I bought a beautiful dress for a photo shoot. Arrived timely and quality was exceptional. Many compliments.wish I could attach a photo.
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
They false advertise, the clothing which took over month to get looked totally different then what ordered. Cheap material and single stitched. It is horrible and customer service SUCKS
A empresa respondeu
Ich kann diesen Shop absolut nicht empfehlen. Die gelieferte Ware war mangelhaft und von sehr minderer Qualität – weit entfernt von dem, was auf den Bildern oder in der Beschreibung versprochen wurd... Ver mais
A empresa respondeu
Disappointing experience, avoid! I ordered a dress from Ursime and completely regret it. The dress advertised was not the dress I received. It should not have passed quality control, a low standard, p... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
URSIME is an international one-stop online shop for high-end, affordable, designable fashion lifestyles. URSIME mainly targets the United States, Europe, Australia along with other markets. Our philosophy is everyone can enjoy the beauty of fashion. We encourage every woman to express with confidence, beauty and freedom who empowers themselves. YOU're the inspiration of yourself.
Informações de contacto
Hong Kong
- support@ursime.com
- ursime.com
2,3
Mau
940 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
RUN AWAY!
Great pictures on line but not close to what I received. Demin in pictures....overalls received were NOT denim. Knit sweater ordered....received clothing with a picture of a knit sweater. DO NOT WASTE YOUR MONEY with these fraudsters!
24 de junho de 2024
Opinião espontânea
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. We will respond within one business day.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
I placed an order and after 3 hours I…
I placed an order and after 3 hours I never received an order confirmation. I sent an email to their customer service department. I received a reply stating their records showed the item being delivered and that I should check to make sure I received it.
I checked the tracking details and saw that shipping originated in China which meant, if you were to believe the item was really sent, it arrived from China in world record time. This company is an out and out fraud.
6 de setembro de 2024
Opinião espontânea
Resposta da Ursime
Dear Customer,
Thank you for choosing us. Regarding your order concern, we take it very seriously. To assist you promptly, could you please provide your order number and other order details? This will help us verify your order status and provide you with the necessary support quickly. Your satisfaction is our priority, and we'll get back to you soon to ensure a seamless shopping experience. We look forward to your response. Thanks!
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Do not order from this company the…
Do not order from this company the pictures they have in there catalog are not the same as what you will get customer services a joke they give you the runaround I spent $100 and they keep giving me the runaround on how to return it to get my money back. Warning do not do business with this company
13 de agosto de 2024
Opinião espontânea
Resposta da Ursime
Dear Alynnda,
We apologize for any inconvenience and disappointment caused. And we would like to clarify that we offer other choices as a gesture of goodwill to customers who may find the return not practical. We apologize if it appeared like we were having a runaround, which we never meant to.
It is verified that the support team has already sent you a return address and return form at the end of August but has not heard back from you since then. For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
What an absolute scam
What an absolute scam. Please save your time and money and DO NOT order from this site. The images of clothing seen online are either stolen from other legitimate websites or AI generated because what you receive looks nothing at all like what you purchased. I ordered what looked like a stunning red and black plaid trench coat and what I received was a light cherry red/pink and grey rag that felt like it was made from stiff cardboard like material. Absolutely stunned. Like did they send the thing through a printer and run out of ink?? To make matters worse, the company expects you to pay for your own return shipping which is $40-$50. They do offer to give you a percentage of the refund as an alternative. Total BS. Why would I pay even more money after being scammed into giving you my money in the first place? Please heed my warning and avoid these scammers at all cost.
31 de agosto de 2024
Opinião espontânea
Resposta da Ursime
Dear Valued Customer,
We are deeply sorry to hear that your recent shopping experience with us did not meet your expectations. We understand the frustration and disappointment you must be feeling, and we sincerely apologize for any inconvenience caused.
Regarding the color and material of the plaid trench coat, we are truly sorry for the confusion. We acknowledge that there may have been some discrepancy between the product image and the actual item you received due to light, angle, and computer screen. We are taking immediate steps to review our product images and descriptions to ensure they are as accurate as possible.
Regarding the return policy, we do require returns for a full refund to be shipped back to us at the customer's expense. However, we do offer a partial refund for certain situations where returning the product may not be possible or practical. We are currently reviewing this policy to find a more customer-friendly solution.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP. We also hope to have the opportunity to serve you better in the future.
Kind regards,
Ebony, Ursime Team
complaint@ursime.com
I already wrote a 5 star review
I already wrote a 5 star review,
The ursime clothes actually have tags on them and the quality is exceptional.
31 de agosto de 2023
Opinião espontânea
Completely disappointed with every…
Completely disappointed with every single item purchased. Nothing fits and nothing remotely looks like advertised.
19 de julho de 2024
Opinião espontânea
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. We will respond within one business day.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Got this pair recently and they’re…
Got this pair recently and they’re decent. Shipping took two weeks, so a bit long. Design is stylish and quality seems solid for the price. Maybe offer faster shipping options. Overall, satisfied but not overly impressed due to the wait. Potential for improvement exists.
26 de agosto de 2024
Item of clothing was nothing like…
Item of clothing was nothing like advertised/photo.
I against my better judgement gave them the benefit of the doubt, unusually for me, but I really loved the item.
Just wish I knew what site does sell the real item, so I could buy it.
I wouldn't touch them with a barge pole, again.
27 de agosto de 2024
Opinião espontânea
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. We will respond within one business day.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Do NOT buy from this site!
The clothes look NOTHING like the pictures! Customer service is awful. They will not refund your money even though the clothes are NOT what is described, the fabric is cheap and the workmanship is awful. The clothes were awful, the zipper didn’t work on one dress and the other was actually a pant set. I still could not get a refund! They are a rip off!
15 de junho de 2024
Opinião espontânea
Resposta da Ursime
Dear Ruth Fagan,
We're truly sorry to hear about the issues you've encountered with your recent order. It's disappointing to learn that the items you received did not match the images and description on our website, and we understand your frustration with the customer service experience you've had.
To better assist you and look into this matter, could you please provide us with your order details like order number and emaik? This will enable us to review your case more closely and work towards a resolution. We assure you that we aim to provide products that meet the expectations set by our descriptions and images, and we're committed to addressing any discrepancies.
We're also concerned to hear about the specific product issues you've mentioned, such as the non-functional zipper and the incorrect item received. These are not up to our standards, and we'd like to make this right for you.
Please share your order information with us, and we will do our best to resolve this issue promptly. We hope to have the opportunity to provide you with a better experience in the future and appreciate your time in bringing this to our attention.
Ebony, Ursime Team
complaint@ursime.com
Company is a Scam
This company is a big scam ! Items pictured are NOT what you receive. It’s all garbage! And you can’t return items they don’t respond to your emails to customer support! Big rip off !
8 de agosto de 2024
Opinião espontânea
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. If you didn't like their solution, you can escalate the matter to our customer complaint team at complaint@ursime.com.
For your convenience, we have used complaint@ursime.com to send you an email to give you the return instructions. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
I love the clothing
I love the clothing, I love being different or have something that’s not like none other, that what Ursime does for me
22 de agosto de 2024
Opinião espontânea
This entire experience was horrible
This entire experience was horrible. Single handedly the worst I’ve ever had. This company is not doing legal business and on top of that, not upholding to their own return policy unless pushed to do so. I was sent a product I didn’t even order and was not even offered a refund for their mistake. The long shipping time was told to me so they can “ensure quality” but I didn’t even get the right product at all. Then, they told me they were out of stock of what I ordered in the first place, but didn’t even notify me and attempted to send a completely wrong different product instead hoping I would just accept it. I was offered a small credit, not even the same value of what I paid, for my original product. There was extreme attempts of haggling in order to not refund me. Unacceptable. I had to demand multiple times to be given a full refund and quoted their own return policy. Finally they gave a “full refund” which wasn’t actually a full one since they still were not attempting to return the cost of shipping, blaming someone else for being responsible for that cost so they could get out of having to return my money. l was charged one cost, not separately for shipping. I notified they would be reported for fraud and theft if they did not comply. If told I would be refunded fully, it is unacceptable to not do so. There is a lack of transparency, integrity and effort to do good business. This company will never last long if these are the values the company has and continues with.
21 de agosto de 2024
Opinião espontânea
Resposta da Ursime
Dear Sam,
We're truly sorry to hear that your experience with us was far from satisfactory. It's clear that we've let you down in several aspects of our service, and for that, we deeply apologize.
It's concerning to learn that you received a product that was not what you ordered and that we did not notify you about the stock-out situation. We understand that you felt compelled to push us to adhere to our return policy, and we're sorry for the miscommunication and inconvenience you experienced.
We would like to confirm your order information and address your concerns. Could you please provide us with your order number so that we can look into the matter more thoroughly?
We assure you that we are taking your feedback seriously and are working to prevent such situations from happening again. We want to restore your trust in our company and make things right.
Once we get your order information in the Trustpilot backgroud, we will follow up and do our best to address your concerns.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
DO NOT BUY FROM THEM!!!
DO NOT BUY FROM THEM!!!! Shipping takes 3+ months and the sizing is very inconsistent! They do not honor exchanges or returns!! I emailed them immediately about exchanging my skirt. You can either pay $40 return shipping, or get a credit for half the cost of your item! Then they didn't respond to my messages until after my return period and told me it was too late!! SCAM!!!!
21 de junho de 2024
Opinião espontânea
Resposta da Ursime
Hello,
The return warranty is 30 days after you receive the parcel. Therefore, so long as you reach out to us within 30 days after you receive the parcel, the order is returnable and refundable.
We apologize for the inconvenience caused. We understand your frustration and care to resolve the problem with your order. We tried to identify your order ID via your username here to look into and take care of the issue but failed.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
Ebony, Ursime Team
complaint@ursime.com
The two items i ordered clearly are…
The two items i ordered clearly are knit material and embroidered on the website. What i got were disgusting ugly cheap shirts printed with pictures of detailing and embroidery. This company is a big scam. It is horrible to cheat people. It is false advertising and they should be shut down. On the website the clothes appear so beautiful. What a shame that this company is cheating people. The return process is not easy and you do not get a full refund. Also they want you to pay to ship the clothes back. Why should i pay again for their bad judgement and dishonesty. I’m sure they want to make it difficult for people to get their money back. So sad. Was so looking forward to ordering more, now forget it. Never again
20 de agosto de 2024
Opinião espontânea
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out.
If you don't like the solution, which was simply an option we provided to accommodate different customer preferences, such as customers who may find the return not practical.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
False Advertising of the highest level
EDIT - IF you read my actual review below, you would know that I have already reached out to contact the support team. You would also know that the response provided by them was to offer either that I pay to return the item in this situation, they provide a 40% refund, or give a $35 credit for another purchase...none of which I found acceptable. This was actually the point at which the original review was written. You have my info and, at this point, I feel that you and the company should be responsible for escalating this and that it should not require additional outreach on my part.
Original review:
My friend, knowing how much I adore lightweight, natural fibers and the boho look purchased a dress for me shown to be exactly that on the site. If you zoom into their images, you can even see that the material is gauzy and the embroidery on it is both 3D/raised (so ACTUAL embroidery) with some areas like the flowers with the small threads sticking up.
What arrived was a heavy, polyester with not a single stitch of embroidery...each and every image, belt, and neckine detail was PRINTED on. I google searched the image from the site and it pops up both for their page, as well as for AI platforms. This is false advertising in the absolute basest form.
When I reached out hoping to either make an exchange for something else that may be a more accurate description or for a refund, I was told I can either pay to ship the item back on OUR funds for this absolute nightmare, receive a 40% refund, or get $35 towards my next purchase!!!
This is potentially the biggest scam site I have inadvertently used, which is an absolute shame as the clothing shown on the site is absolutely lovely.
I have several photos both from the site and of the item which arrived and honestly wish I could be uploading them now for all to see.
15 de agosto de 2024
Opinião espontânea
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
CHEAP RUBBISH
Stupidly put another order in and threw them in the bin as soon as I received them. Absolute rubbish quality. Save yourself the money and don't order through them you will regret it.
18 de agosto de 2024
Opinião espontânea
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
I didn't have much hope for this dress…
I didn't have much hope for this dress after reading the company reviews but I bought but it was only $30 so I bought it anyway... and I love it! The only thing I don't like is it runs small so I'm ordering a new size. However, the dress is really pretty with a silky material.
17 de agosto de 2024
Opinião espontânea
They state dress is sequined
They state dress is sequined. No embellishments at all. Just a plain green fabric with designs on it. The other dress, the same thing. Looks embroidered in their pictures, just a plain silky material with flower designs on it. Not worth the money.
15 de agosto de 2024
Opinião espontânea
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
I have lost over 200 lbs and I was so…
I have lost over 200 lbs and I was so excited to start buying new clothes. I ordered a skirt from Urisme, I waited for OVER a month for it to even ship, and it finally arrived today. The only problem is is not what I ordered. Not even close. This is so disappointing. I expected better from this company.
**UPDATE** 08/22/2024
The customer service team had reached out several times, and honestly, the help I received was exceptional. I've read not so great reviews for Ursime, and I never thought my issue would be resolved, but they were incredibly helpful, and I even received a full refund. I am trying to buy a whole new wardrobe due to a massive weight loss, and the clothes on their site are really adorable, so I may give them another chance one day when I have the money to spare. This is my review of Ursime. It started out rough, but other than not getting the skirt I wanted, my experience with them was really great.
10 de agosto de 2024
Opinião espontânea
Resposta da Ursime
Dear Defsgirl,
Thank you for sharing your feedback with us. First and foremost, congratulations on your incredible weight loss journey. We understand the excitement that comes with starting a new chapter and refreshing your wardrobe. It's unfortunate that your experience with Urisme did not meet your expectations.
We apologize for the delay in shipping your order and for the discrepancy between the item you received and the one you ordered. This is not the level of service we strive to provide, and we want to make it right for you.
To assist you better, could you please provide us with your order details, such as the order number and and ordering email? This information will help us track your order and expedite the resolution process. Rest assured, we will do everything we can to rectify the situation, whether it involves returning the incorrect item or sending out the correct product to you.
We appreciate your patience and understanding as we work to resolve this for you. Please feel free to reach out to us directly if you have any further concerns or questions.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.