) response time, once they began responding they tried to do everything they could to resolve my issue and did resolve that is... Ver mais
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Just received my fifth pair of Eastwood chelsea boots. Style, fit and quality are exemplary. Customer service is outstanding. Will continue to purchase. Cheers to Thomas Bird London!
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Informações sobre a empresa
Escrito pela empresa
Looking for shoes that are a little different? More style, better colours, beautiful quality, and amazing value? All Italian made? Welcome to Thomas Bird. Browse our collections of wholecuts, oxfords, brogues, monk straps, loafers and chelsea boots.
Informações de contacto
Carousel Way, Riverside, NN3 9HG, Northampton, Reino Unido
- +442078460172
- help@tblon.com
- tblon.com
4,5
Excelente
113 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Thomas Bird London
Dear Charlie,
Thank you for your lovely words. We do believe the Custom Patina Bensons are so nice and being hand dyed they are so individual. We hope you enjoy wearing them.
Kind Regards
Ann
Great Quality Shoes & Customer Service
Shoes were as described and great customer service regarding a size return.
4 de março de 2026
Resposta da Thomas Bird London
Dear Aaron,
Thank you for your review. We’re thrilled you’re pleased with the quality of our products and the service. We appreciate your support and look forward to serving you again soon.
Kind regards,
Team Thomas Bird London
Very pleased with products and service.
27 de fevereiro de 2026
Resposta da Thomas Bird London
Dear Alan,
Thank you very much for taking the time to review Thomas Bird. We always appreciate hearing from our loyal customers and we really love to hear how happy you are with our products and service. We hope to welcome you back soon.
Kind Regards
Samantha
I bought a blue pair of Chelsea boots…
I bought a blue pair of Chelsea boots with a blue belt. I also bought a black pair of Chelsea's and accidentally bought another blue belt. And I was contacted and asked was I sure I wanted a blue belt instead of a black belt that helped me tremendously forgetting a black belt with black boots.
24 de fevereiro de 2026
Resposta da Thomas Bird London
Hi Larry,
Thank you so much for your review of Thomas Bird. We are really pleased to hear how happy you were with our customer service. We always try to ensure everything is checked carefully prior to despatching orders as we know mistakes can happen. We hope you are enjoying wearing your boots and belts.
Kind Regards
Ann
Nice shoes !
23 de fevereiro de 2026
Resposta da Thomas Bird London
Dear Richard,
Thank you very much for your short but to the point review, we do sell nice shoes! We hope you enjoy wearing them.
Kind Regards
Ann
Absolute flawless quality
Absolute flawless quality! if these are the last pair of shoes ever I own, I will be happy!
23 de fevereiro de 2026
Resposta da Thomas Bird London
Dear Nick,
Thank you so much for your lovely review of our Montana Wingtip Boots. We are so pleased to hear how much you like them and hope you continue to enjoy wearing them.
Kind regards
Ann
A wonderful experience
Creating an online Retail experience that feels like the best of more traditional shopping in store is very difficult to achieve in the more luxury end but TB have managed to achieve exactly that. From the website browsing, through ordering to delivery & then the product itself was first class.
23 de fevereiro de 2026
Resposta da Thomas Bird London
Dear Andy,
Thank you so much for your very kind review. We always appreciate feedback and we are so happy to hear that you found the whole shopping experience with Thomas Bird to be smooth and enjoyable. We hope you enjoying wearing your Eastwood Chelsea Boots.
Kind Regards
Ann
The quality product
The quality product. The communication with the store staff as it related to the delivery of the product. I give the staff & product a 5 gold star rating. Birmingham Alabama
5 de fevereiro de 2026
Resposta da Thomas Bird London
Dear Orville,
Thank you so much for your kind review. We are so pleased to hear how happy you are with our products as well as our service and we look forward to welcoming you back again soon.
Kind Regards
Ann
Lovely boots
Lovely boots! Very well made. Love the vintage look of the wing tip.
Shipping times were prompt. And communication from the staff about exchanging for a different size was easy.
2 de fevereiro de 2026
Resposta da Thomas Bird London
Hi Lauren,
Thank you for your wonderful feedback. We’re thrilled to hear that you love your boots and the vintage look.
Thank you for the feedback on our customer service, our aim to help our customers.
We look forward to welcoming you back soon.
Warm regards,
Team Thomas Bird London
Everything is first class.
I have bought four pairs of footwear from Thomas Bird (3 x shoes, 1 x boots). The quality is always first class, as is the shopping experience including communications and delivery. They are now always my first option for new shoes or boots. Thanks Thomas Bird!
29 de janeiro de 2026
Resposta da Thomas Bird London
Dear Lee,
Thank you so much for such a lovely review of Thomas Bird. We always appreciate all the feedback we receive from our customers and really enjoy hearing how our shoes and boots fit and look. We hope to welcome you back to Thomas Bird again soon.
Kind Regards
Ann
The service is second to none
The service is second to none. Ann communicates in a very professional manner. I love dealing with this company.
5 de fevereiro de 2026
Resposta da Thomas Bird London
Dear Chuck,
Thank you so much for your kind comments and review of Thomas Bird. We always appreciate feedback and you have been a very patient customer waiting for new stock to arrive. We hope your son is loving his Henley Loafers.
Kind Regards
Ann
Bond, James Bond
Serious craftsmanship and timeless style. Sean Connery in Goldfinger stuff.
2 de fevereiro de 2026
Resposta da Thomas Bird London
Hi Jeffrey,
Thank you for your wonderful feedback. We’re thrilled to hear that everything was to the liking and the craftsmanship and styling impressed you. We look forward to welcoming you back soon.
Warm regards,
Team Thomas Bird London
Thomas Bird das ist beste Qualität
Thomas Bird das ist beste Qualität. Gute Form, und schick aus nur eine Nachrichten für alle Kunden. Wie ist deine große immer Versuch mal eine normal kleine Bestellung machen zum Beispiel Nummer 40 ist deine Größe dann muss neun 39 bestellen.
5 de janeiro de 2026
Resposta da Thomas Bird London
Dear Shwan,
Thank you for your kind review of Thomas Bird. It is always hard ordering online to get your size right but we are always here to help whenever you require sizing advice. We can fit slightly larger than some brands so its always best to check with us. We hope you enjoy wearing your new shoes.
Kind Regards
Ann
Great choice of beautiful boots
Great choice of beautiful boots, easy to use site and fast delivery
5 de janeiro de 2026
Resposta da Thomas Bird London
Dear Stuart,
Thank you very much for reviewing Thomas Bird. We are really pleased to hear how happy you are with our selection of boots and that you found the whole process of ordering smooth and easy to navigate. We look forward to welcoming you back soon.
Kind Regards
Ann
Reliable under pressure
Christmas/New Year/winter sale - a lot of pressure for a small footwear company. But ordering was frictionless, and delivery well within timeframe. The footwear itself: impeccable.
9 de janeiro de 2026
Resposta da Thomas Bird London
Dear Matthew,
Thank you so much for your kind words as a loyal customer its always nice to receive such nice compliments and feedback. As a small company its hard to manage peoples expectations over the holiday period with regards to orders being shipped and the business being closed as well as couriers being so busy. Thank you for your continued support.
Kind Regards
Ann
Always excellent quality stylish shoes…
Always excellent quality stylish shoes and great service from Thomas Bird. Very highly recommended.
5 de janeiro de 2026
Resposta da Thomas Bird London
Dear Jai,
Thank you very much for taking the time to review Thomas Bird. We always appreciate hearing from our loyal customers and we really love to hear how happy you are with our products and service. We hope to welcome you back soon.
Kind Regards
Ann
Splendid products
Their products are splendid. I love everything I have bought so far.
7 de janeiro de 2026
Resposta da Thomas Bird London
Dear George,
Thank you so much for your review of Thomas Bird we are really pleased to hear how happy you are with all of your purchases. We appreciate your loyalty and hope to see you back shopping with us again soon.
Kind Regards
Ann
Beautiful belt
Beautiful belt, bag including belt, as I expected. Exactly as described. H.R. will buy again. Quick delivery.
27 de outubro de 2025
Resposta da Thomas Bird London
Dear Dawn,
Thank you so much for reviewing our Thomas Bird Leather Belt in Blue. We are so pleased to hear how happy you are with it and how it was presented as well as the quick service. We look forward to welcoming you back.
Kind Regards
Ann
World Class Service and Products
The experience was excellent from beginning to end. It was easy finding what I wanted on the user friendly website and the delivery time was fast. When the boots arrived, they were absolutely beautiful. Thank you!
2 de dezembro de 2025
Resposta da Thomas Bird London
Dear David,
Thank you very much for reviewing Thomas Bird. We are so pleased to hear how happy you are with not only our service but also your order. The Milan boots are lovely especially in Oxblood so we really hope you are enjoying wearing them and look forward to welcoming you back in the future.
Kind Regards Ann.
Not everyone's shoe
Delivery, customer service and visual quality of the shoes were excellent.
However, the shoes were exceptionally uncomfortable. Maybe the problem is in my feet.
1 de dezembro de 2025
Resposta da Thomas Bird London
Dear Iana,
Thank you for your review of the Ladies Siena Wingtip shoe. We are pleased to hear how happy you were with the service and the look of the shoe but very sorry to hear you found them uncomfortable. We have sold many of the Siena with some customers buying more than 1 pair so we are concerned to hear you found them uncomfortable. We agree with you that everyone's feet are different and what suits 1 person won't suit the next but please do email us directly at help@tblon.com if you would like to share more feedback as we always appreciate it.
Kind Regards Ann.
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