Thebestticketfares Opiniões 

135
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Got assisted with one of the staff named Miss Rebecca for flight booking, check-in and even seat selection. She helped me a lot during my booking and other procedures. Hope to book my flights again wi... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I would appreciate Rebbeca with the kind of information and service he has provided me with . I really had a bad experience with one of their booking agents , who was really rude and I felt lacked emp... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Even though I initially booked the tickets for much lower price there was some mixup with the price shown in the website. Neo helped me out to book tickets afterwards. And Emily followed up afterward... Ver mais

Classificada 5 em 5 estrelas

Ms Zoya and all team at their work very polite and professional and very helpful to costumer. Mr Neo was so helpful and try as his best to find the tickets that could suit me and my wife.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

135 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 25% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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4,2

Todas as opiniões

(135)

135 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Good customer services but poor booking process

Good customer services. I have to be honest that the ticket booking is more expensive than what I expected because I had to pay more to upgrade to get the seats. So, I am not happy on this point.

12 de julho de 2026
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Resposta da Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Classificada 5 em 5 estrelas

Agent Emily very helpful only problem…

Agent Emily very helpful only problem was late check-in didn’t allow me to get seats that I wanted.

11 de julho de 2026
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Resposta da Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Classificada 4 em 5 estrelas

I would appreciate Rebbeca with the…

I would appreciate Rebbeca with the kind of information and service he has provided me with . I really had a bad experience with one of their booking agents , who was really rude and I felt lacked empathy. And I decided to proceed with cancellation. Then Rebecca called me made the situation ease for all of us . I believe the management need to set Rebecca as a good example how she lets the reviews for their agency turn from negative to positive . She did her job brilliantly and went way further . I appreciate her willingness to make an effort . All the best Rebecca few people like her carry the reputation of the company on their shoulders . My refund was processed and I am hoping to receive my money soon

8 de julho de 2026
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Resposta da Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Classificada 5 em 5 estrelas

Very good service from Emily

Very good service from Emily

9 de julho de 2026
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Resposta da Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Classificada 5 em 5 estrelas

Best service

Best service

8 de julho de 2026
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Resposta da Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Classificada 5 em 5 estrelas

Excellent customer service privided

Excellent customer service privided. Happy with the service 😊.

8 de julho de 2026
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Resposta da Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Classificada 5 em 5 estrelas

Good experience with Neo thank you

Good experience with Neo thank you

7 de julho de 2026
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Resposta da Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Classificada 5 em 5 estrelas

The sevice is really good and quick and…

The sevice is really good and quick and one of the staff Zoya helped me with check in. Would recommend them.

7 de julho de 2026
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Resposta da Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Classificada 5 em 5 estrelas

Thank you Elina for a helping me …

Thank you Elina for a helping me checking in. Keep it up Elina and have a wonderful week xx.

4 de julho de 2026
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Resposta da Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Classificada 5 em 5 estrelas

Sana was very helpful and made our…

Sana was very helpful and made our check-in process smooth and easy. She was patient, polite, and professional throughout. Thank you for the excellent service!

4 de julho de 2026
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Resposta da Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Classificada 2 em 5 estrelas

The company has price discrepancies

The company has price discrepancies, i.e. what it says on the website is different, but in reality the price is much higher, in my case it was 65% higher than the base price.
The crew helps with check-in but then quickly asks for my opinion on my satisfaction, which is a bit strange.

3 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I eventually received my refund, but the experience was unacceptable

I paid in full for four flight tickets after being told I would receive my e-tickets within 6–12 hours. When that deadline passed, I was told to wait 24 hours. After that, I was informed that there were no longer any seats available on the flight I had already paid for, and they would look for alternatives.

More than three days later, I still had not received a valid airline PNR or e-ticket. Despite repeated promises and multiple follow-ups, I was left without a confirmed booking.

Because of the continued delays and lack of a confirmed reservation, I had no choice but to escalate the matter with my bank.

Based on my experience, I cannot recommend this company. If you choose to book with them, I strongly advise ensuring you receive a confirmed airline booking and e-ticket as soon as possible.

Update: It has now been 17 days since I paid £2,400 for 4 tickets to Japan. I still have not received the tickets. The company also promised a full refund within 24–48 hours over a week ago, but no refund has been received. I am still waiting for a resolution and have had to pursue the matter through my credit card provider.

Update :

I have now(21st July)received the full refund, and I appreciate that the money has been returned. However, the overall experience was extremely stressful and time-consuming, and I do not believe customers should have to go through this process after paying for flight tickets.

This review reflects my personal experience from the initial booking through to the eventual refund.

29 de junho de 2026
Classificada 5 em 5 estrelas

Ayesha is very helpful and very kind…

Ayesha is very helpful and very kind really happy for customer service thanks

1 de julho de 2026
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Resposta da Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Classificada 5 em 5 estrelas

good servise has been provided by Emily,

30 de junho de 2026
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Resposta da Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Classificada 5 em 5 estrelas

Very helpful with the information…

Very helpful with the information provided I’m happy with everything

30 de junho de 2026
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Resposta da Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

Classificada 1 em 5 estrelas

Don’t book with them

I booked four airline tickets with them on 16/6 They quoted a promotional offer and the total seemed reasonable. so I bought the tickets and I was told with in 24 hours you would receive the tickets! The next day they told me the promotional offer had ended and asked me to pay an additional £3,000 for new tickets, which we refused pay and requested for a refund as they did not issue the ticket!
After pressing for a resolution, they provided a ticket reference number for the Airines! The airline confirmed that this reference was invalid!
We had been chasing for a solution and, despite multiple communications, I did not receive a valid ticket or a proper refund. I am now left with extra charges and no confirmed itinerary.
Based on this experience, I would not recommend them and advise others to verify all price changes and ticket references directly with the airline before paying. I have contacted my card issuer/consumer protection authorities for help!

16 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I'm very disappointed with services

I'm very disappointed with services. I booked a flight and they didn't send me e ticket and provide confirmation s. After calling to many times still they ignoring this matter.

24 de junho de 2026
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Resposta da Thebestticketfares

Dear Passenger,

Kindly accept our sincere apologies for any inconvenience you may have experienced.

However, we are currently unable to locate any booking record under your name. Therefore, please share your booking details along with your concern at reservations@thebestticketfares.co.uk so that we can assist you better.

Best Regards,
Customer Service Team

Classificada 5 em 5 estrelas

Emily was of great assistance

Emily was of great assistance, she assisted us well and was extremely patient throughout the whole process.

26 de junho de 2026
Opinião espontânea
logótipo da Thebestticketfares

Resposta da Thebestticketfares

Dear Passenger,

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.

Best Regards,
Customer Service Team

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