Driver spoke little English making communication a challenge. Nearly hit something in the adjacent alley to my building. She presented wearing a half shirt with her large stomach revealed. Unprofes... Ver mais
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Leia as opiniões dos outros
You keep sending me messages that you’ve delivered my order but there’s nothing on my front porch or inside my mailbox, so where is my package??? As many text messages as you sent, one would assume yo... Ver mais
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A great customized delivery service. So easy to use, and fast and reliable, and everyone is so courteous. Now that I have found Unihop I will depend on them whenever I need to deliver something.
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I needed a set of keys picked up and delivered to a nearby town a few miles away. I had a couple of questions beforehand so I used the chat feature on their website to contact customer service. Th... Ver mais
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Informações sobre a empresa
Escrito pela empresa
UniHop is a nationwide, on-demand delivery and logistics service connecting customers and merchants with vetted independent contractors for same-day and scheduled transport, labor, and fulfillment services. We specialize in flexible, last-mile solutions ranging from single-item deliveries to multi-stop routes, catering logistics, retail fulfillment, and labor-only assistance. Customers book services digitally by providing item details, locations, and job requirements, allowing contractors to arrive prepared and complete work safely and efficiently. UniHop emphasizes transparency, clear job scoping, and contractor safety. Accurate job information ensures fair pricing and successful completion, while our support team remains available to assist with clarifications, adjustments, and issue resolution when needs change. Our mission is to make local logistics simpler, faster, and more reliable—for businesses, individuals, and the independent professionals who power our platform.
Informações de contacto
Estados Unidos da América
- contact@unihop.app
- unihop.app
3,8
Bom
49 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 93% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The hopper was on time
The hopper was on time, kind and helpful. She did a great job.
9 de junho de 2026
Opinião espontânea
Resposta da unihop.app
Hi Beckie,
Thank you for the thoughtful review! We're happy to hear everything went smoothly.
We truly appreciate your support and look forward to helping you again in the future.
— The UniHop Team
Grateful for all who helped make my floral delivery happen!
Very considerate, timely and professional care. Thank you so very much!
2 de junho de 2026
Opinião espontânea
Resposta da unihop.app
Hi Denise,
Thank you for the thoughtful review! We're happy to hear everything went smoothly.
We truly appreciate your support and look forward to helping you again in the future.
— The UniHop Team
Resposta da unihop.app
Hi M Edwards,
Thank you so much for your kind words and for taking the time to leave us a review!
We're glad to hear that you had a positive experience. Providing reliable service with a personal touch is something our team takes great pride in, so your feedback truly means a lot to us.
Thank you for choosing UniHop. We look forward to supporting you again soon!
— The UniHop Team
The worst 3rd party delivery service…
The worst 3rd party delivery service out there stay away from this business. Their customer service is extremely unprofessional and never fail to get rowdy and aggressive when reaching out via chat support, they hire uber, lyft and other platform driver to do their deliveries some driver are completely unaware that unihop even exists!! how crazy is that? this business is a scam ripping off businesses and poor drivers. Ill be escalating this further im done dealing with such unprofessional and rude service. Its funny how these guy are so fast to be rude to its customer but reply so quick to a negative reviews always trying to brush under the rug, i will not provide extra info i will reach to Kyle, the owner instead
4 de maio de 2026
Opinião espontânea
Resposta da unihop.app
Hi Damian,
We’re sorry to hear about your experience. We always take customer feedback seriously and we genuinely want to make things right whenever there’s an issue.
However, we’ve been unable to locate any record of your order or interaction with us. We also previously requested additional information from you through Trustpilot, so we could investigate further, but unfortunately, we have not received a response.
At this time, we’re unable to verify the details of this review. If this review was posted in error or if you’re willing to provide more information, please feel free to contact us directly at support@unihop.app so we can look into it properly and assist you.
Sincerely,
UniHop Team
Lies and terrible customer service
March 11 I requested Uni hop to pick up an order from cheddars in Columbia and deliver it to my house in Fulton the next night. My order never arrived and I had to contact customer service. My order was for my birthday. It was cake and my birthday was ruined because of it. Customer service offered me to reschedule the delivery for tomorrow The next day ..I feel like for the inconvenience that I should be refunded my money and have the order rescheduled to be delivered the next day no one even reached out to me to let me know that my order would not be delivered when it was supposed to be customer service was very slow
12 de março de 2026
Opinião espontânea
Resposta da unihop.app
Hi Manda,
We’re very sorry to hear about your experience, especially since this delivery was meant to be part of your birthday celebration. We understand how disappointing that must have been. We’d like to take a closer look at what happened with your delivery.
Please reach out to us at support@unihop.app so our team can review the situation and follow up with you directly. Thank you for bringing this to our attention.
Very poor first(and last)impression
Very poor first impression from this company, I reached out to support for more information on their services - what all they provide, details on delivery, etc - the customer support agent "Hope", responded, with a total of 7 words before simply closing my ticket and disconnecting from the chat. Im confused and ultimately turned away from the company from their lack of effort and initiative to even handle such a simple request. Would not recommend
Edit: I asked a broad question; in relation to the services, pricing and delivery expectations, alongside the question that *I now know* is against your policy. Any amount of elaboration would have been appreciated as I didnt know it was against policy and seemed like a reasonable question to ask. Nonetheless, I was left without acquiring any surface level knowledge of the company, which is all I was attempting to obtain.
*Context for those who may read this review, the policy breaking question that I asked was if the company provided any work around for microcenters "in-store purchases" only policy. As they do offer delivery from micro center, Hope stated "microcenter requires you to pay instore". I then asked if there was a work around, and by "work around" I expected unihop to simply charge me in advance for the requested items, and whatever "service charges" and that would be that. The seventh word and last response was simply "no" in relation to my "work around" question. End of chat.
To my knowledge "this work around" wouldn't go against microcenters policy as I still place the order for instore pickup and anybody approved could pick up and pay for the order in person.
In good faith I was under the assumption a local driver picks up the items requested and is then shipped for delivery.
Shame on me for not knowing, shame on you for no explanation.
My review stands.
5 de janeiro de 2026
Opinião espontânea
Resposta da unihop.app
Hi Demetri, thank you for taking the time to share your feedback. We take first impressions seriously and regret that this interaction left you dissatisfied.
To provide important context, the conversation in question involved a request for assistance with bypassing another merchant’s stated policies. Our support team is not able to assist with requests that involve circumventing third-party rules, terms, or safeguards. When it became clear that this was the nature of the request, the chat was closed in accordance with our compliance guidelines.
That said, we acknowledge that the communication could have been clearer and more informative in explaining why we could not proceed, and we are reviewing this internally to ensure future responses are more transparent and helpful. (Added: We do detail this on our website that drivers are not able to make payments on your behalf and that all orders must be prepaid for before requesting a delivery. The website form will not let you proceed with the request and will show explanations if these two parts are not confirmed before proceeding.)
We remain available to answer legitimate questions about our services, capabilities, and delivery offerings, and we encourage you to reach back out if you would like information within those bounds.
merchandize was stolen from Unihop
merchandize was stolen from Unihop, the entire transaction was on camera from the The Gap store with the individual picking up my order. I will NEVER use them EVERY again in life and if in fact this place is not legit, I hope it is shut down and everyone goes to jail!!!!
TAKE THAT UP WITH THE GAP FOR THE FOOTAGE HOWEVER I DON'T THINK THE GAP WOULD HAVE A REASON TO LIE!!!
UNIHOP is unprofessional
24 de dezembro de 2025
Opinião espontânea
Resposta da unihop.app
We take claims of theft and fraud very seriously and want to clarify the facts of this situation.
Our records show that the assigned driver waited at the store for nearly 20 minutes and repeatedly informed our team that the order was not available for pickup. In response, we offered to open a formal investigation and initiate a reimbursement claim on your behalf if malpractice was shown by the independent courier. This process is standard and is designed to protect both the customer and merchant. That offer was declined by you, without explanation, despite multiple attempts to proceed.
Regarding the statement that merchandise was “stolen” and that the transaction was “on camera,” we were not provided with any footage, police report, or documentation to substantiate that claim. Without cooperation or evidence, we are unable to advance an investigation or reimbursement. (Added: We are not accusing anyone of lying; GAP is a very busy store and there are lot of orders coming in and out of the store and items can accidentally be handed to incorrect people. We are not certain of this either, but cannot take action against an independent contractor without supporting evidence.)
UniHop is a legitimate logistics manager working with established delivery providers, and allegations of criminal activity are not supported by the information available to us. We regret that this experience was frustrating, but we cannot resolve an issue when the resolution process is declined.
Complete services not rendered and still charged fully
The job I paid over $200 for was not completed as quoted, and when I reached out to customer support the support staff were dismissive, and quick to jump to conclusions to make it seem like I was lying about my experience.
There was no apology, no accountability, and certainly no attempt to make things right. Their “solution”? A measly $15 refund, for a job that was incomplete. OR I could pay to schedule their services again to complete the original task.
29 de novembro de 2025
Opinião espontânea
Resposta da unihop.app
We’re sorry to hear that this experience was frustrating, and we appreciate the opportunity to clarify what occurred.
The original request submitted was for the transport of one item from one address to another, with a note indicating stairs at drop-off. After we proactively reached out to confirm details, an additional request was introduced: moving a heavy treadmill from one floor to another, which was not included in the original booking or item details.
We confirmed that this additional request was acceptable and the $15 charge for the stairs remained, corresponding specifically to one flight of stairs. No additional labor or equipment fees were added at that time.
When the independent contractors arrived, they assessed the treadmill on-site and determined that it could not be moved safely with the crew size and information provided. For safety and liability reasons, they declined to carry it upstairs.
Given that the stair-related portion of the work could not be completed, we offered a full refund of the $15 stair fee. We also explained that moving a large, heavy treadmill between floors requires a labor-only booking with accurate item weight, dimensions, and handling requirements, which had not been provided in the original request.
At no point was the customer charged again, nor were we unwilling to help. The proposed solution was either:
a refund for the uncompleted stair portion (which was offered), or
rebooking the job correctly with appropriate labor details so it could be completed safely and successfully.
We regret that this was perceived as dismissive, as that was not our intent. Our responsibility is to balance customer expectations with the safety of the independent contractors and accuracy of the job details provided.
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