StarHub Opiniões 385

I recently experienced a very concerning issue with my StarHub mobile line.

I was billed $58.28 for Indonesia calls that I did not make. I was physically in Singapore during that period and had no reason to be connected to an overseas network. Prior to this, my phone had repeatedly shown “Welcome to Indonesia” and even switched time zones, which I had already raised to StarHub earlier.

When I contacted StarHub to dispute the charges and request a bill revision, I did not receive a proper investigation or explanation. Instead, I was told they could not revise the charges and was offered a promotional package as a “solution.”

This is not acceptable. Customers should only be charged for usage they actually incur. Offering promotions instead of correcting a potentially incorrect bill raises serious concerns.

I am also worried about the security of my mobile line:

Could my number have been misused or compromised?
Why was my phone switching to a foreign network while I was in Singapore?
What safeguards are in place to prevent this from happening again?

To date, I have not received clear answers, and StarHub is still insisting that I pay the full amount.

At this point, I am considering escalating this matter. Should I be making a police report, or is there a regulatory agency in Singapore that I can raise this to? This situation is extremely concerning as it involves both incorrect billing and potential security issues.

Cant be worse. A simple payment query took them 2 months to coordinate with the relevant team (sitll unresolved) before a resolution can be provided. I suspect the coordination requires taking space shuttle to the Moon... a totally broken organisation.

Thank you Joyce of Starhub @ Nex. She was very helpful. Got the request done. Appreciate

By far the most obsolete Telco I ever worked with... Lousy all, lousy customer support,.. I want to cancel my Disney+ subscription which contract expires on 7th April... And yet I cant. I was told I can only cancel on 8th April or face termination charge... U mean I can't have an option where I don't want to renew?? .. how stupid

My internet connection failed, and after 2 days of calling numerous times, I still received no call-back from anyone to resolve my problem. Horrible and terrible! Sign up for anything with them at your own risk!

If no star would be a possible rating they would get it from my experience
The overseas data roaming is terrible , no internet but charges accumulate .. no explanation. Useless team on what s app.. I have been 3:30 hours online and have 9 assistants taking over every 20'min or so, can t care less.No issue solved they don t even bother to read they just xait their time to pass and it goes to the next and I have to start again forwarding all messages as they don t bother to scroll the chat
will end my contract
terrible

One of the worst companies when it comes to customer support. It seems they pick up cheap labor from offshore who can't even speak properly and are massive goof ups, and as a paying customer you have to call them multiple times to sort a simple issue out.
BE CAREFUL AND DO NOT SIGN UP WITH THEM.

I am on the line holding on for more than half an hour for a Starhub operator to assist me on my Starhub TV subscription. Yesterday, waited for 20 minutes and decided to give up. Starhub services are really horrid...

I started using the gym around 3 months ago on the advice of my doctor and was very nervous.

3 months later, I swim every morning before work, and Zumba 3 times a week. Thanks to friendly and helpful staff.

Funny how it took them so long just to change registration info from passport to SingPass for my prepaid mobile number and they are still saying “Thank you for your patience, rest assured your case is being actively worked on and is still open” for A MONTH after I emailed customer service. I resolved to just changing my number and they are still reaching out to me about my old number for another 2 weeks which is ridiculous.

“Expect 3-7 working days” so called.

If you’re looking for frustration, disappointment, and a sense of inadequacy, you might consider StarHub. Having lived in Malaysia and spent over a decade in Australia and New Zealand, and used multiple mobile providers across different countries, I can confidently say that StarHub has delivered the worst experience I’ve encountered. It’s particularly surprising given that it’s based in Singapore not some remote or underdeveloped region and it unfortunately reflects poorly on Singapore’s otherwise strong reputation.

Very disappointed with StarHub’s customer service.

My registered email was compromised by a hacker, and the request to change it has already taken over a month with no resolution.

The Hub iD settings show an error saying my Hub iD “does not exist,” so I can’t update the email myself — yet the account is clearly still active when they said is already deleted.

Even after visiting a store where staff confirmed this, customer service continues to give inconsistent answers.

This is a serious security issue, but it’s not being handled properly at all.

The recent transaction from old StarHub plan to recent is a pain in the butt !!! When I first signed up for the pay later installment plan for the iPhone 17 pro max , the first question I asked the customer service personnel was , how the installment money going to be deducted … she answer “ oh , you just pay the monthly bill because the installment will be inclusive within “….. which in actual fact … not only it isn’t included and I need to make special arrangement to top up a “wallet” inside the app . On top of that , pay the monthly bill separately . Unlike in the past , we no longer able to make manual payment but die die have to top up the hidden wallet . For someone who doesn’t like to have any money store in my debit card account due to past installment scam , this is a great in inconvenience to me . To make things worse , they cancelled my installment plan just because I am not aware of the topping of wallet on the first month ? Now I need to pay $1600 for the phone upfront ? Currently I have 2 pay later plan and whenever they send notification of payment thru email or sms , they didn’t state the full details of the line that is due …. As mentioned above , due to the fact that I’m unaware of the topping up of wallet within the StarHub app policy …. My payment lapsed . Unlike ppl of younger generation , I’m 60 this year and ppl like myself finds it harder and more confuse to understand the current policy . I did call in to query regarding the “wallet” thing on 1633 but a male customer officer explain to me in a rude and impatient manner sounding as if this is something I should know ??!!!!
In the past , when payment is lapsed , a late fee is charged and bill is brought fo to the next month and customers can make manual payment in full unlike current . I feel absolutely disgust with the current StarHub instense measure to penalise customers and forcefully terminate our plans when there is a lapse on the first month !!!!

I have never never experience such poor customer service in my life.
I tried and never able to get any human support.

Message after half an hour waiting and listening to the music
YOUR Call important to us.
All your customer consultant are STILL BUSY, We continue to hold, we will attend to you shortly.

I have to hear the many times every time I seek Starhub assistance via 1633.
I will share my unpleasant experience around.

Since I am not able to get any support from Starbhub despite my many attempts,
This is my last attempt. If still there is no support coming from Starhub,

I will change to another service provider.

Customer Service here is like non existing, To request to modify my preorder due to wrong capacity will tell you once ordered cannot do any changes. The best part since cannot modify also cannot cancel. Called many times for help to no avail. Frustration to boiling point. Find a service provider that can help .

I have been using SingTel and StarHub mobile plan since 2009 . I went to StarHub Parago branch on 04/03/2026 to apply new mobile plan . I took Q number and waited for 1 hour 30mins plus but when I get served by a staff,got ask me for ID , I take out my ID give it to the staff . Suddenly I had disappointed upon staff telling me that I’m sorry , No longer S’pass holder allowed to apply mobile plan . Should put notice paper or the person who are doing front entrance counter should tell to customers before giving Q number or Should posted on News that No Longer foreigners applicable to apply mobile plan,right ???

Stanley was excellent very helpful and fixed all I needed. Very satisfying experience.

Worst customer service ever, run by bots or bot-like humans who don't bother to resolve customer issues.
Rather, they just follow generic chatgpt scripts that get tiresome real quick. A representative misguided me on a query I had and they later admitted their fault even, and it resulted in a transaction occurring at my end which I wanted to get reversed since I didn't receive the service at all. However, they refused to do it, and when I pressed for it, they simply said it's 'under process' and never bothered to get back to me. For a meagre amount, they lost a customer and showed how unequipped they are to deal with minor issues.

I even reached out to a senior customer service leader working at Starhub via LinkedIn to get my issue resolved and get my refund processed, as well as voice out my frustration as the CS team was mostly unhelpful, but even he didn't bother to respond or help.

Finally had to get the transaction reversed through my bank. Thankfully I'm not a local and will not be dealing with this company & its services again.

I don't have a option for a zero ratings, that is why I gave 1 star. Totally waste . Very poor quality network and 5G service. Customer service is very worst.

Worst service ever. Customer care drag till your line is dead and no solution