I bought a beautiful dress for a photo shoot. Arrived timely and quality was exceptional. Many compliments.wish I could attach a photo.
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Leia as opiniões dos outros
They false advertise, the clothing which took over month to get looked totally different then what ordered. Cheap material and single stitched. It is horrible and customer service SUCKS
A empresa respondeu
Ich kann diesen Shop absolut nicht empfehlen. Die gelieferte Ware war mangelhaft und von sehr minderer Qualität – weit entfernt von dem, was auf den Bildern oder in der Beschreibung versprochen wurd... Ver mais
A empresa respondeu
Disappointing experience, avoid! I ordered a dress from Ursime and completely regret it. The dress advertised was not the dress I received. It should not have passed quality control, a low standard, p... Ver mais
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Informações sobre a empresa
Escrito pela empresa
URSIME is an international one-stop online shop for high-end, affordable, designable fashion lifestyles. URSIME mainly targets the United States, Europe, Australia along with other markets. Our philosophy is everyone can enjoy the beauty of fashion. We encourage every woman to express with confidence, beauty and freedom who empowers themselves. YOU're the inspiration of yourself.
Informações de contacto
Hong Kong
- support@ursime.com
- ursime.com
2,3
Mau
940 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I order on JUNE 2
I order on june 2, This is July and have not received order
29 de junho de 2024
Opinião espontânea
Resposta da Ursime
Dear Sharon dugey,
Please accept my sincere apology for any frustration you might experience. You are always allowed to reach out to us at support@ursime.com to inquire about order status.
Upon inspection, I found that your order (# UR00190706) was paid for on July 1st. (If you have another order that was paid on May 26, kindly give me the order ID and a screenshot of the order page to assist you better.)
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Disappointing experience
Disappointing experience, avoid! I ordered a dress from Ursime and completely regret it. The dress advertised was not the dress I received. It should not have passed quality control, a low standard, poorly sewn and a cheap fabric. Certainly not worth the price paid or the trouble trying to raise a claim. Time and money wasted, deceiving photos showing beautiful dresses, but instead a poorly made imitation dress was received. It’s a shame I can’t attach the photos here.
9 de junho de 2024
Opinião espontânea
Resposta da Ursime
Hello,
We apologize for that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Ebony, Ursime Team
complaint@ursime.com
I bought two items I bought a pair of pants that was supposed to be smalls they were huge plus they sent me another pair that I'll never wear tried to return them and they just keep sending them back
I tried returning two things which was both way big but they keep coming back NEVER AGAIN AND WILL TELL ALL MY FRIENDS AND FAMILY NOT TO ORDER FROM HERR
19 de junho de 2024
Opinião espontânea
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. If the support team's solution didn't make you, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@ursime.com to email the address you used for the purchase to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
I had a very great experience!
27 de junho de 2024
Opinião espontânea
Ursime has the worst return policy
Ursime has the worst return policy I have ever encountered. I purchase almost everything online. I will never shop with them again.
26 de junho de 2024
Opinião espontânea
Resposta da Ursime
Dear Wanda,
We are very sorry to learn that your shopping experience in our store did not meet your expectations, especially with regard to our return policy.
We understand every customer's expectations and concerns when shopping online, especially when it comes to return policies. Our goal is to develop a reasonable policy that protects the interests of our customers while also ensuring that our business operations are sustainable. However, we are also aware that in practice there may be inconveniences for customers.
To show our sincerity and apologize for the inconvenience, we would like to offer you a special discount or offer to compensate you for your unpleasant experience. We hope this will be a small gesture to make you reconsider your continued cooperation with us.
We sincerely hope to have the opportunity to serve you again and win back your trust through our efforts. We have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox.
Sincerely,
Ebony, Ursime Team
complaint@ursime.com
Dint buy from this site
This was the worst online shopping experience I’ve ever had. First, it took a very long time for me to receive my item. When it finally arrived, it was nothing like I expected. I thought I was getting denim jeans that looked like the picture, but instead, I received some kind of stretchy, legging material with patches on it. It's just fabric sewn into the shape of pants. If I could, I would rate this a zero.
21 de junho de 2024
Opinião espontânea
Resposta da Ursime
Hello,
We apologize for that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Plus jamais !!!!!!
Lorsque j'ai commandé de m'attendais vu le prix et les photos à des articles top et bien lorsque j'ai reçu ma commande je ne savais pas si je devais rire ou pleurer vêtement de très mauvaise qualités affreux rien à voir avec les photos mais j'ai tout de même dépenser près de 150 euros pour des loques inmettables je suis en colère et déçue j'ai voulu envoyer un email à l'adresse indiquée le courrier mes revenus inconnu ????? Belle arnaque qui s'attaque aux personnes naive 😪😪😪😪
20 de junho de 2024
Opinião espontânea
Resposta da Ursime
Bonjour,
Nous nous excusons car l'article n'a pas répondu à vos attentes. Nous prenons les commentaires des clients au sérieux et prendrons note de votre avis auprès de l'équipe concernée pour progresser. Soyez assuré que les commandes sont retournables et remboursables – vous pouvez nous contacter à support@ursime.com pour régler le problème.
Pour votre commodité, nous avons utilisé complaint@ursime.com pour vous envoyer un e-mail afin de donner suite à cette affaire. Veuillez vérifier votre boîte de réception. Nous espérons avoir de vos nouvelles et que ce problème soit résolu dès que possible.
Salutations,
Ébène, équipe Ursime
complaint@ursime.com
📣⚠️🚩🚩🚩Do not order from this company the…
📣⚠️🚩🚩🚩Do not order from this company the pictures look wonderful but you will not received your order I placed an order over 160.00 and never received a full refund they sent me 80.00 dollars and never received my order..
Don't TRUST This Company ❌🚩🚩🚩🚩
15 de abril de 2024
Opinião espontânea
Resposta da Ursime
Dear Karen,
I found that previously you received a scarf (gift for orders over a certain amount) and misunderstood that you received the wrong item. After that, you requested a cancellation and refund of your order. We have canceled them and the refund (147.97 USD) has completely been issued. Please know that it was split into 3 partial refunds due to different kinds of operations.
1) 45.78 USD was refunded on April 11. It was from the cancellation of a pair of jeans that were out of stock.
2) 83.39 USD was refunded on May 8. It was from the cancellation of the rest 2 items.
3) 18.8 USD was refunded on May 10th. It was the money of yet refund.
I have attached the screenshot of the refund in the latest email I sent you via complaint@ursime.com for your verification. If you only saw the 83.39 USD refund, I suggest you check the transaction history on the dates to have a further look into the refunds. If it didn't work out, you can contact your financial institution to investigate the matter.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Where's my receipt? Confimation? Tracking number?
I ordered on June 14th and still received no receipt or confirmation or tracking. This is an inconvenience because I cannot give an order number, But i have my bank statement. I read the reviews and am a fair person but having no receipt, confirmation and tracking number is not right. I sent an email with the last four numbers of the card I used. It has been a week and without a receipt or tracking number makes me uncomfortable perhaps a full refund is in order.
13 de junho de 2024
Opinião espontânea
Resposta da Ursime
Hello,
The confirmation email was sent to you upon successfully paying for the order. If you didn't see it, you can contact our support team at support@ursime.com to inquire about your order. Ususally the order will be linked to your email if you use the same address to reach out.
It is verified that your emails have been replied to and order packed already. If you have any further questions or concerns, please don't hesitate to contact us.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Returns to Alterations
I love the style of your clothing. Your return policy could be improved by giving a shipping label to return something. Your size chart said that if your measurements were an in-between size range to size up. So I sized up on the skirt I ordered. I love the skirt, but it is too big. Instead of paying shipping to return and then reorder a smaller size, I have to use that money to pay a seamstress to alter it for me because the fabric pattern is directional and it has a side zipper. Otherwise, I could take it in myself if it had a back zipper.
13 de junho de 2024
Opinião espontânea
Resposta da Ursime
Dear Debra,
Thank you for taking the time to share your suggestions with us. We take customer feedback seriously and will take note of your review to the relevant team to make progress.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Most Items are of good quality
I ordered several items from Ursime - while a couple of them were not the best fabric choices, the majority were well made and very pretty (in particular the denim). I unfortunately had to return due to sizing issues but it is my own fault - I am tall but my waist is usually smaller then the size I order for the length (this is typical for a lot of brands). I will try to reorder those in different sizes and see what works best. Customer Service worked with me.
20 de junho de 2024
Opinião espontânea
There were mixed up in tracking…
There were mixed up in tracking software as it tells me are pick up and out on delivery, but I have not received yet.
I’ve contacted Ursime, they took care of the issue, I got my products before time was allocated.
6 de junho de 2024
Opinião espontânea
The customer service
The customer service. I ordered boho pants which were out of stock and Ursime was great about replacing with another item. Thank you
12 de junho de 2024
Opinião espontânea
I love the website and the mock up…
I love the website and the mock up pictures you provide. Unfortunately the quality of the item I purchased was not up to standard and the item did not reflect a true likeness to that pictured. Your customer service has been wonderful. Top marks there.
14 de maio de 2024
Opinião espontânea
Resposta da Ursime
Dear Julie Maher,
Thank you for taking the time to share your experience with us. We're delighted to hear that you appreciate our website and the mock-up pictures we provide. It's also gratifying to know that you found our customer service to be top-notch. We strive to ensure every interaction with our team leaves a positive impression.
However, we are truly sorry to learn that the item you received did not meet the high standards we aim to uphold, nor did it accurately represent the images displayed on our site. This discrepancy is certainly not reflective of the quality we promise our customers, and we apologize for any disappointment this may have caused.
Your feedback will be documented and shared with the corresponding team to verify and make progress. If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
Ebony, Ursime Team
complaint@ursime.com
This is the worse site I ever purchased…
This is the worse site I ever purchased from. Never again I purchased numerous items at one time and one dress twice.
15 de maio de 2024
Opinião espontânea
Resposta da Ursime
Hello,
We apologize for that the shopping experience with us fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured. You can reach out to us at support@ursime.com to sort it out.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Ebony, Ursime Team
complaint@ursime.com
I would give no stars if possible
I would give no stars if possible. DO NOT ORDER from this company. The products are not what you order, they just send you random junk that looks nothing like the online photos. And then they do not want to refund your money, even when they are in the wrong!!!!! Save your money.
6 de junho de 2024
Opinião espontânea
Resposta da Ursime
Dear Apryl,
Please accept my heartfelt apology for any frustration you might experience with your order. Your feedback will be documented and shared with the corresponding team to verify and make progress.
Upon inspection, I found that the support team already started the process of refunding you 100% of the item. So I contacted our finance department to expedite the refund so that you can receive the money sooner. You should receive it in between 1 and 5 business days after the response.
If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
Ebony, Ursime Team
complaint@ursime.com
I ordered 2 jackets ..nice style but…
I ordered 2 jackets ..nice style but quality isn't very good & takes forever ever to be delivered..
4 de junho de 2024
Opinião espontânea
Resposta da Ursime
Hello,
Thank you for liking the styles and we apologize for that the item's qualityfell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. You are always allowed reach out to us at support@ursime.com if you have any questions.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Just don’t!
I ordered my jeans over two weeks ago. They still haven’t shipped and when I emailed them they said it could be four more weeks! I asked for a refund because they were for a special event (that I allowed a month to get them) and received no email back.
31 de maio de 2024
Opinião espontânea
Resposta da Ursime
Hello,
We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Ebony, Ursime Team
complaint@ursime.com
Great customer service
The customer service was quick to respond and went up and beyond to make my order correct. Definitely will order from them again!
13 de junho de 2024
Opinião espontânea
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