Appaling aftersales. After selling me a £200 aircraft with a faulty receiver (which destroyed the aircraft after it reversed contols mid flight) I called them. Phone answered by a morose individual w... Ver mais
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Leia as opiniões dos outros
Thank you for all your help today. Being new th the RC Truck world the staff where very helpful and knowledgeable I purchased an tamiya ford aeromax and everything I needed to get up and running the a... Ver mais
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Brought a rc plane from the company. There were issues with a servo, not the fault of this company so I got in touch with Eflite who produce the plane and had issues getting replacement servo. Got bac... Ver mais
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These guys are friendly , helpful and go up and beyond to make sure you got all the information on your rc , cars , planes , boats and accessories keep up the good work Thanks melvin
Informações sobre a empresa
Escrito pela empresa
About Appliance Electronics & RC Model Shop What We Do Our goal is simple: to provide customers with quality products, honest advice, fast delivery, and excellent value for money. We supply thousands of products across a wide range of categories, including: • RC Cars, Trucks, Crawlers and Buggies • RC Planes, Helicopters and Boats • RC Batteries, Chargers and Spare Parts • RC Upgrades and Accessories • Televisions and Home Entertainment • Audio Equipment and Sound Systems • Washing Machines and Laundry Appliances • Fridge Freezers and Refrigeration • Cooking Appliances and Ovens • Vacuum Cleaners and Floorcare Products • Small Domestic Appliances and Kitchen Equipment We work directly with leading manufacturers and authorised distributors, giving our customers access to the latest products, genuine spare parts, and competitive pricing across all product categories. RC Model Shop Our RC division has become one of the fastest-growing areas of our business. Through our RC Model Shop brand, we supply hobby-grade RC vehicles, aircraft, boats, batteries, chargers, spare parts, and upgrades from many of the world's leading RC manufacturers. Whether you're purchasing your first RC model or you're an experienced enthusiast looking for specialist parts and upgrades, our team is on hand to help. Why Shop With Us? • Established UK Business Since 2013 • Over 40 Years of Combined Industry Experience • Thousands of Products Available • Competitive Pricing Across All Categories • UK-Based Customer Support Team • Secure Online Ordering • Fast UK Delivery Options • Genuine Products from Authorised Suppliers Customer Experience Our website has been designed to make shopping simple and convenient. Customers can easily browse products, compare specifications, check availability, read reviews, and securely manage their accounts. We continually invest in our systems and processes to provide a smooth and reliable shopping experience from order placement through to delivery and after-sales support. Retail Showroom Address 52A Harrison Street Walsall West Midlands WS3 3HW United Kingdom Telephone: 01922 494 608 Email (Sales): sales@applianceelectronics.co.uk Email (Support): support@applianceelectronics.co.uk Company Registration Number: 8647214 Registered in England & Wales Thank you for choosing Appliance Electronics UK Ltd.
Informações de contacto
52a Harrison Street, WS3 3HW, Walsall, Reino Unido
- 01922 494 608
- sales@applianceelectronics.co.uk
- www.applianceelectronics.co.uk
4,5
Excelente
5 mil opiniões
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Timely Delivery-Perfect Condition.
My purchase was delivered in perfect condition with outstanding service by the two gentlemen. They called me for directions and also informed their office when they couldn't reach my mobile. Extremely grateful for the timely delivery.
Thank you.
5 de dezembro de 2025
Opinião espontânea
Resposta da Appliance Electronics
Hi,
Thank you for your wonderful review.
We're delighted to hear that your purchase arrived on time and in perfect condition. Our delivery team always aims to go the extra mile, so it's great to know that keeping in touch and working with you to ensure a successful delivery was appreciated.
We'll be sure to pass your kind comments on to the team. Customer satisfaction is extremely important to us, and we're pleased we could provide the service you deserved.
Thank you again for choosing Appliance Electronics, and we hope to assist you again in the future.
Raj and Arnold amazing!
Raj and Arnold were great, they went above and beyond to help us with the delivery and were really friendly
2 de dezembro de 2025
Opinião espontânea
Resposta da Appliance Electronics
Hi,
Thank you for your fantastic review.
We're delighted to hear that Raj and Arnold went above and beyond to help with your delivery. Providing friendly, helpful service is something we take great pride in, so it's wonderful to know they made such a positive impression.
We'll be sure to pass your kind comments on to them. I'm sure they'll be pleased to hear how much their efforts were appreciated.
Thank you again for choosing Appliance Electronics and for taking the time to share your experience.
Appliance Electronics
Excellent service from Appliance Electronics.. Outstanding service from the delivery guys (Raj & Arnold) really helpful and polite, nothing seemed too much for them, even though they had a long journey home.. Still took their time to make sure i was happy with the product. Even unwrapped it so i could inspect the item.!!!
28 de novembro de 2025
Opinião espontânea
Resposta da Appliance Electronics
Hi,
Thank you for your wonderful review.
We're delighted to hear that you had such a positive experience with us. Raj and Arnold take great pride in providing excellent customer service, and it's fantastic to hear that their helpful and friendly approach made such a difference.
We believe that delivery is about more than just dropping an item off, so we're pleased they took the time to unwrap the appliance, allow you to inspect it, and ensure you were completely happy before they left.
We'll be sure to pass your kind comments on to Raj and Arnold. Thank you for choosing Appliance Electronics and for taking the time to share your experience.
Top service
Really impressed with our delivery of a tumble dryer. The delivery drivers Val and Raj rang the day before to say that they would deliver before 2pm the next day and phone an hour before arrival. On delivery they unpacked the machine to enable me to check for any damage in transit. Had a lovely chat with Val who is a credit to your company.
27 de novembro de 2025
Opinião espontânea
Resposta da Appliance Electronics
Hi,
Thank you for your fantastic review.
We're delighted to hear that you were impressed with the delivery service. Keeping customers informed with a call before delivery and again before arrival is something we know makes a real difference, so it's great to hear that this helped make the process smooth and stress-free.
We're also pleased that Val and Raj took the time to unpack the appliance and allow you to inspect it thoroughly before accepting delivery. Providing that extra level of care is something we're very proud of.
We'll be sure to pass your kind comments on to Val and Raj, especially Val, who will be delighted to hear your feedback.
Thank you again for choosing Appliance Electronics. We really appreciate your support and hope to see you again in the future.
*WARNING* DO NOT BUY FROM Appliance Electronics
Stupidly bought a TRX-6 Hauler from Appliance Electronics with good expectations that turned out to be shockingly bad. Ok to start off we have a 749GBP model RC Truck that is labelled across the packaging and website to make you think you are getting extra goodies which is not the case at all. LED lighting is always ON wasting battery time during the day and cannot be turned OFF unless you pay extra for a Bluetooth transmitter module so you can use the phone app to turn them off but you also need to buy an extra lighting module too so Traxxarse tells me so you can actually use the indicators/turn signals that have been factory installed but don't function? No help from Appliance Electronics or Traxxarse other than the usual send it back for refund as long as it's unopened and new? How am I supposed to see any issues if I cannot open the box and run the RC truck??? Since then the LED lighting module got extremely hot to the point of catching fire so I removed it and replaced that too with far superior lighting and I have also had the main diff lock servo fail and die along with the receiver as CH2 no longer works at all so I have had to replace them out of my own pocket as Appliance Electronics won't replace them. The Transmitter and receiver are poor, well the receiver is actually faulty CH2 does not work so had to replace those too. All this with the first 4 days after delivery and it's not even been driven outside. Shocking service and even worse is part replacements that seem to not exist in Appliance Electronics store unless you buy them? So no replacement cover for user serviceable broken parts and no resolve to any issues raised other than the above send it back unopened and not used? Traxxarse are even worse as they are in the USA so shipping from the UK is a a big no unless you have money to burn!!! And want the same junk returned back to you? Also the only comment they give is " it looks pretty at night with all the lights" £749 for a plastic toy that lights up like a Xmas Tree?? 🤬🤬🤬
So in a nutshell Appliance Electronics don't care, Traxxarse don't care and I have a £749 plastic truck Xmas tree that needs extra money spent on it to work as intended!!!! Appliance Electronics will no doubt reply to all of this with some magically outrageous response along with the usual "give us a call to see what we can do to help" In other words they want to talk without anything documented so it does not fall back on them "food for thought there people".........So other than replacing my broken/failed servo's, lighting module and receiver with decent working ones there is nothing you can or will do to help so just enjoy the negative review whilst I enjoy Xmas with my plastic truck with all its lights.
Further to your Trustpilot response and failed contact via email since 10/11/2025, you clearly have no intention of rectifying this issue as you would have done so when I first contacted you last year? Thanks for sending me the worlds most expensive cheap plastic US made toy that I would deem as dangerous for consumers due to the faulty electric components that can and will cause a fire and danger to the consumers LiPo battery’s.
**Update** as of 26/06/26 Appliance Electronics finally contacted me nearly 7 months after the original fault contact and kindly posting this NEGATIVE review for them. They only contacted me because they wanted the review removed as they where not aware of any issues apparently? Which is funny because they asked me to send it back unopened? To which they deny any such contact or communication. I wasted my time and effort sending them multiple photo's/videos of the faulty components for them to not believe a single word I told them and only told me that the components where user errors even though they where sent videos of the faults as they happened, they then went on to require me to send all the products back to them at my own cost and time to "Test them?" because they don't believe me. They refuse to replace or do anything until they have done significant testing of each component even though they already have the information, it's only because they are dealing with Traxxarse that they demand all this time wasting effort to be told in the end that "NOTHING WILL EVER BE REPLACED" So all I can say to any potential customer who is about to deal with Appliance Electronics " DO NOT BUY ANYTHING FROM THEM FULL STOP " They will take your money and leave you looking like a complete mug with a broken RC Vehicle.
Overall a very shocking experience and even more disgusting none customer friendly service from Appliance Electronics and a complete waste of 749GBP
10 de novembro de 2025
Opinião espontânea
Resposta da Appliance Electronics
Thank you for taking the time to update your review.
We are genuinely sorry that you remain dissatisfied with your purchase. However, we feel it is important to clarify a number of statements in your review that do not accurately reflect what took place.
Firstly, we have never refused to help or refused to investigate the faults you reported. From the beginning, we explained that electronic components cannot be diagnosed or replaced under warranty based solely on photographs or videos. While these can demonstrate a symptom, they cannot establish the cause of a fault or confirm whether it is due to a manufacturing defect. The original components must be returned for inspection before any warranty decision can be made. This is not a policy unique to Appliance Electronics—it is the standard warranty process required by manufacturers and followed throughout the RC hobby industry.
Your review repeatedly states that we "wouldn't replace" the parts. The reality is that we asked for the original components to be returned so they could be assessed under warranty. Unfortunately, several components were removed and replaced by yourself before this process could take place, making it impossible for either ourselves or the manufacturer to determine their original condition.
You also state that we only contacted you because of this Trustpilot review. That is not correct. Following our original response, you contacted us requesting that we replace the receiver and servo without returning the original components. During that correspondence you also stated:
*"If you want the Trustpilot review amended or removed... then replace the parts. If you're not willing to do so then the review will remain live for all to view."*
We do not believe warranty claims should be resolved based on whether a review is amended or removed. Our position remained consistent throughout—we were happy to investigate every reported fault, but only after the original parts were returned for inspection in accordance with the manufacturer's warranty procedure.
Much of your review also relates to the design and specification of the Traxxas TRX-6 itself, including optional Bluetooth functionality, lighting features, transmitter functions and criticism of Traxxas as a manufacturer. These are product design decisions made by Traxxas and are outside of our control as the retailer. While we appreciate you may be disappointed with certain features, these are not faults attributable to Appliance Electronics.
We also note that the review makes several serious allegations, including that we "don't care", that we "left you looking like a complete mug", and that the vehicle is "dangerous" and "will cause a fire". These statements are presented as fact despite the original components never being returned for inspection, meaning neither ourselves nor the manufacturer have been given the opportunity to determine whether any manufacturing defect existed.
We welcome honest reviews, whether positive or negative, and we always strive to resolve genuine issues. However, we also believe reviews should present a fair and accurate account of events. There is an important distinction between refusing assistance and requiring the manufacturer's standard warranty process to be followed.
Our position remains unchanged today. If you return the original components for inspection, we will gladly process them through the manufacturer's warranty procedure and continue to assist wherever possible. That offer has always been available and remains open.
We wish you all the best and remain willing to help should you decide to proceed with the warranty process.
Awful Service From Start to Finish
Awful Service From Start to Finish – Avoid Appliance Electronics
I wish I could give zero stars. This has been one of the worst shopping experiences I’ve ever had.
I bought an American-style fridge freezer from Appliance Electronics and the service was completely unacceptable from day one. First of all, they don’t even let you choose a specific delivery date – not even if you’re willing to pay extra. I called customer service to explain that I needed delivery on a particular day, and the staff member told me they would “mark it” so delivery would be after that date. That’s obviously not what I asked for, and it felt like they didn’t really care about my situation at all.
When I called again to speak to the delivery team, the attitude was just as bad, if not worse. The person on the phone was extremely rude and clearly impatient, like they didn’t want to talk to me. At one point they even mentioned there were other people on the line waiting, as if I was wasting their time. Totally unprofessional and disrespectful.
Then there’s the delivery itself. For a large American-style fridge, they told me that if my property only has a single front door, they would not bring it into the house. They would only take it inside if there were double doors. So what are customers supposed to do? Move a massive double-door fridge into the house by themselves? It’s ridiculous.
To make things even worse, when I finally decided to cancel the order, I was told this could only be done by email. I was already on the phone with customer service, but they said they couldn’t process cancellations over the phone and that I had to email instead. Completely inconvenient and unhelpful, especially after everything that had already happened.
25 de novembro de 2025
Opinião espontânea
Resposta da Appliance Electronics
Hello,
Thank you for taking the time to leave feedback. However, it appears that this review is intended for Appliance City, and not our business, Appliance Electronics. We have no record of the issues mentioned here with any of our customers.
We’ve flagged this review with Trustpilot to ensure it's attributed to the correct company. If you did intend to leave feedback for us, please don’t hesitate to reach out—we’re always here to assist and provide the best possible service.
Thank you for your understanding,
Appliance Electronics
Sharp microwave delivery
R Harris
Staff on phone were very patient and knowledgeable when problems with Payment arose .guidance throughout was very forthcoming Delivery was on time new what to do ,helpful and friendly
Satisfied with the product .Will use again
18 de novembro de 2025
Opinião espontânea
Resposta da Appliance Electronics
Hi R Harris,
Thank you for taking the time to leave us a review.
We're delighted to hear that our team was able to help resolve the payment issues and provide clear guidance throughout the process. We understand how frustrating payment problems can be, so it's great to know our staff were patient, knowledgeable, and able to get everything sorted for you.
We're also pleased that your microwave arrived on time and that you're happy with your purchase.
Thank you for your kind words and for choosing Appliance Electronics. We look forward to serving you again in the future.
A good experience
Appliance Electronics offered the best price and free delivery for a Samsung Fridge Freezer. The delivery team were exceptional, polite, professional and helpful. If Carlsberg made delivery drivers they would be called Val and Curtis.
11 de novembro de 2025
Opinião espontânea
Resposta da Appliance Electronics
Hi,
Thank you for your fantastic review.
We're delighted to hear that you found the best price for your Samsung fridge freezer with us and that the delivery experience met your expectations.
Val and Curtis will be pleased to hear your kind comments. They take great pride in providing a professional, friendly, and helpful service, and it's wonderful to know they made such a positive impression.
We especially enjoyed the Carlsberg comparison, we'll be sure to pass that one on to them!
Thank you for choosing Appliance Electronics, and we hope to be of service again in the future.
Raj + Arnold stars!!!
Decent price, but more importantly Raj and Arnold (my delivery drivers) were extremely helpful. They helped me in getting the fridge to where it needed to be, and were very helpful with unboxing and checking the fridge
31 de outubro de 2025
Opinião espontânea
Resposta da Appliance Electronics
Hi,
Thank you for your fantastic review.
We're delighted to hear that you were happy with both the price and the service you received. Raj and Arnold take great pride in looking after our customers, so it's wonderful to hear that they helped get your fridge exactly where it needed to be and took the time to unbox and inspect it with you.
We believe that good delivery service is about more than just dropping an item at the door, and it's great to know their help and attention to detail made a positive difference.
We'll be sure to pass your kind comments on to Raj and Arnold.
Thank you for choosing Appliance Electronics, and we hope to serve you again in the future.
Never used this company before
Never used this company before, but certainly would do again. Placed an order for a gas hob 3-30ish, received a phone call around 4pm to say delivery next day, unbelievable, as we don’t live local to store. Hope the connection of the new gas hob goes as good. Very well done
28 de outubro de 2025
Opinião espontânea
Resposta da Appliance Electronics
Hi,
Thank you for taking the time to leave us a review.
We're delighted to hear that your first experience with Appliance Electronics was such a positive one. Being able to place your order and then receive confirmation of next-day delivery later the same afternoon is exactly the kind of service we aim to provide whenever possible.
It's especially nice to hear that this was appreciated given that you're not local to our store. We work hard to make the buying process as smooth and convenient as possible, wherever our customers are based.
Thank you again for your kind words. We hope you're enjoying your new gas hob and look forward to helping you again in the future.
Raj and Jake were great
Raj and Jake were great! Great service and timely delivery.
28 de outubro de 2025
Opinião espontânea
Resposta da Appliance Electronics
Hi,
Thank you for your review.
We're delighted to hear that Raj and Jake provided great service and that your delivery arrived on time. Our delivery team work hard to ensure every customer has a smooth and positive experience, so it's wonderful to know their efforts were appreciated.
We'll be sure to pass your kind comments on to both Raj and Jake.
Thank you for choosing Appliance Electronics, and we hope to serve you again in the future.
My American style fridge-freezer broke so I needed a replacement quickly. Having purchased a fridge from them 3 years ago I compared their choice and prices against many otherconsidering an
My American style fridge-freezer broke so needed the replacement quickly. Their all in price incl delivery and removal of my broken appliance and time scale could not be beaten. The 2 men who came were very helpful in moving things, as my husband & I are both pensioners.
9 de outubro de 2025
Resposta da Appliance Electronics
Hi,
Thank you for taking the time to leave such a lovely review and for choosing us again.
We're delighted that we could help when you needed a replacement quickly. We understand how disruptive it can be when an American-style fridge freezer breaks down unexpectedly, so it's great to hear that our pricing, delivery timescale, and removal service provided the solution you were looking for.
We're also pleased that our delivery team were able to assist with moving everything into place. Providing that extra help and making the process as easy as possible for our customers is something we take great pride in.
Thank you again for your kind words and for your continued support. We hope your new appliance serves you well for many years to come.
Cheapest price
Cheapest price. Excellent service, The 2 delivery people were very helpful, unpacked the washing machine and gave us some knowledgeable advice. Would definitely recommend.
6 de outubro de 2025
Resposta da Appliance Electronics
Hi,
Thank you for your fantastic review.
We're delighted to hear that you found us to be the cheapest price and that you were happy with both the service and delivery experience.
It's great to know that our delivery team were helpful, took the time to unpack your washing machine, and provided useful advice to help you get started. We believe good customer service doesn't end when the product arrives, so feedback like this means a lot to us.
Thank you for your recommendation and for choosing Appliance Electronics. We hope to be of service again in the future.
I am very disappointed
I am very disappointed in how I have been treated with my last 2 orders.
they have a very poor customer service.
they can’t even take responsibility for the first mistake with my order and blame DPD.
they perfectly know the crown on the diff I bought from them is not compatible with the input gear that came with it.
they make stupid comments like I have fitted incorrectly and the crown has gone from spiral cut to straight cut by incorrect fitting, if they knew what you was talking about that is impossible to happen.
my problem could have been delt with very easy by them returning diff and input gear to vitavon as there not compatible with each other and refund or replace my item.
they accuse me of incorrect fitting and incorrect meshing there is no meshing adjustment for this part so again they are talking false information.
the support team for RC Cars are very dishonest and can not be trusted i would never buy from this company again.
24 de outubro de 2025
Opinião espontânea
Resposta da Appliance Electronics
Hi,
We're sorry to hear that you feel this way about your experience.
We understand how frustrating it is when there is a dispute regarding the compatibility, installation, or failure of aftermarket RC components. However, we must make decisions based on the information, photographs, and technical evidence available to us at the time.
Throughout this case, our support team provided guidance and explanations based on the information supplied. We appreciate that you disagree with the conclusions reached, but we reject the suggestion that any member of our team acted dishonestly or deliberately misled you.
As a retailer, we are unable to authorise refunds or replacements where a manufacturer or supplier has determined that a product has been installed, used, or damaged in a manner that falls outside of their warranty terms. Any compatibility concerns or manufacturing issues must ultimately be assessed against the supplier's technical guidance and findings.
We regret that we were unable to reach a resolution that met your expectations and are sorry that this has left you with a negative impression of both our company and support team.
Wonderful
Wonderful, fast service . Val and Curtis best delivery drivers I've ever had . Very helpful and polite.
24 de outubro de 2025
Opinião espontânea
Resposta da Appliance Electronics
Hi,
Thank you for your wonderful review.
We're delighted to hear that you were happy with both the service and delivery. Val and Curtis will be thrilled to hear your kind comments. They work hard to provide a friendly, professional service, and it's fantastic to know they've made such a positive impression.
Being called the best delivery drivers you've ever had is high praise indeed, and we'll be sure to pass that feedback on to them.
Thank you for choosing Appliance Electronics. We really appreciate your support and hope to serve you again in the future.
Our delivery of a large fridge was on…
Our delivery of a large fridge was on time by Val and Curtis who were friendly and efficient successfully negotiating the small hurdles through our house to the required spot.
They checked the fridge thoroughly to standard and tidied up the packaging before leaving - An excellent job.
22 de outubro de 2025
Opinião espontânea
Resposta da Appliance Electronics
Hi,
Thank you for your fantastic review.
We're delighted to hear that Val and Curtis provided such a great delivery experience. Delivering large appliances can sometimes present challenges, so it's wonderful to know they were able to get your fridge into position smoothly and efficiently.
We're also pleased that they took the time to thoroughly inspect the appliance with you and clear away the packaging before leaving. Providing a complete delivery service and ensuring our customers are happy before we leave is something we take great pride in.
We'll be sure to pass your kind comments on to Val and Curtis.
Thank you for choosing Appliance Electronics, and we hope to serve you again in the future.
Resposta da Appliance Electronics
Hi,
Thank you for your review.
We're delighted to hear that you were kept updated throughout the process and that you were happy with the delivery service you received.
Good communication and excellent customer service are very important to us, so it's great to know our team met your expectations.
Thank you for choosing Appliance Electronics. We really appreciate your support and hope to serve you again in the future.
Ordered a rc car which turned up in the…
Ordered a rc car which turned up in the wrong colour and no battery. After 2 weeks of trying to get through, as can only deal with through emails I gave up. I will never use this company again and would never recommend them to anyone.
2 de outubro de 2025
Opinião espontânea
Resposta da Appliance Electronics
Hi,
We're sorry to hear that your order did not meet your expectations.
Receiving the wrong colour product and finding that an expected item is missing is understandably frustrating, and we appreciate why this would leave you disappointed. We also recognise the importance of timely communication when issues arise and apologise if you felt that resolving the matter was more difficult than it should have been.
We would welcome the opportunity to review what happened and investigate the correspondence relating to your order. If you could contact our support team with your order number, we'll be happy to look into the matter further.
Great price
Great price, great communication and great delivery schedule.....and the delivery driver was very polite and professional....in fact he was great too!
10 de outubro de 2025
Resposta da Appliance Electronics
Hi,
Thank you for your fantastic review.
We're delighted to hear that you were happy with the price, communication, and delivery service. We work hard to keep our customers informed every step of the way, so it's great to know that everything went smoothly for you.
We're especially pleased to hear your kind comments about the delivery driver. Providing a friendly, professional service is something we're very proud of, and it's wonderful to know they made such a positive impression.
Thank you for choosing Appliance Electronics and for taking the time to share your experience. We hope to serve you again in the future.
Excellent product
Excellent product, great value for money, delivered on time and well packaged with couriers keeping in touch
6 de outubro de 2025
Resposta da Appliance Electronics
Hi,
Thank you for your wonderful review.
We're delighted to hear that you were happy with your purchase and felt it offered great value for money. It's also great to know that your order arrived on time, was well packaged, and that the courier kept you updated throughout the delivery process.
Providing excellent products, competitive prices, and reliable service is what we strive for, so feedback like yours is greatly appreciated.
Thank you for choosing Appliance Electronics. We hope to serve you again in the future.
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