Singtel Opiniões 141

Please dont use this company. If we can get enough people to abandon this shocking excuse for a telcoms company, it may, just may, force them to change their ways. Im just another number here. One of thousands of poorly treated customers. I had done everything right, i let Singtel know i was moving house a month in advance, the singtel "technician" comes out and checks the line. And says its good. I move in 2 days later to no service, and have been told i have to wait for another week. This is unacceptible. Singtel need to be struck off. Useless company and even worse customer service.

If I can give zero stars, I would do it here.
SingTel, customer service is so bad.

10Gbps only cost less than $40 per month, and they charged me for $174 per month without asking me if I want to do a renewal to bring down the cost. When I feedback, they do not even bother to give me a solution.

Please be very careful when you subscribe to SingTel broadband, because you may end up having to pay high price for subscription in one month, just like me.

THEY DON’T EVEN OFFER AFTER SALE SERVICE TO LOYAL CUSTOMERS WHO HAVE BEEN WITH THEM FOR MANY YEARS.

Don't use this useless provider, got their esim and nowhere does it clearly state that the 14 days usage start as soon as you recieve there confirmation email. Absolutely MISLEADING in their advertising for their esim. Will never use them again. Also service dropped and for half a day and no compensation in extra time.

Really shitty service. They keep having outages. Also when I first signed up they loaded my plan free services that I didn't ask for and tried added it to my bill after 1 month trial was over.

This is the last time I renew my contract with Singtel. Their price is the MOST EXPENSIVE, frequent breakdown but no responsibility and just got away with it. Lousy customer service. It takes me one hour to finally talk with a human, and then everybody seems not knowledgeable or not willing to help instead just keep throwing me to another person. Even a simple problem will take few days to resolve. Once my contract ends, I will surely move to another telco

I call to termination my house WiFi on 9th Feb 2026 the person tell me no need to pay anymore for my bill because I terminate my account before the bill for surely.when 26th Feb 2026 I check my bill again from the app I saw I have to pay $70++ for my bill I surprising and I call 1688 again the person tell me I have to pay for the 3days billing because they have to charge me bla bla bla ok fine I said how come now showing $70+ that’s not make sense for 3 days billing he told me he will adjust the bill for me just wait for the new billing,fine!4th March 2026 I check again from the app still the same $70+ haven’t paid yet! I make the 3rd call for my termination again! The person said the same thing with the 2nd call I tell her please help me adjust my billing now I don’t want to call again and again for this I don’t want wait again and give me the final bill then she said doing immediately,ok after that I received the sms from Singtel saying have to pay $26.89 mention is the final bill and I make the payment in 10min ,today! 16th march 2026 I received again from Singtel saying I have to pay for my bill $4.90 again! What happened with this again!? I really tired to do this call your customers service again and I hope after I pay for it now not going to happen it again and I will tell all my friends and family members don’t use Singtel anymore! Not recommended for this !

Worst network compare to all the telecom dam lousy and bad never to use again

I had a great experience with Chean Wei Han Wayne, who helped install and set up the Wi-Fi in my home. His service was extremely professional, efficient, and friendly from start to finish.

Wayne carefully installed the router and ensured the Wi-Fi signal was strong and stable throughout the house. What impressed me the most was how patient and thorough he was when explaining everything. He guided us step-by-step on how to connect our phones, laptops, and other devices to the Wi-Fi, and made sure we understood how to manage the network ourselves.

He also explained important things such as setting a secure Wi-Fi password, how to add new devices in the future, and basic troubleshooting in case we ever have connection problems.

Thanks to Wayne, our home Wi-Fi is now working perfectly, and we feel confident using it. If you need someone reliable to install and set up your home internet, I highly recommend Chean Wei Han Wayne. His service is professional, knowledgeable, and very helpful.

We decided to only now, share this online. The one star is for the fact that it's easy to reach customer service. The other is literally lack of integrity. To everyone out there - if you are on a package/ contract - keep track of how much you are paying monthly!!!

We bought a phone from them and the contract was for 2 years. So, every month, we were paying around $60+. This is obviously, for the payment of the phone + the use of wifi.

After the 2 years was over, they continued charging that same $60+ monthly, instead of what could have been $20+. We happen to look at our bill 6 months after the contract eneded, and realised this.

When we called up - they told us: No, they cannot reimburse our money. This lack of integrity is bordering on, in our opinion, criminal activity - no wonder the shares keep going up if they are indirectly siphoning money this way from customers!! we are still fuming after so many years and have since switched providers. But apparently, others are similar & nothing seems to be addressed at all. very despicable behaviour for singaporeans.

Didn't realize I had not switched off my auto roaming from my last trip months ago. Went to KL and Singtel charged me over $500 for a day of roaming when I forgot to switch off my phone after leaving the hotel. Resigned to my fate n terminated phone n home broadband recently. Takes 7!! days to terminate home broadband. Terrible CS as well. Will just infuriate you further. Good riddance!

The User experience is just shockingly bad. every step of the way something fails.

The login button on the homepage just disappears when I click it.

Create new account takes me to a blank page

No OTPs come through.

webchat disconnects if my phone moves from portrait to landscape

it just goes on and on and on..

I recently experienced an issue with my home fiber network and contacted Singtel’s customer service for assistance. During my first call, I was attended to by a lady named Sofii. She was excellent — professional, attentive, and genuinely helpful. Her service was commendable and reflected a high standard of customer care. Based on my past experiences, I would honestly rate Singtel’s service standards very poorly, but Sofii’s support was a rare and positive exception.

However, the following day, I contacted the same customer service line again and was attended to by a staff member who introduced himself as Rem. Unfortunately, the experience was extremely disappointing. He mumbled throughout the conversation, appeared unfocused, and did not demonstrate any seriousness in addressing my issue.

When I requested to speak to another colleague or a manager, he delayed the process and placed me on hold for almost 30 minutes, during which I only heard the Singtel hold music. There was just one brief update from him claiming that he was trying to get a manager to return my call. When I subsequently asked if Sofii was available, I was again placed on hold. Even after waiting for more than 10 minutes, he was still unable to locate the colleague I had requested or arrange for another staff member to assist me.

This experience was frustrating and unacceptable. It is surprising and disappointing that Singtel’s customer service appears to be outsourced to staff who lack professionalism and accountability, which ultimately damages the company’s reputation. Due to this incident, I have decided to switch my home fibre service to another telco that provides better customer support.

Honest review, please save your time n money, avoid picking singtel setvices they sux and honestly terrible. 5g networks that doesnt cover most part in singapore in 2026. Ur mobile speed is way slower then old 3gps era. Im talking about the speed i getting on mobile is under 2mbs in 2026. And keep getting drop off connection

I recently travelled to Thailand and purchased a roaming data plan in advance before my flight to avoid unexpected charges. Despite this, I was still billed auto-roaming charges amounting to approximately SGD 500, which is completely unreasonable and unacceptable.

What is more frustrating is that instead of the system preventing such charges, I was required to call customer service, explain the entire situation repeatedly, and request for a waiver. This is an unnecessary waste of customers’ time and effort, especially when the issue arises due to system or process failures on your end.

Customers should not have to constantly monitor their bills, call in, and argue for charges to be reversed when they have already taken the proper steps to purchase roaming services in advance. This reflects poorly on both your billing system reliability and staff training.

I strongly urge Singtel to:
Improve roaming charge controls to prevent wrongful auto-roaming charges. Better educate customer service staff on handling such cases efficiently. Stop placing the burden on customers to correct system errors. This experience has left me extremely disappointed, and I genuinely regret choosing Singtel as my telco provider. I expect a clear explanation and assurance that such incidents will not recur.

I guess even the 1-star also not worth to give as i got not option to choose 0 star for the service provided.

An experience I will always remember. On 22/1/2026 at 8.30pm I visited Compass one ,sengkang square at #B1-08 ,having problem with my phone unable to receive Internet signal.
An employee:MDR000168 ,Miss Angela attended to me with a very friendly gesture, patience ,care and concern in helping me with my issue.
Angela spent almost 2hrs attending to me even pass the closing time of 9pm.I must say I am truly appreciative to Angela for her professionalism, without even worry about the closing time but instead painstakingly says is her job to ensure I go home with a peace of mind even I kept on apologising of having to make her stay back so long.
Angela, truly represent an amazing attitude to ensure I am fully satisfied with my problem resolved.
I wish to compliment Singtel with having such a kind and attentive professional staff like Angela,showing by example a customer first attitude .
She did not even complain about having to stay back so late but goes all the way to calm me ,knowing that I am already feel so bad having to hold back while her colleagues already left the shop.
Please allow me to say a big thank you to Angela for her patience and professionalism.
She truly make my day.
Thanks,Angela I will always remember this special day.
Keep up with your good work! Bravo

Called on 15 Jan 2026 as I had overused my local data plan. I was on old 20gb plan. Called customer service and told about my overusage and negotiating a lower payment or waiver if possible. Initially he seems very empathetic about my situation and after checking, he said that he can process the waiver if I sign up for new plan. I told him the plans offered are rather too high end for me and suggested a similar value plan instead. Thereafter he suggested a renewal at a cost slightly higher than my old plan for 12 monthly only but will revert to higher price later, but I told him I do not have the habit to keep track of the bill as long as I do not overuse it. I tried to negotiate for a lower payment for the extra usage and he kept hard sell the plans and even mentioned that he can’t do any waiver since I do not have the intention to change my plan. He suggested that I receive the billing first then call in again, which is rather off putting. Been a customer since I was in school to work, and this is the second time I got such bad customer service. First was the wifi signed up from them and later customer service was just as bad that I had to terminate and sign up with another provider instead.

Coming back to my story, I offered to pay for lower amount and the other end kept hard sell to offer waiver…and that’s it, I think I had enough.

I guess this is the final straw and I will be porting my line to another telco soon

This is about the worst customer service you could ever hope to get in any shop.
Queue numbers don’t go in any sequence. It’s worse than waiting at public hospital or polyclinic. At least there you have some expectations of when your turn will be. Accompanied my 80 year old mom to upgrade her SIM card after my father’s passing to keep her number but with no priority queue for seniors, there were clearly people who came later and were prioritised ahead. Obviously more profit from sale of phones and new contracts for SingTel but this is the nadir of customer service that I have encountered.

Be very careful with roaming charges... Their app makes it very easy to be charged hundreds of dollars ($395 for me) for even an accidental background use of 13 megabytes. Why doesn't Singtel just make it a default setting yo turn off data roaming? Why does it make sense to make it so easy to incur hundreds of dollars in completely unintended charges? I am disputing the charges and will come back for an update later.

The new wifi is a scam is always laggy at night andsomties in the morning I lose in a game because of the wifi I hope to get my money back or replace it with a better one without lying saying it is the best wifi until I said it is

Singtel has been one of the most stressful companies I’ve ever had to deal with.

I’ve spent hours and hours on the phone being passed around, given conflicting information, and getting absolutely nowhere. I cannot access my account, Singtel cannot send me a copy of my bill, yet they are still insisting I pay over $150 in charges they can’t even properly explain or provide documentation for.

The customer service is genuinely horrific. No ownership, no escalation, no resolution. Just constant runarounds and wasted time.

Being told to pay a bill you can’t access, view, or verify is unacceptable. The lack of accountability and basic support is shocking, and the whole experience has been incredibly stressful and frustrating.

I’ve tried repeatedly to resolve this properly and reasonably, but Singtel has made it almost impossible. I would strongly caution anyone before signing up unless you’re prepared to chase basic service endlessly.