Got assisted with one of the staff named Miss Rebecca for flight booking, check-in and even seat selection. She helped me a lot during my booking and other procedures. Hope to book my flights again wi... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Got assisted with one of the staff named Miss Rebecca for flight booking, check-in and even seat selection. She helped me a lot during my booking and other procedures. Hope to book my flights again wi... Ver mais
A empresa respondeu
I would appreciate Rebbeca with the kind of information and service he has provided me with . I really had a bad experience with one of their booking agents , who was really rude and I felt lacked emp... Ver mais
A empresa respondeu
Even though I initially booked the tickets for much lower price there was some mixup with the price shown in the website. Neo helped me out to book tickets afterwards. And Emily followed up afterward... Ver mais
Ms Zoya and all team at their work very polite and professional and very helpful to costumer. Mr Neo was so helpful and try as his best to find the tickets that could suit me and my wife.
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 25% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good customer services. I have to be honest that the ticket booking is more expensive than what I expected because I had to pay more to upgrade to get the seats. So, I am not happy on this point.

Resposta da Thebestticketfares
Agent Emily very helpful only problem was late check-in didn’t allow me to get seats that I wanted.

Resposta da Thebestticketfares
Paid reviews don't trust on them they all are scammers
I would appreciate Rebbeca with the kind of information and service he has provided me with . I really had a bad experience with one of their booking agents , who was really rude and I felt lacked empathy. And I decided to proceed with cancellation. Then Rebecca called me made the situation ease for all of us . I believe the management need to set Rebecca as a good example how she lets the reviews for their agency turn from negative to positive . She did her job brilliantly and went way further . I appreciate her willingness to make an effort . All the best Rebecca few people like her carry the reputation of the company on their shoulders . My refund was processed and I am hoping to receive my money soon

Resposta da Thebestticketfares

Resposta da Thebestticketfares
Excellent customer service privided. Happy with the service 😊.

Resposta da Thebestticketfares
Good experience with Neo thank you

Resposta da Thebestticketfares
The sevice is really good and quick and one of the staff Zoya helped me with check in. Would recommend them.

Resposta da Thebestticketfares
Thank you Elina for a helping me checking in. Keep it up Elina and have a wonderful week xx.

Resposta da Thebestticketfares
Sana was very helpful and made our check-in process smooth and easy. She was patient, polite, and professional throughout. Thank you for the excellent service!

Resposta da Thebestticketfares
The company has price discrepancies, i.e. what it says on the website is different, but in reality the price is much higher, in my case it was 65% higher than the base price.
The crew helps with check-in but then quickly asks for my opinion on my satisfaction, which is a bit strange.
I paid in full for four flight tickets after being told I would receive my e-tickets within 6–12 hours. When that deadline passed, I was told to wait 24 hours. After that, I was informed that there were no longer any seats available on the flight I had already paid for, and they would look for alternatives.
More than three days later, I still had not received a valid airline PNR or e-ticket. Despite repeated promises and multiple follow-ups, I was left without a confirmed booking.
Because of the continued delays and lack of a confirmed reservation, I had no choice but to escalate the matter with my bank.
Based on my experience, I cannot recommend this company. If you choose to book with them, I strongly advise ensuring you receive a confirmed airline booking and e-ticket as soon as possible.
Update: It has now been 17 days since I paid £2,400 for 4 tickets to Japan. I still have not received the tickets. The company also promised a full refund within 24–48 hours over a week ago, but no refund has been received. I am still waiting for a resolution and have had to pursue the matter through my credit card provider.
Update :
I have now(21st July)received the full refund, and I appreciate that the money has been returned. However, the overall experience was extremely stressful and time-consuming, and I do not believe customers should have to go through this process after paying for flight tickets.
This review reflects my personal experience from the initial booking through to the eventual refund.
Ayesha is very helpful and very kind really happy for customer service thanks

Resposta da Thebestticketfares

Resposta da Thebestticketfares
Very helpful with the information provided I’m happy with everything

Resposta da Thebestticketfares
I booked four airline tickets with them on 16/6 They quoted a promotional offer and the total seemed reasonable. so I bought the tickets and I was told with in 24 hours you would receive the tickets! The next day they told me the promotional offer had ended and asked me to pay an additional £3,000 for new tickets, which we refused pay and requested for a refund as they did not issue the ticket!
After pressing for a resolution, they provided a ticket reference number for the Airines! The airline confirmed that this reference was invalid!
We had been chasing for a solution and, despite multiple communications, I did not receive a valid ticket or a proper refund. I am now left with extra charges and no confirmed itinerary.
Based on this experience, I would not recommend them and advise others to verify all price changes and ticket references directly with the airline before paying. I have contacted my card issuer/consumer protection authorities for help!
I'm very disappointed with services. I booked a flight and they didn't send me e ticket and provide confirmation s. After calling to many times still they ignoring this matter.

Resposta da Thebestticketfares
Emily was of great assistance, she assisted us well and was extremely patient throughout the whole process.

Resposta da Thebestticketfares
Please avoid it at any cost
Total fraud company
Not even registered
Not atol registered
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.