Excellent Customer Service Have had the Washloo Ultra DR since 2020 without any problem so far. A few days ago a small plastic cover that sits over the water jets split slightly and popped out whe... Ver mais
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Leia as opiniões dos outros
Very good communication throughout the ordering and delivery process. Loo was installed about a month after it arrived as the bathroom was being renovated. Been using it a few weeks now and happy with... Ver mais
The service we have received from Karen and the Washloo technical team this week has been outstanding . Customer service as it should be but so rarely is these days. We had an annoying and persist... Ver mais
A empresa respondeu
This company is so helpful, after a number of phone calls about their Smart Loos, nothing was too much trouble. A Family run business and a big shout out to Oliver, also his mum as had to change deliv... Ver mais
Informações sobre a empresa
- Loja de acessórios para casas de banho
- Loja de eletrodomésticos
- Renovação de casas de banho
- Empresa de equipamento electrónico
- Fornecedor de equipamento médico
Escrito pela empresa
Washloo - The Smart Toilet Specialists
Informações de contacto
Unit 6 Warren Farm, CH8 9DE, Sarn, Reino Unido
- 01745 560094
- customerservices@washloo.co.uk
- washloo.co.uk
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Como esta empresa usa o Trustpilot
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Superloo and super service.
Superloo and super service.
So our Washloo was damaged in transit, Karen sorted this for us, emails answered often out of office hours and even during the weekend. We got a replace the next day and a personalised video on how to fit it.
Karen also arranged for the old seat to be picked up.
Great prodcts and service!
My wife had been to Japan and really wanted a "Japanese" toilet.
After much searching around, Washloo stood out as having a good range and were very knowledgeable about their products, and my bathroom fitter endorsed my feelings after he spoke to them.
We had one installed last May and I was able to monitor its electricity usage for a few days before it was hard wired in. In seems to average about 0.5kWh per day, but of course that depends mainly on what temperature level the seat is set to. Everything is on a medium setting and as more senior years approach, the need to visit the toilet in the middle of the night increases! That extra level of comfort is just as satisfying as the rest of the functions it has. As a man, I'll admit those functions are very pleasant to use too!
Had one very minor issue with it, which washloo sorted out completely to my satisfaction.
Great customer service and quick turnaround
Existing unit needed servicing, went through someTrouble shooting over the phone then agreed for it to be returned. Collected really quickly and returned and repaired same day as delivered ! Along with some extra plumbing tubing.
Brilliant quick and friendly service, thank you ☺️
Thewashloo is most enjoyable and has…
Thewashloo is most enjoyable and has helped me asi am used to a bidet and live in a very small flat.
Hilary
Very helpful and easy to deal with
Very helpful and easy to deal with. Had a slight issue that was sorted very quickly.
Great product at a competitive price
Having visited Japan over many years I loved their toilets and always wanted one at home. Washloo provided an opportunity as their product price was reasonably priced v others on the market. Ordering and delivery process was straightforward, I used the online chat to clarify a couple of points which was great. Installation was simple and one week in use I don’t regret the decision.
Really pleased with the new toilet…
Really pleased with the new toilet ,great quality and works perfectly ..wish I had got one years ago ! Also the service from washloo was great ..all my many questions were answered fully and quickly ..and the delivery was really quick.
Quality products and great customer service
I placed an order for the Washloo Supreme which was out of stock. I was kept up to date regularly as to the delivery date and, as soon as it was in stock, the toilet was shipped. Very well packaged and looks great!
As I'm only part way through the remodelling of one of our bathrooms, it isnt yet installed but will be fairly soon.
I went for this company as they have such good reviews overall and a team who had the answers to all my questions.
This particular model is the premium option but has so many functions and I'm really looking forward to the final installation
Thanks to the team, especially Karen and her son (who gave me technical advice)
Great service
We had a problem with the existing unit. Once we made contact with Washloo, they talked us down through things that we needed to try, but then agreed to supply an upgraded version at no extra cost.
Once this was agreed, the new unit turned up the next day!
Great customer service.
replacement seat
replacement seat. clear instructions given.
Easily self replaced
Good customer service
All staff were really helpful and…
All staff were really helpful and professional.
Good Customer Service
Team were speedy to respond to purchase enquiries and helpful when delivery needed rearranging.
Friendly, efficient service and a great product
Friendly, accurate advice, prompt delivery, good product. My washloo has only just been installed, so I couldn't review earlier. I'm very pleased with it.
Excellent product
The product is excellent but the installation instructions could be better.

Resposta da Washloo
Very pleased
Really helpful staff. The Washloo arrived very quickly. It was fairly easy to install with a little expertise (My son has some plumbing experience). We are very pleased with it and actually have 3 Washloos now!
Everyone should have one.
Fast delivery. Good quality. Easy to fit. A pleasure to use!
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