MyRepublic Opiniões 7

Scammers that deliberately draw out cancellation request and charge you for 1-2 months after. In a first-world country they'd have been through court by now.

I was using MyRepublic for over a year. During the Dec 2025 period, I was using the data and it was finished. I purchase the additional 50GB and it's only a one-time thing. They DO NOT say it upfront about it but rather provide the illusion that it can be purchased continously and their message is NOT clear in any way that it's one time.

And then the most frustrating part is their support. Their support is literally terrible and 100% not up to the current market consumer needs. I spoke to Roanne and she was extremely not helpful. Just kept providing textbook ans, that it has been escalated and no other further prompt actions or call back and simply say cant add on.

This is the response: "Regarding the request to subscribe to another 50GB addon, our relevant team confirmed only one monthly recurring add-on of the same kind is allowed. The same addon cannot be added multiple times. You can consider to subscribe to other data addon and data boosters for now."

What do they expect the customer to do? Purchased all the add-on and the data is finished. And i cant add anymore!! Even to use just as it is with NO Data, ALSO SUPER SLOW & LAGGY. And the network will simply goes off randomly and than got to wait for it to come back even with FULL Data available. Network is not reliable for 5G Network.

They do not care and they do not provide any long-lasting workarounds. Neither they did put in any effort to even assist with the add-on of the data. The support and the backend team demonstrated ignorant and nonchalant of the entire chat & the customer's frustration. No prompt understanding of frustrated customer's complain & needs.

I will never recommend this telco to anyone no matter how inviting or attractive their deals/promos can be. STAY AWAY from MyRepublic. One year worth of paying monthly, at the end of the day, ABSOULTELY GOTTEN NOTHING AT ALL.

MONEY simply wasted.

Terrible! So terrible!! Warning!!! Do not subscribe!!!

"I have been a customer since your initial launch with the Singapore telco, and while the service was originally excellent for gaming, the recent performance has been unacceptable. Despite escalating this to your Level 2 network engineers, I was told no issues were found.

However, I have confirmed that using a VPN immediately resolves all connectivity and latency issues. This clearly indicates a routing or peering problem within your network rather than an issue on my end. Because of the lack of technical support and the decline in quality, I can no longer recommend your services to others.

I had complained to MyRepublic about the billing issue and it was a nightmare. When I first got the SIM card and ported in the mobile number, I had a lot of problems with the payment because I used the temporary number that MyRepublic given to me and forgot to indicate the note that I actually deposited one lump sum of money to let you all deduct you all said it could be done. So I did. I had made an upfront payment of about $216 using the Pay Now QR code. It was a nightmare having to deal with the billing issues. It took me slight over one week and made me waited days after days to get it sorted out. The bank even told me that it is the merchant’s issue. When finally done, it was reflected on the November bill.

All of the sudden, I could not use my mobile data on December 21, 2025. I was left clueless thinking that perhaps it is the occasion system fault that bound to happen. I survived on free WiFi in shopping malls, various cafes and fast food joints. By the time I got home, my account was suspended. I managed in on December 22, 2025 morning. The customer service specialist named Mark was handling the case but he was too lazy to do anything. Everything all he said he at first told me to wait until the end of the day which approximately 6:00 p.m before the company called it a day. I messaged in again and he responded to me. He totally forgot what had happened. I told him that my account was wrongfully suspended that felt like talking to a break with regards to an overdue payment. He at first promised me that he would escalate the matter by email the higher management and would give me a response by the end of the day. I waited until almost at the end of the day. Mark again served me and he wanted me to pay for the activation fees of $21 plus dollars with the outstanding amount that I “owed” if I want my account to be activated again. He had the nerve to ask me why I refused to pay when I already said I had already paid upfront. Why should I pay when the payment was done long ago.

I should free from the bill for at least a good two years at least. He told me that the bank recalled the funds when I didn’t receive anything about the recollection of money on December 1, 2025 so there was no money in the account anymore. Hence, the bill still stays. The issue was that I had checked with the bank by turning on my OCBC app. There was no recollection of funds that they claimed and I even called in to check with the hotline. Same result. I requested for some sort of evidence to support his claims. Nothing was provided. I even checked the email and no response about the sudden recollection of funds. Normally, throughout all banks, once payment is done via Pay Now, it means done. Even the bank can’t do anything to recall the funds if they want to unless it is much major situation like the scam cases or potential fraud cases that involve in thousands of dollars. Otherwise, nothing happens. Since nobody is telling me the truth, I will just see how police would respond to this matter later when I am at the station. I am so done with MyRepublic! 😡

I am writing to express my deep frustration with the level of service and technical support provided by MyRepublic. My internet connection recently failed due to a faulty modem, and the subsequent experience has been entirely unacceptable.
After waiting a significant amount of time to reach an agent at 6:00 PM on a Friday, I was informed that the earliest a technician could be dispatched was the following Wednesday. Even this date was not guaranteed, as the agent stated I had to wait for a "dispatch confirmation" via email or phone. In an era where home internet is a critical utility for work and daily life, a five-day wait for a simple hardware swap is unreasonable.
My experience worsened on Saturday when I followed up. The agent I spoke with—who appeared to be based in an offshore call center—offered no solutions and repeatedly stated there was nothing they could do until Monday. This "wait and see" attitude is dismissive of customers who rely on their connection for weekend work and essential services.
The lack of onsite technical support during weekends and the inability of your customer service team to provide firm appointment slots is a major service gap. I urge MyRepublic to review its dispatch protocols and weekend support availability to better serve its customers.

Once you sign up for their services it's impossible to get in contact with anyone. If you have any issue (technical, billing etc.) you are pretty much on your own.
They have chat support but if your question is outside of a bot knowledbase, then don't expect any help. The bot will say it's connecting you to a human and then you can wait for hours.
I've been their mobile and broadband customer for almost 8 years and will terminate all my services with them.