Washloo Opiniões 

484
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent Customer Service Have had the Washloo Ultra DR since 2020 without any problem so far. A few days ago a small plastic cover that sits over the water jets split slightly and popped out whe... Ver mais

Classificada 5 em 5 estrelas

Very good communication throughout the ordering and delivery process. Loo was installed about a month after it arrived as the bathroom was being renovated. Been using it a few weeks now and happy with... Ver mais

Classificada 5 em 5 estrelas

The service we have received from Karen and the Washloo technical team this week has been outstanding . Customer service as it should be but so rarely is these days. We had an annoying and persist... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This company is so helpful, after a number of phone calls about their Smart Loos, nothing was too much trouble. A Family run business and a big shout out to Oliver, also his mum as had to change deliv... Ver mais

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4,8

Excelente

TrustScore: 5 em 5

484 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as opiniões

(484)

68 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very good communication throughout the…

Very good communication throughout the ordering and delivery process. Loo was installed about a month after it arrived as the bathroom was being renovated. Been using it a few weeks now and happy with the performance. You have to try a few different options before getting the right mode of use for you. Also, make sure the plug is accessible so that you can switch the loo off when you need to. Altogether very pleased

13 de fevereiro de 2026
Classificada 5 em 5 estrelas

Deserve 6 Stars If Available!!

We recently purchased Smart Toilet Combinations from Washloo. They were installed by a builder a week ago and have worked very well so far. I encountered a small glitch when trying to download the invoice from the link they provided, so I submitted an enquiry via their online platform. The customer service was outstanding — they exceeded my expectations with a swift response and a quick resolution, even on a Sunday. The staff member Karen was especially helpful. Nice work, Washloo, and your customer service team!

29 de março de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Part of toilet seat was broken when I…

Part of toilet seat was broken when I tried to use it you replaced the part by the next days post it is now working perfectly thank you

17 de fevereiro de 2026
logótipo da Washloo

Resposta da Washloo

Hi Maureen,

Thank you for your review — we’re really glad to hear the seat is now working perfectly.

We just wanted to clarify that this wasn’t a fault with the product itself, but rather an installation issue. The release catch hook can only snap if the seat is attempted to be removed without pressing the release button on the side first. This is something that can occasionally be missed if the installer isn’t familiar with the mechanism, although it is clearly outlined in the instruction manual on page 14 and highlighted in bold lettering. (See attached)

As the mounting bracket is not pre-installed onto the seat prior to shipping (it is in a separate box), correct fitting and removal is important. If the release button isn’t used, it will unfortunately put pressure on the release hook and cause it to break. From the conversation with the installer on the phone, it was obvious this had been missed until after and we didn’t want to argue who did what right/wrong as we just want happy customers.

That said, as a small family-run business, we take a lot of pride in our products and our reviews. We always aim to do the right thing for our customers—even when the issue hasn’t been caused by a product fault—which is why we arranged and covered the cost of sending a replacement part to you straight away, no questions asked.

Thank you again for your support.

Kind regards,

Karen

Classificada 4 em 5 estrelas

great service until now but i have a…

overall i am pleased with the system but i have had problems with the plastic cistern mechanism which has failed and now i have a continual overflow ! the company are sending a replacement unit so i will re evaluate rating once i have had it fitted .

12 de fevereiro de 2026
logótipo da Washloo

Resposta da Washloo

Hi Stuart,

Thanks for your feedback — we’re really glad to hear you’ve had great service up until now, and we’re sorry to hear about the issue with your cistern.

For clarity for anyone reading this, Stuart first contacted us by email this evening after our business hours, and then left this review straight after, before we had the opportunity to see and respond to his message.

Despite being out of hours, we did in fact reply within 2 hours of receiving the email, providing guidance and a resolution to help address the issue as quickly as possible.

We always aim to respond as promptly as we can, even outside of working hours where possible, and we’re pleased we were able to assist shortly after receiving the enquiry.

Many thanks

Washloo

Classificada 5 em 5 estrelas

Washloo Sensation - post purchase install issue resolution

We ordered a Washloo Sensation. Having had some issues with the install, the plumber first went through a diagnosis call to no avail. Washloo were extremely responsive in sending out two technicians, Alex and Oliver, who are an absolute credit to the business. They diagnosed the issue initial from the plumbers install (kinked pipe) which caused a problem with the unit itself, and then proceeded to spend nearly 3 hours on fault finding and resolving all issues, resulting in and including replacement of the unit itself when they were satisfied everything was working perfectly. I would not hesitate to recommend this company, they have been fantastic.

24 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Superb Customer Service

There was a small glitch in the superloo that arrived with us. It was probably because of being moved in transport.
This small glitch made the superloo leak. I contacted Washloo straight away.
Washloo replied instantly. Two kind gentleman then drove three hours or more to reach us, they took the toilet apart and put it back together again securely.
My husband has MND and I was worried about him needing the toilet in the night. When Alex said the words on the phone, 'Our aim is to get your toilet working today ' I felt the load lift from my mind.
Superb customer service.

11 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Product, Even Better Service

After a holiday to Japan, UK loos were never quite the same! When our old toilet needed replacing, it felt like the perfect excuse to upgrade. We chose the Villa toilet with the Ultra DR seat, and the features are exactly what we were looking for.
Washloo have been fantastic throughout. Communication around the pallet delivery (which took a couple of attempts due to our awkward access) was excellent, and when we later had a minor issue with the fill valve, they immediately sent a replacement without any fuss. That level of service really sets the standard.
We’ve had everything installed for three weeks now and couldn’t be happier. I wouldn’t hesitate to recommend them.

5 de janeiro de 2026
Classificada 5 em 5 estrelas

Fantastic service and super quick delivery

Love the new toilet!! Washloo were brilliant to deal with, very friendly and the product arrived quicker than I expected. Easy to follow instructions for installation and works perfectly straight out of the box. First rate experience. Thank you.

12 de janeiro de 2026
Classificada 5 em 5 estrelas

Easy

Easy access to purchase. Good product, easy to fit (less easy to run the services!) Does the job.

10 de janeiro de 2026
Classificada 5 em 5 estrelas

Great advice a phone call away

Great advice a phone call away, had the All in One Prestige model fitted last month. They held on to it till our plumber was ready for delivery and has worked perfectly. We’ve experienced these loos before in Japan and delighted to have one at home now in Manchester. Also re-assuring that if any problems develop Washloo are local to the Northwest

17 de novembro de 2025

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