I live in South Africa and can't find Dr Elseys Clean Protein Cat Food locally. Ubuy helped me to import this food and my diabetic cat is now in remission !!
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
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I bought Huckberry Flint & Tinder blazer at Ubuy. My request for a return was rejected at first but later I received an apology message willing to resolve the matter without placing any burden on me.... Ver mais
A empresa respondeu
I ordered the Flowtime Biofeedback Headband off Ubuy. I reside in South Africa. I was very impressed with the ease of purchase, parcel tracking, and speed of service. My package arrived much, much ea... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Ubuy is South Africa's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy South Africa. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, Hong Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in South Africa. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓300 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy South Africa
Informações de contacto
No. 1 Quark Crescent, Linbro Business Park, KWI 918054, Sandton, Gauteng 2065, South Africa, 2065, Gauteng , África do Sul
- +27 318810057
- info@ubuy.com
- ubuy.za.com
4,0
Bom
217 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quick response and reliability
Quick response and reliability. Even though the charges are a bit more expensive as compared to other online shops.
4 de dezembro de 2022
Resposta da Ubuy South Africa
Hello, Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Deal cancelled from your side
Deal cancelled from your side. Something about documents requested. But I received no request.
1 de dezembro de 2022
Resposta da Ubuy South Africa
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. We have got the customization details for your ongoing order. Further information will be shared with you over Email as soon as we receive the tracking details regarding the ordered product.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
timely delivery
very good delivery time for international shipping, got my package 4 days before ETA, would definitely recommend this to my collogues.
30 de novembro de 2022
Resposta da Ubuy South Africa
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Goods arrived prior to expected date, HOWEVER
Goods arrived prior to expected date, however parcel was not handled with care, there was footprints on the parcel which had delicate electronic contents inside.
23 de novembro de 2022
Resposta da Ubuy South Africa
Hello Moegamad Ishaam Dominga,
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. The feedback is with our team, and we will improve on the same.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
Best Regards,
Team Ubuy
Resposta da Ubuy South Africa
Hello Atholl Hay,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Resposta da Ubuy South Africa
Hello Rute de Sousa,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
We are still waiting on our second…
We are still waiting on our second package but very happy so far.
14 de novembro de 2022
Resposta da Ubuy South Africa
Hello Michelle Sachs,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Always a pleasant experience and…
Always a pleasant experience and professional service.
11 de novembro de 2022
Resposta da Ubuy South Africa
Hello Stephan Ueckermann,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Excess Charge to me for a Missing Order that you lost
One part of this order went missing on you side. As a result, I had to order again. When I did, I was charged a considerable amount for the new (separate) order:
Shipping Fee: ZAR409.50
Customs: ZAR728.13
(Approx US$65)
Since the lost order was your fault, I did not expect to be charged again for shipping and customs.
I am not likely to use Ubuy again.
31 de outubro de 2022
Resposta da Ubuy South Africa
Hello,
We are really sorry to hear that. Please accept our sincere apologies for the inconvenience caused to you. We request you to please let us know your query in detail along with the order number at info@ubuy.com. Our team will look into the concern. Thank you once again for your valuable feedback.
Best Regards,
Team Ubuy
The bobbin winder that was cansel was…
The bobbin winder that was cansel was deliverd
20 de outubro de 2022
Resposta da Ubuy South Africa
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
I placed my order on 7 Oct 2022 around…
I placed my order on 7 Oct 2022 around 12:30pm. I've just tracked my order today (11 Oct 2022), and the status says as off 5:16Am (10 Oct 2022)" On FedEx vehicle for delivery". The next item below that says delivered (with a tick). I haven't received anything yet. I'm in South Africa. Should I be worried?
11 de outubro de 2022
Opinião espontânea
Resposta da Ubuy South Africa
Hello Bokang Motshwane,
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. As we discussed, the order has been shipped. You may expect the delivery of your shipment in the next few days. You may track your order with the help of the link which was shared with you over the Email. You may check and revert us on the same if any issue arises.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
Best Regards,
Team Ubuy
Ubuy is been good and safe for me
Ubuy is been good and safe for me. I have no issues with them. And their products are genuine.
25 de setembro de 2022
Resposta da Ubuy South Africa
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Great service …
What I thought would be a long wait before I receive my parcel literally took less than a week !! And delivered right at my front door. I did not even need a pen to sign for the parcel. All organised.
Thank you Ubuy for great service provided.
12 de setembro de 2022
Resposta da Ubuy South Africa
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
I didn’t receive the goods.
I didn’t receive the goods.
If something is not allowed into the country, this company ought to know prior to accepting payment and then refunding at a much later stage. So very unacceptable
3 de setembro de 2022
Resposta da Ubuy South Africa
Hello,
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. Your recent orders had perishable items; because of this, we had to cancel your orders. The refunds had processed successfully, and you may have received the amount by now. Rest assured, we have shared the feedback with our team, and we will improve on the same.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
Best Regards,
Team Ubuy
Ordering from Ubuy is always a fast…
Ordering from Ubuy is always a fast efficient process and it's a pleasure doing business
27 de agosto de 2022
Resposta da Ubuy South Africa
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
I very much grateful for your awesome…
I very much grateful for your awesome service,, keep up da good work
12 de agosto de 2022
Resposta da Ubuy South Africa
Hello,
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
Excellent service; box is good enough but not perfect!
Excellent service, quick & accurate delivery and communications. The omiebox itself is the best I have found to keep all parts of my 6 and 7 yr olds’ school lunches in one box (warm food stays warm for 4hrs; the other compartments are good to hold napkin, cutlery and desert). Disadvantages of the box are that it is heavy (but my children don’t mind), takes a lot of space in my dishwasher because lid can’t be taken apart from the box, water gets in between the walls of the box during the wash cycle, it is time-consuming to drain that water out of the box through the tiny hole at the back (if I don’t drain it the box becomes even heavier and it leaks in my child’s schoolbag).
10 de agosto de 2022
Resposta da Ubuy South Africa
Hi,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
I cannot open my a ubuy app all now it…
I cannot open my a ubuy app all now it keeps say the app has a bug and I want to follow up on my order, what do I do now?
6 de agosto de 2022
Opinião espontânea
Resposta da Ubuy South Africa
Dear,
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. We were rolling out new updates for the mobile application. Hence, you faced the issue while tracking the order. You may update the application and try again to track the order. Moreover, we have shared the tracking details with you in the email. You may check the email for the same.
If you face any issues with the mobile application, then please report the same to our team at info@ubuy.com. We will have the same resolved for you.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
Best Regards,
Team Ubuy
Excellent service and fast deliveries
Excellent service and fast deliveries - as always. Thank you.
3 de agosto de 2022
Resposta da Ubuy South Africa
Hi,
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Best Regards,
Team Ubuy
Great experience so far...!
23 de julho de 2022
Resposta da Ubuy South Africa
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.