Hannah was fantastic, we gave her a brief and she quickly came up with some suggestions that worked perfectly for what we wanted. A 5 day break somewhere sunny but with a nice town and restaurants. Hi... Ver mais
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We had some ideas about what we wanted from a holiday, and a location in mind, which proved more expensive than we anticipated. Travel by Hannah gave us lots of constructive advice and a range of alte... Ver mais
Hannah went above and beyond to reassure me during a difficult travel time to make me feel content in booking and knowing my holiday and money would be secure with her. She provided me with plenty of... Ver mais
Originally we wanted a Nike cruise but that didn’t with our dates so the team offered a multi centre alternative and it actually worked better for us, even organised an amazing fully guided day out to... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Travel By Hannah is a UK independent travel agency with a shop on Marlborough High Street, Wiltshire. We know when it comes to travel everyone’s desires are different, travel is our passion, and we design your getaway around you. We’re extremely proud to be named Top Travel Agency 2022 South West by the TTG Top 50 Awards. We are also named on the shortlist for “One to Watch” By Travel Weekly UK Agent Achievement Awards. Hannah, founder of Travel By Hannah is named as a Top 30 professional under 30 in the Travel Industry 2022/2023. At Travel By Hannah the focus is on putting clients first, we’re proud to have a high number of loyal customers from all over the UK. Our aim is to consistently source outstanding deals and exclusives for our customers, proudly offering a wide range of trips around the world, including across each continent and air, ocean and rail travel. We showcase many of our options on our social media but pride ourselves on finding the right trip for the traveller. We take pride in creating the dream holiday for you and we are ABTA & ATOL protected which enables customers to book with complete peace of mind.
Informações de contacto
Travel By Hannah, 16 High Street, SN81AA, Marlborough, Reino Unido
- 01672515311
- info@travelbyhannah.co.uk
- travelbyhannah.co.uk
4,9
Excelente
281 opiniões
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My cruise holiday
Friendly and knew exactly what I wanted and even said they would help with anything else, like downloading the P&O app for my cruise. Plus told me places to go to get holiday insurance, excellent service
9 de julho de 2025
Resposta da Travel by Hannah
Thank you so much! We are pleased to have given you the confidence in your booking and we look forward to hearing all about it when you sail :)
Staff were very helpful in finding the…
Staff were very helpful in finding the right solution for us - they didn't just brochure pick, they heard our wishes. Well done!
18 de junho de 2025
Resposta da Travel by Hannah
Thank you very much Kymee! Personal service is something we pride ourselves on.
Great service and organized a fantastic…
Great service and organized a fantastic value for money holiday
27 de junho de 2025
Resposta da Travel by Hannah
Thank you for your kind review and coming through Travel By Hannah!
Amazing service
Amazing service. Lily is incredible. Efficient, quick, and delivers.
18 de junho de 2025
Resposta da Travel by Hannah
Thank you Marie!
Fantastic service and lovely staff!
I found a holiday I liked and was perfect for our little family of 4. I spoke to Lily and straight away she got on to it and found the exact deal and matched it.
Such great service from Travel By Hannah and Lily. Thank you so much. We’ll be back in the future
16 de junho de 2025
Resposta da Travel by Hannah
Thank you Danielle, we really appreciate your review and will always do our best to match quotes to ensure people can book with a small / local business. Thank you again for coming to us!
Fantastic Last-Minute Support – Highly Recommend!
I went into the travel agents needing to book a holiday with a flight departing in just 38 hours, and they were absolutely brilliant. From start to finish, the team was helpful, professional, and incredibly efficient. They made what could have been a stressful experience completely smooth and hassle-free. Everything was clearly explained, and they found the perfect option for me within my tight timeframe. I couldn’t be more grateful for their support - highly recommend to anyone needing travel assistance, especially at short notice!
12 de junho de 2025
Resposta da Travel by Hannah
Thank you so much for coming to us and we are so happy to be able to help whether far in advance or a last minute situation! Please come to us for anything you need and support with recommending us to others. Speak soon!
Amazing place, really helpful!
Amazing place, Lily was so helpful. Listened to what we would like & found it. From walking in to paying, all took 30mins bearing in mind we had no real clue where we wanted to go! We will back to book next years. So easy, no stress!
14 de junho de 2025
Resposta da Travel by Hannah
Thank you - we appreciate you coming through us this year and look forward to helping with future trips too!
Disappointing
If I could give zero I would . Went on a journey of a life time part travel part cruise in Canada , wasn’t able to get on cruise as the Travel Agent failed to tell us we needed a Esta , but told us we needed a ETA . When getting in contact with Agent , she stated they had sent links and was our fault . We’d been in 5 times and said do we need to know anything else and they said no . I don’t think the staff knew about the Esta as if they did why didn’t they say . A very traumatic experience for both of us .
20 de abril de 2025
Opinião espontânea
Resposta da Travel by Hannah
Lorraine, this isn't factually correct.
I kindly request you remove it/adjust to be reflective of the truth.
We do not offer any VISA services - the team are trained to refer clients to the FCO advice to check themselves as it varies from destination to destination and obviously your trip included visiting both Canada and USA so each country does have to be checked separately and we advise FCO checking as clients need to keep and eye on this as it can change at very short notice.
Now in your circumstances- you know we have provided you both sources of information over 5 times via email and with your booking documents on every occasion over the last 8 months - which you advised you used but which you then failed to complete the ESTA but completed the ETA (information provided on same document).
I know my team provided you the printed tickets in store which again has the printed information on VISAS specifically ETA and ESTA on your travel documents we passed onto you from FCH.
There is no evidence of any such conversation you reference, infact quite the opposite has been evidenced to you and can continue to be evidenced.
We know you have received and read through as you stated so.
Now whilst you are clearly frustrated and also we empathise with you at what you lost out on - please remove your hearsay review with slander.
This review is very unfair and lacking integrity.
We have cared throughout, we assisted in upgrading your cabin and even covered half the cost on short notice only a couple days' notice before the cruise departure.
When your cabin was changed on 24th when you were already in Canada again we emailed updated confirmation when processed from FCH - which again had both links on for VISA information. (this is the 5th record we have of specific VISA information provided - which again is not something we have to do but we did for you both).
I would like to return to the ultimate point remains here - VISAs are the clients responsibility and not ours as a travel agency, nor of the tour operator.
Just like having a valid passport.
Even before booking we advised you, and do advise ALL our customers, your specific passport and visa requirements, and other immigration requirements are your responsibility.
There are VISA specific agencies in future if you ever have any more issues.
Travel By Hannah were very good at…
Travel By Hannah were very good at understanding what type of holiday we wanted and then proceeded to organise our trip, keeping us in the loop with all the details. The holiday was amazing, it was everything we wanted and more. Definitely using them again.
24 de março de 2025
Resposta da Travel by Hannah
Thank you very much! We look forward to getting the countdown started for the next one with you.
The whole experience was excellent !
The whole experience was excellent !
Lily was beyond helpful and quickly arranged the exact holiday we wanted.
We would have preferred to have paid by card but their machine wasn't working and so a bank transfer was quickly arranged.
5 de abril de 2025
Resposta da Travel by Hannah
Thank you Jackie for your understanding on a day where we had a card machine issue, all is back up and running as usual and we appreciate your flexibility.
Thank you for feedback and support.
Another 10/10
Another 10/10, 5star, A++ experience with travel by Hannah. I recently saw Hannah post a question on Facebook asking where everyone would like to see holiday offers to. I responded that we had been talking about seeing Vietnam, and within days Hannah posted a fantastic deal for a 2 centre Vietnam trip with 3 nights in Ho Chi Minh City and then 7 nights at the beach which was perfect. A quick call to Lily in the office who confirmed all the details, dates etc and emailed us over a copy of the itinerary to check through. And we’re off to Vietnam. We’ve used Travel by Hannah quite a few times now, Fuerteventura, Thailand, Maldives, South Africa, Monaco, Bali, Croatia, Thassos, Santorini, Cape Verde and now Vietnam, and Hannah has always managed to get us exceptionally good deals to some places we never thought we’d be able to afford. Travel by Hannah have all our details on record and know the kinds of holidays and hotels we like which makes it all very easy. If there’s somewhere you’ve always wanted to go, give them a call and you’ll be surprised at the deals they can give you.
20 de março de 2025
Resposta da Travel by Hannah
Thank you John, we love being a part of your travels and getting the best deals for you and our other customers.
Trip to New Zealand and Australia
We had a wonderful trip and are very appreciative of everything that you did for us from our first chat to sending all of the itinerary. We will definitely use you again.
Everything went very smoothly, from flight transfers to motor home hire, to hotel bookings. The location of all the hotels was perfect.
8 de fevereiro de 2025
Resposta da Travel by Hannah
Thank you Sarah for your kind review and coming through us. We really enjoyed working on and booking your trip, fabulous to hear all enjoyed when taken too.
We look forward to helping with any future trips too.
Trip to Svalbard was fantastic
Trip to Svalbard was fantastic. Well organised, with pre-brief documentation on what to expect and prepare for. Very impressed with SAS. Thanks for finding and organising, this was a very special and memorable holiday for myself and my son.
3 de março de 2025
Resposta da Travel by Hannah
Thank you David, you're more than welcome. It was brilliant being part of such a unique journey for you both. Thank you as always for coming through us.
So helpful and friendly
So helpful and friendly. Really takes the time to ensure they know what you are looking for and once you decide super quick and easy to book.
27 de fevereiro de 2025
Resposta da Travel by Hannah
Thank you ever so much, this is a lovely review!
Resposta da Travel by Hannah
Thank you for your feedback, Lily and the team are very appreciative and look forward to booking you again in the future.
Thank you Lily
Lily was kind, helpful, patient and sorted out all our travel problems. A charming young lady.
19 de fevereiro de 2025
Resposta da Travel by Hannah
Thank you for a very kind feedback, Lily and the team are very appreciative.
Excellent customer service from Mary in…
Excellent customer service from Mary in Marlborough. She knew quickly where to find d information, was focused on our particular requirements and efficiently found the right hotel and holiday.
6 de fevereiro de 2025
Resposta da Travel by Hannah
Thank you for your lovely review.
We’re really pleased to hear you received such efficient and focused service and that everything was quickly matched to your requirements. It’s great to know the process felt smooth and straightforward from start to finish.
We really appreciate you taking the time to share your feedback and hope to help you again in the future.
Holiday tailored to meet our exact…
Holiday tailored to meet our exact requirements and very competitively priced. Staff couldn't have been more helpful.
30 de janeiro de 2025
Opinião espontânea
Resposta da Travel by Hannah
Thank you for your kind review.
We’re really pleased to hear the holiday was tailored exactly to your requirements and that you felt well looked after throughout. It’s great to know the team were helpful and able to get everything just right for you.
We really appreciate your support and hope to help you again in the future.
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