:-)Snabb leverans: Jag beställde Ruby Insulated Raincoat via TRETORNs egen webshop och modtog produkten efter två dagar. :-)Snabb och uppklarande respons från kundservice: Jag bedömde felaktigt, at... Ver mais
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Quite simply one of the best customer service experiences I have ever had from a brand. Frida was just amazing in dealing with my query and resolving it so quickly and to my satisfaction. Having come... Ver mais
OBS! Tretorn tillämpar dolda avgifter vid retur. De skriver på sin hemsida att vid retur tar de ut en avgift på 49 kr. Men Tretorns returavgift är i själva verket 88 kronor. Det är i alla fall det de... Ver mais
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The team were so patient with me when I sent them some pretty impossible questions about the boots (me being indecisive), then patient all over again when I ordered the wrong size and needed to size u... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de botas
- também em
- Loja de calçado
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de malas
- Loja de roupas de exterior
Escrito pela empresa
Born from Scandinavian weather, Tretorn has left marks in many places on earth. Our products have been used on tennis courts, on rainy city streets and in misty, wet forests. Over the past 125 years, we have found new ways to develop new but sustainable products with love for nature. Enjoy everyday life outside with rubber boots, tennis shoes, outerwear and more from Tretorn. Shop at the Official Tretorn Online Store here. http://tretorn.com
Informações de contacto
Ekslingan 4, 254 67, Helsingborg, Suécia
- +46 42 12 73 00
- support@tretornsweden.com
- tretorn.com
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434 opiniões
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Das 3. Mal enttäuscht, jetzt reicht´s
Ich hätte diese Bewertungen hier vorher lesen sollen.
Die "Kid's Aktiv Chelsea Winter" waren jetzt für mich das 3. Paar Stiefel innerhalb von 4 Jahren.
Ich habe Größe 35 und war froh, diese warmen und sehr bequemen Stiefel gefunden zu haben, da ich jeden Tag bei jedem Wetter mit dem Hund unterwegs bin.
Vorgestern hab ich festgestellt, dass jetzt auch das 3. Paar kaputt ist, obwohl ich regelmäßig Rubber Care verwendet habe. Wieder mal Risse im vorderen Bereich. Wieder mal undicht. Wieder mal nach weniger als 1 Jahr.
Es ist eine Unverschämtheit, trotz dieser ganzen negativen Bewertungen, dieses Produkt weiterhin zu einem nicht gerade kleinen Preis zu verkaufen.
Für mich waren es definitiv die letzten TRETORN, was ich eigentlich sehr schade finde.
...........
Die Antwort auf meine Bewertung ist ebenfalls eine Unverschämtheit. Was denken Sie sich eigentlich, so mit Ihren Kunden umzugehen? Fühlen Sie sich in irgendeiner Weise verantwortlich für die fehlerhafte Ware, die Sie verkaufen? Oder ist grundsätzlich bei Ihnen der Kunde Schuld? Mal ist es das Gummipflegemittel, das nicht verwendet wird, mal die falsche Nutzung.
Ich denke ernsthaft darüber nach, dieses Geschäftsgebahren öffentlich zu machen.
18 de maio de 2026
Opinião espontânea
Resposta da TRETORN
Hi Karin,
We are sorry to hear that you are disappointed with your experience.
We would however like to clarify that the Aktiv Chelsea Winter is a children’s boot, designed and developed specifically for children’s use and level of wear. Use outside of the intended target group may affect both durability and overall lifespan of the product over time.
If you wish to proceed with the matter further, we recommend contacting the place of purchase in order for the case to be reviewed through the applicable claims process.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Great customer service and great…
Great customer service and great quality products. I recently purchased a bag that had a small defect and Tretorn promptly responded and sent a new one (plus I didn’t have to return the original). Just amazing. Love the products and the best costumer care around. Highly recommend!
15 de maio de 2026
Opinião espontânea
Resposta da TRETORN
Hi Gerry,
Thank you for your review 😊
We’re sorry to hear there was a defect with your bag, but glad we could help resolve it quickly. We really appreciate you taking the time to share your experience and your recommendation.
Wishing you a great day!
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Absolutely terrible quality
Absolutely terrible quality!
I bought 2 pairs of Tretorn Kase Hybrid. They look really nice but their soles basically started disintegrating after a couple months of usage.
I complained to customer service, they just said it was just "normal wear & tear".
5 de maio de 2026
Opinião espontânea
Resposta da TRETORN
Hi Joao,
Thank you for your feedback. We are sorry to hear about your experience and understand your disappointment.
We have reached out to you directly via email, as we are very keen to continue the dialogue and look further into this together with you.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Fantastic customer service
I contacted Tretorn about a pair of their boots which had incurred some damage - they immediately offered me a replacement pair or a full refund - I opted for a replacement pair which I received two days later - VERY impressed...
22 de abril de 2026
Opinião espontânea
Resposta da TRETORN
Hi Annabel,
Thank you for taking the time to share your experience.
We’re pleased to hear that you were satisfied with how your case was handled and that your replacement reached you quickly.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Vill verkligen rekommendera servicen på…
Vill verkligen rekommendera servicen på Tretorn, snabb återkoppling och otroligt tillmötesgående. Produkterna är även dom magiska!
21 de abril de 2026
Opinião espontânea
Resposta da TRETORN
Hej Anna,
Tack snälla för ditt fina omdöme! Vad roligt att höra att du är nöjd med både servicen och produkterna, det uppskattar vi verkligen.
Hoppas vi får hjälpa dig igen framöver 😊
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Tretorn Terrain
Tretorn Terrain. Sämsta stöveln. Har nu reklamerat 2 ggr . Stövlarna spricker i gummit. Höll 2 år båda gångerna. Fick nya efter första reklamationen men som tyvärr också bara höll i 2 år. Reklamerat igen och väntar svar från Widforss där jag köpte dem.
Mycket snabbt svar från Tretorn och från Widforss som ersätter stövlarna.
17 de abril de 2026
Opinião espontânea
Resposta da TRETORN
Hej Ulf,
Tack för att du delar med dig och vad tråkigt att höra om din upplevelse.
Det ska självklart inte hända, särskilt inte vid två tillfällen. Vi förstår verkligen att det här känns tråkigt.
Eftersom köpet är gjort via Widforss hanteras reklamationen av dem och det är bra att du redan är i kontakt med dem. De kommer att hjälpa dig vidare i ärendet.
Vi tar med oss din feedback internt, då det här är viktigt för oss att följa upp.
Hör gärna av dig till oss om du vill ha tips kring skötsel och hur du får ut så mycket som möjligt av dina stövlar.
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Zum zweiten Mal habe ich Tretorn…
Zum zweiten Mal habe ich Tretorn Gummistiefeletten gekauft, da diese Stiefel super bequem sind.
Nun ist auch dieses 2. Paar undicht, obwohl sie nicht so oft getragen wurden.
Schon das erste Paar hatte Risse bekommen.
Bei Gummistiefel für fast 120 € erwarte ich eine andere
Qualität. In Zukunft nur noch Billigvarianten, die aber leider nicht so bequem sein werden. Schade.
Habe vom Versender den Hinweis bekommen, dass Naturkautschuk eingefettet werden muss....
13 de abril de 2026
Opinião espontânea
Resposta da TRETORN
Hello Tamara,
Thank you for your feedback and we’re truly sorry to hear about your experience especially as this concerns a second pair. That’s of course not the quality or durability we expect from our products.
To ensure your case is handled as smoothly as possible, we recommend reaching out to the retailer where you purchased the boots, as they will be able to assist you directly with the claim.
We’re really glad to hear that you find our boots comfortable, and we truly hope to regain your trust. If you have any questions about care or would like guidance on how to extend the lifespan of natural rubber, you’re always very welcome to reach out to us – we’re happy to help.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Great customer service
Great customer service! No questions asked, just great help!
9 de abril de 2026
Opinião espontânea
Resposta da TRETORN
Hi Thea,
Thank you so much for your lovely review 😊
It really means a lot to us to hear that you had a great experience with our customer service.
Feel free to reach out anytime if you need help!
Have a great day 🌟
Kind Regards,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Köper aldrig mer tretorns gummistövlar
Köper aldrig mer tretorns gummistövlar. Första paret gick sönder efter 4 månader andra paret efter 9 månader. De spricker och läcker in vatten. Förr var de lika med kvalité, nu är de made in China...
7 de abril de 2026
Opinião espontânea
Resposta da TRETORN
Hej Ulla,
Det var verkligen tråkigt att läsa, så ska det självklart inte vara. Vi förstår din frustration, inte minst när du upplevt samma problem med två par.
Det du beskriver stämmer inte överens med den kvalitet vi vill leverera och vi vill gärna hjälpa dig att lösa detta.
Hör gärna av dig till vår kundservice med ordernummer och bilder, så ser vi till att ta det vidare och hitta en lösning.
Hoppas vi får chansen att göra det här rätt för dig.
Önskar dig en fin dag.
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Helt HÅPLØS returordning
Helt HÅPLØS returordning, fullSTENDIG UBRUKELIG, er det rart folk heller bestiller fra Zalando o.l. Helt uholdbart på denne siden av 2000-tallet.
31 de março de 2026
Opinião espontânea
Resposta da TRETORN
Hej Malin,
Tack för din feedback, vi är verkligen ledsna att höra att du upplevt returprocessen så här. Det är självklart inte den upplevelse vi vill att du ska ha hos oss.
Vi vill gärna hjälpa dig att lösa detta så smidigt som möjligt. Vänligen kontakta oss på vår kundservice med ditt ordernummer, så ser vi över ditt ärende och hittar en lösning tillsammans.
Önskar dig en fin dag!
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Outstanding customer service
By far the most comfortable boots I have ever worn and outstanding customer service- I highly recommend Tretorn.
25 de março de 2026
Opinião espontânea
Resposta da TRETORN
Hi Phoene,
Thank you so much for your kind words! We’re delighted to hear that you find your boots so comfortable and that you had a great experience with our customer service.
Your recommendation means a lot to us.
Kind Regards,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Sendte et par sko i retur for 5 uker…
Sendte et par sko i retur for 5 uker siden. Måtte sende via Posten fordi UPS ikke har hente/retur punkt.
Betalte nesten 300 kr for returen.
Veldig komplisert retursystem!
Idag kom pakken i retur til meg.
Hva gjør man?
24 de março de 2026
Opinião espontânea
Resposta da TRETORN
Hej Charlotte,
Tack för din feedback.
Vi beklagar att returprocessen har varit komplicerad och att din retur har kommit tillbaka till dig, det är självklart inte så det ska fungera.
En av våra kollegor har varit i kontakt med dig och vi arbetar vidare för att lösa ärendet på bästa möjliga sätt.
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Trevlig kundtjänst som hjälpte till att…
Trevlig kundtjänst som hjälpte till att hitta mitt köp och snabbt ordnade så att jag fick ett nytt par med Chelsea boots som ersättning för det med sprickor i gummit.
9 de março de 2026
Opinião espontânea
Resposta da TRETORN
Hej,
Tack snälla för ditt fina omdöme! Vad roligt att höra att vi kunde hjälpa dig att hitta ditt köp och snabbt lösa reklamationen. Vi hoppas att du kommer trivas riktigt bra i dina nya Chelsea boots.
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Faulty Ankle Wellies
I have only given one star because I do like the design and I do love Scandinavian products.
I have purchased 2 pairs of Tretorn ankle wellies (sadly, or stupidly because they fit so well I never kept the receipts of both pairs) over the last 18 months and both pairs have split on the seams. I only take a size 36 shoe size. They split after about 6 months each one. Tretorn will not take any responsibility and just tell me to contact the retailer I purchased them from. I have since read other people have encountered this fault. I won’t be buying this brand again unfortunately.
7 de março de 2026
Opinião espontânea
Resposta da TRETORN
Hi Sue,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience, especially as it has happened more than once.
We always want our products to meet expectations, so we really appreciate you bringing this to our attention. As the boots were purchased through a retailer, the complaint process is normally handled by the store where the purchase was made as they manage warranty claims directly.
If the receipt is no longer available it may sometimes be possible for the retailer to locate the purchase through a bank transaction and assist further.
Thank you again for taking the time to share your experience.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn Sweden AB
Resposta da TRETORN
Hej Charlotte,
Stort tack för ditt omdöme, vad roligt att höra! Vi är glada att du är nöjd med vår service.
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Toppenbra bemötande och snabbt agerande…
Toppenbra bemötande och snabbt agerande vid reklamation!
5 de março de 2026
Opinião espontânea
Resposta da TRETORN
Hej Lovisa,
Stort tack för ditt fina omdöme, det gör oss verkligen glada att läsa! Vad härligt att höra att du upplevde ett bra bemötande och att vi kunde hjälpa dig snabbt.
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Supersnabb återkoppling och inga…
Supersnabb återkoppling och inga problem att reklamera produkten.
5 de março de 2026
Opinião espontânea
Resposta da TRETORN
Hej Elin,
Stort tack för ditt fina omdöme! Vad roligt att höra att du upplevde snabb återkoppling och att reklamationen löstes smidigt.
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Bad quality (bought them twice)
Two times I bought an expensive pair of Tretorn shoes (different models) and both pairs got broken real fast. Rubber is coming loose, seams coming apart. When I went back to the store with the first pair, the person helping me wasn't surprised, they told me about Tretorns being returned all the time. Altough I love the way they look, I would never recommend buying those shoes
4 de março de 2026
Opinião espontânea
Resposta da TRETORN
Hi,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
Even though the purchase was made through a retailer, feedback like this is very important to us and has been shared internally with our product team. We continuously work to improve the quality and durability of our products and insights from our customers are a valuable part of that process.
Thank you again for bringing this to our attention.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn Sweden
Defect after few months
I bought a pair of Blasia Boots in October 2025. They are very comfortable to walk in, but unfortunately (despite the high price) they already broke a few weeks ago. On both boots, there are small cracks on top of the foot, near the toes where the boot bends. In addition, the sole is leaking somewhere. The sole absorbs water, and when I walk it sounds as if a little chick is squeaking inside. Such a shame for the money I spent.
7 de fevereiro de 2026
Opinião espontânea
Resposta da TRETORN
Hi Linda,
Thank you for sharing your experience. We’re very sorry to hear that your Blasia Boots have developed cracks and that the sole is leaking. This is not the quality or durability we expect from our products.
We would very much like to look into this further. Please contact our Customer Service team directly and include your order number together with photos of the defects so we can properly investigate and assist you.
We look forward to hearing from you and resolving this matter.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Snabbt svar
Snabbt svar. Trevligt bemötande och enkel lösning
24 de fevereiro de 2026
Opinião espontânea
Resposta da TRETORN
Hej Maria,
Stort tack för ditt fina omdöme, det gör oss verkligen glada att läsa om din positiva upplevelse med oss.
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
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