What an amazing company to deal with. Really helpful, made great suggestions and even gave us the tiles to take home to be able to see them ‘in the real life environment’ to enable us to help us reach... Ver mais
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Leia as opiniões dos outros
Excellent customer service from the team at TF10/Tileflair, Swindon. Both Matt and Lewis couldn't have been more helpful not only during the buying process but, also on allowing me to return unused bo... Ver mais
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I cannot thank the team at Tile flair Warmley enough who individually were extremely helpful and gave excellent advice on products. - I have to specifically shout out Nick who helped me with a very co... Ver mais
A empresa respondeu
Alex, and the whole team at the Reading store, have been beyond helpful from picking out tiles, grout and trim, discussing design ideas right up to ordering and returning the spare tiles at the end. I... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de azulejos
- também em
- Decoração e Design de Interiores
- Grossista de cerêmica
- Loja de bricolage, casa e jardim
- Loja de pisos
Escrito pela empresa
At Tileflair, we’re more than just a tile shop — we’re passionate tile specialists who love helping customers bring their spaces to life. Whether you're searching for bathroom tiles, kitchen tiles, outdoor paving, or something truly unique, we offer a wide range of styles, finishes and formats to suit every project. As trusted tile suppliers, we pride ourselves on expert advice, friendly service and a commitment to quality. Our knowledgeable teams are here to guide you — from choosing the right materials and grout to offering practical tips on installation and design. We don’t just sell tiles; we help you create something beautiful. With thousands of products available to order online or from one of our tile showrooms across the South of England, and free tile samples to help you decide, we make it easy to explore your options. Whether you're a homeowner, tradesperson, or designer, Tileflair is your reliable partner for tiles that inspire. Visit one of our tile stores or shop online today — and let’s turn your ideas into reality.
Tileflair, Create Something Beautiful
Escrito pela empresa
- We're committed to offering excellent customer service
- Our helpful, knowledgeable and interested staff will guide you step by step, so you make the right tiling decisions. Create something beautiful with Tileflair.
Informações de contacto
Tileflair Head Office, Highwood Lane, Cribbs Causeway, BS34 5TQ, Bristol, Reino Unido
- 0117 959 8888
- helpdesk@tileflair.co.uk
- tileflair.co.uk
4,8
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good customer service and good delivery…
Good customer service and good delivery of tile samples
23 de julho de 2026
Resposta da Tileflair
Thank you, Alison. We're pleased to hear your tile samples arrived promptly and that you were happy with both the delivery and the service.
We hope the samples helped you decide, and we're always happy to help if you need any advice along the way.
Great service with a smile
Great service with a smile!
All the gang at Reading were helpful, efficient and communication was excellent. Thanks
7 de agosto de 2026
Opinião espontânea
Resposta da Tileflair
Thank you for your review., Wendy It's great to hear the team at our Reading showroom looked after you so well. Friendly service, good communication and making the process straightforward are exactly what we aim for!
The Reading team will be so pleased to hear your feedback. We wish you all the best with your project and hope you love the finished result.
The tiles are fabulous and look great…
The tiles are fabulous and look great in my new kitchen. Quick delivery and great service.
20 de julho de 2026
Resposta da Tileflair
Thank you, Emily. We're so pleased to hear you're happy with your choice of tiles from us.
It's wonderful to know everything arrived quickly and that you received great service throughout. We hope you enjoy your new kitchen!
Resposta da Tileflair
Thank you for your feedback, Mark. We understand you previously got in touch about the tile size being approximately 0.1mm larger than expected.
Tiles are manufactured with an accepted size tolerance, so the actual dimensions can vary slightly from the nominal size stated, and the difference you highlighted falls within these standard tolerances.
Should you need any further advice or assistance, please feel free to contact us.
Unexpected charges and broken tiles
Tiles took weeks to be in stock when online it was advised they were in stick. We had to pay extra for delivery on a Saturday and tiles arrived broken so now have to pay extra for the delivery on another Saturday which wasn’t our fault.
20 de julho de 2026
Resposta da Tileflair
Thank you for your feedback, Fraya. We're sorry to hear you were unhappy with your experience.
We can see that one of the tiles on your order was a special order item, and these can take up to four weeks to arrive, as advised at the time of ordering.
We're also keen to understand the unexpected charges you've mentioned. From our records, the additional charge relates to the premium Saturday delivery service selected for the order.
We're sorry that some of the tiles arrived damaged. As soon as you've let us know, we arranged a refund for the affected items. If you'd like to discuss this further, or if there's another way we can help resolve matters for you, please don't hesitate to get in touch with us and our team will be happy to talk things through with you.
Fantastic experience from start to…
Fantastic experience from start to finish.
We found some lovely clearance tiles online at half price, went into the Bristol (Cribbs) showroom and spoke with an extremely helpful staff member, ordered a sample which arrived quickly with free postage, went back into store and double checked the measurements with the same staff, and ordered them on the day with an additional 5% discount. They were delivered quickly in a morning time window, arrived exactly half way through the morning and we were even helped inside with them by an extremely friendly and helpful courier. 5* service throughout, and we can't wait to see the end result. Many thanks Tileflair.
20 de julho de 2026
Resposta da Tileflair
Thank you for such a lovely review, Marie. It's fantastic to hear you found the perfect clearance tiles at a great price and that everything went smoothly from sample order through to delivery.
We're pleased the team at our Bristol Cribbs showroom could help along the way, and it's wonderful to hear the delivery service matched your expectations too. We hope the finished result is everything you've imagined and that you enjoy your new tiles for years to come.
Swindon Store
Convenient location for us, with a great range of tiles. Stand out service from both Lewis and Dan. Very knowledgeable and experienced which was greatly appreciated when gaining ideas for our new bathroom.
1 de agosto de 2026
Opinião espontânea
Resposta da Tileflair
Thank you for sharing your experience, Steven. It's great to hear you found a fantastic range of tiles at our Swindon showroom and that Lewis and Dan were able to help with ideas for your new bathroom.
Our team's knowledge and experience are invaluable when bringing a project together, and we're glad they could help make the process easier! They'd be happy to hear your feedback.
Good luck with your new bathroom and hope you love the finished result.
Lewis couldn’t have been more helpful
Lewis couldn’t have been more helpful. Great services
1 de agosto de 2026
Opinião espontânea
Resposta da Tileflair
Thank you for this thoughtful review, Les. We're so pleased to hear Lewis at our Swindon showroom was able to help and make your experience such a positive one.
He will be so pleased to hear your feedback. We wish you all the best with your project, and we're always happy to help if you need any further advice.
Resposta da Tileflair
Thank you, Sally. We're glad to hear you found a good range of tiles to choose from and that our team were able to help. We're always happy to help if you need any further advice.
Helpful people: Beautiful tiles!
Really appreciated being able to see the range of tiles in situ. The staff were very very helpful and we absolutely love our final two choices of tiles.
16 de julho de 2026
Resposta da Tileflair
Thank you. Sally. We're so pleased you found it helpful to see the tiles displayed in a real setting, it can make choosing so much easier.
It's great to hear our team could help you along the way! We wish you all the best with your project and hope the finished result looks fantastic.
Alex at the Reading branch was…
Alex at the Reading branch was extremely helpful and the product choice was very extensive. Highly recommended.
24 de julho de 2026
Opinião espontânea
Resposta da Tileflair
Thank you, Jason. It's great to hear Alex at our Reading showroom was able to help. With so many options available, having the right guidance can make all the difference when narrowing down the choices!
He will be pleased to hear your feedback. We're always happy to help if you need any further advice.
Three tile samples
I requested 3 sample tiles which arrived very quickly and were very well packed. I intend to follow up on 1 of them. Will go to my nearest showroom - just to check the full tile size.
10 de julho de 2026
Resposta da Tileflair
Thank you, Miss Byrne. We're pleased to hear your samples arrived quickly and were well packaged.
It's great to know one of the tiles has caught your eye, and visiting your nearest showroom is a great way to see the full-size tile before making your final decision. We hope you find exactly what you're looking for, and we're always happy to help if you need any advice along the way.
The guy in the car warmly store was…
The guy in the car warmly store was really helpful.
7 de julho de 2026
Resposta da Tileflair
Hi Mr. Miller, thank you for your review. We're pleased to hear the team at our Warmley showroom were able to help and make your visit a positive one.
We wish you all the best with your project and are always happy to help if you need any further advice.
I couldn’t be happier with the service…
I couldn’t be happier with the service I received from the Tileflair Reading branch. A huge thank you to Jason, James and Marcus, who were all incredibly friendly, knowledgeable and patient throughout the whole process. They took the time to help me choose the perfect tiles and made what could have been an overwhelming decision so much easier.
The quality of the tiles is absolutely superb—my tiler even commented on how impressed he was with them. Communication was also excellent. The team kept me updated every step of the way via WhatsApp, which made the whole experience smooth and stress-free.
Thank you again, Jason, James and Marcus, for your outstanding customer service. I would highly recommend Tileflair Reading to anyone looking for quality tiles and a fantastic customer experience!
14 de julho de 2026
Opinião espontânea
Resposta da Tileflair
Thank you for such a wonderful review, Miss Ho. We're thrilled to hear that our Reading team made the whole process feel easy and enjoyable. Choosing tiles can be a big decision, so it's great to know their knowledge, patience and support helped you find the perfect choice for your home.
It's great to hear you and your tiler are pleased with the quality of our tiles. We're glad their updates helped keep everything running smoothly and gave you peace of mind throughout.
Jason, James and Marcus will be so pleased to hear your feedback. We appreciate your recommendation and wish you all the best as you enjoy your beautiful new space.
Excellent service.
Excellent service and I can now replace a section of 26yr old tiles in the shower where the backing has failed. well done Tileflair!
9 de julho de 2026
Resposta da Tileflair
Thank you, Antony! It's great to hear our team could help you source what you needed to replace the affected section of your shower. We appreciate your kind words and wish you all the best with the repair.
Marcus the Great
Spoke to a knowledgeable member of staff called Marcus who helped me out of a sticky situation by managing to get hold of a trim no one else could find. He gave a great service and if I need anything like that again I’ll be sure to go back.
10 de julho de 2026
Opinião espontânea
Resposta da Tileflair
Thank you for your fantastic review, Matt. It sounds like Marcus the Great has earned his title! We're so glad he was able to track down the trim you needed and help get you out of a tricky situation.
Marcus will be pleased to hear your feedback. We appreciate your kind words and look forward to helping you again whenever you need us.
Resposta da Tileflair
Thank you, Peter. We're pleased to hear you found the ordering process straightforward and that your tiles arrived quickly. We hope they’re perfect for your project.
Resposta da Tileflair
Thank you, Rai. We're pleased to hear you were impressed with the quality of our tiles. We take great care in selecting our ranges, so it's lovely to know they've made a good impression. We hope they're perfect for your project.
Lovely samples I received but…
Lovely samples I received but unfortunately not the right colours for me
22 de junho de 2026
Resposta da Tileflair
Thanks for your feedback, Elaine. We're glad you loved the samples, though we're sorry the colours weren't quite right for you.
If you're still searching, we'd love for you to take another look on our tiles. We have some gorgeous new ranges just launched, along with great offers right now, so you may find something that's a better match for your project. We're happy to help with recommendations, we hope you find your perfect tiles.
Reading staff
Reading staff, are exceptional, complete bank of knowledge and extremely helpful
4 de julho de 2026
Opinião espontânea
Resposta da Tileflair
Thank you for your kind words, Tony. It's wonderful to hear the team at our Reading showroom made such a positive impression. Their knowledge and willingness to help customers find the right solution are qualities we're very proud of.
They will be so pleased to hear your feedback. We wish you all the best with your project and hope you love the finished result.
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