Excellent Customer Service Have had the Washloo Ultra DR since 2020 without any problem so far. A few days ago a small plastic cover that sits over the water jets split slightly and popped out whe... Ver mais
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Leia as opiniões dos outros
Very good communication throughout the ordering and delivery process. Loo was installed about a month after it arrived as the bathroom was being renovated. Been using it a few weeks now and happy with... Ver mais
The service we have received from Karen and the Washloo technical team this week has been outstanding . Customer service as it should be but so rarely is these days. We had an annoying and persist... Ver mais
A empresa respondeu
This company is so helpful, after a number of phone calls about their Smart Loos, nothing was too much trouble. A Family run business and a big shout out to Oliver, also his mum as had to change deliv... Ver mais
Informações sobre a empresa
- Loja de acessórios para casas de banho
- Loja de eletrodomésticos
- Renovação de casas de banho
- Empresa de equipamento electrónico
- Fornecedor de equipamento médico
Escrito pela empresa
Washloo - The Smart Toilet Specialists
Informações de contacto
Unit 6 Warren Farm, CH8 9DE, Sarn, Reino Unido
- 01745 560094
- customerservices@washloo.co.uk
- washloo.co.uk
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Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Como esta empresa usa o Trustpilot
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Great customer service
Washloo provided great customer service, ensuring that we had suitable water pressure for the toilet that we had chosen. Delivery was prompt and executed well.
I recommend the company and will buy from them again when we update our cloakroom.
Karen was very helpful advising on…
Karen was very helpful advising on which model was best for me. The goods arrived well packaged on a pallet. Now been in use for about a week and it’s great. Who knew a warm loo seat could bring so much pleasure? Would not hesitate to recommend the company and the toilet/seat.
Great products
Great products, backed up by outstanding customer service.
They are very knowledgeable people, who fully understand their products and sell goods that work.
Since having our smart toilet from Washloo, we love it and have had no regrets whatsoever. Had two small but niggling problems in the 18 months we've had it, and their understanding and support (with replacement parts where necessary) has been outstanding.
Won't hesitate to recommend them, or go back for future purchases.
A1 Service
Great to deal with a professional family run company. Very helpful and purchase easy. Quick dispatch and product excellent.
The customer support was great and…
The customer support was great and answered a couple of fitting questions I had very promptly by email. Delivery on time and as expected.
The product itself is better than I could have hoped. Whole family went from vicious mockery of me to thinking its great. Worth it just for the heated seat. Only regret is that i didn't spend more monies!
Excellent information and advice.
Requests for advice and guidance on which toilet were answered within an hour or two. It was Karen who told us about the disability discount that our plumber was not aware of but has made a big difference to the cost of our bathroom refurb; When there was a problem it was sorted out quickly within 48 hours. A small British company excellent to deal with.
Very helpful on the phone
Very helpful on the phone, but you were going to send me another connection pipe which I didn't receive.
Good unit, but incomplete instructions
The unit was delivered securely and promptly. My only critique would be that the instructions were missing a tiny "cork" that was stuck in the water-intake port on the unit itself and I didn't know what it was until I took a risk and yanked it out.
Would be nice if yanking out the cork was included in the instruction manual, but otherwise I have no complaints and will use this service again when it's time to sell my home!
very helpful compny
Great smart toilet seat, no so great base toilet
Ordering and delivery experience was smooth and easy, the toilet seat is great, feels much better quality material than their smaller and cheaper product, and the design is much neater as well. The seat fits well in the toilet however, the toilet itself is too high for us (we are around 170 cm tall) and our feet can barely reach the ground when sitting on it and it makes the whole experience uncomfortable. I can’t recommend the base toilet especially for shorter people, but everything else is great, the toilet seats are definitely worth it!
The Washloo is great
The Washloo itself is great, it is easy to use and works really well. Delivery was easy and when requested. Customer service has been prompt and supportive when we have had a few questions about installation.
Good information prior to purchase
Good information prior to purchase. Constant updates on delivery and good customer service follow up.
Good quality product.
Connected to the water & electrics as…
Connected to the water & electrics as the instructions and it worked first time - extremely pleased
Excellent customer service
Excellent customer service. Addressed two issues concerning minor damage to pan and a post refund of vat after I’d learnt of exemption entitlement.
Seal leaking
Rang with a problem with the cistern to bowl seal leaking..... Single phone call and Karen sent a replacement straight away....
Great disabled product
Great company, very helpful can only repeat most of previous comments from the 5 star reviews, Washloo supreme works just as expected very happy great product, highly recommend
Excellent product
Excellent product, fast delivery, answered questions on the phone promptly. Can’t fault them.
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