E tickets sent for an event at the M&S Arena Liverpool would not open on my mobile. Resolved within a few minutes with new tickets being sent which fortunately opened fine.
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Leia as opiniões dos outros
The Ticket Office at the M&S Bank Arena in Liverpool is excellent. I attended the Duran Duran show last night, but the Ticketmaster app wasn’t working and I forgot to download the ticket to my apple... Ver mais
Went to Mr Blue Sky in M&S Bank Arena Liverpool on 3rd October. Booking experience was good with no issues. Venue was excellent. Tribute band very good, really enjoyed the concert. Overall experience... Ver mais
12 Aug 2026 - cancellation of Guest email notification received(ETA 5–7 working days for auto refund) 25 Aug - refund chased up as nothing received 26 Aug - Ticket Quarter says "payment gate... Ver mais
Informações sobre a empresa
Escrito pela empresa
With a 24 hour online service via www.ticketquarter.co.uk and an expertly run contact centre, TicketQuarter is the best place to access tickets for a huge variety of events, large and small, from music, sport, and theatre to exhibitions, comedy and fam...
Informações de contacto
Monarchs Quay, L3 4FP, Liverpool, Reino Unido
- 03448000410
- customerservice@ticketquarter.co.uk
- ticketquarter.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 61% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful telephone response
I chose to book my ticket by phone today (Friday 15th May) at about 4.45pm. The gentleman who responded promptly couldn't have been more helpful as I had some issues putting card details in and then lost the call. But he rang me back and emailed me - and I'm sorted now!
I had to swap over some entry tickets…
I had to swap over some entry tickets for Liverpool Comic Con in October 26 and had previously been told I couldn't do it and had to upgrade to a weekend ticket. I thought I would try again, and I got through to Danny. He checked with a manager, and swapped them from Sunday to the Saturday which meant we could buy a ticket to see Kit Harrington. Danny is an asset to your company! Full 5 stars. Maybe the 1st person I spoke to should sit with Danny to learn how to do the job properly! Again, many tanks Danny. You are a star!
Amazing service
I honestly don’t know where to start, Danny from M and S Bank Arena Liverpool ticket line was just amazing from start to finish. I called up to get accessible WWE tickets for my brother (who has Down syndrome) and Danny was so patient with me from start to finish.Seating is always hard to imagine over the phone, but he actually drew a map and circled three different areas just to show me exactly where we'd be and sent them through email. I asked about 100 questions, but he stayed super kind and patient the whole time even though it took a while he remained patient and kind. I usually get really anxious on the phone, but he honestly went above and beyond. He even waited while I hunted for my brother’s access card and helped me find my access number when I was unable to find mine. Dan seriously deserves a raise.
Very satisfied
They’ve been really quick to respond, literally the next day, and their responses to my questions have been well detailed and helped me understand what I needed to know
What a load of rubbish
What a load of rubbish, cant actually purchase tickets through this site. USELESS, tried different logins, different PCs, everything, but to no avail.

Resposta da TicketQuarter
Quality Service
Very pleased with quick positive response to our request. Much appreciated. Thank you.
Crap company
Crap company, no le way to give refunds for unforeseen circumstances. Won't refund or re-enstate cancelled tickets. Took £120 of my money when found out I was going to have operations. When my consultant said it won't be till 2027 they wouldn't let me carry on with my payment plan. Will never buy from this company again

Resposta da TicketQuarter
Great customer service
Booked the wrong ticket and only realised the day before the event. E-mailed Ticket Quarter and they got back to me and sent an amended ticket within 10 minutes. Excellent customer service!
error moving tickets from an event last year
bought tickets as was assured tickets for a photo opportunity were moved to this year due to a cancellation by the quests at the event last year, only to be told they didn't move the tickets and they messed up, and the have not even refunded it, so now i have bought entry tickets to attend an event that is pointless going to now as they have messed up, most companies would hold their hands up and say sorry and offer a refund without any question, hopefully i can get somewhere with the event organizer. wont be using these again
Missed the event I was meant to attend
Missed the event I was meant to attend, completely my fault. Called ticket quarter to see if I could get on the later tour. Spoke to a lovely lady who said she didn’t think this was possible but would find out. Due to some availability they let me attend later event

Resposta da TicketQuarter
Accidentally purchased tickets for Wrong Day
Accidentally purchased tickets for a Friday instead of a Saturday due to calendar layout. Contacted customer services and they sorted it out for me promptly without issue.
Double my tickets
Buying 3 tickets was the correct amount at check out and then at payment it doubled so now i have 6 tickets that aren't refundable if doesnt show what your buying until after you buy it.
I called to book accessibility tickets…
I called to book accessibility tickets for an upcoming event. The call was answered quickly and professionally. The young man did everything to make the process easy. He quickly booked excellent seats. It ws a pleasure to deal with him. I asked him to send me the survey so that I could provide feedback.
I am useless with modern technology…
I am useless with modern technology but Sophie was at hand to help, very grateful to the team for their help. Thank you so much, i am now going to see Andre Rieu for the third time thanks to your help.
It isnt a review about a show ive seen
It isnt a review about a show ive seen, it is about the refund service 3rd party, who ticket quarter chooses to partner up with!
I wouldn't recommend the refund option with secure my booking, as you have to have a doctors note, dealth certificate etc. It is very hard to get a refund.
You cant get a refund if you are just feeling unwell, unless you see a doctor and get a document. And how hard is it to see gps now (especially at Christmas time). Plus you dont have to see a doctor for just feeling unwell, such as bugs.
Ridiculous! Con.

Resposta da TicketQuarter
Beware buying tickets for just a photo opportunity
Bought tickets to a celebrity photo opportunity at Comic Con Liverpool where you has to buy tickets to the event as well. Celebrity photo opportunity cancelled and refunded but not the tickets to the event itself - what a scam!!!

Resposta da TicketQuarter
Really helpful and flexible when I sent…
Really helpful and flexible when I sent an email! Thank you so much for your assistance!
Fantastic customer service
Fantastic customer service, i rang up with 2 ticket issues and without hesitation Danny resolved the matter within minutes
I was having problems with purchasing…
I was having problems with purchasing my tickets that I had won in a competition ticket quarter was quick in helping me .I was really pleased with service .I had fantastic seats and really enjoyed the concert .
Excellent customer
I contacted customer service as I was unsure if I had purchased tickets for the Stereophonics in Liverpool on the 16/12/25.
Customer service replied to me within an hour to let me know if had and resent me the confirmation email.
Fab service and it put my mind at ease so Thank You.
Definitely a 10/10 👌👌
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