Excellent Customer Service Have had the Washloo Ultra DR since 2020 without any problem so far. A few days ago a small plastic cover that sits over the water jets split slightly and popped out whe... Ver mais
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Very good communication throughout the ordering and delivery process. Loo was installed about a month after it arrived as the bathroom was being renovated. Been using it a few weeks now and happy with... Ver mais
The service we have received from Karen and the Washloo technical team this week has been outstanding . Customer service as it should be but so rarely is these days. We had an annoying and persist... Ver mais
A empresa respondeu
This company is so helpful, after a number of phone calls about their Smart Loos, nothing was too much trouble. A Family run business and a big shout out to Oliver, also his mum as had to change deliv... Ver mais
Informações sobre a empresa
- Loja de acessórios para casas de banho
- Loja de eletrodomésticos
- Renovação de casas de banho
- Empresa de equipamento electrónico
- Fornecedor de equipamento médico
Escrito pela empresa
Washloo - The Smart Toilet Specialists
Informações de contacto
Unit 6 Warren Farm, CH8 9DE, Sarn, Reino Unido
- 01745 560094
- customerservices@washloo.co.uk
- washloo.co.uk
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Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Como esta empresa usa o Trustpilot
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Ollie was great explaining the function…
Ollie was great explaining the function and how the washloo worked and he was quick to respond to a little issue we had with it. Great job
Very good communication throughout the…
Very good communication throughout the ordering and delivery process. Loo was installed about a month after it arrived as the bathroom was being renovated. Been using it a few weeks now and happy with the performance. You have to try a few different options before getting the right mode of use for you. Also, make sure the plug is accessible so that you can switch the loo off when you need to. Altogether very pleased
Deserve 6 Stars If Available!!
We recently purchased Smart Toilet Combinations from Washloo. They were installed by a builder a week ago and have worked very well so far. I encountered a small glitch when trying to download the invoice from the link they provided, so I submitted an enquiry via their online platform. The customer service was outstanding — they exceeded my expectations with a swift response and a quick resolution, even on a Sunday. The staff member Karen was especially helpful. Nice work, Washloo, and your customer service team!
Part of toilet seat was broken when I…
Part of toilet seat was broken when I tried to use it you replaced the part by the next days post it is now working perfectly thank you

Resposta da Washloo
i have had a washloo toilet seat for 6…
i have had a washloo toilet seat for 6 years now and if anything goes wrong they are always there to help. it's so easy to replace components if they fail
great service until now but i have a…
overall i am pleased with the system but i have had problems with the plastic cistern mechanism which has failed and now i have a continual overflow ! the company are sending a replacement unit so i will re evaluate rating once i have had it fitted .

Resposta da Washloo
Washloo Sensation - post purchase install issue resolution
We ordered a Washloo Sensation. Having had some issues with the install, the plumber first went through a diagnosis call to no avail. Washloo were extremely responsive in sending out two technicians, Alex and Oliver, who are an absolute credit to the business. They diagnosed the issue initial from the plumbers install (kinked pipe) which caused a problem with the unit itself, and then proceeded to spend nearly 3 hours on fault finding and resolving all issues, resulting in and including replacement of the unit itself when they were satisfied everything was working perfectly. I would not hesitate to recommend this company, they have been fantastic.
Superb Customer Service
There was a small glitch in the superloo that arrived with us. It was probably because of being moved in transport.
This small glitch made the superloo leak. I contacted Washloo straight away.
Washloo replied instantly. Two kind gentleman then drove three hours or more to reach us, they took the toilet apart and put it back together again securely.
My husband has MND and I was worried about him needing the toilet in the night. When Alex said the words on the phone, 'Our aim is to get your toilet working today ' I felt the load lift from my mind.
Superb customer service.
Excellent Product, Even Better Service
After a holiday to Japan, UK loos were never quite the same! When our old toilet needed replacing, it felt like the perfect excuse to upgrade. We chose the Villa toilet with the Ultra DR seat, and the features are exactly what we were looking for.
Washloo have been fantastic throughout. Communication around the pallet delivery (which took a couple of attempts due to our awkward access) was excellent, and when we later had a minor issue with the fill valve, they immediately sent a replacement without any fuss. That level of service really sets the standard.
We’ve had everything installed for three weeks now and couldn’t be happier. I wouldn’t hesitate to recommend them.
Great help and a straight answer
Great help and a straight answer. Really first class help and honest advice.
Fantastic service and super quick delivery
Love the new toilet!! Washloo were brilliant to deal with, very friendly and the product arrived quicker than I expected. Easy to follow instructions for installation and works perfectly straight out of the box. First rate experience. Thank you.
Easy
Easy access to purchase. Good product, easy to fit (less easy to run the services!) Does the job.
Good toilet!!
Used Washloo before
Used Washloo before. Excellent value and quality. Very quick dispatch.
Brilliant staff and Washloo
Great all round service from initial…
Great all round service from initial contact to final purchase, 100% recommend these guys.
Great advice a phone call away
Great advice a phone call away, had the All in One Prestige model fitted last month. They held on to it till our plumber was ready for delivery and has worked perfectly. We’ve experienced these loos before in Japan and delighted to have one at home now in Manchester. Also re-assuring that if any problems develop Washloo are local to the Northwest
Had the washloo for a little while now…
Had the washloo for a little while now to see how it performed and it's working well. Would definitely recommend it
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