Driver spoke little English making communication a challenge. Nearly hit something in the adjacent alley to my building. She presented wearing a half shirt with her large stomach revealed. Unprofes... Ver mais
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Leia as opiniões dos outros
You keep sending me messages that you’ve delivered my order but there’s nothing on my front porch or inside my mailbox, so where is my package??? As many text messages as you sent, one would assume yo... Ver mais
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A great customized delivery service. So easy to use, and fast and reliable, and everyone is so courteous. Now that I have found Unihop I will depend on them whenever I need to deliver something.
A empresa respondeu
I needed a set of keys picked up and delivered to a nearby town a few miles away. I had a couple of questions beforehand so I used the chat feature on their website to contact customer service. Th... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
UniHop is a nationwide, on-demand delivery and logistics service connecting customers and merchants with vetted independent contractors for same-day and scheduled transport, labor, and fulfillment services. We specialize in flexible, last-mile solutions ranging from single-item deliveries to multi-stop routes, catering logistics, retail fulfillment, and labor-only assistance. Customers book services digitally by providing item details, locations, and job requirements, allowing contractors to arrive prepared and complete work safely and efficiently. UniHop emphasizes transparency, clear job scoping, and contractor safety. Accurate job information ensures fair pricing and successful completion, while our support team remains available to assist with clarifications, adjustments, and issue resolution when needs change. Our mission is to make local logistics simpler, faster, and more reliable—for businesses, individuals, and the independent professionals who power our platform.
Informações de contacto
Estados Unidos da América
- contact@unihop.app
- unihop.app
3,8
Bom
49 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 93% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent delivery
Excellent delivery, on time, helpful, friendly. Food was amazing and still hot when the delivery arrived.
19 de agosto de 2026
Opinião espontânea
Resposta da unihop.app
Thank you, Stephanie! On time, friendly, and food still hot — that is exactly what we aim for every delivery. So glad you had a great experience and we look forward to serving you again!
- The UniHop Team
Wow that was rediculously fast
Wow that was rediculously fast. Exactly what I needed. Big thanks!
12 de agosto de 2026
Opinião espontânea
Resposta da unihop.app
Thanks so much, Ted! Glad it got to you fast, that's exactly what we aim for. Appreciate you taking the time to write this!
- The UniHop Team
Super fast and no hidden fees
I needed a set of keys picked up and delivered to a nearby town a few miles away. I had a couple of questions beforehand so I used the chat feature on their website to contact customer service. They responded right away and were very helpful.
A driver picked up my order in less than ten minutes and delivered it immediately to the dropoff location with no delay. The price was a flat rate with no hidden fees and I was sent a link that allowed me to track the driver from pickup all the way through delivery.
I am extremely happy with Unihop and will absolutely use them again!
11 de agosto de 2026
Opinião espontânea
Resposta da unihop.app
Thank you so much for the detailed review — this made our day! Fast pickup, real-time tracking, transparent pricing, and a helpful support team is exactly the experience we aim to deliver every time. We look forward to being your go-to for the next delivery!
- The UniHop Team
This is the only app that would deliver…
This is the only app that would deliver cookout in Nashville Tennessee amazing!!
30 de julho de 2026
Opinião espontânea
No Package Received??? You keep sending me messages that my…
You keep sending me messages that you’ve delivered my order but there’s nothing on my front porch or inside my mailbox, so where is my package??? As many text messages as you sent, one would assume you actually delivered something??? Please advise asap!
29 de julho de 2026
Opinião espontânea
Resposta da unihop.app
Hi Judy, I completely understand the frustration, especially with notifications piling up and nothing to show for it on the porch.
We reached out already for your order number and the phone or email on the account, so our dispatch team could pull the drop-off photo and GPS location from the Hopper who marked it delivered, but we haven't heard back yet. Without those two details, we're not able to locate your specific order in our system to see what actually happened.
If you can send those details to support@unihop.app, we'll dig into this right away and get it resolved.
- The UniHop Team
Delivery was simple and easy
Delivery was simple and easy, thank you so much!
17 de julho de 2026
Opinião espontânea
Resposta da unihop.app
Our pleasure to be at service! Simple and easy is exactly what we aim for every time. We look forward to your next delivery, Celynn!
- The UniHop Team
Delivery was just left unattended at…
Delivery was just left unattended at front desk.
10 de julho de 2026
Opinião espontânea
Resposta da unihop.app
Hi there,
We're sad to hear your delivery was left unattended. We have attempted to request additional information so that we can investigate the order, but haven't gotten a response and we cannot proceed until we receive more details to identify your order.
If you're able to send those details to support@unihop.app we can look into it for you.
Thank you,
- The Unihop Team
Denise was wonderful
Denise was wonderful. She waited for someone to meet her and pick up food, instead of leaving it at the desk. She was super friendly. Well done Denise
4 de julho de 2026
Opinião espontânea
Resposta da unihop.app
Thank you, Susan! Denise went above and beyond and we are so proud of her for that. Making sure the food got to the right hands — and doing it with a smile — is exactly the kind of service we strive for. We will make sure she knows her efforts are appreciated!
- The UniHop Team
Resposta da unihop.app
Thank you, Ericka! Great communication and fast delivery is exactly what we aim for every time. We look forward to your next delivery!
- The UniHop Team
Tried & True Service
Great, quick & polite service.
Will use again, thank you.
2 de julho de 2026
Opinião espontânea
Resposta da unihop.app
Thank you, CJ! Great, quick, and polite is what we always strive for. We look forward to serving you again!
- The UniHop Team
Where is my package?
30 de junho de 2026
Opinião espontânea
Resposta da unihop.app
Hi Shayne,
We are sorry for the confusion and completely understand your frustration. After looking into this, we found that the driver attempted to pick up your order but the store requires a valid photo ID for third-party pickup. Both the store and the driver tried to reach you but unfortunately unable to get through and didn't hear back from you. Your order is still safely at the store waiting for you. We would recommend heading in to pick it up directly, and please do not hesitate to reach out to us at support@unihop.app if you need any further assistance. We are sorry this was not communicated to you sooner!
- The UniHop Team
Great communication and customer service
Great communication and customer service
30 de junho de 2026
Opinião espontânea
Resposta da unihop.app
Thank you, Kiahni! Great communication and customer service is what we strive for every time. We appreciate you sharing your experience and look forward to your next delivery!
- The UniHop Team
Awesome experience
Awesome experience. Communication was thorough and prompt. Driver and customer service were courteous. Pricing was better than competitors. I'd use them again.
25 de junho de 2026
Opinião espontânea
Resposta da unihop.app
Hi Breanna,
Thank you so much for the kind words! Thorough communication, great drivers, and fair pricing are exactly what we aim for every time. We look forward to your next delivery!
- The UniHop Team
I’m sorry to give this one star but the…
I’m sorry to give this one star but the delivery person dropped the meat off in front of the house and didn’t ring a doorbell or an intercom and just left it there.
If we didn’t have cameras at the house we wouldn’t have known it was there. That’s just unacceptable
In response to your reply, our security team viewed the cameras and confirmed there was no attempt to ring the door or contact the client directly. Moving forward we will no longer use this delivery service.
24 de junho de 2026
Opinião espontânea
Resposta da unihop.app
Hi Dorte,
Thank you for sharing this and we are sorry for the frustration. After looking into your order, we can see that the driver did attempt to ring the doorbell and also tried to reach out to you directly — unfortunately there was no response at the time. Since the delivery instructions only requested a clear photo upon drop-off, the driver proceeded accordingly after making those attempts. That said, we completely understand how concerning it is to have a perishable delivery left outside without knowing it is there. Going forward, we recommend adding specific instructions to wait for a response or to contact you directly so we can make sure every delivery is handled exactly the way you need it.
If you would like to discuss this further, please reach out to us at support@unihop.app and we will be happy to help.
- The UniHop Team
First time using Unihop
First time using Unihop. It worked great. I could not find a way to deliver candy to my sister in time for her birthday, not even door dash or grub hub. But Unihop did it. I placed the order and the driver picked up the candy from her local candy store and delivered it to her at just the right time. Happiness delivered.
17 de junho de 2026
Opinião espontânea
Resposta da unihop.app
"Happiness delivered" — we love that! Happy birthday to your sister, Peter! So glad we could come through when the others couldn't. That is exactly what we are here for. Thank you for giving us a try and we hope to be your go-to for the next special delivery!
- The UniHop Team
Resposta da unihop.app
Hi Jacob,
Thank you! Fast and on time is always the goal. We appreciate you taking the time to share your experience and look forward to your next delivery!
- The UniHop Team
Many thanks again for delivering the…
Many thanks again for delivering the birthday pies! You're wonderful and she loves you and them!
Elizabeth Vale
20 de junho de 2026
Opinião espontânea
Resposta da unihop.app
Hi Elizabeth,
This made our day! So glad the birthday pies made it there safely and that she loved them. Happy birthday to her — thank you for trusting us with such a special delivery!
- The UniHop Team
Delivered on time with a friendly and…
Delivered on time with a friendly and professional driver
19 de junho de 2026
Opinião espontânea
Resposta da unihop.app
Hi Jenny,
Thank you for the kind words! Punctual and professional is exactly what we aim for every time.
We look forward to serving you again!
- The UniHop Team
Auto part delivery
The part I needed for car was delivered quickly!
14 de junho de 2026
Opinião espontânea
Resposta da unihop.app
Hi Joshua,
So glad it arrived when you needed it! Getting the right part fast matters, and our Hoppers work hard to make sure that happens. Thanks for taking the time to leave a review — it means a lot to the whole team
- The UniHop Team
Great delivery
Great delivery. Driver had great communication along the way, was friendly and professional. Delivered the items with care.
10 de junho de 2026
Opinião espontânea
Resposta da unihop.app
Hi Sandra,
Thank you so much for the great feedback! We are thrilled to hear the delivery went smoothly and that our driver took such good care of your items.
We look forward to serving you again!
— The UniHop Team
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