I received a the pink/burgundy oversized satin PJ's as a gift. They are very comfortable and the size is great (I am a 12 and got a size Small) however the top could do with an extra button at the top... Ver mais
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Leia as opiniões dos outros
This is my favourite pyjama brand. I fell in love with their peacock feather print years ago, and now own several different styles and types of their pyjamas, plus ones for my family, and a dressing g... Ver mais
I purchased these PJs in a size M, but the bottoms are huge and extremely long. The fabric also feels like a plastic bag, uncomfortable and sticky against the skin. I would have returned them, but unf... Ver mais
Glossy website, order arrived and item smelt disgusting. Returned item and was charged for return.Can not reccomend this company at all, how a smelly product gets through their quality control says th... Ver mais
Informações sobre a empresa
- Loja de roupa
- Loja de moda infantil
- Grossista de roupas e tecidos
- Fornecedor de vestuário
- Loja de moda masculina
- Loja de moda feminina
Escrito pela empresa
THEIR NIBS hand painted designs printed on women's, children's and men's nightwear also specialising in accessories and home products. Super soft cotton pyjamas, nighties, dressing gowns and robes plus unique homeware.
Informações de contacto
Unit 18 West Telferton Industrial Estate, EH7 6UL, Edinburgh, Reino Unido
- 0131 560 2973
- info@their-nibs.com
- theirnibs.com
3,6
Aceitável
117 opiniões
Respondeu a 69% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I couldn’t be happier with my Nibs…
I couldn’t be happier with my Nibs pyjamas. The material is incredibly soft and comfortable, and they feel like real quality from the moment you put them on. They’ve quickly become my go-to for relaxing at home as well as sleeping.
The fit is perfect – not too loose, not too tight – and they still look stylish while being unbelievably comfortable. You can tell a lot of thought has gone into the design and details.
Customer service was excellent too. The ordering process was smooth, delivery was fast, and everything arrived beautifully packaged.
Easily the best pyjamas I’ve ever owned. I’ll definitely be buying another pair and recommending them to mates.
2 de outubro de 2025
Opinião espontânea
Resposta da Their Nibs
Hi there,
Thanks so much for taking the time to leave us such a wonderful review, we really appreciate the support. So glad to hear that you love your new pyjamas!
Many thanks,
Charlotte
Appalling Customer Service
Appalling Customer Service. I have been a regular customer (multiple purchases per year) since company started. But I will NOT be buying from them again. I
I purchased x2 pairs of pj’s, £140 was taken my account immediately. A week later I received half of my order, inside the parcel was copy of invoice stating 2 x embroidered pjs but only ONE pair pjs was in the parcel. I immediately emailed - there was no option to call - with photographs of the parcel and contents. The following week a representative contacted me by email casually suggesting “let’s sort it out” so I resent all the information again but since then I have received NO updates as to what happened to my money/order. Very poor experience it has completely put me off ordering from them, been daylight robbery.
26 de setembro de 2025
Opinião espontânea
Resposta da Their Nibs
Hi there,
Thank you for taking the time to share your experience, and I want to start by offering our sincere apologies. As a long-time customer, you deserved much better from us, and I’m genuinely sorry we’ve let you down.
Receiving only part of your order, despite being charged in full, is completely unacceptable — clearly this has been a frustrating situation. This is not the level of service we aim to provide, especially to a valued customer like yourself.
I can see that we dispatched the missing item immediately following your call. While we understand your disappointment, we’d be grateful for the opportunity to make this right.
Many thanks,
Charlotte
Wrong item sent and they Charge postage for return.
I ordered a king size duvet set. This is clearly stated in the order/receipt emails and on the order sheet included with the goods. The duvet set they sent was actually Double size. The King size is no longer available so I have to return the item and pay £3 postage. This is really not acceptable for a mistake which clearly sits with Their Nibs. I will not be buying from them again.
15 de setembro de 2025
Opinião espontânea
Resposta da Their Nibs
Hi there,
Thank you for your feedback, and I’m very sorry to hear about the issue with your order.
It’s completely understandable to be frustrated — you ordered a King size duvet set, and receiving the wrong size due to our error is not acceptable. We take full responsibility for the mistake and sincerely apologise for the inconvenience caused.
You absolutely should not be out of pocket for returning an item that was sent in error. I can see that you contacted customer service and that a free returns label was sent out to you.
We appreciate you bringing this to our attention and regret that this experience has led to your decision not to shop with us again. Should you reconsider in the future, we’d love the opportunity to provide a better experience.
Many thanks,
Charlotte
This company has the best customer…
This company has the best customer service I have ever experienced.They answered my email outside of the working week, they’re very quick, polite and go above and beyond to support. On top of that they deliver quickly and I’ve loved every purchase. I will be continuing to buy their products. I’m very impressed.
31 de agosto de 2025
Opinião espontânea
Lower quality when purchased direct than in John Lewis
Having previously purchased a really once pair of PJs made by this company in John Lewis, I ordered some shorts from them directly.
Sadly, these are totally see through, completely oversized (not listed as such, but a size 14 is at least an 18...) and shades of differing fabrics used in construction do not match each other. It was also covered in loose threads (from manufacture, not the fabric itself) and many don't match the colour of the garment -a sure fire sign of items being made in a rush without usual quality control...
Returns policy is awful -customers to bear cost of return and without the usual reference to consumer rights -e.g. if you return your whole order, they must refund original postage costs. So basically hope consumers don't know this right and will pay twice for low quality items not as advertised.
Will not purchase from them again, clearly JL line was a one off...
16 de agosto de 2025
Opinião espontânea
Resposta da Their Nibs
Thank you for your feedback. We’re sorry to hear that your recent experience with us didn’t meet the quality you expected after having enjoyed a previous John Lewis purchase. That’s certainly not the standard we aim for at Their Nibs.
We take your comments very seriously and will pass this on to our design team to review the sizing consistency and fabric matching issues you’ve described. Regarding returns, we completely understand your frustration. While our current policy follows standard procedures for online retailers, we’ll be reviewing how clearly we communicate customers’ rights and aim to make the process as fair and transparent as possible.
We’d really like the opportunity to make this right for you, please get in touch with our customer support team at info@their-nibs.com so we can help resolve this personally.
Warm regards,
Dougie
Order number: 191780
Order placed and 'apparently' sent out. but on the tracking it never arrived and has been sent back. I need to know where my order is but company does not answer phone.
Not very happy so will now get the bank to dispute the payment.
18 de agosto de 2025
Opinião espontânea
Resposta da Their Nibs
Hi there,
I am so sorry to hear that - that is very odd as the tracking is showing as delivered. Did you have any contact from our delivery carrier InPost? If you can send an email to info@their-nibs.com we will do our best to figure this out for you.
Many thanks,
Charlotte
I absolutely love my new pj's
I absolutely love my new pj's. Super fit and quality 👌 I'll definitely be buying more at some point. Thankyou
16 de agosto de 2025
Opinião espontânea
Resposta da Their Nibs
Hi there,
Thanks so much for taking the time to leave us a review! We are so glad to hear that you love your new pjs and we appreciate your support.
Many thanks,
Charlotte
Do not recommend
Placed 2 orders with this company, ordering a gift for a friend’s birthday. Ordered in plenty of time for the items to arrive. First order placed money taken only for it to be cancelled later in the week as not in stock. Placed a reorder choosing alternative items as still plenty of time to receive this before it was needed only for almost a week later to be told that this item is now too out of stock. It’s ridiculous that customers are treated like this and money taken for items they clearly didn’t have available despite advertising the opposite. I now have limited time to get another gift and also have to wait for the monies taken to be refunded. Absolutely shocking service.
15 de agosto de 2025
Opinião espontânea
Resposta da Their Nibs
Hi there,
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration and inconvenience this has caused — especially when you were trying to organise a thoughtful gift.
We completely understand how disappointing it is to have not one but two orders cancelled, especially after receiving confirmation and having payment taken. This is not the experience we want for our customers, and we’re actively working to improve the accuracy of our stock availability to prevent this from happening again.
Your refund should be processed promptly, and if there’s any delay, please do get in touch directly so we can ensure it’s resolved without further inconvenience. We know this has caused you stress, and we sincerely apologise for letting you down at such an important time.
If there’s anything we can do to make this right — whether it’s helping find a suitable alternative quickly or offering a gesture of goodwill — we’d really like the chance to do so.
Many thanks,
Charlotte
Not good
Not good. I returned a nightdress for exchange nearly three weeks ago, have heard nothing despite numerous emails, and their phone is permanently engaged. I’m very disappointed, as I have bought at least a dozen items from this company and I like the quality. If this isn’t resolved straight away I won’t be buying from them again.
3 de julho de 2025
Opinião espontânea
Resposta da Their Nibs
Hi there,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your recent experience.
We sincerely apologize for the delay in processing your exchange and for the lack of communication — this is not the level of service we aim to provide, especially to a loyal customer like yourself. Your frustration is completely understandable, and we want to assure you that we take your concerns seriously.
Please could you send us an email to info@their-nibs.com with your order number and contact details so we can investigate this as a priority and resolve it for you immediately?
We greatly value your continued support and would love the opportunity to make this right.
Many thanks,
Charlotte
I reached out to the customer service…
I reached out to the customer service last week about issues with my order and have heard nothing. Their customer service phone number just goes to engaged every time too.
Update:
After posting here I was contacted by the customer service who have kindly offered a refund or replacement for my order. I’m grateful for this, just a shame I had to post here first!
27 de junho de 2025
Opinião espontânea
Resposta da Their Nibs
Hi there,
I am so sorry to hear that you had a disappointing experience trying to reach us - I can only apologise for missing your email. I am delighted to hear that we were able to sort this for you and we will do our best to work on this.
Many thanks,
Charlotte
Would not buy again
I’m pretty appalled, had the blue linen blend over sized pjs but scratchy but a really nice fit when they arrived. Followed the care instructions which I luckily saw on the website as it’s not written on the label - cool wash and iron when damp. They’ve completely shrunk and won’t go back to how they were no matter how much I’ve tried ironing.
22 de maio de 2025
Opinião espontânea
Resposta da Their Nibs
Hi there,
Thank you for getting in touch, and I'm very sorry to hear about your experience.
We completely understand how disappointing it must be to find that the fabric has shrunk after carefully following the care instructions—especially when the fit was just right to begin with.
We also appreciate your feedback about the missing care information on the garment label. That shouldn't have been the case, and we’re looking into this with our production team to ensure all items are clearly labelled going forward.
In the meantime, we'd like to make this right for you. If you're happy to provide your order number and a photo of the item to info@their-nibs.com, our team can arrange a replacement or offer a suitable resolution.
Thank you again for flagging this with us—we truly value your feedback as it helps us improve.
Charlotte
Thank you so much for getting hold of me, much appreciated. I have had a response from your office and this has all been resolved. Many thanks
I was gifted pyjamas which I love but they are the wrong size. In order to exchange I have been trying to contact them by email and telephone to no avail? This is worrying and my time is limited re the return date. Can someone please get hold of me .
9 de junho de 2025
Opinião espontânea
Resposta da Their Nibs
added 10 June:
Hi Sally, if you can send your details to paul@their-nibs.com we'll make sure a note is added to the order so that it can be returned after the usual 30 day limit. Please email any one of the following: delivery address, order number or name of person who placed the order so we can match to the order & we'll take it from there.
Many thanks
Hi Sally, sorry to hear you haven't been able to contact us, did you use the contact info from our site, copied below? When did you first email?Don't worry about the return date as we can see from this that you've had problems contacting us. We can only contact you through Trust Pilot at present as we can't tell which order you received from your name alone. I've asked Charlotte to look for your email if it was sent to info@their-nibs.com and we'll take it from there
Thanks
Their Nibs
www.theirnibs.com/pages/contact-us
Please get in touch with Charlotte at: info@their-nibs.com
Our customer service hours are: Monday - Friday: 11am-3pm
Tel: 0131 560 2973 during customer service hours
Very friendly company
Very friendly company. Lovely pyjama bottoms, they’re just what I wanted. Comfortable, lightweight & a great fit. A very satisfied customer.
30 de maio de 2025
Opinião espontânea
Resposta da Their Nibs
Hi there,
Thank you so much for your lovely review. I'm glad to hear that you got the perfect fit!
Many thanks,
Charlotte
Shrinks
Lovely patterns but very expensive it shrinks very quickly.
I followed the washing instructions but they didn't even last 5 months before shrinking into a too smaller size.
Considering their price unexpected better longevity.
20 de maio de 2025
Opinião espontânea
Resposta da Their Nibs
Hi there,
I am so sorry to hear that, that is very disappointing to hear. If you are able to send us some further information about this to info@their-nibs.com we will do what we can to sort this out for you.
Many thanks,
Charlotte
Satin Stripe Pyjamas ❤️
I ordered the satin stripe pyjamas for my daughter who is petite. They’re a fantastic fit on her and she says extremely comfortable. The service from Theirnibs was excellent as I had a few questions.
Many thanks - we will definitely be back!
25 de abril de 2025
Opinião espontânea
Resposta da Their Nibs
Hi there,
Thank you so much for your review. Glad to hear that your daughter loves her pjs. We appreciate you taking the time to feedback to us.
Many thanks,
Charlotte
I’ve got a few bits from TheirNibs and…
I’ve got a few bits from TheirNibs and love every item I’ve received. Super comfortable fabric and great prices!
23 de abril de 2025
Opinião espontânea
Resposta da Their Nibs
Hi there,
Thank you so much for your review. We appreciate you taking the time to leave us feedback.
Many thanks,
Charlotte
Fancy pants pj’s
I received a pair of Their nibs as a gift, at first I was sceptical as the ones I’d chosen had no elasticity in them and being a lady of a certain age I do tend to wriggle around in bed!
I have to say they are the most comfortable pj’s I’ve had in a very long time, the quality is great, the design is something I happily go outside in rather than dodge traffic when I’m putting the bins out or taking my dog in the field.
Can’t wait to host a PJ party…I will be the best dressed!!
Thank you Their Nibs, great product, fair price and a treat to wear. would recommend and Xmas shopping sorted very early this year😁
25 de dezembro de 2024
Opinião espontânea
Resposta da Their Nibs
Hi there,
Thank you so much for your kind review and so glad that you love your pyjamas. A PJ party sounds like a great idea!
Many thanks,
Charlotte
Beautiful dressing gown
I received a dressing gown and absolutely love it! The quality is gorgeous, the ordering process was simple, and delivery was really quick. Everything went perfectly – no issues at all. I’ll definitely be ordering again!
13 de dezembro de 2024
Opinião espontânea
Resposta da Their Nibs
Hi there,
Thank you so much for your lovely review. So glad to hear that you love your gown!
Many thanks,
Charlotte
Absolutely beautiful pyjamas…
My new Their Nibs wrap pyjamas in the satin vintage bows design are absolutely beautiful. The fabric, design and fit are perfect for me. I love the detail and finish and the fact that there are pockets in my pj bottoms! My parcel came promptly, the product was packaged well and included a cute sleep diary too. I have had several pairs of Their Nibs pyjamas and I would highly recommend them - they are absolutely stunning.
14 de abril de 2025
Opinião espontânea
Resposta da Their Nibs
Hi there,
Thanks so much for your lovely review! Glad you love your new bows pjs!
Many thanks,
Charlotte
boho happiness
I have just received my Their Nibs boho dress with the peacock print, it looks good and feels great, it’s got a nice weight to it. It fits me perfectly, I got the size small, I’m 5’5 and the length is perfect.
12 de abril de 2025
Opinião espontânea
Resposta da Their Nibs
Hi there,
Thanks so much for your review. Glad you love the new Boho range!
Many thanks,
Charlotte
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