simba.sg Opiniões 211

Seriously f-ed up connectivity. Everyday at least an hour that there is no broadband connection.

Tried to terminate my contract, their online customer service sends me to call the hotline. Then the hotline sends me to do online message. Takes ages to respond, but says they can't do anything via online. What the f???

If you are a prospective customer/user, please avoid. Terrible connectivity, poor uptime, non existent customer service that makes sure you can't exit their services. Not the cheapest in the market anyway. Not worth the headache.

Customer service support has been inefficient and unsatisfactory. Despite this being a simple issue a double payment inquiry. I have not received a timely response. It has been more than a couple of weeks, and my case is still unresolved. Compared to other local service providers, Simba’s customer support falls short.

The worst Telco I've ever had the displeasure of using. They bought M1 and became worse. Network doesn't work. Everything is slow. You lose connection waiting at bus stops.

The telco purposely held hostage of the mobile number and create hurdle to stop users from porting out of their services. Please be careful when using this company service

I recently ported my number to SIMBA Telecom and immediately ran into a critical issue: I could not receive OTPs issued by the DBS hotline and certain incoming calls from specific numbers, including a friend’s number and a DBS staff number.
I first reported this issue on 7 March. I even went to the SIMBA service counter and queued for 30 minutes to explain the situation in detail. Shockingly, the staff submitted a vague report that did not reflect the real problem, which led to repeated and irrelevant follow-up questions from support.

Despite multiple emails, weeks have passed with no proper resolution, seriously affecting my ability to access banking services. I have already submitted a complaint to IMDA because the handling of this issue is completely unacceptable.

My expectations are simple: SIMBA should waive any port-out fees, refund the initial month’s charges, and allow me to port my number to another provider immediately.

This experience highlights severe shortcomings in SIMBA’s customer service, staff training, and operational reliability. For a telecom handling sensitive information, this is extremely disappointing.

Simba literally has the damn WORST service I ever encounter. They will threaten you, if you want to terminate or cancel the service. They will anyhow charge you. They charge around 200 plus for the one month bill. When ask them, they just treat it as pay forward

For people that require a stable IP, SIMBA is not for you. I did not know that they have a dynamic IP and this is making it impossible for me to log onto my org's security environment because of the dynamic IP! and NO WHERE does SIMBA informs that they use a dynamic IP which might create issues when logging onto a secured network because secured networks do not like that SIMBA keeps changing the IP address when logged on which makes identification difficult and therefore security impossible! This creates a situation where I am UNABLE TO WFH because of SIMBA! I never thought I could have a worse operator than Starhub and I have BEEN PROVEN WRONG! Do not get sucked in by the island wide big marketing campaign to sign on with them for 2 years because you will have to suffer for it! I had also used their mobile plan thinking it was good value but the network is so shit that I could not get coverage in the office at 21 floors up! After 1 month of this shit coverage, I immediately changed back to GOMO and willingly paid more for my plan to get proper free roaming access. Seriously, the proverb pay peanuts and get monkeys have never rung truer. Be warned!

A big part of SIMBA’s value proposition is bundling many GBs of roaming data. What they don’t tell you is the speed is very slow. I know this because I go fed up and bought a local sim and speeds are much faster.

The performance of Simba Fibre Broadband has been disappointing. I am unsure whether the issue lies with the Simba server or with the router device (D-Link BE7200). Even when sitting just one wall away, the audio during calls is intermittent, and the same happens when streaming on social media platforms.

It is also difficult to find the right customer service contact through the website. I would, however, like to sincerely thank Ms. Syah at Pasir Ris Mall for her excellent support. She helped me create a service ticket, which finally connected me with the appropriate support teams.

The first-level online support team was unable to resolve the issue. The second-level team managed to improve the performance somewhat, but the connection quality is still not as good as another service provider we used before. We hope Simba can improve their service because we just made 2-year contract.

Terrible network,false advertising! Don't waste your time and money like I did with this network.its called Simba because you have to hold your phone high in the air to find network,just like how Rafiki raised Simba in the air in Lion King.

“If there is a 0 star, I would rate Simba as 0. And strongly advise others to think carefully before subscribing to SIMBA boardband. I received email from Simba that my boardband was activated and followed the email instructions to create simba account, but the activation link never arrived, making it impossible to access basic services such as billing. I contacted web support and, over several days, received no resolution—only repeated instructions to wait.
Compared to other service providers, where a single call is usually sufficient and issues are resolved instantly or within hours, this is the worst service that I ever experienced. I wasted considerable time writing to their web support to ask them to resolve problems that was given by Simba in the very first place. This reflects a super weak onboarding process and inadequate/ unacceptable customer support for what should be a basic digital service.”

I just subscribed to the simba 10Gbps broadband and instantly regret it. The speed is nowhere near 10gbps but ard 1gbps even though my hardware can support up to 2.4gbps. Called the teach support and they keep claim the contrain is on my hardware. When my ether card supports upto 2.4gbps.

Simba's 5G network is not working on my china rom phone, I only can connect to 4G. Already contacted Simba CS to create IMS profile for my china rom phone since 6 months ago but no action taken until now....

Disgusting experience at Canberra branch. 3 person behind the glass counter with phone display and 1 man at the purple Simba round booth with a queue of 3 person. So, I approached the first person at the counter , a young tall Chinese man and asked if I need go to my current mobile first before I can switch and he said only if I still have a contract. So, I said no and asked if I need to join the queue for doing so and he nodded. After queuing for close to half an hour, I am told anyone of the 3 ppl at the counter could have done the switch for me and he asked to to go over!😱 I decided to walk away as Simba service people in Canberra is simply Not Interested in serving me😡 On my way out, I uttered to the first young man dat his service was terrible and he retorted back that I wanted to queue!!! Such a liar when he did not even offer any service when clearly he knew my intention was to switch from my current mobile line to Simba😡 Looking at past negative reviews, it's time the owner change his employees or train them however poor service attitude cannot be trained 😏 it's a hiring process to be reviewed.

I can't agree more that Simba is the worst, worst, worst telco company I ever ever experienced. Its network is like Singtel 30 years ago. While on a line talking near to a building, the signal suddenly disappear and you need to move to a better location to pick up the signal again. Do not be fooled by the cheap plan, It can really cause you nightmares. On service, because it does not serve my purpose, I terminated it and they said i have to either pay another month of charges or pay an upfront fee for the port out of my mobile number which was with me for decades (these were not communicated upfront with me). Then when they agreed to the port-out, they said it will take 1-2 days while other telcos are almost immediate. In the meantime, the port-out failed and no reasons was offered. Tell me, why do they want to create all these unnecessary barriers to frustrate customers??? So do not sign up with them, You will regret your decision while they lure you with cheap rates!! Terrible telco operator. They should be banned by the Telco authority!

What made my experience great about the service provided was by Ms Mrittika at Kaki Bukit service centre. I was provided with every full support and assistant with a very polite, gentle and kind smile. Every step of the way was filled with satisfaction. My sincere thanks. Gratitude

VERY BAD ONLINE SERVICE. The telco service was then terminated due to some issue with the giro from the credit card. We tried to reinstate the line via their online help desk which offers ABSOLUTELY NO HELP AT ALL by brushing off saying it’s their company policy that after 7 days of termination they cannot reinstate the line. We asked to escalate this issue but they refuse to do it. We then went to Simba Shop where it only took us 10 mins to fill up a form and reinstated the line.

Horrendous network. I work in Singapore CBD area and network doesn’t cover the building that I work in. I can’t even access my laptop duo access because of that. Customer service just mentioned that “we will look into it”. Additionally they force you to use recurring monthly payment that you have no option to change it in the app and you need to preinform them 7 days in advance before they force charge you 5 days in advance. AVOID This telecom!

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My experience with this telco’s customer service was appalling. The staff appeared completely unsure about their own products and services, and instead of resolving the issue, I was repeatedly passed from one department to another. No one took ownership. No one provided clear answers.

In the end, the only “solution” offered was to submit an appeal and wait. Wait for what? There was no explanation, no timeline, and certainly no reassurance. It felt like a convenient way to brush the issue aside rather than deal with it properly.

For a telecommunications company, where communication and efficiency are fundamental, this level of incompetence and lack of accountability is unacceptable. Customers should not have to chase answers or navigate internal confusion just to get basic support.

I would strongly advise others to reconsider before signing up. If you value clear communication and responsible service, you may want to look elsewhere.

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I experienced disconnected from the network often when I'm at home or connected to Malaysia network which affected my work and income. I'm in Singapore not in Malaysia, hence, this shouldn't be happened. Contacted the customer service and couldn't solve the issues and no news from them to date. I'm very disappointed.