TicketQuarter Opiniões 

I mistakenly booked and paid for tickets on the completely wrong day , time and month. I sent an email and had a response right away. My tickets have now been reissued for the correct date . Absolutely brilliant service.

Helped me reset my password when I wasn’t getting password reset links and helped me with a ticket that wasn’t showing up in my upcoming events

Fast reply and very helpful
Thank u ☺️

Called the accessibility line to see if they could help change my already booked tickets, spoke with Lesley she was so helpful, went above and beyond. I have spoken with a few people while sorting out tickets at this venue but Lesley was great, friendly, informative and helpful. Thank you so much!

Excellent service as always. Quick response to enquiries. Super easy site to use and fair pricing. Accessibility first class.

I have emailed a few times to book fast pass for tickets due to my nephews disability. All responses have been so quick and helpful each time and sorted with no issues. Thankyou!

The Customer service team were excellent - I had a timing issue with available booking slots for a guest on a convention day and they back in touch in under 24hrs, from query on a Friday evening, and they were both very friendly and super helpful. Thank you!

Wasn’t able to buy tickets due to website error, stating I was going to buy over 150 tickets instead of just 1.
Customer support was beyond useless; they replied late and told me to do what I had already tried to do (the most obvious steps that any person would try). They didn’t offer any follow up or any other advice.

Shocking service - disgusted.
Having tried to buy ok a carer ticket for Comicon (with plenty of notice) - I fill in all the needed details - tell them about the date if event (as they say to do if you think it’s close) etc
Had it bounced back for more info - sent back with update same day (still within time)
Then radio silence - a joke - tried calling 35 min queues etc - emailed twice etc no replies
I had to therefore rather than lose all the monies on pre paid transport etc buy two full face price tickets to the event.
Imagine my disgust when returning g from the event this lunchtime (the event was v poor tbh and many others said the same who attended) to find the email allowing me to buy said ticket…. It was sent mid afternoon if the last day….. shock….
I have emailed gif a refund of ONE ticket - response…. Appalling and no refund etc etc etc
No thought for costs or politeness or care
No admittance if slack behaviour or doing things wrong

I wouldn’t touch them with a bargepole - disgusting attitude to a disability problem - they do not care - make it almost impossible to get things done - a v poor booking system - and shocking staff

Avoid at all costs
My bank will deal with this rubbish

Do not support this business in any way
The dvd t was total pants
Overpriced entry to frankly a marketplace of tut that was all freely available from Ali express - Temu - ebay etc for less

Avoid
Avoid
Avoid

Staff are friendly and so helpful, even if they can’t do something they will explain alternatives.

No fuss bought tickets twice .. easy refund within minutes.. pleasant and polite!

Could not remember my log on details and my attempts to reset locked me out completely. Emailed customer services who responded within minutes and had it all sorted and working perfectly with two emails. Tickets booked and an happy customer. Thank you.

Spoke to a lady on the phone who was really lovely and helpful, great customer service:)

Great service, was able to book additional seats together after the first booking, very helpful, well done 👍

The agent I spoke to, I think her name was Sophie, was very patient with me when I had trouble inputting my details. Thank you so much.

Huge thanks to Sophie for such amazing and sensitive call handling when booking tickets today. So kind and very efficient. Could not ask for more.

Brilliant help booking OYE from the wonderful Tim. He was so nice and helpful. Highlt recommemded.
Thanks
Sheila

Ticket Quarter is the official ticketing mechanism and box office manager for several venues in Liverpool and North-West England, including the M and S Bank Arena in Liverpool.
I experienced an IT issue (not Ticket Quarter’s fault) when trying to buy Gig tickets online on 28 May 2026.
I therefore rang Ticket Quarter and spoke to Rebecca who enabled me to buy the tickets I wanted direct by phone.
Rebecca assisted in provided pricing and seating options available at the M and S Bank Arena and I obtained excellent seats with Rebecca’s help.
Rebecca was very personable, professional, efficient and friendly; Rebecca provided excellent customer service, and it was a pleasure to be assisted by her.
I was also assisted by one of Rebecca’s colleagues (Tim) in April 2026. Tim helped me with an issue relating to delayed provision of tickets by a third-party provider (not Ticket Quarter) for the same venue. Tim explained how substitute tickets could be obtained from the Box Office at the venue by providing proof of purchase and ID. Tim’s level of service was also excellent.
I know several other ticket providers are very difficult to contact other than by digital means (AI and messaging). This is certainly not the case with Ticket Quarter which employs top quality customer service staff to whom customers can speak. Issues are immediately resolved by their great staff.
I recommend Ticket Quarter (and not third-party providers) as the best option for potential customers wishing to buy tickets for Gigs and Shows at the M and S Bank Arena in Liverpool and thank Rebecca and Tim for brilliant recent help provided to me.

Very responsive customer service and care. The team were very supportive when a change had to be made to a ticket booking - very impressed with the service.