The Tropco Opiniões 

445
•
TrustScore: 4.5 em 5

4,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordered fish from trop co for the first time as only recently got a tank. They came very well packaged, and Callum who I believe is the manager was very helpful with information and questions that I n... Ver mais

Classificada 1 em 5 estrelas

last order of tropical fish (phantom Tetras) after 6 days they developed white spot,treated with esha exit ,but lost all but one.Other fish in community aquarium have developed the disease.Water qua... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

First time I’ve visited TropCo and was so impressed. Highly recommend visiting if you are just starting in the hobby, great customer service and the staff was so helpful.

Classificada 5 em 5 estrelas

Order came on the delivery day with no issues. All fish arrived in perfect health and settled in to their new tank with out any problems. Would highly highly recommend this company for their great ser... Ver mais

Informações sobre a empresa

  1. Animais

Informação fornecida por diversas fontes externas

At the Tropco and the Carpco, we pride ourselves in offering a service that exceeds our customers expectations. Whilst in the vast majority of cases, the delivery of live fish goes seamlessly, occasionally problems can arise and it is at this time that our service comes into its own. We are always here and our help and advice is always free. Fish are our passion, not just our livelihood!


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

445 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 20% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(445)

46 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

100% recommend

Overall I would recommend Tropco, the staff seem to genuinely care about the fish and customers as they respond quickly and communicate well.
I ordered panda guppies and ember tetra, the packaging is very well done and shipping is very quick. Only issue was the tetra arrived with a bad ich however probably due to stress of shipping- I received a 50% refund on the tetras to cover cost of treatment which I was very pleased with and so far only one tetra passed away and the rest recovered. I will certainly buy from Tropco again in the future!

(especially recommend if the fish you are seeking are not found in your area- It's been my dream to own panda guppies for a year now!)

17 de março de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

Received my 2nd order from Tropco today, first order I had a burst bag which looked like it was down to the courier. 5 fish didn't survive the journey but I received excellent customer service from Beth. Replied to my emails promptly and dealt with everything A*. She sent me a refund and promised to replace the 5 that didn't make the journey on my next order, 2nd order has arrived, 5 extra as promised, all fish healthy and packaged great. No signs of any issues. Would definitely recommend 👍

2 de março de 2022
Opinião espontânea
logótipo da The Tropco

Resposta da The Tropco

Thank you for the lovely review. Fortunately, issues during delivery are rare but when they do occur, it is nice to know that we deal with it efficiently and correctly. All the best from the Tropco team.

Classificada 1 em 5 estrelas

Congo Tetra.

Received 6 Congo Tetra today.Fish look ok health wise.
I couldn’t believe that only one of these was a male.As a very regular customer I contacted Tropco.They were not interested at all and said that’s how it is.Been fish keeping for 40 years and should get a better mix than this.Now an ex customer.

2 de março de 2022
Opinião espontânea
logótipo da The Tropco

Resposta da The Tropco

I am sorry that you are unhappy with your Congo Tetra. We pick fish at random unless asked otherwise for specific sexes. To be honest, the 3 cm Congo Tetra are unlikely to all show sexual characteristics at that size anyway. You may well find that you have more males than you think that you do.

Classificada 5 em 5 estrelas

Ordered from Tropco multiple times now…

Ordered from Tropco multiple times now and have had no issues what so ever. All the fish were of high quality haven’t had any die or become ill. I had never ordered fish online before and have had nothing but the perfect experience, couriers where on time and fish were happy and healthy. My green neons coloured up as they were acclimating and have since ordered more . I had ordered some forktail rainbow fish and was contacted as they were not up to their standard and so was refunded which I was impressed that they would rather not sell them than have sub par fish unlike some fish shops. I will definitely be ordering more from them in the future.

1 de março de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

All fish arrived healthy

All fish arrived healthy. And I had one die and they refunded me. Great company to work with but I highly recommend treating the new fish as if their ill. For example I treated mine with white spot treatment, melafix, stress coat. Out of all of the 27 fish I ordered only 1 died. Can’t be annoyed

26 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely fish delivered safely

We have received our fish today. I was unsure about having tropical fish delivered, but there was no need to worry. The fish were packed very well with their heat pads to keep them warm. We followed instructions for introducing the fish to the tank.
We left the light off for a few hours to let them settle.
They are happily swimming around showing no signs of stress. The fish look perfect. We will definately order from you again in the future.
Thank you tropco team for providing an excellent service!!

11 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent

Excellent , fished arrived safely packed and on time . One week later they are all thriving and settled in .

Little add on

5 months on all fish are thriving

17 de janeiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

On time and healthy

Hadn’t used mail order before and being honest I wasn’t sure about it but I had a good experience. Fish delivered on time and now two weeks later all healthy and thriving. Would use again.

9 de dezembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Just wanted to say how impressed I am…

Just wanted to say how impressed I am with the company.

From order through to contacting Tropco with questions and the delivery, packaging and quality of the fish received today, I am really impressed!

The fish are really good specimens and very healthy Fishnet Silver Siamese Algae eaters.

They both started to colour up whilst still in the bag acclimatising having just put the lights on after they have been in the tank for three hours they are both out and about checking out their new surroundings.

I have kept tropical fish for 15 years never used you before, but will certainly be coming back!

26 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

bought some female betas and 6 catfish…

bought some female betas and 6 catfish from them. 1 catfish arrived dead got refunded but 7 days running since putting them in the tank ive had 3 catfish just die tested the water nitrates are low nitrites none no ammonia very planted tank and no hostile tank mates just corys so im now £18 down and the fact you have to pay £20 delivery makes it feel even worse. betas are fine all 5 still happily alive so its not my aquarium as its been setup over 5 years now.

update
they sent out 4 female betas to replace the dead fish. mostly its down to apc,s courier he handles boxes like theyre second hand clothing tossing them about. told him be carefull he said its ok they packaged well i said yeah not for tossing around i said how would you like to be in a box and thrown around told tropco this and complained to couriers as hes same one delivered the first lot. over a weekend all new betas died and remaining catfish had died so they just refunded me it was easier to be honest its not tropco its the couriers hiring dumbpeople that can read fragile live fish handle with care. merry xmas everyone

25 de novembro de 2021
Opinião espontânea
logótipo da The Tropco

Resposta da The Tropco

I am really sorry to hear this. I am not sure why you have lost 3 of your Catfish after a week. Although this is unlikely to be related to the delivery, they are guaranteed and we never like to hear of anyone having issues at all. I will get in touch with you by email now to see if we can help. Thanks

Classificada 2 em 5 estrelas

Not as good as it used to be.

I have been using Tropco for a number of years and I've always been extremely happy with the quality of their fish and the care in their transport packaging.Recently I've had two bad experiences concerning fish I'd ordered,the first involved 10 Rummy Nose tetra fish,before i had opened the transport bag it was obvious that there was some dead fish in the bag as they were just lying on the bottom,in all 5 fish were dead and 1 looked very poorly and died the following day.
Immediately phoning Tropco a young lady apologised and promised a part refund which I received.
A month later I placed another order for 2 Corydoras,2 Nerite snails and a giant Betta,on opening the bags my wife commented that she could only see 1 fish in the bag that should of had 2 Corydoras and sadly that fish was dead,so all I got from my order was the Betta and 2 snails and a dead Corydoras.
Once again I was given a partial refund for the DOA and an apology which was fine but once again my order wasn't problem free,and I've paid £19.95 p&p for 1 fish and 2 snails.
Considering I had placed two orders totalling £134 within a month and had a bad experience with both orders I am wary of using Tropco.co.uk again.

19 de novembro de 2021
Opinião espontânea
logótipo da The Tropco

Resposta da The Tropco

I am really sorry to hear that you have had trouble with your last two orders. We do our utmost to make sure that every delivery is perfect and I am sorry that this was not the case for you. If you consider to use us again, please remind us of this and we will do everything that we can to make it up to you. All the best The Tropco

Classificada 3 em 5 estrelas

My fish and happiness didn’t last long . Received my 3 x rare albino dolphins on…

Received my 3 x rare albino dolphins on the 13/10/21 I was delighted with them. All arrived safe and was packed well.
I put them in my quarantine tank on their own as I do with all my fish including 3 albino dolphins that I had bought elsewhere( smaller ones ) which are now in my 6ft main tank happily swimming around .
The first few hours they seamed absolutely fine but then they started to go down hill hiding away etc .
I have now lost all 3 of them and I did exactly the same with these 3 as I did with my other 3 … Just does not make any sense . I’m totally distraught .
“ Nothing wrong with my water as I have 14 other tanks and no other problems “

27 de outubro de 2021
Opinião espontânea
logótipo da The Tropco

Resposta da The Tropco

I am really sorry that this happened to you. It sounds like a pH shock or similar if they went down hill so quickly after they arrived in good condition. If you could let us know your pH and water parameters, we can try to work out why this happened. Thanks The Tropco

Classificada 5 em 5 estrelas

Tropco review

Tropco review
I ordered fish from this company, A.K.A. Andrew Lintott and Assoc. Ltd. over a month ago, time enough to get my new aquarium established and clean the old one. Both tropical. I had worries about buying live fish on line. Beth could not have been more helpful.
With a month’s grace I of course did a lot of research and modified my order. No problem in the least! Then worried about the fish I had decided on. Was assured they would be packed in bags of oxygen and heated. They arrived on the Thursday morning of the 7 October as promised. I let them rest for and hour before unpacking. They all looked well and with 6 magic heat pads to keep them warm. The pads were still warm 3 days later! They are juveniles for the most part so ate after a few hours. The Siamese Fighting fish was exactly what I wanted, Blue and Red. (Another telephone request to Beth).
In all I was delighted with the company. Days on they seem to have settled very well and still looking healthy. I have kept tropical fish since I was 5, 60 years. I was bought up in the tropics so never had heaters, or bubblers. I hate to think how inadvertently cruel I was without air pumps. The DX delivery driver was als excellent. Guy Peterson, EX13, Devon

11 de outubro de 2021
Opinião espontânea
logótipo da The Tropco

Resposta da The Tropco

Thank you so much for taking the time to leave a review, Guy. We take a lot of pride in what we do and it is so nice to get a review that shows all aspects of the company, from the office right through to the delivery. To know that we get things right means a lot to us!! Enjoy your new fish. All the best from all at the Tropco.

Classificada 5 em 5 estrelas

The best online fish shop.

Perfection business, beautiful people, no stress, no grumpiness, great communication, rip B.h

12 de setembro de 2021
Opinião espontânea
logótipo da The Tropco

Resposta da The Tropco

Wow, thank you!!! We strive for perfection! Thank you for the wonderful review.

Classificada 5 em 5 estrelas

Great service

Ordered some cichlids xl males but they didn't have any ! They contacted me day of delivery and offered the size down which were more expensive and didn't charge me ! Brilliant service and the fish came well packed and after an hour were chilled out and swimming with the gang ! Gorgeous fish would buy again !

19 de agosto de 2021
Opinião espontânea
logótipo da The Tropco

Resposta da The Tropco

Thank you for taking the time to leave a review. It means so much to us. I hope to be able to supply you again. All the best from the Tropco team.

Classificada 3 em 5 estrelas

Sizing problems.

The albino ruby shark I ordered was supposed to be 5cm, on arrival I find a baby 1.2-1.5 cm ruby shark which I wasn’t overly happy about and also ordered a cyrtocara Moorii dolphin which was meant to be 6-7cm which came 2cm and I’m also uncertain it’s even the right fish until it grows some more. Don’t think I’ll shop here again although they all turned up safe and sound.

12 de agosto de 2021
Opinião espontânea
logótipo da The Tropco

Resposta da The Tropco

Josh, I am really sorry that you received a couple of fish that were smaller than expected. I will go and look at these fish in the tanks now and amend accordingly. I will also refund you some of the money for them now as we do not like anyone to be disappointed with the fish that they received from us. Please also remind me of this next time you order and I will make sure to add some extras for you. Thank you and sorry that we did not meet your expectations. Tropco

Classificada 5 em 5 estrelas

Bought a selection of Guppy's from…

Bought a selection of Guppy's from Tropco this week and have to say I was extremely pleased with both the quality of the fish and the protections they were afforded by the well-thought-out packaging. Heat pads were still warm and plenty of water in the bags to assure a plentiful supply of oxygen en-route for the number of fish in each bag. Definitely recommend and will buy again from Tropco.

3 de junho de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

Good

I have bought different times from them and I have had great experiences and not so good. Generally I would say for African cichlids their stock is good; I have a group of frontosas I grew from 2’ to over 6’ now; very healthy fish. The angelfish I have from them are also great and some of their colour variants are difficult to find; I got albino blue sheen and they are stunning. The bad; I wish they were more responsive to the selection of fish, I understand this is not possible with many fish; but it is quite important when you are buying Malawi, the ratios of females and males are critical as it is having an all male tank of Peacoks. I also get a bit frustrated that you can’t speak with the manager if there is a problem and the communication is by email. Having said that; the staff is really nice, they tried to help, and for instance I had an order with two panda uaru dying within a couple of hours of being delivered and I could replace them with angelfish and they gave a free delivery. There is room for improvement as there is in most things, but I feel they are a good company trying to do their best.

26 de abril de 2021
Opinião espontânea
logótipo da The Tropco

Resposta da The Tropco

Hi Ibrahim, Thank you for taking the time to leave a review and the constructive criticism is always welcome. We certainly do do our best!
It is not always possible for us to sex the Malawi due to the way they arrive and the colours and sexual characteristics etc. that they show whilst with us.
With regard to speaking to a manager on the phone, we do out best to communicate with all customers but the managers are very busy with the fish houses and farm and just do not get the time to take all of the calls. I appreciate it is not ideal but the husbandry and management of the fish is what they are specialists in and that is what takes up the vast majority of their time. Thanks again from The Tropco.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais