ViewQwest Opiniões 186

I've been a ViewQwest customer and recently recontracted, which turned out to be the worst decision I've made as a customer.
Connectivity - Frequent dropouts throughout the day. For a provider that markets itself on premium (used to be), high-speed internet, this alone is already a red flag.
Customer Loyalty Team - The loyalty staff convinced me to recontract without advising me that I needed to submit a relocation request before recontracting, a basic procedural step that, had it been mentioned, would have saved me weeks of grief. Once the contract was signed, support from their end completely evaporated. They are incentivised to close deals, not to actually help you.
Customer Service Team - Every call ends the same way: a ticket gets filed, and that's where it stops. No follow-up, no ownership, no resolution. Each time I called back I had to re-explain my entire situation to a different rep from scratch. Nobody reads the case notes, nobody takes initiative. The support literally ends at "we've raised a ticket."
Broken Promises, Zero Accountability - I was promised expedited processing, callback appointments from both staff and a manager, and a 24-hour manager review. Not a single one was honoured. Every update I received was only because I called in and pushed for it myself. If I had waited, I genuinely believe nothing would have moved at all.
The result: 13+ days in a billing month paying for a service I could not use, a delayed property handover, and four people at home relying entirely on mobile data. Their response to my compensation request was to deny the bill rebate, and to claim, contrary to what actually happened, that proper advice had been given.
If you're considering ViewQwest for the premium experience they advertise, be warned: the moment something goes wrong, you are entirely on your own.

WORST PROVIDER. BEEN WITH THEM FOR MORE THAN 10 YEARS.

RECENTLY THEY MAKE MISTAKE AND TRY TO BURY IT. DO NOT RECOMMEND

I had an extremely frustrating experience with ViewQwest, and I strongly advise others to think twice before signing up.

Their customer service appears to be disconnected from actual service delivery, and they seem neither empowered nor willing to resolve issues. I signed up for OneVoice but was billed twice for activation fees.

I contacted customer service multiple times regarding various issues, but none were resolved. Each time I called, I had to repeat my entire situation from scratch. Despite assurances that they would follow up, I never received a single callback or update on the status of my cases.

Update (19 March 2026):
I was charged twice for OneVoice activation. Customer service claimed they cannot waive the duplicate charge because I submitted the request twice. However, I only did so because I never received the confirmation email the system said would be sent. Additionally, the technician who performed the installation confirmed that only one number was activated, and the duplicate request was not valid.

Despite explaining this, customer service refused to waive the duplicate charges. They also could not provide assurance that my broadband service would not be terminated due to non-payment of these disputed charges.

Overall, this has been a very disappointing experience — poor accountability, lack of follow-through, and unresolved billing issues. I regret choosing ViewQwest.

Fraud! Scam! Avoid this leech!

Their 10gbps plan is 100 times slower than my old StarHub 1gbps plan with 6 year-old routers! On top of that, internet service is always intermittent or non existent.

I inputted my credit card details on my account but when they failed to debit due to their system fault, my service was deactivated and I had to pay $80 to restore service, TWICE!

Customer service refused to investigate when I pointed out the problem, keep repeating that it is their right to bill me! Never called back when I asked for manager or raised technical issues.

When I asked to cancel the service, I was coldly told that I can pay up for the rest of the contract period, and
can bring down my router to their office to speed up the process. Damn bad!

This is fraud - please stay away!!! We are currently initiating investigation and litigation against the provider.
We purchased a 10GBPs service for a contract, and from the day 1 internet was disrupted with less than few mbps speed.
They have refused to fix the service and have charged us for the full 2 year service in the first 2 months itself despite the internet service being disconnected by their team. The customer service has been highly unresponsive, and terminated the internet post our complaint of lack of internet speed and charged us with a 2 year fees.

Customer service = No service
Feel like talking to the wall
My internet service had been down for 2 weeks after many empty promises of a call back, still no call back from anyone and service still down. Best of all I'm still paying for a "piece of shit" service
This service provider do not even deserved a single star !

Out source job to unprofessional technician to help hook up modem or router new or upgrader on residential properties, can't even know how to troubleshoot. Recontract for internet usage on home billing still base on previous billing amount where customer re-sign a lesser plan but they still billing previous amount ,dear customers pls check on your monthly bills whether are your over paying your bills.Customer Service not efficient ,out source answering service to Philippines , customer don't understand their English + specking to fast .

This is probably the worse fibre service provider i ever encountered. I was left stranded for 2 weeks without internet connection which I am still paying for it, back-end maintenance done twice (which I dont understand why 2x, does that means the first round was useless?). After maintenance done, no one bother to call me and inform me that the connection is resumed, I have to call myself. I emailed over to complain, no one bother to reply. Now i have to suffer with this bad service for another 2 years.

This review reflects both past and recent experiences, and unfortunately shows a clear pattern, not an isolated incident.

Historical issues:
• Billing claimed to be “fully reconciled” despite conflicting termination dates and unresolved discrepancies
• Selective responses that ignored repeated questions
• Missed callbacks and delays caused by the provider’s failure to return calls
• Unclear termination process and unreasonable refund timelines justified by “internal approvals”
• Statements implying an IMDA matter was settled, when it was not clearly endorsed or closed

Current issues:
• Internet outage with no effective support
• Tier-1 agents unable to perform basic actions (e.g. modem reset)
• Tier-2 escalation marked as priority but no callback
• Requests for manager callbacks delayed or not actioned
• Being told there was no manager on site during an active outage

Overall, this points to poor billing practices, weak escalation handling, and declining customer support quality. Based on repeated experiences over time, I would not recommend this provider.

I’ve been disappointed with Viewqwest’s reliability and service. Nearing the end of my contract, they billed me for an entire year in advance without my consent. When I asked them to show me the clause in their Terms & Conditions that justified this, they simply pointed to a vague, unrelated clause instead of providing a clear explanation.

This practice feels misleading and unfair, and it has convinced me not to continue with them once my contract ends. Transparency and accountability are essential in customer service, and unfortunately, Viewqwest has fallen short on both.

Disappointed on multiple fronts. The internet quality was consistently poor throughout my 2-year contract. When I ended my service, Viewquest demanded I travel to their inconvenient location to return their equipment or face a (close to) $300 fine. After 2 years of use, the equipment is worn and old - why would a used modem, adaptor, and cable be worth ~ $300? This fine feels punitive, not like fair cost recovery. It's clearly a penalty for not re-signing their service. Poor internet, poor service, and aggressive customer treatment. Would not recommend.

Worst in the commitment..while terminate the service during handover time, the officer said that no charges will be applied..later they send bill and amount auto debited..I raised dispute once invoice receive and without clearing the dispute amount auto debited and no response from team..I didn’t recommend to anyone in Singapore..better find the other one

Billing issues with Viewqwest
-After my contract ended around a year ago, Viewqwest billed me for the broadband service for a year which I had chosen when I signed the contract.
I requested to change to a monthly bill, but they said I had to re-contract to do this.

-Terminated my service and returned my hardware to Viewqwest on 21 Nov 25. I received an email stating that the termination date is on the same day 21 Nov.
I was told they will send me the final invoice within 1-3 working days.
However, I have yet to receive the final invoice today (10 Dec 25) almost 3 weeks later.
In the meantime, they billed me for OneVoice on 1 Dec 25. I wrote to them saying my service has already been terminated, but they told me to pay the invoice and they will offset with the final invoice.
This is ridiculous since the bill is for the period 01/01/2026 - 31/01/2026.

Have a faulty router that customer service kept asking me to check with Linksys even though it is already beyond Linksys’s warranty but still within Viewqwest warranty.
Multiple calls and explanations to customer service and they promised updates and replacement but still nothing, leaving me with more than 4 days without internet (at this point).
Not to mention the multiple outages I have had this year…

Internet keeps dropping out over 3 months. Still not fixed. Asked to cancel contract.-refund money paid up front. Viewquest lie & delay. Still no nearer to getting internet that works or a refund.

I subscribed to static IP and they give secureNet free for 6 months, when 6 months up, I terminated SecureNet and never expect the termination caused my static IP that I have used for 6 moths suddenly changed. It disrupted my server which is connected to factory production. Please do not subscribe to SecureNet with static IP if you have no intention to continue after the free trial.
I have negative balance in my invoice for many months, and they didn't use it to offset the bill until I made noise, and they said they will do it on next invoice. I asked billing dept why? No answer for this.
When I want to change my payment mode from annual to monthly, they said I can't base on their terms and conditions.
I made a complaint in their community forum, and they suspended my account even though I have presented the factual events.
This company is really very bad. Never switch to ViewQwest if not you will regret along the way 100%!

Very, very ugly experience.

Had an old unit due for replacement. Support kept insisting things on their end looked “fine” while I was completely without service. Promised next-day replacement — then suddenly changed the story and pushed it again. Whole day stuck on mobile data because they couldn’t get their act together.

Cheap plan or not, basic competence and communication shouldn’t be optional. This whole process has been frustrating, slow, and honestly feels like talking to a script instead of real support.

Totally killed my confidence in their service.

The worst customer service I ever experienced! The wifi is always lagging! Poor network! Regret changing to this internet service provider! Worst lousy ISP!

I switched to ViewQwest, and got a bill shock with some unwanted services that I did not subscribe to, and a speaker that I was no aware of, the bill amounting to over $500. I called to their hotline and spoke to a service rep. indicating that the speaker is still wrapped - pristine and I offered to return it and was told someone will get back to me. I have also submitted a support ticket the same day. No one called back to me after 5 days, and I had to call in again after 5 days, but still without satisfactory resolution. Its unbelievable.

I wish I hadn't signed up. It's not a real service, it goes down A LOT. You can not rely on the connection.

And once you've signed, you can't leave. It's like they want to push society back into the 80s.

I'm literally using my Mobil network provider to write this, because VQ have been down for 11 hours straight.