Bringing plant based medicine to the people who have struggled for years with the big pharmaceutical companies medicine. I had 5 years of chronic back pain and anxiety. With the plant based medici... Ver mais
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Leia as opiniões dos outros
Dr Sam is so lovely and makes me feel so comfortable. Medical Cana is has changed my life after suffering from chronic pain for years. I’m finally so much more comfortable and can sleep much better!
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Consultation process is very simple and straight forward. Doctors make you feel at ease and you don't feel like you are being judged. My only negative is the price and selection. Stock seems to change... Ver mais
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I have a good doctor that understands my needs and is compassionate. My medication helps me sleep to be rested for the next day. With my sleeping improving it allows me to function as normally as poss... Ver mais
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Informações sobre a empresa
Sobre Alternaleaf Australia
Escrito pela empresa
Alternaleaf is Australia's leading alternative health clinic, dedicated to supporting over 150,000 patients access qualified doctors and nurses.
What’s the process to becoming an Alternaleaf patient?
It begins with a free pre-screening check and nurse call to find out whether you may be eligible for Alternaleaf services, followed by a paid consultation with one of our doctors.
We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.
To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.
Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.
We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.
To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.
Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.
Informações de contacto
4,4
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The way the Doctor spoke to me and was…
The way the Doctor spoke to me and was going to hang up on me, all I was trying to do was express how frustrating this situation is and just wanted him to help
7 de outubro de 2026
Resposta da Alternaleaf Australia
Hey Rebekah, thank you so much for taking the time to rate us and share your feedback. We are truly sorry to hear about your experience. we understand how frustrating it must have been to feel like your concerns were not being fully heard or addressed, especially when you were just looking for help. Your experience is very important to us, and we want to make sure you feel supported every step of the way. If you need any further assistance with your next steps, have any unresolved issues, or simply want to talk through what happened, please don’t hesitate to reach out to us as we are always here to help: https://bit.ly/4ewU1zB
The Doctor's patient engagement was the…worst I'd ever experienced from a medical clinician
The Doctor's patient engagement was the worst I'd ever experienced. I had followed the previous instructions to get a medical summary letter from my doctor. I booked an appointment as directed but instead of providing a summary she directed me to the clinic's new plant based medicine doctor. I saw the doctor and was prescribed medication based on my medical history. However the consultation was $165, I'm on a disability support pension and cannot afford both the consultation as well as the medication so I booked a consult with Alterleaf because my script was going to run out one day before I was due to refill my script. I wasn't allowed to fill the script a day earlier. When I informed my Alterleaf doctor she said she couldn't prescribe while I still had an active prescription and that I had to make a consultation appointment with my plant medicine doctor to discharge my active prescription even though the reason I was attending a consult with her was because I couldn't afford a consult with that doctor. She said too bad, not my problem, not my responsibility, rules were rules. I have no option but to find another Plant based telehealth online clinic. I am so disappointed by her attitude and how I was spoken to. A little kindness and a caring attitude goes a long way, even if the situation was beyond her control, it was not necessary to be abrasive and Intransigent when dealing with someone vulnerable with C-PTSD.
7 de outubro de 2026
Resposta da Alternaleaf Australia
Hey Jenny, thank you for taking the time to leave a rating and share your experience. we are truly sorry to hear about the challenges and frustrations you faced, and we sincerely apologise that you did not feel supported or treated with the kindness and understanding that everyone deserves, especially when dealing with health concerns and financial difficulties. Our team is dedicated to providing thorough and compassionate medical care from day one, and your feedback is important as we strive to improve our service and ensure that all patients feel heard and respected. We understand how stressful it can be to navigate prescriptions and consultations, particularly when cost is a concern, and we regret that our processes did not better accommodate your needs. If there is anything we can do to support you further or if you would like to discuss your experience in more detail, please don’t hesitate to get in touch with our team here: https://bit.ly/4ewU1zB
I have found them very accommodating to…
I have found them very accommodating to my needs!
6 de outubro de 2026
Resposta da Alternaleaf Australia
Hi Tania, it's wonderful to hear that you've found our team so accommodating to your needs. Give us a shout if you ever need a hand.
Resposta da Alternaleaf Australia
Hi Jane, it's wonderful to hear that you found our service caring, informative, and professional. Your kind feedback means a lot, and we're always here if you need a hand.
Resposta da Alternaleaf Australia
Hi Tess, we're delighted to hear that you had such a great experience with your doctor and that you received excellent service from the team. Don't hesitate to reach out if you ever need anything.
Resposta da Alternaleaf Australia
Hey letitia, Thank you for your rating. We aim for a seamless consultation process and apologise that you have experienced delayed consultations. If there is anything we can do to improve your experience or help you move forward, please get in touch: https://bit.ly/4ewU1zB
Thorough consultation
Thorough consultation, time wait was minimal, friendly and professional.
5 de outubro de 2026
Resposta da Alternaleaf Australia
Hi Brooke, it's wonderful to hear that you had a friendly and professional experience with minimal wait time for your consultation. Don't hesitate to reach out if you ever need anything.
Alternaleaf have user friendly…
Alternaleaf have user friendly software, which is a relief for a boomer like me.
The staff that you employ are professional in an authentic way, rather than cold & efficient.
Perhaps the cost maybe a little more than other providers, however ease of ordering & access to your D.r. if you have a question outweighs this.
30 de abril de 2026
Resposta da Alternaleaf Australia
Hi Leanne, it's great to hear that you find the platform user-friendly and that our team provided authentic, caring service. We really appreciate your feedback on pricing and options, and we're glad the ease of ordering and doctor access make a positive difference for you. Don't hesitate to reach out if you ever need anything.
I like that the doctor asked me…
I like that the doctor asked me questions and listened to my answers .
Thank you Dr Lee.
28 de abril de 2026
Resposta da Alternaleaf Australia
Hi Dianne, it's great to hear that Dr Lee listened closely to your answers and made you feel heard during your appointment. Feel free to get in touch whenever you need us.
Resposta da Alternaleaf Australia
Hi Deborah, thanks so much for the support! We're glad we could help.
Resposta da Alternaleaf Australia
Hi Heather, we're so glad to hear that you have such an awesome doctor. Feel free to get in touch whenever you need us.
Resposta da Alternaleaf Australia
Hi Melissa, it's wonderful to hear how much you love using your portal and that it helps make things so easy for you. Don't hesitate to reach out if you ever need anything.
Resposta da Alternaleaf Australia
Hi Rob, we're thrilled to hear that you had such a helpful, friendly, and knowledgeable consultation with the team. Don't hesitate to reach out if you ever need anything.
Professional advice relative to my…
Professional advice relative to my medical condition and my symptoms
25 de junho de 2026
Resposta da Alternaleaf Australia
Hi Karen, we're so glad to hear that you received professional advice tailored to your medical condition and symptoms. Don't hesitate to reach out if you ever need anything.
Communication
Communication. Regional is different to Metro. No back up and delivery issues.i go week's without. Not happy. Need to find new company. I'm to I'll for these holdups
24 de abril de 2026
Resposta da Alternaleaf Australia
Hey Michelle, Thank you for sharing your feedback and letting us know about your experience. we are very sorry to hear that you have been experiencing communication and delivery issues, especially with the differences between regional and metro services. we understand how frustrating and difficult this must be, particularly when you rely on timely deliveries. Your concerns are important to us, and we want to help resolve any outstanding issues as quickly as possible. If you are still waiting on assistance or if there is anything left unresolved, please let us know here so we can help: https://bit.ly/4ewU1zB
I love that the doctor really listens…
I love that the doctor really listens and understands what i need and in the comfort of my home. Ordering on line is easy and the products are good quality. Once ordered it usually arrives the next day.
1 de outubro de 2026
Resposta da Alternaleaf Australia
Hi Elizabeth, it's wonderful to hear how much you appreciate your doctor taking the time to listen, as well as the convenience of ordering online and fast delivery. Don't hesitate to reach out if you ever need anything.
Resposta da Alternaleaf Australia
Hi Gabi, thanks for sharing. We're happy to be here for you.
Pain relief in legin my left leg…
Product helps my phantom in my left leg due to amputation
1 de outubro de 2026
Resposta da Alternaleaf Australia
Hi Lorraine, we're thrilled to hear that our care plan is providing you with relief and helping make a positive difference. Reach out anytime if you need a hand with your care.
Resposta da Alternaleaf Australia
Hey Brett, appreciate the 4-star rating and feedback. thank you for your support! 😊
Resposta da Alternaleaf Australia
Hi Christopher, thanks for the rating. Happy to be of service.
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