:-)Snabb leverans: Jag beställde Ruby Insulated Raincoat via TRETORNs egen webshop och modtog produkten efter två dagar. :-)Snabb och uppklarande respons från kundservice: Jag bedömde felaktigt, at... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Quite simply one of the best customer service experiences I have ever had from a brand. Frida was just amazing in dealing with my query and resolving it so quickly and to my satisfaction. Having come... Ver mais
A empresa respondeu
OBS! Tretorn tillämpar dolda avgifter vid retur. De skriver på sin hemsida att vid retur tar de ut en avgift på 49 kr. Men Tretorns returavgift är i själva verket 88 kronor. Det är i alla fall det de... Ver mais
A empresa respondeu
The team were so patient with me when I sent them some pretty impossible questions about the boots (me being indecisive), then patient all over again when I ordered the wrong size and needed to size u... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de botas
- também em
- Loja de calçado
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de malas
- Loja de roupas de exterior
Escrito pela empresa
Born from Scandinavian weather, Tretorn has left marks in many places on earth. Our products have been used on tennis courts, on rainy city streets and in misty, wet forests. Over the past 125 years, we have found new ways to develop new but sustainable products with love for nature. Enjoy everyday life outside with rubber boots, tennis shoes, outerwear and more from Tretorn. Shop at the Official Tretorn Online Store here. http://tretorn.com
Informações de contacto
Ekslingan 4, 254 67, Helsingborg, Suécia
- +46 42 12 73 00
- support@tretornsweden.com
- tretorn.com
4,2
Bom
434 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Really amazing customer service
Really amazing customer service. My boots were damaged and they gave me a full refund plus 20% off my next purchase.
4 de novembro de 2025
Opinião espontânea
Resposta da TRETORN
Thank you so much for your kind words!
We’re really happy to hear that you’re satisfied with how we handled your case.
Wishing you a wonderful afternoon!
Bra service och lätt att kommunicera 🤩
4 de novembro de 2025
Opinião espontânea
Resposta da TRETORN
Vad roligt att höra att du är nöjd med vår kundservice, det betyder verkligen mycket för oss!
Tack för att du tog dig tid att dela med dig.
Vi önskar dig en riktigt härlig eftermiddag.
Världsklass!
Världsklass!
Köpte en jacka till min son, efter en vecka gick dragkedjan sönder. Ett snabbt mail till supporten med bild på jackans modellnummer och min hemadress, hade jag 4 dagar senare en helt ny jacka på posten, och en lycklig son igen! Snabbt, enkelt och smidigt.
27 de outubro de 2025
Opinião espontânea
Resposta da TRETORN
Stort tack för dina fina ord om vår kundservice 🙂
Vad roligt att höra att du är nöjd med vår hantering av ditt ärende.
Vi uppskattar verkligen att du tog dig tid att dela med dig av din upplevelse, det betyder mycket för oss! Önskar dig en fin eftermiddag.
Jag önskade reklamera en stövel pga…
Jag önskade reklamera en stövel pga trasig söm. Deras support svarade mig snabbt och krånglade inget utan godtog reklamationen och erbjöd mig antingen ett par nya skor eller pengarna tillbaka.
Jättenöjd med deras trevliga bemötande!
31 de outubro de 2025
Opinião espontânea
Resposta da TRETORN
Tack snälla för din fina återkoppling! 🌟
Vad roligt att höra att du är nöjd med bemötandet och hur din reklamation hanterades. Det betyder mycket för oss att du uppskattar vår kundservice.
Vi önskar dig en trevlig dag.
Superservice
Superservice! Jättebra hjälp vid skada på en köpt vara!
30 de outubro de 2025
Opinião espontânea
Resposta da TRETORN
Hej Lovisa,
Tack snälla för ditt fina omdöme!
Vi blir verkligen glada att höra att du fick bra hjälp och att allt löste sig på ett bra sätt. Det betyder mycket för oss att veta att du känner dig nöjd med servicen.
Vänliga Hälsningar,
Frida Gustafsson
Customer Service
Tretorn have a great product which was…
Tretorn have a great product which was delivered very efficiently in view of it coming from Sweden.
Their immediate application of a price promotion to my order in transit was much appreciated.
28 de outubro de 2025
Opinião espontânea
Resposta da TRETORN
Hi,
Thanks a lot for your lovely review!
We’re really glad you’re enjoying your Tretorn product and that you were happy with our service.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Snabb återkoppling och väldigt…
Snabb återkoppling och väldigt serviceminded!
29 de outubro de 2025
Opinião espontânea
Resposta da TRETORN
Hej,
Tack för ditt fina omdöme!
Härligt att höra att du är nöjd med både återkoppling och service.🙏
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Super happy with my boots
Super happy with my boots. Contacted customer service due to a malfunction. Amazing handling of my complaint. Great service.
22 de outubro de 2025
Opinião espontânea
Resposta da TRETORN
Hi,
Thank you so much for taking the time to leave such a lovely review! We’re delighted to hear that you’re happy with both your boots and the support you received from our team.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Otroligt smidig och trevlig hjälp och…
Otroligt smidig och trevlig hjälp och process! Kundservice i världsklass!
23 de outubro de 2025
Opinião espontânea
Resposta da TRETORN
Hej Lena,
Stort tack för ditt fina omdöme! Vi blir verkligen glada att höra att du är nöjd med både hjälpen och processen. Din feedback betyder mycket för oss!
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Heavy boots and sliding socks
I found the Terrang boots so heavy it actually hurt my ankles, wore them for work and festival settings and it felt like an extra work out - not ideal when on the move all day my legs were shattered. Also my socks kept sliding down even when I added an insole, you have to get super thick sports socks to wear with them and they would always wear out at the back. Really gave them an go as I liked the look but ended up reselling.
22 de outubro de 2025
Opinião espontânea
Resposta da TRETORN
Hi Tiffany,
Thank you for your review and for giving the Terräng boots a try. We’re sorry to hear they felt too heavy for your needs. They’re made for durability in demanding conditions, but we understand comfort is key. We’d be happy to help you find a lighter model that suits you better, feel free to reach out to our customer service team anytime.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
AVOID - boots fall apart, not worth the money
Got some faux fur lined Tretorn ankle wellies last Christmas. They were incredibly comfortable, very waterproof and I loved them. However, after just a month of use the loop pull on the right wellie boot came off in my hand, clearly due to poor stitching.
Unfortunately, as Tretorn don’t take any responsibility for products purchased from an external retailer, we had to contact The White Company where the boots were purchased from. They were useless and only offered a gift voucher to the value of 10% of the original value of the boots. This is a pathetic excuse for customer service and did not solve anything! We also could have sent them off for repair, which would have meant being without the boots for at least two weeks while they reached the company and then additional time after while White Company sorted out a replacement/their return. Absolutely lousy solution IMO, as it involves the customer being inconvenienced despite the product being faulty. In the end we left it and simply negotiated a 10% refund, which was still pathetic but the best we could get.
Now, 9 months later the rubber has started to split and crack on the boots, letting water in. Now I read the reviews on here I can see this is a common quality issue that Tretorn refuse to address, it seems - they just continue to take people’s money for overpriced boots that don’t last more than a year. Disgraceful!!!
We will try contacting White Company again to let them know but I know they aren’t going to be much help. It would be much easier if we could contact Tretorn directly seeing as THEY manufactured the boots, but they don’t want to know. Shocking customer service from both Tretorn and The White Company. Will be avoiding both in future!!
21 de outubro de 2025
Opinião espontânea
Resposta da TRETORN
Hi Adele,
We’re truly sorry to hear about your experience and that your boots didn’t last as expected. That’s certainly not the level of quality or durability we aim to deliver.
As your purchase was made through The White Company, all warranty and claim matters need to be handled directly with them, in line with retail and consumer regulations. This process ensures that every customer receives the correct handling based on where the product was purchased.
We completely understand how disappointing this situation must feel, and we genuinely appreciate you taking the time to share your feedback. Please be assured that we continuously work with our production and material development teams to strengthen both product quality and longevity.
We’re very sorry this has affected your trust in Tretorn, and we truly hope we’ll have the opportunity to provide you with a better experience in the future.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Excellent company to deal with from the…
Excellent company to deal with from the UK!
I purchased two pairs of boots in September. Two very different styles, the Halla and the Low Neo. I wish that I had not ordered both in my size 38/UK size 5.
The Halla was too small and the Low Neo too big. I did measure my feet and it very helpfully states the length of the boot.
Concerned regarding returning the Halla due to the previous Trust pilot reviews from the UK.
I am rather technically challenged and don't have a printer. One email to customer services and Nellie promptly sorted it out for me. I got a label for UPS e-mailed to me and I went to the library and got the return paperwork printed. It was all in English. I dropped it off at the local shop and it quickly returned to Sweden and the refund was prompt.
If you are in the UK it makes sense to buy from Tretorn EU. Having read most of the reviews on trust pilot, you are in a significantly improved place if a fault develops with the boots. You have a generous three year warranty if you deal with Tretorn EU directly. I sold the Low Neo boots on eBay for a small loss, popular as Toast is selling them.
EU Tretorn sends offers to those who sign up for the emails. Next time I get an offer I will reorder the Low Neo boots in chocolate as they are stylish as well as practical.
Many companies who manufacture rubber boots have reviews saying that they split after a short time. I think that legislation regarding softening ingredients is the root cause.
Where else would you get a THREE YEAR warranty and such helpful people.
Retailers probably don't want the hassle of sorting out any potential problems.
TRETORN EU goes above and beyond to help their customers. THANKS TRETORN,!
12 de setembro de 2025
Opinião espontânea
Resposta da TRETORN
Hi,
Thank you so much for taking the time to share such a detailed and thoughtful review. We truly appreciate it!
It’s wonderful to hear that Nellie was able to assist you quickly and that your return went smoothly. We completely understand that online shopping can be tricky when it comes to sizing, so we really value your feedback and insight.
We’re so glad to know that you’re happy with your experience and that you appreciate our three-year warranty and customer support, it means a lot to us. We’ll make sure to share your kind words with the team!
We look forward to welcoming you back and hope your next pair will be a perfect fit.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
No support available
Ordered a jacket mid september here. I have sent it back and i didnt receive any money back in six weeks. Opened a ticket in their zendesk, no response whatsoever. No phone number, no email adress available. When you need support youre in front of a brick wall, not trustworthy apparently
Edit:
Finally received a response, therefore changing to 3 stars…
20 de outubro de 2025
Opinião espontânea
Resposta da TRETORN
Hi Andreas,
We sincerely apologize for this.
We’ve recently discovered a system error that unfortunately affected a few of our customers, causing delays in processing refunds. We’re truly sorry for this and for any frustration it may have caused.
I can see that we’ve responded to you that a full refund has now been processed for your return.
Once again, we apologize and thank you for your patience.
Kind regards,
Frida Gustafsson
Customer Service
Amazing shoes with amazing support
Amazing shoes with amazing support. We already have more than two pairs and are really happy with these. :)
11 de outubro de 2025
Opinião espontânea
Resposta da TRETORN
Hi Sebastian,
Thank you so much for your kind feedback!
We’re really glad to hear that you’re happy with the shoes and our support. It truly means a lot to us.
Wishing you a great week!
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Quick response and instant refund for a…
Quick response and instant refund for a product failure. I'm impressed with companies in these times that take on board customer feedback and provide good customer service.
8 de outubro de 2025
Opinião espontânea
Resposta da TRETORN
Hi Kate,
Thank you so much for your kind review. We're really glad to hear that you were happy with the support and that everything was sorted out quickly. Wishing you a lovely weekend!
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Resposta da TRETORN
Hej Hanna,
Tack för din fina feedback! Det gör oss verkligen glada att du är nöjd med vår kundservice.
Ha en riktigt bra dag!
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Resposta da TRETORN
Hej Isabella,
Tack för din fina feedback! Vi blir verkligen glada över att höra att du upplevde det smidigt och enkelt, och att du fick ett bra bemötande av vår kundtjänst.
Ha en riktigt underbar dag!
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
3 paar Gummistiefel undicht
Ich habe selbst 3 paar Gummistiefel gekauft . Bei den ersten 2 Paar dachte ich noch ich hätte sie selbst geschädigt und habe der Marke ein drittes Mal eine Chance gegeben. Jetzt wieder beide Stiefel undicht. Es sind eindeutig jeweils außen die Nähte undicht. Meine Tochter hat auch ein Paar Stiefeletten, bei denen sich wie bei anderen Bewertungen die obere „Beschichtung“ auflöst. Es gibt keine Belege mehr, da die Gummistiefel alle in Schweden gekauft wurden, ist zwar sehr ärgerlich. Daher mein Fazit: nie wieder Tretorn, die vielen positiven Bewertungen kann ich nicht nachvollziehen.
4 de outubro de 2025
Opinião espontânea
Resposta da TRETORN
Hi,
We're truly sorry to hear about your experience and we completely understand your frustration, especially after giving our products several chances. This is absolutely not the level of quality or durability we want our customers to encounter and we take your feedback very seriously.
Although you no longer have the receipts, if the boots were purchased directly from our website (tretorn.com), we would still like to try and assist you. Please feel free to contact us at support@tretornsweden.com
with the name or email address used when placing the order and we’ll do our best to locate it and help you with a possible claim.
We also want to clarify, not as an excuse but as context, that the environmentally friendly rubber materials we use today (PVC free and designed with sustainability in mind) do require regular care to maintain their performance and durability over time.
Once again, we’re very sorry for the disappointment and we appreciate you taking the time to share your feedback. If you’re open to it, we’re here and ready to support you further.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Det här är kundservice som överträffar…
Det här är kundservice som överträffar förväntningarna! En fog hade släppt på en av stövlarna jag köpt för två år sen, så jag frågade om råd hur den skulle lagas (eftersom garantin gått ut).
I stället så skickar de en ersättning utan kostnad, något som jag absolut inte hade väntat mig.
Heder åt Tretorn!!
30 de setembro de 2025
Opinião espontânea
Resposta da TRETORN
Hej David,
Stort tack för dina fina ord – så roligt att läsa din recension!
Vi är glada att vi kunde hjälpa till på ett sätt som kändes rätt, även om garantitiden hade passerat. För oss är det viktigt att ta ansvar för våra produkter och göra det smidigt för dig som kund.
Tack igen för att du hörde av dig och delade med dig av din upplevelse.
Ha en riktigt fin torsdagseftermiddag!
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Snabb bra service
26 de setembro de 2025
Opinião espontânea
Resposta da TRETORN
Stort tack för ditt fina omdöme, Tim!
Vi uppskattar verkligen att du tog dig tid att lämna feedback, och vi kommer självklart att dela det med teamet.
Önskar dig en riktigt fin dag!
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
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