I bought a beautiful dress for a photo shoot. Arrived timely and quality was exceptional. Many compliments.wish I could attach a photo.
A empresa respondeu
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Leia as opiniões dos outros
They false advertise, the clothing which took over month to get looked totally different then what ordered. Cheap material and single stitched. It is horrible and customer service SUCKS
A empresa respondeu
Ich kann diesen Shop absolut nicht empfehlen. Die gelieferte Ware war mangelhaft und von sehr minderer Qualität – weit entfernt von dem, was auf den Bildern oder in der Beschreibung versprochen wurd... Ver mais
A empresa respondeu
Disappointing experience, avoid! I ordered a dress from Ursime and completely regret it. The dress advertised was not the dress I received. It should not have passed quality control, a low standard, p... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
URSIME is an international one-stop online shop for high-end, affordable, designable fashion lifestyles. URSIME mainly targets the United States, Europe, Australia along with other markets. Our philosophy is everyone can enjoy the beauty of fashion. We encourage every woman to express with confidence, beauty and freedom who empowers themselves. YOU're the inspiration of yourself.
Informações de contacto
Hong Kong
- support@ursime.com
- ursime.com
2,3
Mau
940 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Avoid
Avoid. The clothing looks nothing like what is on their website. Lost over £118. Fought via PayPal for money to be refunded. Guess what, the company will only refund if YOU pay for the counterfeit goods to be returned to them.
27 de maio de 2024
Opinião espontânea
Resposta da Ursime
Dear Customer,
We are deeply sorry to hear that your recent experience with our product and the return process did not meet your expectations.
We want you to know that your feedback has been forwarded to our dedicated quality assurance team. They are reviewing the details to ensure that improvements are made where necessary. If the initial response does not meet your satisfaction, our customer complaint team is ready to further address your concerns.
For your convenience, we have reached out via email at complaints@ursime.com to discuss the issue in greater detail. Please check your inbox and take a moment to reply at your earliest opportunity. We are committed to follow up on this
Thank you for your patience and understanding. We value your business and hope to restore your confidence in our services.
Warm regards,
Ebony, Ursime Team
complaint@ursime.com
Wonderful/Helpful Customer Service
I was interested in a pair of pants which was out of stock for awhile and I contacted Urisime's customer service - they were extremely helpful in ordering this item and showed great concern for my satisfaction. I have not had that kind of customer service in a long time.
17 de julho de 2024
Opinião espontânea
The dress I received was disgusting
The dress I received was disgusting. Where in the picture there is lace and tassels they have taken a picture and then printed this so the lace and tassels are part of the fabric which just shows they have stolen the design. The fabric is so awful it would probably give you chemical poisoning if you wear it. The sizing and cut would be funny if not s annoying. I sized according to the measuring charts and ordered the XL. It is like an Australia equivalent of a size 28. Trying to get a return RMA has been like getting blood from a stone.
1 de julho de 2024
Opinião espontânea
Resposta da Ursime
Dear Carmel Pritchard,
First of all, we are very sorry that the goods you received did not meet your expectations. We value your feedback and sincerely apologize for any inconvenience caused by this shopping experience.
With regard to the dress you mentioned, we understand your disappointment. The difference between the picture and the real thing, especially regarding the printing of the lace and tassel parts, was unexpected. We acknowledge that this does affect the overall texture and appearance of the garment, causing you distress.
Regarding fabrics, we assure you that the materials used are tested and designed to ensure the safety and comfort of our customers. However, we also understand that everyone's feelings about fabrics may be different, so we will pay more attention to the material selection and description accuracy of future products.
As for the size issue, we understand that the XL size selected according to the scale table is different from the Australian 28 size, which may cause you inconvenience. We will conduct an internal review of this and work to improve our sizing guidelines to ensure more accurate sizing matches.
Finally, we are very sorry for the difficulty of the return process. We are always working to streamline the return process, but clearly there was an oversight in this handling. We will feed this process back to the relevant teams to ensure that such requests can be handled more efficiently in the future.
We apologize again for your experience and thank you for taking the time to provide us with feedback. We have sent you complaint@ursime.com to follow up and solve the problem. Looking forward to your reply.
Sincerely,
Ebony, Ursime Team
complaint@ursime.com
I received my order the item looks…
I received my order the item looks nothing like the photo and is horrible quality. I will never order from this site again.
15 de julho de 2024
Opinião espontânea
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@xpluswear.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@xpluswear.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Ursime Clothing is one of my worst…
Ursime Clothing is one of my worst clothing line!!! The items advertised are in poor quality and cheaply made!!! Please be warned!!! Also they will not issue a refund for damaged shipped products. They only want to give a credit but I refuse to order from them again!!!! It is a lost of money for me but I wanted to warn any future buyer what to expect. DONT BUY FROM THIS SITE!!!!!!!!
15 de julho de 2024
Opinião espontânea
Resposta da Ursime
Dear Lynda,
Upon inspection, I found that the CSR offered a solution of a 100% gift card. You misunderstood that option and accepted option 1. Later on, you realized it was not a full refund and insisted on a full refund.
The CSR would like to offer a refund on this order, but your pictures didn't show clearly where and what was defective. Hence she needed to confirm the defect again. But she didn't hear back from you. So the refund process stopped.
I understand your desire to get a full refund. Your feedback will be documented and shared with the corresponding team to verify and make progress.
In recognition of the inconvenience you've experienced, we would like to offer you a new solution to address this problem ASAP. We have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you.
Regards,
Ebony, Ursime Team
complaint@ursime.com
As many have noted
As many have noted, what's on the website often looks superb - what is delivered isn't up to that quality.
I ordered "Vintage Boho Allover Colorblock Patchwork Lantern Sleeve Velvet Maxi Dress" for my folk festival loving wife and "Retro Floral Lace Patchwork Denim Straight Jeans" for a daughter. The good news is they both were delivered internationally after about 4 weeks, the not so good news was that what you see on the website was not the quality of what you get. However in my case the products were at least reasonable value hence the (fairly generous) 3 stars and I don't feel the need to go down the returns path.
Trust pilot may want to look at the validity of the 5 star ratings reviews which often seem generic, anodyne, and at odds with the many counter examples. May be worth a dice roll, but don't get your expectations too high.
30 de junho de 2024
Opinião espontânea
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Do not do business with this company
Do not do business with this company. I tried to return several items that I purchased. I was disappointed with the quality and fit . I requested a return label and was told they would offer me a partial refund and a coupon for future purchases. Also stated was the ridiculous charges for an international return. The package was mailed from a US address and I offered to return to same address in original package. . Support from this company refused that offer. I am contacting my credit card company to dispute WARNING….DO NOT PURCHASE FROM THIS COMPANY ! I will write negative reviews everyplace I can until I am issued a full credit and instructions for return to same address that the package was mailed from !!!!
12 de julho de 2024
Opinião espontânea
Resposta da Ursime
Hello,
Thank you for taking the time to share your shopping experience. We value your feedback and apologize for any inconvenience you may have experienced during the return process.
We understand your dissatisfaction with product quality and return policy and would like to respond to each of the issues you raise:
1. Regarding the return shipping, as per our policy, we require customers to cover the shipping cost in returning the items not defective to our New York return hub. We understand that this may not be ideal but it is a necessary policy to ensure that we can continue offering affordable prices.
2. As for the partial refund offer presented to you, it was not meant to cause any confusion or frustration but served as an alternative to returning the items. It was simply an option we provided to accommodate different customer preferences, such as customers who may find the return not practical.
3. The address on the parcel is not our return address but a transitting depot of the carrier. As was stated, our return hub is in New York.
4. Concerning the dispute and review, we apologize for the dissatisfaction you experienced with the return process. We will collect your feedback to the relavant team to review our return process and make progress. But if you have made a dispute, we will not have the authority to issue refund anymore. Kindly follow it up on your financial institution.
Again we apologize for any inconvenience caused. If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
Ebony, Ursime Team
complaint@ursime.com
It’s crazy
It’s crazy! They spend so much time and energy apologizing for their crappy clothes and service which would not be necessary if they had better products.
11 de julho de 2024
Opinião espontânea
Resposta da Ursime
Dear Kelly,
I am truly sorry to hear about your negative experience with our customer service. At Ursime, we aim to deliver satisfactory support to our customers, and it appears we have failed to meet those standards in your case. For that, I deeply apologize.
Your feedback is incredibly valuable to us, as it helps us identify areas where we need to improve. We are committed to making things right and ensuring that your future interactions with us are positive and satisfactory. If there is an unresolved issue or concern that prompted your contact with customer service, please let us know, and we will do our utmost to resolve it promptly and efficiently.
To discuss this further, please feel free to reply to me directly at complaint@ursime.com.
Sincerely,
Ebony, Ursime Team
complaint@ursime.com
I ordered a blouse of this website
I ordered a blouse of this website. Literally nothing like the picture the material is so thin and cheap. For £35.99 it's a total rip off.
11 de julho de 2024
Opinião espontânea
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
The wrong dress was sent
The wrong dress was sent. However, I received 2 coupons and could keep the dress, which was nice, although not really my style.
6 de julho de 2024
Opinião espontânea
Ordered the denim skirt with the mauve…
Ordered the denim skirt with the mauve layer skirt on the lower part. Has a gold floral leaves that goes across mist of the front both sides. . Arrives with one piece of mauve material barely gathered. The gold floral stops midway but is on the bum. Has been stuck on already lifted . They offered me 50% credit on another shop. Would I risk then 2 items of such poor quality unable to wear . Utter rubbish.
UPDATED
Yes I was offered to return the item at my cost or keep the item (what will I do with it, it's not wearable!) and accept a 40%credit to buy something else that is not as advertised. If there was an offer of the item replaced exactly as in the picture I would accept. But that offer has not been made. Therefore the quality is not able to be produced . The picture is false and they cannot copy the item correctly. No I haven't been satisfied and am not wasting more money to return something that was not close to what was offered in the catalogue.
11 de julho de 2024
Opinião espontânea
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Bad representation of item
I ordered a white jacket that was so beautiful but when I finally received it, it was nothing like the picture.. I wanted it for an event on the 7th of July only for it to come on the day before after ordering on in June.. I never got an email confirmation.. so I don’t think this is a good company
I’m glad I had a backup outfit
6 de julho de 2024
Opinião espontânea
Resposta da Ursime
Hello,
Our orders to every customer always take a while, from a week to 3 weeks, to be delivered. And our confirmation email is always sent upon shipping. If you received the order only one day after ordering, we have to assume that your order was not placed on Ursime. This assuming is also based on that there is no jacket order under the name of "Veronica".
Please provide us with your order details, such as the order number and the email address used for the purchase. Alternatively, kindly email us at the email address below. This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thank you in advance.
Ebony, Ursime Team
complaint@ursime.com
You sent two items that were clearly…
You sent two items that were clearly the wrong size and one that did not look like the photos.
22 de maio de 2024
Opinião espontânea
Resposta da Ursime
Hello,
We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
Ebony, Ursime Team
complaint@ursime.com
They will not issue the refunds that…
They will not issue the refunds that were promised via email month's ago for three items following their ridiculous return policy plus having to send the items back at my own expense. They sent me an email that stated they would be refunding the items but they never did. Terrible company and I will be reporting to BBB.
14 de maio de 2024
Opinião espontânea
Resposta da Ursime
Dear Nina,
I sincerely apologize for any inconvenience caused. Upon seeing your complaint I immediately searched your name on our system and located your order.
I found that both of your orders had been refunded. # UR00119819 was refunded on June 16th and # UR00151396 on June 16 as well. I have enclosed 2 screenshots of the refunds in the email I just sent you for your verification.
If you have not seen them, I suggest you check the transaction history of the paying account first (especially on June 16/17). You can also contact the corresponding financial institution to ask further questions.
I hope the screenshots could help. If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress.
It's verified that the refund as a token of compensation has been agreed. And it was issued on July 1st. If you think the support team's solution was not satisfactory, you are always allowed to escalate the matter to our customer complaint team.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Une arnaque pur et dur
Une arnaque pur et dur, reçu des articles non conforme à ma commande de qualité pitoyable avec un prix exorbitant une honte de faire payé des gens aussi Cher
24 de junho de 2024
Opinião espontânea
Resposta da Ursime
Bonjour,
Nous nous excusons car l'article n'a pas répondu à vos attentes. . Soyez assuré que les commandes sont retournables et remboursables – vous pouvez nous contacter à support@ursime.com pour régler le problème.
Pour votre commodité, nous avons utilisé complaint@ursime.com pour vous envoyer un e-mail afin de donner suite à cette affaire. Veuillez vérifier votre boîte de réception. Nous espérons avoir de vos nouvelles et que ce problème soit résolu dès que possible.
Salutations,
Ebony, Ursime Team
complaint@ursime.com
What you order is nothing like what you get
I ordered the 'Elegant Long Sleeve Cinch Waist Floral Appliques Midi Dress', spent over $100AUD on it, and was so excited to wear something I didn't have to get altered to my partners graduation only for it to arrive - mind you the tracking says its still at customs - not even a quarter of the quality I had ordered. The colours are completely wrong, the quality is atrocious, and the price I paid for it is horrible. The fact that this is something that was even shipped is horrendous and I can't believe I saved up for it.
4 de julho de 2024
Opinião espontânea
Resposta da Ursime
Hello,
We apologize for that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Buyer Beware - Items received are NOT what they appear…
I recently ordered a complete outfit from Ursime. I was so excited to receive because it was purchased for a special event. When arrived, I opened it and couldn’t wait to try it on. I loved it but kept thinking it seemed different that what I thought I had purchased. I opened Facebook and an ad for my outfit was on my timeline. I looked at it and thought, this is NOT what I received! I then took a photo of myself in the items received and placed it side by side what I had ordered. 100% NOT THE SAME ITEMS!!! I gave it 2 stars because I kept the outfit to wear to my event because I didn’t have time to get something else in time. EXTREMELY disappointed that the outfit was NOT what I ordered. Buyer beware - items received are not what the appear!
1 de julho de 2024
Opinião espontânea
Resposta da Ursime
Hello,
We apologize for that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Fast & easy in addressing my concern
Fast & easy in addressing my concern. Product descriptions helpful
27 de junho de 2024
Opinião espontânea
articoli diversi da quelli venduti
Nella fotografia risultano un paio di jeans tempestati di cristalli e perline nella realtà ti arriva un pantapalazzo stampato effetto jeans e non è costato nemmeno poco una grandissima fregatura
2 de julho de 2024
Opinião espontânea
Resposta da Ursime
Ciao,
Ci scusiamo per il fatto che l’argomento non è stato all’altezza delle vostre aspettative. Prendiamo sul serio il feedback dei clienti e terremo conto della vostra revisione al gruppo competente per compiere progressi. Vi assicuro che gli ordini sono restituibili e rimborsabili -- potete contattarci a support@ursimeone. Com per risolvere il problema.
Per vostra comodità, abbiamo usato denuncit@ursimeone. Com per inviarvi una email per dare seguito alla questione. Per piacere, controlla la posta in arrivo. Speriamo di sentire da lei e che la questione sia risolta al più presto.
Osservazioni,
Ebony, Ursime Team
complaint@ursime.com
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