The Frye Company Opiniões 

We never received our package and have had difficulty trying to get either a new order shipped or store credit or our money back. The customer service is very unhelpful and consistently states that they will call us back and never does

Horrible experience. Bought two pairs of boots. Ordered one in stock size by accident. They said it is a final sale so they will not exchange for the correct size.

I wore the boots twice. something is wrong with the oil applied to the boots.I purchased them on Saturday 12/13/25 I did not get the boots wet.
I let Frye know i was happy to send the boots back to them. They told me there was nothing they could do as they were bought by a 3rd party company but it is in no way their fault they merely sell the boots they do not manufacture the boots.

Their size description is so in accurate then unlike the boots I’ve gotten in the past. This is cheap leather. Nothing like the old ones done. I bought many times before. Yet the price is astronomical now. Then they lie about sizes that are available. And then they want you to pay to send backthe product that they can’t accurately describe. I hope the $12 in shipping and shitty new leather was worth losing a lifetime customer

I am deeply disappointed in Frye. I purchased a purse and about four months after purchasing the anchor holding the strap came loose. I contacted Frye in accordance with the WRITTEN warranty policy (before the expiration of one year) that came with my purse. I requested repair or replacement and provided them with a copy of my receipt and a copy of the warranty and pictures of the broken anchor. I was told that Frye does not honor their WRITTEN warranty. I responded that because they will not honor what they put in writing I will never purchase another Frye product. I had purchased several Frye purses over the years and now that I know they will not warranty them I am done.

I tried to return a pair of western boots that don’t fit. I followed the return process on the website and they can’t find the order. I searched the Internet to find a phone number as their website does not list a number. I called the number ((800-926-3793) five times to try to generate a return. Each representative generously wanted to give me a $100 shopping card directly to my checking account if I would give them my routing number. I told them I only wanted to return my boots and get my refund. They said they would generate a refund and then hung up. This happened 5 times with 5 different representatives. They obviously have no customer service. Please don’t waste your money and time with this company. I will turn the boots onto expensive planters.

I purchased a pair of FRYE Cognac Carson ballet flats directly from the FRYE website. When they arrived, they did not fit correctly, so I ordered a second pair in a half-size smaller to compare. When the second pair arrived, I immediately noticed that the two pairs did not match in quality, construction, or appearance, even though they were sold as the exact same product.
The first pair was stamped “Made in Mexico,” came in the typical Frye packaging, and reflected the craftsmanship I have always associated with the FRYE brand. The second pair, however, was stamped “Made in China,” came in a completely different style of box, and the leather and overall quality were noticeably inferior. The shape, stitching, and feel of the shoes were also slightly different. These inconsistencies strongly suggest that the second pair was not the same product or was potentially a lower-quality or knock-off version being sold as authentic on their own website.
I contacted FRYE customer service and provided detailed photos showing the clear differences between the two pairs. Despite this, FRYE refused to take responsibility or offer a reasonable solution. They apologized but stated they would not accept a return because I was past their return window, even though the issue was not simply a matter of fit—it was a matter of receiving an inconsistent or potentially counterfeit product. Their only suggestion was to use their FRYE Exchange Program or resell the shoes myself, which is unacceptable for a product purchased directly from the brand at full price.
I have been a loyal FRYE customer for years and have purchased multiple pairs of boots, purses, wallets, and bags. I trusted this company, and I never expected to receive two completely different versions of the same shoe or to be dismissed by customer service when I raised legitimate concerns. Their response included excuses but no actual resolution, leaving me stuck with shoes I cannot wear and do not trust.

If I could possibly give them a negative, I would, who sends somebody 2 left shoes, and then refuses to make it right? Why would you spend three hundred dollars to get two left shoes and then have them not honor the shoes worst experience of of customer service ever do not purchase these shoes

Purchased a set of boots about a month ago. I promptly sent them back. UPS scanned my return and they have been lost ever since. Frye refuses to refund or find any solution. Money has been tied up for weeks. No help from them

I made a purchase of a pair of shoes online and then immediately after the purchase they emailed and said it was a final sale. What?! I never in a million years would ever purchase shoes with a final sale! Never. These people are crooks. Do not buy from this company! They emailed and said they will not allow a refund or exchange and on top of it added a website to sell my shoes online on thefryeexhange.com Lol what a joke.

I recently purchased a pair of boots from Frye & Co., mistakenly thinking I was buying from the iconic Frye brand known for its craftsmanship. What a disappointment.
The boots I received were shockingly poor in quality, cheap materials, uncomfortable fit, and clearly stamped Made in China. They looked nothing like the premium leather boots Frye is famous for, and the quality didn’t even come close to justifying the price tag. It felt like I had paid top dollar for something that should be sitting in a bargain bin.
To make matters worse, Frye & Co. charged me over $12 just to return the boots. Most reputable companies offer free returns, especially when customers are misled by branding. It’s insulting to be nickel-and-dimed after such a disappointing purchase.
This company is clearly trying to cash in on the Frye name while cutting corners at every level. The experience left a bad taste in my mouth, and I will never purchase from Frye & Co. again. If you’re looking for authentic, well-made boots, avoid this company and shop directly from The Frye Company instead. Frye & Co. is nothing more than a knock-off operation hiding behind a trusted name.

This is a scam website mirroring the Frye brand. Fake Chinese products. Be shure to head for the official Frye website

I purchased a pair of Tyler boots in March. I wore them twice. Last week I went to put them on and noticed a large split in the seam in the middle of the boot. I contacted customer service. The emailed response was "Too bad. Here's a list of cobblers from Google. Good luck and thank you for shopping with us." I have been a loyal customer for 30 years. I still wear 90% of them. This is unacceptable. I will never ever ever purchase another item from this company. I used to brag on their quality. No more. The quality level is now subpar, to say the least. What a sad end to a formerly great business. I could understand it if I'd had them for a while, but that isn't the case. Do not shop from here. I don't even mind having older pairs resoled. I've done it multiple times. The boots were absolutely worth it. But they were old by that point. Not sitting in a closet for just 2 months. Go to Freebird, Red Wings, or even Bed Stu boots. Spend your money with a company that still backs their product.

They will scam you by saying their product is not able to be returned, and the shoes are no where near worth what they are selling them for.

Scam company, do not buy from them or you will get stuck with useless items that you can’t use and they will not take back or exchange.
What kind of reputable company does not stand behind their product? Well, I learned the hard way. I will never Buy from them and want to put it out in the universe so that I can save you other consumers the heartache of using this worthless conniving company.

After spending several hundred dollars on a pair of boots that I saved up for, the base of the boots started splitting about a month into owning them. I showed them this and I explained to them that I needed a replacement pair of boots, but these were my only winter boots that I had currently and needed them for work. They offered a refund once I sent them back, which would take several weeks. They then said I could just buy a new pair of boots and then return the others for a refund (keep in mind I spent weeks breaking these boots and my 30 day refund to return is almost up). This means I would buy a new pair and by the time I went to return them most likely they would not accept it because I passed the 30 days. SCAM! Then I asked if I could return them at the end of winter/mud season and get a new pair at that time (maybe 60 days from date of purchase). They offered to give me until March 3 as a favor to me, which is four days from now. They acted like giving me four days more to return them with a huge favor. They ended up giving me a 20% refund, which is nothing. I am now stuck with a couple hundred dollar pair of boots with the base of them detaching. Their company is a scam. Do not buy from them. Worst customer service ever.

I am a cancer survivor with a lot of medical debt and I saved up for these boots. They were a gift to myself that I’ve been wanting for over a decade. I finally bought them only to have this experience.

This should be ZERO stars. They charge you shipping for products that do not represent photos on their sight. Then they charge you to return the items that they falsely represented. DO NOT PURCHASE FROM THIS COMPANY.

I tried to cancel be the item shipped and the lied and said it had shipped when I had verified that shipping had not begun.

I purchased a pair of boots for my daughter for Christmas. The confirmation email was received, my money was taken and just before Christmas, I got an email saying the order was canceled for no reason. I was notified that the boots were back in stock, I placed another order. The boots came.— Wrong size. I sent the boots back. I re-ordered the size I wanted, the boots came, again wrong size. Furthermore, the boots that were sent were used and came in a beat up old box. I also I am, or should I say it was, a long time Frye Boot Customer. But no more. There are better alternatives out there. Who has the time to spend with this type of company no matter how good the boots are. The only thing I can say is that my experience with customer service was actually quite good.

I have worn Frye boots for over 20 years (a few pairs I have are that old).

The quality in recent years has gone waaaaay down and their customer service is even worse. I bought an almost $500 pair of boots that, within three months and less than ten wears, are falling apart. Originally, customer service said I could send them back for a refund even though it was beyond their 30 day return policy. As it turns out, the boots are ineligible for a return. I don’t want a replacement pair as the heel falling off seems like a design flaw. They won’t even take them back for a credit.

BEWARE! This company has become a scam!

I purchased a pair of boots from them on Black Friday. Selecting my size using their tool, it gave me a boot that does not fit.

When I went to exchange them they say the sale is final. Turns out buried in their fine print the company’s sale items are almost all non-returnable or exchangeable. Instead of working with me to get an exchange that would have cost them nothing, they recommend I sell this brand new unworn boots on their own exchange marketplace. I have never seen a less reputable company.

They have the worst customer service you will ever experience. They repeatedly hang up after regurgitating the return policy.

Maybe worst of all, their boots are now poor quality, uncomfortable and not worth a quarter of what they charge.

Steer clear at all cost. If you want an accurate view of their boots go to YouTube and search: “(161 yrs) Frye should be embarrassed”