Yard Force UK Opiniões 338

I contacted the company via the Amazon site. My lawnmower has only worked a few times and now was smoking😳 from the battery.
They sent me a new machine, the new machine is exactly the same but works amazingly compared to the first one, think it might have been a dud.
Great customer service, lovely staff no complaints here.

Purchased a new mower for around £280. It lasted for 20 yards of grass cutting and died. I shipped it back to yard force for replacement/repair and they've gone radio silent. No active customer service, no phone number. Web chats are always offline! Very disappointed. Following my original 1 star review yard force reached out and immediately sorted my issue. Awaiting delivery of the mower to test! Changed to 3 star for their speedy recovery! Fingers crossed the mower turns out to be good!

I ordered an item from the website, but the item was never received. The Evri delivery tracking code doesn't exist. I'm Really disappointed.

Mon robotNX60i est toujours en hors ligne, je passe mon temps a essayer de le faire fonctionner. Je l ai depuis 1,5 ans. Je ne rachèterai pas cette marque

Made contact regarding faulty item that was out of warranty.
Nicky was excellent went over and above what I expected
Fantastic customer service in my experience

J ai un nx60i depuis 3 ans..et depuis 1 mois celui ci ne charge plus..j ai changé la batterie hier..et celle-ci se décharge..aucune recharge..en plus l appareil ne se conçue plus sur le WiFi...que faire.

Very very frustrating got from Argos I had a yard force petrol mower £230 yet only use once the deck slams itself onto floor while in mid use very dangerous contact the company the company has not responded it's it's not safe to work with I have contacted them and I'm still waiting for a response I don't even know if the bother using the machine again because it's that dangerous

My robot mower needed repairing after lots of usage (and some typical British summer weather).

Nicky and the team were very efficient in getting it collected, repaired and sent back to me.

Usless customer service,cant speak to a human,if they put as much effort into positive response as they do the negative they would do better, why does nobody want to be accountable these days ? got quite simple question,but the machine is designed to get rid of you, another case of lowering standards, in this previously great country

Bought a Yard Force high pressure washer, Via Amazon, in March 2023. Does a really good job - exactly as it says on the tin.
February 2025 and the pressure hose blew. Looked for a spare replacement and turns out they refer you to a 3rd party, but that is drop down menus which don't include my model of washer.
Emailed Yard Force direct. By the end of the same day had exchanged photos, address details and replacement hose was confirmed as posted (from the 3rd party), free of charge, by the end of that day.
Great service.

My Cordless leaf Blower stopped working and after contacting Yardforce customer services (Nicky), collection was arranged for the following day. A couple of days later I was informed that they had identified the defective PCB and they were going to send a brand new replacement. The new Blower arrived just two days later. Absolutely amazing customer service. Not only did Nicky keep me fully informed throughout the process but the whole thing happened so quickly. Couldn't recommend Yardforce highly enough.

Purchased a yardforce leaf blower vacuum 4.11.24.Faulty. I returned this and I have never encountered a worse case of Customer Service. They pass you on to coreservice and they ask repeatedly for the model number etc. They have all the documentation, and photographs, letters, and proof. No one to one telephone human conversation, all done through a disgraceful, email or if you're lucky a text message. 3 weeks of 10 plus phone calls, 12 emails, repeat, repeat repeat, phone, phone, phone. Useless. They owe me £19 for post and packaging, still waiting. I think an email to David Dominey, Martin Lewis, and all is next. Just ridiculous, communication.

Not even worth 1 star, I would highly recommend that you do not purchase from Yardforce…. Notified them on numerous occasions in fact since October regarding a faulty battery on my mower which we purchased April 24. After speaking to them by phone we were promised a new battery…. Nothing arrived, they also ignore all emails.
We have been in contact with the original supplier who have promised a full refund on return to there store, which we are forever grateful for.
On a final telephone call to Yardforce today nothing but unhelpfulness and they seemed unconcerned at been given a bad review

I had a problem with the hose on my Jet Washer, I contacted customer services who couldn't be more helpful, they shipped out a new part that week.

Many thanks to Nicky at Yard Force for your professional, prompt and friendly service.

My first Yard Force mower batter died after 2 months of use - probably 8 uses. I brought a replacement becasue I thought I have over charged the battery or damaged it in some way. The replacement battery lasted just 1 week!!!

I would not recommend this item and have told my friends and family to avoid at all costs. Complete waste of money.

I experienced a problem with failing batteries on my Vac/Blower. I contacted Customer Service, the problem was rapidly resolved and two new batteries were sent by return of post. All is well..so far! Well done Customer Service

I purchased a Yardforce 40v battery operated mower 18 months ago for £175. As with numerous other customers the battery failed to charge. The response from Yardforce Customer Services Technical Department was that I would need to replace the charger and battery, as these were only guaranteed for 12 months ( as opposed to the now useless mower which has a 2 year guarantee).The cost would total approximately £130. The product should be avoided.

Sorry but for me Yardforce is Yarforce

Absolutely fantastic customer service, good website for recording problems and an extremely prompt reply to my query. I had a battery problem as the battery would not fully charge, after completing the relevant details on the website I received a replacement battery within 48 hours. 5 stars for the customer service team.

Excellent service very helpful and item delivered quickly very happy