:-)Snabb leverans: Jag beställde Ruby Insulated Raincoat via TRETORNs egen webshop och modtog produkten efter två dagar. :-)Snabb och uppklarande respons från kundservice: Jag bedömde felaktigt, at... Ver mais
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Quite simply one of the best customer service experiences I have ever had from a brand. Frida was just amazing in dealing with my query and resolving it so quickly and to my satisfaction. Having come... Ver mais
A empresa respondeu
OBS! Tretorn tillämpar dolda avgifter vid retur. De skriver på sin hemsida att vid retur tar de ut en avgift på 49 kr. Men Tretorns returavgift är i själva verket 88 kronor. Det är i alla fall det de... Ver mais
A empresa respondeu
The team were so patient with me when I sent them some pretty impossible questions about the boots (me being indecisive), then patient all over again when I ordered the wrong size and needed to size u... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de botas
- também em
- Loja de calçado
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de malas
- Loja de roupas de exterior
Escrito pela empresa
Born from Scandinavian weather, Tretorn has left marks in many places on earth. Our products have been used on tennis courts, on rainy city streets and in misty, wet forests. Over the past 125 years, we have found new ways to develop new but sustainable products with love for nature. Enjoy everyday life outside with rubber boots, tennis shoes, outerwear and more from Tretorn. Shop at the Official Tretorn Online Store here. http://tretorn.com
Informações de contacto
Ekslingan 4, 254 67, Helsingborg, Suécia
- +46 42 12 73 00
- support@tretornsweden.com
- tretorn.com
4,2
Bom
434 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Tolle Produkte! Sympathischer und fairer Kundenservice!
Tolle Produkte!Auch wenn es bei meiner Bestellung ein Problem gab, hilft das Team des Kundeservice auf eine schnelle, sympathische und faire Weise. Ich werde immer Tretorn-Kunde bleiben. Tack så mycket!
10 de setembro de 2025
Opinião espontânea
Resposta da TRETORN
Hello,
Thank you so much for your kind words and for taking the time to leave a review! We're sorry to hear there was an issue with your order, but we're very glad our customer service team could assist you quickly and fairly. It means a lot to us that you had a positive experience, and we’re happy to have you with us at Tretorn.
Warmest regards
Fredrica Palmqvist
Customer Service Team Lead
Snabb respons tid samt bra agerande…
Snabb respons tid samt bra agerande relaterat med mitt problem jag hade!
18 de setembro de 2025
Opinião espontânea
Resposta da TRETORN
Tack snälla för ditt omdöme Max! Så skönt att höra att vi kunde hjälpa dig snabbt och på ett bra sätt. Hör gärna av dig igen om du behöver något, vi finns här för dig!
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Snabb leverans!
Snabb leverans!
Jag var sent ute och beställde en ryggsäck på Fredag lunch och kunde hämta ut den på Måndag lunch.
Jag hade kontakt med en supertrevlig kundtjänst som hjälpte mig genom att sätta PRIO på ordern så den plockades och packades med en gång!
22 de setembro de 2025
Opinião espontânea
Resposta da TRETORN
Hej Andreas,
Stort tack för att du tog dig tid att lämna ett omdöme, det uppskattas verkligen!
Så roligt att höra att ryggsäcken hann fram i tid, trots att du beställde i sista stund. Och ännu roligare att du fick så fin hjälp av kundtjänst, jag ser till att dina ord når teamet, det kommer göra dem glada! :)
Önskar dig en riktigt fin dag!
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Ich habe vor ein paar Tagen eine…
Ich habe vor ein paar Tagen eine wunderbare Erfahrung mit Tretorn gemacht die auf dem Handelsmarkt so nicht so schnell wiederzufinden ist. Die Freundlichkeit und Kulanz hat mich umgehauen. Natürlich ist die Ware auch topp und ich bin sowieso Fan !
Dankeschön
23 de setembro de 2025
Opinião espontânea
Resposta da TRETORN
Thank you so much for your lovely feedback, Christine! We're so happy to hear that your experience with Tretorn was exceptional and that our friendly and generous service made a great impression on you. It truly means a lot to us that you enjoy our products and are a fan.
Wishing you a wonderful day!
Warmest regards
Fredrica Palmqvist
Customer Service Team Lead
Tretorn Sarek 72 dårlig kvalitet
Jeg fik et par Tretorn Sarek 72 i fødselsdagsgave for små to år siden. Super gode at gå i, men allerede efter 1,5 år begyndte de at revne og sprække flere steder. Der er nu så stor en revne i den ene at jeg må skifte strømper efter at have brugt dem. Det er ikke lige det man forventer af et så dyrt produkt.
De er kun blevet brugt om sommeren og når der regner, så de burde jo kunne holde i mange år.
20 de setembro de 2025
Opinião espontânea
Resposta da TRETORN
Hej Kenneth,
Tack för din feedback. Vi beklagar verkligen att produkten inte levt upp till dina förväntningar.
För att vi ska kunna hjälpa dig vidare ber vi dig vänligen kontakta vår kundservice med ordernummer samt bilder på stövlarna, så ser vi över ett eventuellt reklamationsärende.
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Spruckna efter inte ens ett år
Köpte tretorn stövlar till mina tjejer på granngården förra hösten, de är redan spruckna på insida fot, ovanför sömmen och frampå nedom snörningen (ej direkt i någon söm där heller. Man förväntar sig ju kvalitet när man köper så dyra stövlar till barnen..
14 de setembro de 2025
Opinião espontânea
Resposta da TRETORN
Hej Hanna,
Tack för att du delar med dig av din upplevelse. Det är verkligen tråkigt att höra att stövlarna redan har spruckit, det är förstås inte den hållbarhet man ska förvänta sig, särskilt inte när det gäller barnskor.
Eftersom köpet gjordes hos Granngården rekommenderar vi att du vänder dig direkt till butiken för att göra en reklamation. De hjälper dig vidare enligt gällande garanti- och reklamationsvillkor.
Tack igen för att du tog dig tid att lämna ett omdöme.
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Hoppades stövlar på 703 sek bli bra kvalitet men nej..
Köpte stövlar den 18 september 2024 förra veckan dom var redan sönder.
Inte ett år...jätte besviken på kvalitet
13 de setembro de 2025
Opinião espontânea
Resposta da TRETORN
Hej,
Tack för att du hörde av dig och för att du delar din upplevelse med oss. Vi beklagar verkligen att stövlarna har gått sönder så snabbt, vilket självklart inte motsvarar den kvalitetsnivå vi arbetar för.
För att kunna hantera ditt ärende på bästa sätt ber vi dig vänligen att kontakta vår kundtjänst direkt på customerservice@tretornsweden.com och bifoga dina köpuppgifter. Vi hjälper dig gärna vidare och gör vårt bästa för att lösa detta så snart som möjligt.
Vi ser fram emot att höra från dig.
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
The best customer service ever!!
The best customer service ever!!
One email and photos to show rubber seal had degraded on top of boot and was letting in water.
Very helpful Frida refunded the whole amount and added a 15% discount if i was going to buy again.
I will definitely replace my Garpa boots as they have been fantastic for 11 months! Hopefully next pair will last longer!
11 de setembro de 2025
Opinião espontânea
Resposta da TRETORN
Hi Jo,
Wow, thank you so much for the lovely review! 💛 We’re really happy to hear that you had a great experience and that Frida was able to help you so smoothly. We'll be sure to pass your kind words on to her.
We're of course sorry the boots didn’t last as long as they should have, but it means a lot to us that you’ve loved your Garpa boots overall and that you’re choosing to come back for a new pair.
Thank you again for your thoughtful review.
Warmest regards
Fredrica Palmqvist
Customer Service Team Lead
The rain boots are not durable at all
The rain boots are not durable at all. They cracked after a year of use. I don’t even use them that often since I only wear them when it rains. I wrote to them about it and they didn’t even bother to answer. Major rip off for a company that supposably has a sustainable vision. Don’t buy.
10 de setembro de 2025
Opinião espontânea
Resposta da TRETORN
Hi Paul,
Thanks for your feedback, and we're sorry to hear about your experience. That definitely doesn't reflect the quality we aim to deliver or the level of service we strive to provide.
We’d love to look into this and see how we can help, but unfortunately, we don’t have enough information here to contact you directly. Please feel free to reach out to us at customerservice@tretornsweden.com
with your order details so we can follow up properly.
We're truly sorry this happened, and we’d really appreciate the opportunity to make it right.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
So disappointed
The boots look great but that’s about it. I absolutely love my boots but sadly the rubber is tearing at the seam. The cracks appeared simultaneously on both shoes on the same spots after 6 months of use. So disappointed. I won’t buy again and will tell anyone not to buy tretorn. Feels like a total rip off and more of a useless fashion item than a shoe you can actually wear for a long walk.
8 de maio de 2025
Opinião espontânea
Resposta da TRETORN
Hi,
Thank you for taking the time to leave a review.
We're truly sorry to hear about the issues you've experienced with your boots. At Tretorn, we take pride in offering products that combine style with long-lasting quality, and we certainly expect them to withstand more than a few months of regular use.
We’ve looked into the details you provided but, unfortunately, haven’t been able to locate any order history. To help you further, we kindly ask that you contact our customer service team directly with your order number or any additional information. We're committed to resolving this and ensuring you're properly taken care of.
We value all feedback as it helps us continue improving, and we hope to have the opportunity to restore your confidence in our products.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Poor customer service… just got poorer
UPDATE:
Following on from my generous one star review below, I had an email from Tretorn saying they have now resolved their issues with DPS. They duly emailed a label to attach to the return but it requires a printer which I don’t have - they have no digital return facility! Tretorn advised that the DPS drop off people would print this for me.
Not so. It transpires, after visiting two separate DPS drop-offs, that four pages need to be printed for the return, plus I would have to put the items in a clean bag not reuse the original packaging because it has an old label attached.
I went to a print shop and it turns out that the cost of printing plus the £9 return fee plus a plastic bag to post in will cost me more than a quarter of the original purchase price of the coat. This is an example of why you should never buy from click on advertisements on Facebook.
I either lose a quarter of the purchase price and return it, allowing this company to resell the item and profit from me once more, or cut my losses and just put it in the wardrobe.
In the interest of fairness, I will point out that they have offered me a 10% discount code on my next purchase 😂
BEWARE… THINK TWICE
.I purchased a coat which was too small, so I bought the next size up and prepared to return the smaller coat. You have to have a form from Treton before you can make your return and because they’re having problems with their carrier I cannot return it. I’m now stuck with a coat that can’t be sent back. they have failed to reply to my last email and I don’t know what is going on.
Whilst they did write initially and say they would extend the 30 day returns period, this does not help with the fact that I have paid for two coats which I can not afford to do. I am a nurse and this was a very expensive purchase for me so having to pay twice for it has left me in a difficult position.
If I have a reply from the company I will update this review but for the moment all I can report is appalling service
13 de agosto de 2025
Opinião espontânea
Resposta da TRETORN
Thank you for taking the time to leave a review on our services. We always appreciate the feedback, good and bad, as it helps us continue to grow as a company! We're truly sorry for the trouble you've had and understand that the situation is frustrating , especially given the cost. Of course, we will help you. We will be contacting you via your email address shortly.
My customer service experience was…
My customer service experience was fast, uncomplicated and very friendly. I am very pleased with the help I received. :)
7 de agosto de 2025
Opinião espontânea
Resposta da TRETORN
Thank you so much for your kind feedback! 🌟
We're truly happy to hear that you were satisfied with the help you received, and that your experience was fast, smooth, and friendly. It means a lot to us!
I purchased a pair of black short…
I purchased a pair of black short Tretorn boots from the Nordic outdoor shop in Keswick in march this year and they have both split on the tops in the same places,
Email Tretorn and they explained I need to contact the shop I purchased them from which is fine, as I already did and heard nothing back, funny thing was Tretorn replied, We are truly sorry to hear that your product has broken. Unfortunately, this is not an issue we recognize. They need to read some reviews online and I wish I did before I purchased them.
19 de maio de 2025
Opinião espontânea
Resposta da TRETORN
Hi Ian,
Thank you for your feedback, and we’re genuinely sorry for how this situation has been handled so far.
The concern you've raised is valid, we have seen similar cases and have already taken action with our production partner to address it.
As your boots were purchased through a retailer, the warranty process does need to go through them. That said, we absolutely understand how disappointing it is not to receive a response from the store, and we’re sorry that our initial message came across as dismissive. That was never our intention.
We truly appreciate you bringing this to our attention. I have also reached out to you separately to assist further.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Amazing service by Jesper from Support!
13 de maio de 2025
Opinião espontânea
Resposta da TRETORN
Hi Gustavo,
Thank you so much for your lovely words! It truly makes our day to hear that Jesper was able to help you and gave such great support. I’ll make sure he sees your feedback, it means a lot to all of us!
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Regnjackan som jag beställt hade en…
Regnjackan som jag beställt hade en liten defekt.
Detta löste Tretorn hur proffsigt som helst. Kanon snabba svar och hade en ny regnjacka inom några dagar.
Så bra service +++++
2 de maio de 2025
Opinião espontânea
Resposta da TRETORN
Hej Peter!
Vad glad jag blir att du tog dig tid att skriva det här. Såklart ska jackan vara felfri från start, men jag är verkligen glad att vi kunde lösa det snabbt och att du blev nöjd i slutändan. Tack för ditt tålamod – och för det fina omdömet, det värmer!
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Thanks a lot for your great help and…
Thanks a lot for your great help and comprehension in terms of changing a broken pair of shoes! Fast answering, good solution of the problem!
9 de maio de 2025
Opinião espontânea
Resposta da TRETORN
Hello Johanna,
Thank you so much for your kind words!
We're very happy to hear that you felt well taken care of and that the issue with your shoes was resolved quickly. Your feedback means a lot to us – welcome back anytime!
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Not worth it very bad quality - last less than 6 months!
Myself and my partner bought these boots for dog walking. We are not doing anything strenuous or rough just walking on the beach or in the forest. Both pairs split across the top within a few months and the lining came away in my partners boots. Very, very disappointing, especially as there seems to be lots of reviews on Trustpilot stating the same issue - so obviously a known issue to the company. I would not recommend these boots to anyone - absolute rip off!
1 de dezembro de 2024
Opinião espontânea
Resposta da TRETORN
Hi Emily,
Thanks so much for sharing your feedback. We’re really sorry to hear that the boots didn’t meet your expectations — that’s definitely not what we want for our customers.
We totally understand your frustration, especially since they were used for something as simple as walks in the park. It’s disappointing when a product doesn’t hold up as expected, and we want to get to the bottom of what happened.
Please get in touch with us directly at customerservice@tretornsweden.com. We’d love the chance to make this right for you.
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Excellent customer service
Excellent customer service - there was a fault with my Yun boots which was resolved very quickly.
28 de abril de 2025
Opinião espontânea
Resposta da TRETORN
Hi Nicola,
Thank you so much for your kind words!
We're really sorry to hear there was a fault with your Yun boots, but we're glad we could resolve it quickly for you. Providing excellent service is very important to us, and it's great to hear that you had a positive experience.
If there's ever anything else we can help with, please don’t hesitate to reach out.
Wishing you a great day!
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
Reklamation av stövel
Kontaktade supporten angående en reklamation och fick ett fantastiskt bemötande. Så enkelt att handla av Tretorn och deras garantier håller 😊
24 de abril de 2025
Opinião espontânea
Resposta da TRETORN
Hej Kristina,
Stort tack för din fina recension! Det gläder oss att höra att du fått ett fantastiskt bemötande av vår support och att processen kändes enkel. Vi strävar alltid efter att göra det tryggt och smidigt att handla hos oss – så det betyder mycket att du delar med dig av din upplevelse.
Tack för förtroendet och ha en riktigt fin helg! 🌟🧥
Vänliga hälsningar,
Fredrica Palmqvist
Customer Service Team Lead
Impressed with quality and style of…
Impressed with quality and style of Tretorn waterproof windproof coats and rubber boots .. first introduced to Tretorn boots via The White Company .. enjoying wearing and the customer services were prompt and efficient in answering and resolving query.
24 de abril de 2025
Opinião espontânea
Resposta da TRETORN
Hi Lynn,
Thank you so much for your lovely feedback! We’re delighted to hear that you’re enjoying your Tretorn coat and boots – and that you were introduced to us through The White Company. It's great to know our customer service team could assist you promptly and efficiently.
We truly appreciate your support and hope you continue to enjoy your Tretorn pieces for a long time to come!
Wishing you a wonderful weekend! 🌟🧥🌿
Kind regards,
Fredrica Palmqvist
Customer Service Team Lead
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