:-)Snabb leverans: Jag beställde Ruby Insulated Raincoat via TRETORNs egen webshop och modtog produkten efter två dagar. :-)Snabb och uppklarande respons från kundservice: Jag bedömde felaktigt, at... Ver mais
A empresa respondeu
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Quite simply one of the best customer service experiences I have ever had from a brand. Frida was just amazing in dealing with my query and resolving it so quickly and to my satisfaction. Having come... Ver mais
OBS! Tretorn tillämpar dolda avgifter vid retur. De skriver på sin hemsida att vid retur tar de ut en avgift på 49 kr. Men Tretorns returavgift är i själva verket 88 kronor. Det är i alla fall det de... Ver mais
A empresa respondeu
The team were so patient with me when I sent them some pretty impossible questions about the boots (me being indecisive), then patient all over again when I ordered the wrong size and needed to size u... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de botas
- também em
- Loja de calçado
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de malas
- Loja de roupas de exterior
Escrito pela empresa
Born from Scandinavian weather, Tretorn has left marks in many places on earth. Our products have been used on tennis courts, on rainy city streets and in misty, wet forests. Over the past 125 years, we have found new ways to develop new but sustainable products with love for nature. Enjoy everyday life outside with rubber boots, tennis shoes, outerwear and more from Tretorn. Shop at the Official Tretorn Online Store here. http://tretorn.com
Informações de contacto
Ekslingan 4, 254 67, Helsingborg, Suécia
- +46 42 12 73 00
- support@tretornsweden.com
- tretorn.com
4,2
Bom
434 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Von der Bestellung bis zum Versand war…
Von der Bestellung bis zum Versand war alles in Ordnung. Aber wenn man nicht weis welche Größe man hat muss man ja auch mehrere Größen bestellen.
Die Schuhe die man dann aber zurückschicken muss, dass die einem noch mit fast 10€ in Rechnung gestellt werden absolute Frechheit. Wir mussten doppelt bestellen (leider) also sind fast 20€ zusammen gekommen. Der Kinderschuh kam 85€ im Sale, 100€ regulär.
16 de janeiro de 2026
Opinião espontânea
Resposta da TRETORN
Hello,
Thank you for taking the time to share your experience. We’re glad to hear that everything worked well from order to delivery.
We understand that it can be difficult to choose the right size, especially when you’re between two options. If you ever feel unsure about sizing or model selection, our customer service team is always happy to assist before you place an order. We’re here to provide guidance and help you find the best possible fit.
If you would like us to take a closer look at your specific case, please feel free to contact our customer service directly with your order details, and we’ll be happy to review it.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Really first class customer service.
Really first class customer service.
I bought some of the ankle length rubber boots which have been fantastic through the winter months and I absolutely love them. However I had an issue with one of the boots and contacted customer service. Frida dealt with the problem and was excellent from start to finish. Absolutely fantastic customer service.
18 de fevereiro de 2026
Opinião espontânea
Resposta da TRETORN
Hi,
Thank you so much for your kind words.
We’re really happy to hear that you’ve loved your ankle boots and that they’ve worked so well for you during the winter. That’s exactly what we hope for.
It’s also great to hear that Frida was able to help and that you felt well taken care of throughout the process. We’ll be sure to pass your feedback on to her.
Thanks again for taking the time to leave a review. It truly means a lot to us.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Kjøpte ett par med sko 15.januar
Kjøpte ett par med sko 15.januar, skulle få de levert av Ups. Fikk ingen hentekode eller beskjed om at de var levert. De ble deretter sendt tilbake til Tretorn sitt lager. Har prøvd å kontakte kundeservice to ganger og får ikke svar. Hadde ikke kjøpt her igjen om jeg visste dette….
15 de janeiro de 2026
Opinião espontânea
Resposta da TRETORN
Hej Mona,
Tack för att du delar med dig av din upplevelse. Vi beklagar verkligen att du inte har fått någon avisering från UPS och att din beställning därför skickades tillbaka till vårt lager. Det är självklart inte den upplevelse vi vill att våra kunder ska ha.
Vi är också ledsna att höra att du inte har fått svar från vår kundservice. Vi vill gärna undersöka vad som har hänt och hjälpa dig vidare på bästa sätt.
Vänligen kontakta oss direkt via vår kundservice och uppge ditt namn samt ordernummer, så ser vi till att prioritera ditt ärende och reda ut detta så snabbt som möjligt.
Vi hoppas att du ger oss möjligheten att rätta till situationen.
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Helt obegripliga storlekar och…
Helt obegripliga storlekar och passform. 37 är för litet och 38 för stort. Skorna glappar i hälen oavsett. Har köpt två olika modeller av deras hybridskor och upplevt detta på båda. Det är synd för att skorna är snygga och praktiska.
Ett annat minus är att returer kostar 49kr.
10 de fevereiro de 2026
Opinião espontânea
Resposta da TRETORN
Hej Ellie,
Tack snälla för att du delar med dig.
Vi förstår verkligen frustrationen i att hamna mellan två storlekar – särskilt när man annars gillar skorna. Passform är så individuellt och vissa modeller kan upplevas olika beroende på fotform och hur man vill att skon ska sitta. Hör gärna av dig till oss så hjälper vi gärna till med rådgivning kring modell och storlek.
Tack igen för din feedback – den betyder mycket för oss.
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Mycket bra kundservice
Mycket bra kundservice, snabba och tillmötesgående!
4 de fevereiro de 2026
Opinião espontânea
Resposta da TRETORN
Hej Linda,
tack för ditt fina omdöme. Vad roligt att höra att du är nöjd med vår kundservice och vårt bemötande. Vi uppskattar verkligen att du tog dig tid att lämna ett omdöme.
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Style over substence
After waiting 2 years to afford to buy a very expensive pair of short welly Tretorn boots, the sole split within 2 months & they now fill with water as soon as it rains. Really expensive & totally useless 🥲
31 de janeiro de 2026
Opinião espontânea
Resposta da TRETORN
Hi,
We’re sorry that the boots haven’t held up as expected and would like to help. Please contact us at support@tretornsweden.com with your order number and proof of purchase, and we’ll assist you further.
Best regards,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Blasia boot sole cracked within 2 months
I ordered a pair of Blasia boots in September 2025. I was over the moon with them at first. Comfortable, water proof, stylish, but the sole of one of the boots cracked within 2 months. Customer services were responsive and sent a new replacement pair when I reported the issue. I'm hoping this pair won't split!
30 de janeiro de 2026
Opinião espontânea
Resposta da TRETORN
Hi Deborah,
Thank you for your feedback.
We’re glad to hear you’re enjoying your boots and that our customer service team could quickly resolve the issue. We hope your replacement pair serves you well, and please don’t hesitate to contact us if you need any further assistance.
Best regards,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Great client service
Great client service, and amazing products
27 de janeiro de 2026
Opinião espontânea
Resposta da TRETORN
Thank you Camilla, for your lovely review!
We’re happy to hear you had a great experience with our customer service and that you’re enjoying our products. Your feedback truly means a lot to us!
Best regards,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Väldigt tillmötesgående och trevlig…
Väldigt tillmötesgående och trevlig hantering av mitt reklamationsärende!
27 de janeiro de 2026
Opinião espontânea
Resposta da TRETORN
Hej Kristina,
Stort tack för ditt fina omdöme! 🌟
Vad roligt att höra att du är nöjd med hanteringen av ditt reklamationsärende. Vi uppskattar verkligen att du tog dig tid att dela med dig av din upplevelse och hoppas få hjälpa dig igen framöver.
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Fantastic customer service
Fantastic customer service. Quick to reply and resolve and issue with an order.
26 de janeiro de 2026
Opinião espontânea
Resposta da TRETORN
Hello Bertie,
Thank you very much for your kind review!
We’re happy to hear that you were satisfied with our customer service and that we could resolve the issue quickly.
You’re always welcome to contact us again if you need any assistance.
Best regards,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Jättefin hjälp av Frida i kundtjänst
Jättefin hjälp av Frida i kundtjänst! Tar min reklamation på allvar och kompenserar mig fint. Kommer fortsätta handla hos Tretorn! Väldigt nöjd med skorna också 😊
26 de janeiro de 2026
Opinião espontânea
Resposta da TRETORN
Hej Maria,
Tusen tack för ditt fina omdöme! Det gör oss verkligen glada att höra att du kände dig väl omhändertagen av Frida och att vi kunde hjälpa till på ett bra sätt.
Extra roligt att du dessutom är nöjd med skorna, det betyder mycket för oss. Vi ser fram emot att få hjälpa dig igen framöver!😊
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Bad service
25 de janeiro de 2026
Opinião espontânea
Resposta da TRETORN
Hej Sanna,
Tack för att du delar din upplevelse. Vi beklagar att du upplevt vår service som bristfällig.
Ärendet gällde en retur och det belopp som kvarstod på fakturan. Vid köp tillkommer en fraktkostnad på 39 kr som inte återbetalas och vid retur dras en returavgift på 49 kr av från varans värde. Återbetalningen har därför skett korrekt enligt våra villkor.
Om något fortfarande känns oklart är du varmt välkommen att kontakta vår kundservice, så hjälper vi gärna till.
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Trevlig kundservice med snabbt svar.
Varan kom som den skulle men behövde reklameras efter några veckor.
Ärende gick snabbt med trevlig kundtjänst och de skickar en ny vara.
21 de janeiro de 2026
Opinião espontânea
Resposta da TRETORN
Hej Madeleine,
Tack så mycket för dina fina ord! Vi blir verkligen glada att höra att du är nöjd med dina stövlar och att vår kundservice kunde lösa problemet snabbt.
Varma hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Great boots
Great boots, slight issue with the first pair I ordered was very quickly rectified by their excellent customer support.
5 de janeiro de 2026
Opinião espontânea
Resposta da TRETORN
Hi,
Thanks so much for your feedback! We’re thrilled to hear you’re enjoying your boots and that our team could quickly sort out the initial issue. It really makes us happy to know you’re satisfied!
Best regards,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Efficient Support and Quick Resolutions
I’ve had two interactions with Tretorn’s support (Fredrica) in the past year. The first was for a pair of boots that arrived slightly damaged during delivery, and the second was for the same pair of boots that cracked in under a year. In both cases, support asked for photos and handled the issue efficiently. For the delivery damage, they issued a small refund. For the cracked boots, they offered either a replacement or a full refund under warranty. Though it was a little disappointing that the boots cracked so quickly, I chose the replacement as I've found the boots comfortable to wear. Overall, the process was straightforward and resolved quickly.
19 de janeiro de 2026
Opinião espontânea
Resposta da TRETORN
Hi,
Thank you so much for your thoughtful review! We’re really happy to hear that Fredrica could help you both times and that you’re enjoying your replacement boots. We’re so glad you shared your experience with us!
Best regards,
Frida Gustafsson
Customer Service
Tretorn
Wonderful customer service
I had the most wonderful customer service experience with Frederica at Tretorn, she was so helpful, prompt, and kind! It makes it very worthwhile to buy directly from the company.
10 de dezembro de 2025
Opinião espontânea
Resposta da TRETORN
Hi Erin,
Thank you so much for your lovely review! We’re so happy to hear Frederica could help you, your kind words really make our day!
Best regards,
Frida Gustafsson
Customer Service
Tretorn
Excellent customer service
I love my Tretorn Eva boots but sadly, the seam split less than a year in so I contacted customer service. They offered me a replacement or a full refund straight away.
It was so easy to contact them and get the issue resolved.
I’m sure it’s just a fault with this pair because otherwise they are excellent quality. I’d definitely order from them again.
13 de janeiro de 2026
Opinião espontânea
Resposta da TRETORN
Hi Rebecca,
Thank you so much for your lovely review! We’re really happy to hear how much you enjoy your Eva boots, and it’s great that we could sort out the issue with your pair quickly. Your kind words really make a difference to our team – we truly appreciate it.
Wishing you many happy steps in your boots!
Best regards,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Outstanding customer service
Lovely footwear and great quality. There was an issue with my order and upon contacting customer support, a full refund was issued quickly. Outstanding customer service.
9 de janeiro de 2026
Opinião espontânea
Resposta da TRETORN
Hi Elen,
Thank you for your kind words. We’re really glad to hear you’re happy with your shoes and that we could sort out the issue quickly. It means a lot to us to know our support made a difference.
Best regards,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Super bra och hjälpsam kundservice!
9 de janeiro de 2026
Opinião espontânea
Resposta da TRETORN
Hej Lina,
Stort tack för ditt fina omdöme! Vi blir verkligen glada att höra att du är nöjd med vår kundservice.
Bästa hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Tretorn
Magisk och effektiv service
Hela upplevelsen från snabb leverans, till otroligt snabb återkoppling av kundtjänst samt deras vänlighet och service. WOW säger jag bara! Vilken magisk upplevelse
18 de dezembro de 2025
Opinião espontânea
Resposta da TRETORN
Hej Camelia! Tusen tack för dina fina ord, det betyder mycket för oss att du känner dig nöjd men både vår leverans och kundtjänst. Tack för du tog dig tiden att skriva. Vi önskar dig ett Gott Nytt År!
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