Voneus Broadband Opiniões 

Speaking to Sambulo he answered my questions patiently and to the point and was able to supply information I couldn’t access

polite efficient

Matty and Owen were very clear on all the installation process which was carried out cleanly and efficiently.

We had a car collide with the telegraph pole outside our house, breaking the pole. Openreach quickly came to remove it, cutting off our broadband in the process. I called Voneus and spoke to Nonhle who was very helpful in getting an engineer booked in for the next day (when Openreach had said they would replace the pole) to reconnect us. She checked back regularly to see how things were going and needless to say Openreach didn't come back and have still not replaced the pole 3 days later. However, a Voneus engineer visited anyway and was able to make a temporary repair with the cable on the ground to get us connected again! Great customer service and so much easier than dealing with BT which has always been painful.

Engineers Simon and Ethan were excellent. Installed and activated with no problems.

I haven't purchased broadband with Voneus so I can't speak for the quality of their service. However I really don't appreciate their extremely aggressive sales tactic.

Of literally coming to my house and ringing me because I have enter my details to find out they're prices.

No other providers does this, and the only reason they do this is because there aren't other fibre providers in the area.

The young lady, Kylie, I spoke to was very helpful and most patient with my situation.

It was lovely to have someone on the other end of the phone to talk me through the directions.

Well done Kylie.

Nomzamo was very professional throughout. Kept in constant contact and more importantly, solved the issue. Excellent.

Your adviser understood my concern and suggested how I could resolve our problem. It has indeed solved the problem as our WiFi is now working as normal. Well done

Matt and owen quick and effective thanks.
In terms of the system an eta on the day would improve customer experience. Not a criticism of the engineers more the system.

The engineer called me inside of 24hrs since making my call. He was very helpful and patient as we went through all sorts of testing on pc, laptop and mobile as wellas the router. He was very polite, pleasant and helpful, and our system is now running as it should be.

Internet is working well, steady and strong

Sam listened hard despite my difficult phone signal.He got back to me when the line dropped out and solved my problem and gave me help to self diagnose in the future - my service is now improved.Really good job!

Pearl was very polite, efficient, helpful and extremely patient while getting our devices back on line following a small glitch. We really appreciated her help.

Quickly able to speak with an agent who was very polite and able to deal with my issue quickly - excellent communication and service. Thank you.

Paul Tong was very professional and the installers, Matty and Tyler were skilled and very tidy and clean in their work, even when drilling through walls.

The problem is that Voneus use contractors to do the installation and repairs. I was very happy with the survey and the route plotted to get fibre to the house (underground from a pole on my boundary). The installers had not seen the surveyor's report and when I told them the route he had picked they said they had not been allowed time to do that and installed it overhead, threading the cable through 2 large red cedar trees and a large arch covered in kiwl vines. I pointed out that the cable would rub on branches and eventually break.
The following winter the cable frayed and parted. Voneus would not take my word that this was the problem and insisted on a photograph. I was assured by customer services that the cable would be put underground to stop this happening again. Once again the repair crew said they had no instructions to put the cable underground and did not have time to do this anyway and so again threaded it though the trees. They then left the old cable, cable drum and spindle for me to dispose of.

Excellent service.