The Frye Company Opiniões 

Absolutely the worst company I have ever purchased anything from. Product quality is worse than I could ever thought of. I have sent 5 inquiries in against their defective goods policy only to be met with silence. The private equity firm that bought this company is a turn and burn and doesn’t give one crap about anything. This company is everything that is wrong and there products are absolute crap!!

I strongly suggest the consumers who read this review to exercise caution when they make orders from The Frye Company. The impression I got is that this business has the model of a second-rate used car dealership. Fake promotions, no interest in customer satisfaction, and most importantly no interest in returning customers is the imprint that I got from them. The products are overpriced so, it appears, if you make one purchase this is sufficient for them regardless if you are happy with the product or not. In my case, they did not apply a sale promotional that I was eligible for, but reading other reviews it seems that they are also notorious for their return practice; that is, if you return your product, it is a good chance that you will not get reimbursed.

One week ago, I ordered a pair of shoes from them. When I made the purchase and when I received it, there was a special offer that I did not notice at the time of the purchase. When I called customer support to have the promotional sale applied to my order, the representative condescendingly told me that the sale had expired the day before.

First of all, I need to note that when I made the purchase the sale was taking place. When promotional sales are not applied, this is illicit and against customer protection rules. In simple words, you promote your products with offers that you are not planning to offer. Obviously, I will proceed with a report to consumer proceeding agencies, and campaign this incident to the social media. They rely on a model "what are you going to do about it?"We will see "what are you going to do about it?" when you continue scamming people.

The other remark that I need to make is the unprofessionalism of their customer support. They never returned my email, and when I contacted them, their representative was a bored and extremely rude individual. I am under the impression that this business is operated in someone’s basement, and it is not a legitimate retailer.

When you buy shoes online, customer service is perhaps more important than the quality of the shoes themselves. You need to be able to effortlessly return your items if the shoes don't fit you and also be able to communicate with the customer support team. In other words, the retailer has to be trustworthy when they charge $300 and $400 products to the customer. It seems that with these guys you are taking your chances, and this is not something that I want to do at this price range.

Because what they did in my case is fraudulent, based on existing protection laws, I am not planning on staying idle. I will communicate this incident to my credit card, Amazon Pay, and to consumer agencies

I don't usually write reviews but when you spend a lot of money on products especially from an iconic brand like Frye you expect them to have good customer service policies.

I purchased the new Kenzie Venetian flats at the end of January in an 8.5 which is my normal size but occasionally have to go up to a 9. However, these felt big, floppy even, but I really loved the look and thought maybe an insert would help. I really wanted these to work so I wore them with the insert around the house a little bit but they absolutely killed my heals because the leather is so stiff and my foot keeps lifting out of them.

Needless to say now that the season has arrived for me to wear them I have decided I just need to return them after 50 days, they haven't been worn outside.
The bigger problem is that they will not take them back after 30 days, which is ridicules! What kind of policy and customer service is that?!
I have been a consumer of their boots since the 70's but I will never buy another pair again. Buyer Beware.

I bought my first pair of Frye (Engineer) boots 15 years ago. I get them serviced every year and they are still in great shape. WHAT. HAPPENED. The boots I bought a couple years ago are falling apart. I took them to get serviced and my cobbler explained it's because they didn't actually stich the boot to the heel/sole, they put in FAKE STICHES and just GLUE the darn thing together. What a ripoff. I used to get compliments from bikers and truckers on my Frye's and now that they are "fashionable", the quality is terrible. Shame on you Frye.. you used to have a great name.

My husband purchased the Melissa bag for me for Christmas last year. Before Halloween this year, the grommet on one of the straps broke. That's right, the metal grommet broke in half while I was out. A $400 bag embarrassed me terribly.
I emailed customer service per their 1-year defect warranty as listed on their website. I received a reply that they do not do repairs. I then replied that all I needed was the replacement grommet so that my expensive bag would match and that I would pay to have it repaired. They don't even carry replacement parts for the low-quality things they sell. Now if I want to have the bag repaired, it won't match. Ridiculous for what we paid for it.
I was so disappointed with what was supposed to be a quality brand with a reputation for cost, but for value. This was my first purchase from Frye, and despite the intent to develop a relationship of brand-loyalty, it will be my last.

Absolute garbage returns department. I returned a pair of $400 boots that I bought. They were too big so I decided to return them. I didn't see any return label in the box so I went to the post office and bought a label through them. After waiting for a decent amount of time, I called customer service and they told me to wait up to 14 business days before I got a credit. After the 14 business days came and went, I called back again and was told to wait 24-48 hours to get a credit. After the 24-48 hours came and went, I called back again. This time, they told me that they confirmed with their warehouse that they never received the package and that I would need to go back to the post office and file an undeliverable package claim. My post office tracking number confirmed that the package was delivered on 10/07. I was told today, 11/04, that they never received the package, after speaking with these people numerous times for updates. Frye returns is absolute garbage.

Buyer beware! They do everything possible not to process returns. I tried retuning shoes on 10/26 and was told that the system was down and that they would call me the following day to process. No call. 11/1 I tried processing the return to be told that their systems were down. What an awful company and what a SCAM!

Purchased two pairs of flip flops and both sets broke after very little wear. A lot of money for poor quality shoes. Reached out to customer service twice via email and they never even responded.

I was a very loyal customer and love their boots have 9 pairs and only ever had to send one back. With Covid my purchases have switched from instore to online which I started buying direct from them. I purchased boots on February 6th at full price $498 and the boots which I love showed up on 2/15, 3 weeks later the boots are on sale for $214, I reach out to their customer service on March 9th and a very sweet lady told me they will issue the credit, sweet so I immediately purchased another pair of boots. Then on 3/14 I received an email stating it was outside their 30 day return policy which is based on when I purchased, I responded that the boots showed up on 2/15 which if I bought them in a store would be the date of purchase and that I have purchased 3 pairs of boots already in the past two months and ordered another same day, but they would not budge. So despite how much I love their boots they do not care about their customers and are willing to loose a customer who spends alot of money with them for $280, so unfortunately as soon as I receive my most recent order I will return without even opening.

Frye boots are top quality. Their customer service is stellar. Excellent shopping. Amazing boots & shoes!

I love love love Frye boots, I will never buy anything else!!!! I have six pairs and would love a seventh if it wasn't just after Christmas :) they are the most beautiful and best made boots I have ever had in my entire life and I am 54!! i have over 400 pairs of shoes, but my Frye boots are BY FAR my most favorite!!! My hat is off to this truly spectacular company!!!!!!!!!!!!!!!!!!!!!!!!!!!!

You morons wont stop texting me every ten minutes I get your stupid texts fix this or I will rate you 1 star over a thousand times an auto bot

I love the Frye boots that I have but I did have some trouble actually settling on a pair. I have both a pair of the harness boots and a pair of tall Veronica boots and love them both. However I Had to order many pairs until finding good ones as the quality and sizing do not seems to be consistent. I did not have any trouble with my returns.

I'm looking for a pair of women's, black, lace-up, waterproof, motorcycle boots. Thanks for the reviews. I will look elsewhere. Years ago, Frye was the go to boot shop. I see that they have sadly changed.

Horrendous customer service. I received one pair of boots (out of three) with an unsewn seem. They offered me $8.88 to get them fixed! I'm not inconvenienced and have to bring them to the post office–and I was not offered the sale discount on a different pair of boots. They directed negativity towards me about their defective boots they shipped me -and the lack of customer service provided. I had been buying Frye boots for decades. No more. Quality and serivce are not what they used to be.

I placed an order on july 26 using a promo code (order number 310368) that i got from a friend. The order was confirmed and it was supposed to ship in around 2 days. 5 days later it still didn't ship so i emailed them, waited almost a week and got no response, so i called them. The customer service representative said that the promo code i used was "only for existing customers" and therefore my order will not be shipped. They did not email me anything about this nor did they refund me. When asking the representative about my refund she said i will be refunded within 48 hours. It is now august 9th, five days after speaking to them and i still did not get my refund or any emails about it. Never ever buy from this company they have terrible customer service and will hold your money hostage for as long as they want. Update: August 19th I got my refund. Almost a full month after placing my order. If you live paycheck to paycheck or just don't want to feel like you've been robbed then don't ever order from this company.

its a shame for the good name the company once had..
the same as JUDITH...A PURCHASE WAS MADE ON FEBRUARY 15.2020..I HAD NO RIGHT TO CANCELL IT 24 HOURS LATER..SO I RECEIVED THE BOOTS THROUGH BORDERFREE..-WHICH BY THE WAY DID NOT FIT-....AND THE JOURNEY STARTS..E MAILS,AGAIN E MAILS..THE DO NOT KNOW WHO IS GOING TO ISSUE THE RETURN VOUCHER..THEY DO NOT RESPOND TO ANY MAIL UNLESS 3 WEEKS HAVE PASSED..THE SEND ME FROM FRYE CUSTOMER SERVICE TO BORDERFREE AND VICE VERCA..THE THING IS I HAVE SENT THE BOOTS BACK A MONTH AGO..AND I CANNOT FIND OUT IF THEY ARRIVED..OR WHO IS GOING TO REFUND ME..- 4 - FOUR MONTHS AFTER THE PURCHASE....THANK GOT THERE ARE INTITUTIONS LIKE BANKS...OR CYBERCRIME UNIT TO DEAL WITH THIS KIND OF INTERNET SHOPS..REALLY A SHAME

Quality and Service Has Both Disappeared. Frye has always had a decent product, but the last three years quality has declined drastically. Customer service is the big issue though. I returned an item well over two weeks ago, got an email 8 days ago that the return was received..... and I still haven't received even the initiation of a refund. What the hell are the people in the warehouse doing?? When I called the customer service line, the representative was rude and dismissive, like taking 7-10 days to process a return that is SITTING in your warehouse is normal. Seriously, most of the items on their website have a star rating of 2 or 3. Look for yourself. Crap quality and crap service. Stay away.

Terrible ongoing experience trying to return a pair of boots I ordered, don't do it to yourselves, don't order from here. The boots don't fit so I emailed the international Frye address listed on the order confirm email...no response....emailed them again...no response. Tried to start an online refund using the Frye website - it doesn't recognise my email address, postcode or order number. Emailed customer services...no response....emailed them again...no response. Two angry tweets...no response. TERRIBLE NONEXISTANT customer service. Will now have to call their US customer service telephone line which has a 10 minute queue at international rates..... Update Feb 2: Thankfully the PR person responded to my pleading email and sent me a return label (which cost me approx. £25!). Frye received the parcel on Jan 15 and still no refund....Have emailed my friendly PR lady to see if she can help