Appaling aftersales. After selling me a £200 aircraft with a faulty receiver (which destroyed the aircraft after it reversed contols mid flight) I called them. Phone answered by a morose individual w... Ver mais
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Thank you for all your help today. Being new th the RC Truck world the staff where very helpful and knowledgeable I purchased an tamiya ford aeromax and everything I needed to get up and running the a... Ver mais
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Brought a rc plane from the company. There were issues with a servo, not the fault of this company so I got in touch with Eflite who produce the plane and had issues getting replacement servo. Got bac... Ver mais
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These guys are friendly , helpful and go up and beyond to make sure you got all the information on your rc , cars , planes , boats and accessories keep up the good work Thanks melvin
Informações sobre a empresa
Escrito pela empresa
About Appliance Electronics & RC Model Shop What We Do Our goal is simple: to provide customers with quality products, honest advice, fast delivery, and excellent value for money. We supply thousands of products across a wide range of categories, including: • RC Cars, Trucks, Crawlers and Buggies • RC Planes, Helicopters and Boats • RC Batteries, Chargers and Spare Parts • RC Upgrades and Accessories • Televisions and Home Entertainment • Audio Equipment and Sound Systems • Washing Machines and Laundry Appliances • Fridge Freezers and Refrigeration • Cooking Appliances and Ovens • Vacuum Cleaners and Floorcare Products • Small Domestic Appliances and Kitchen Equipment We work directly with leading manufacturers and authorised distributors, giving our customers access to the latest products, genuine spare parts, and competitive pricing across all product categories. RC Model Shop Our RC division has become one of the fastest-growing areas of our business. Through our RC Model Shop brand, we supply hobby-grade RC vehicles, aircraft, boats, batteries, chargers, spare parts, and upgrades from many of the world's leading RC manufacturers. Whether you're purchasing your first RC model or you're an experienced enthusiast looking for specialist parts and upgrades, our team is on hand to help. Why Shop With Us? • Established UK Business Since 2013 • Over 40 Years of Combined Industry Experience • Thousands of Products Available • Competitive Pricing Across All Categories • UK-Based Customer Support Team • Secure Online Ordering • Fast UK Delivery Options • Genuine Products from Authorised Suppliers Customer Experience Our website has been designed to make shopping simple and convenient. Customers can easily browse products, compare specifications, check availability, read reviews, and securely manage their accounts. We continually invest in our systems and processes to provide a smooth and reliable shopping experience from order placement through to delivery and after-sales support. Retail Showroom Address 52A Harrison Street Walsall West Midlands WS3 3HW United Kingdom Telephone: 01922 494 608 Email (Sales): sales@applianceelectronics.co.uk Email (Support): support@applianceelectronics.co.uk Company Registration Number: 8647214 Registered in England & Wales Thank you for choosing Appliance Electronics UK Ltd.
Informações de contacto
52a Harrison Street, WS3 3HW, Walsall, Reino Unido
- 01922 494 608
- sales@applianceelectronics.co.uk
- www.applianceelectronics.co.uk
4,5
Excelente
5 mil opiniões
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Short and costly return period
Unfortunately the cooker hood I bought was the wrong size!
The returns policy of only 14 days is ridiculous. I’m on holiday abroad and cannot meet this deadline.
The fee to collect and return of £75 is ridiculous.
The cooker hood will actually end up in a dump, even though never taken out of package.
I appreciate our mistake in measurement but return policy and cost unreal.
10 de outubro de 2025
Resposta da Appliance Electronics
Hi,
We're sorry to hear that you were disappointed with our returns policy.
We appreciate that discovering an item is the wrong size after purchase can be frustrating, especially when you're away and unable to deal with the return straight away. Unfortunately, our returns policy is in line with UK distance selling regulations, which provide a 14-day period to notify a retailer of a change-of-mind return after receiving the goods.
The collection charge quoted reflects the cost of arranging a specialist courier for a large appliance, which is considerably higher than standard parcel services. We understand that this can seem expensive, but it is charged at cost and not intended as a penalty.
We're sorry that the cooker hood was not suitable for your requirements and appreciate your acknowledgement that the sizing issue was not due to a fault with the product. We hope you were able to find a suitable solution.
This is the first time I have purchased…
This is the first time I have purchased an electrical appliance from Appliance Electronics and would not hesitate to buy products in the future, I bought a Samsung washing machine, the price was much cheaper than all other companies searched. Ordering was straight forward, the product was delivered when I was told it would be. The driver was very courteous, pleasant and helpful. As I was fitting the machine myself he gave me a few helpful tips and unpacked and tidied up afterwards. I would commend this company and the driver. Very happy.
10 de outubro de 2025
Resposta da Appliance Electronics
Hi,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that your first purchase with Appliance Electronics was such a positive experience. It's great to know that you found the ordering process straightforward, received a competitive price on your Samsung washing machine, and that delivery took place exactly as promised.
We're especially pleased that our driver was able to provide helpful installation tips, assist with unpacking, and tidy up afterwards. We believe great customer service goes beyond simply delivering a product, so it's fantastic to hear that these extra touches were appreciated.
Thank you for your recommendation and your kind words. We really appreciate your support and hope to have the opportunity to help you again in the future.
Resposta da Appliance Electronics
Hi,
Thank you for your review.
We're delighted to hear that you were happy with the service you received. Providing a smooth and positive experience for our customers is always our goal, so it's great to know we met your expectations.
Thank you for choosing Appliance Electronics, and we hope to serve you again in the future.
RC airplane purchase
RC airplane arrived, in tact, but outer cardboard packaging was open at one end.
Model has not been assembled yet, so can't comment further at this time.
9 de outubro de 2025
Resposta da Appliance Electronics
Hi,
Thank you for taking the time to leave a review.
We're pleased to hear that your RC aircraft arrived safely and that the model itself was undamaged. We apologise that the outer packaging was open at one end when it arrived. While courier handling can occasionally affect the outer carton, we understand your concern and appreciate you bringing it to our attention.
As you haven't yet assembled the model, we hope everything meets your expectations once you've had the opportunity to build and use it. If you do discover any issues or have any questions during assembly, please don't hesitate to get in touch and our team will be happy to help.
Thank you again for your feedback and for choosing Appliance Electronics.
Resposta da Appliance Electronics
Hi,
Thank you for your review.
We're delighted to hear that you received very good service from start to finish. Providing a smooth, straightforward experience for our customers is always our goal, so it's wonderful to know we delivered on that for you.
We really appreciate your support and thank you for choosing Appliance Electronics.
Resposta da Appliance Electronics
Hi,
Thank you for your review.
We're delighted to hear that you were happy with the price and found the delivery process straightforward. It's also great to know that the collection of your old appliance helped make the whole experience even more convenient.
We aim to make replacing appliances as easy and hassle-free as possible, so we're pleased everything went smoothly for you.
Thank you for choosing Appliance Electronics, and we hope to serve you again in the future.
AVOID AT ALL COSTS
To preempt my review, this saga has been ongoing since October 2024. My mother had the misfortune to buy an LG fridge freezer from this company. I just wish I’d had a chance to read the (genuine) reviews before she parted with her money as customer service is lacking in a big way! First, they notified her that deliveries are to the ground floor only AFTER they’d taken her money - not much use when the front door is in a basement. It was agreed that they would access the property via a side gate into the garden, but this clearly irked one of the delivery men who was incredibly rude and unhelpful - charming traits when you’re dealing with a 78-year old woman who simply wanted the appliance delivered safely to the kitchen. During the delivery fiasco, the packaging was removed in the garden and the appliance doors were scratched and dented as it was pushed through the garden door and onto the top landing, where it remained until my brothers were available to move it downstairs to the kitchen. They refused to take away the old fridge freezer (you only find out if they’re willing to take it or not at the point of delivery) even though it was requested and paid for up-front. The fee was reimbursed, but they should not offer services if there is no guarantee that their delivery staff are willing to fulfil them. They didn’t even have the decency to take the packaging away with them (unlike other more reputable sellers) leaving my mother to arrange for its disposal. Since then, trying to address the damaged doors with the seller has been nothing short of a nightmare. The damage was reported on the day of delivery and after many phone calls and unanswered emails, my mother left a review which prompted LG to get in touch. LG requested a VAT receipt, proof of the delivery date and the date that the damage was first reported. To cut a very long and frustrating story short, trying to obtain these from the seller has been beyond difficult. Emails go unanswered, you can’t speak to the “support” team by phone, so have to rely on messages being passed on by the sales team, you have to follow-up constantly because still nobody has the decency to respond to your emails and phone calls and when you do finally get some form of a response, it’s not possible to reach a resolution with LG because conveniently, the seller’s call log was wiped on 1st November 2024, two weeks after the very first phone call was made reporting the damage. Suffice to say, I cannot over-emphasise how much I implore anyone reading this review to give this seller a very wide berth. They are morally corrupt and LG seriously needs to review its decision to do business with them.
15 de outubro de 2024
Opinião espontânea
Resposta da Appliance Electronics
Hi,
We're very sorry to hear about your mother's experience and the frustration this situation has caused.
We appreciate that having a large appliance delivered into a basement property presents additional challenges, and we understand how upsetting it must have been to discover damage to both the appliance doors and the property during the delivery process. We also recognise that the length of time taken to reach a resolution has added to that frustration.
We take all reports of delivery damage seriously and aim to investigate them thoroughly. Where damage claims involve multiple parties, including manufacturers, delivery teams, and insurers, the process can unfortunately take longer than anyone would like. However, we appreciate that this does not lessen the inconvenience experienced by your mother.
We are sorry that you feel communication has fallen below the standard expected and that you have had to repeatedly chase for updates. That is never the experience we want our customers to have.
If there are still any outstanding matters relating to this case, we would welcome the opportunity to review them again. Please contact our support team with the relevant order details and claim references so that management can investigate the current status and provide an update.
Great service 👍
6 de outubro de 2025
Resposta da Appliance Electronics
Hi,
Thank you for your review and for the thumbs up!
We're delighted to hear that you were happy with the service you received. Feedback like this means a lot to the team and lets us know we're doing things right.
Thank you for choosing Appliance Electronics, and we hope to serve you again in the future.
Excellent value and customer service.
Our appliance was a really good price and I couldn’t believe how quickly it arrived. They kept me well informed as well and to make it even better it was free delivery.
8 de outubro de 2025
Resposta da Appliance Electronics
Hi,
Thank you for your wonderful review.
We're delighted to hear that you were happy with both the price and the service you received. We work hard to offer great value and fast delivery, so it's fantastic to know that your appliance arrived quicker than expected.
It's also great to hear that our team kept you well informed throughout the process, and we're pleased that the free delivery made the experience even better.
Thank you for choosing Appliance Electronics and for taking the time to share your feedback. We hope to serve you again in the future.
This is very dishonest company you have…
This is very dishonest company you have to very careful when you buying any product if it is on promotion. I bought lg washing machine as advertised 429. I paid online. Waiting for delivery. Then said it was price error we will not send you any product until you pay Extra £150. Because price should 629. I can’t get money back asap it will take 5 working days. Further Information Regarding Your
Order Faruk.
The message sent is as follows:
Dear Faruk Maulvi,
We regret to inform you that there has
been a pricing error on your recent
purchase of the LG washing machine
model F4V1012WTSE from our website.
The price of the washing machine was
displayed incorrectly at the time of
purchase, at £409.00 instead of the
correct price of £569.00.
We apologies for any inconvenience that
this may have caused you.
Unfortunately, we are unable to supply
the washing machine at the incorrect
price of £409.00. If you wish to proceed
with your purchase, we will require an
additional payment of £150.00 to bring
the total to £569.00, which is the correct
price.
Please note that your order will be kept
on hold until 13/04/2023 to allow you
time to respond to this email. If we do
time to respond to this email. If we do
not receive a response from you, we will
assume that you do not wish to proceed
with the purchase at the corrected price,
and we will process a full refund and
cancel your order.
Once again, we apologies for any
inconvenience that this may have
caused you. We value your business
and appreciate your understanding in
this matter. If you have any further
questions or concerns, please do not
hesitate to contact us.
Thank you for choosing Appliance
Electronics.
Kind Regards
Appliance Electronics. Because I was waiting. I wrote to them but they refused to give even 1 pound less. I have no choice but pay full extra £150. So be careful. I think all this five star reviews are fake or paid for. I don’t trust this company. Beware buying anything on promotion
12 de outubro de 2025
Opinião espontânea
Resposta da Appliance Electronics
Hi,
We're sorry to hear that you were disappointed with your experience.
Pricing errors can occasionally occur despite the checks we have in place, and when this happens we contact affected customers as quickly as possible to explain the situation and provide the available options. As outlined in the communication you shared, you were offered the choice of proceeding at the correct price or receiving a full refund.
We appreciate that this was frustrating, particularly after you had already placed your order and were expecting delivery. However, we reject the suggestion that there was any attempt to mislead customers. The pricing issue was identified, communicated, and a full refund option was provided.
We sincerely apologise for the inconvenience caused and regret that we were unable to meet your expectations on this occasion.
5* Service
Great price and quick delivery! Excellent communication. Everything was easy from start to finish
6 de outubro de 2025
Resposta da Appliance Electronics
Hi,
Thank you for your fantastic review.
We're delighted to hear that you were happy with the price, quick delivery, and communication throughout your order. Making the buying process as easy and straightforward as possible is something we strive for, so it's wonderful to know everything went smoothly from start to finish.
Thank you for choosing Appliance Electronics and for taking the time to share your experience. We really appreciate your support and hope to serve you again in the future.
Delivered on time with good information…
Delivered on time with good information beforehand. Price less tha on some other sites.
7 de outubro de 2025
Resposta da Appliance Electronics
Hi,
Thank you for your review.
We're delighted to hear that your order was delivered on time and that the information provided before delivery kept you well informed throughout the process.
It's also great to know that you found our pricing competitive compared to other retailers. We always aim to offer excellent value alongside reliable service and clear communication.
Thank you for choosing Appliance Electronics. We really appreciate your support and hope to serve you again in the future.
Great Service
I ordered my new washing machine on Thursday evening and it was delivered, Free of charge the following Saturday which was perfect for me as I’m at work in the week.
It was the best price for the machine I wanted & They even took my old machine away for under a tenner, You can’t ask for more than that.
Spot on, Recommended
19 de setembro de 2025
Resposta da Appliance Electronics
Hi,
Thank you for your fantastic review.
We're delighted to hear that your new washing machine arrived so quickly and that the Saturday delivery worked perfectly around your schedule. We know how important convenience is, especially when you're busy during the week.
It's also great to hear that you found the best price with us and that the collection of your old machine helped make the whole process even easier.
Thank you for your recommendation and for choosing Appliance Electronics. We really appreciate your support and hope to serve you again in the future.
Delivery drivers in a hurry
Efficency on steroids!
Unpacked, photographed. Is it OK they said? In the same breath.
Not enough time to look at our rather expensive purchase before they zoomed off down the road!
Well, there was a few nicks on the American fridge freezer that we picked up on later.
So no, not completely happy.
I understand they don't want to carry it up 5 flights of stairs, but they could have helped myself my wife and daughter through the door with it!
3 de outubro de 2025
Resposta da Appliance Electronics
Hi,
Thank you for taking the time to leave your feedback.
We're sorry to hear that your delivery experience did not fully meet your expectations.
Our delivery teams aim to complete deliveries efficiently while still giving customers the opportunity to inspect their appliance and raise any concerns before they leave. We apologise if you felt rushed during this process.
We're also sorry to hear that you later noticed marks on the fridge freezer. Had these been brought to our attention at the time, we would have been able to begin investigating the issue immediately. We understand how disappointing it is to discover cosmetic damage on a premium appliance.
Regarding access, our delivery service is subject to health and safety requirements and property access limitations. While our teams always try to be as helpful as possible, there are occasions where they are unable to move appliances beyond certain points due to safety concerns.
We appreciate your feedback, as it helps us review and improve the service we provide. Thank you for choosing Appliance Electronics.
Polite on the phone and their delivery…
Polite on the phone and their delivery guys, good communication with respect to delivery etc.
3 de outubro de 2025
Resposta da Appliance Electronics
Hi,
Thank you for your review.
We're delighted to hear that you found both our office team and delivery team polite and helpful throughout the process. Good communication is something we place a lot of importance on, so it's great to know that you felt well informed regarding your delivery.
Thank you for choosing Appliance Electronics and for taking the time to share your experience. We really appreciate your support and hope to serve you again in the future.
Good price and quick delivery by…
Good price and quick delivery by helpful drivers. Thanks
3 de outubro de 2025
Resposta da Appliance Electronics
Hi,
Thank you for your review.
We're delighted to hear that you were happy with the price, quick delivery, and the service provided by our delivery team. Our drivers work hard to ensure every delivery goes smoothly, so it's great to know their efforts were appreciated.
Thank you for choosing Appliance Electronics and for taking the time to share your feedback.
Beko fridge freezer
Good value for money, easy ordering and delivery was quick. Delivery men were very helpful.
I would highly recommend this company.
29 de setembro de 2025
Resposta da Appliance Electronics
Hi,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found your Beko fridge freezer to be good value for money and that the ordering process was straightforward. It's also great to know that delivery was quick and that our delivery team were helpful throughout.
Thank you for your recommendation. Feedback like yours means a lot to the whole team and helps other customers shop with confidence.
We appreciate your support and hope to serve you again in the future.
This company sorted my problem with no…
This company sorted my problem with no trouble at all.
Great service and very reliable.
Customer service- GREAT
I would recommend to friends and family
29 de setembro de 2025
Resposta da Appliance Electronics
Hi,
Thank you for your fantastic review.
We're delighted to hear that we were able to resolve your issue quickly and without any hassle. Providing reliable service and excellent customer support is what we strive for, so it's wonderful to know that your experience reflected that.
Your recommendation to friends and family means a great deal to us, and we truly appreciate you taking the time to share your feedback.
Thank you for choosing Appliance Electronics. We look forward to helping you again in the future.
Great guys come to deliver my washing…
Great guys come to deliver my washing machine. Made sure I checked it thoroughly before they left.
What a bargain my washing machine was. I'll be back 😎
1 de outubro de 2025
Resposta da Appliance Electronics
Hi,
Thank you for your fantastic review.
We're delighted to hear that you were happy with both your washing machine and the service provided by our delivery team. Taking the time to thoroughly inspect appliances with our customers before leaving is something we take great pride in, so it's wonderful to know this was appreciated.
It's also great to hear that you found your washing machine to be such a bargain!
Thank you for your kind words, and we'll be ready to welcome you back whenever you need us. 😎
Absolutely great price from a fantastic retailer.
Absolutely great price with the added benefit of free delivery, additional 3 yrs guarantee and a promotional £200 from the manufacturer. This made the purchase a no-brainer. Great communication and excellent delivery. Delivery team were polite and helped with the unpacking. Highly recommended company.
22 de setembro de 2025
Resposta da Appliance Electronics
Hi,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that you found great value in both the product and the service we provided. Free delivery, the additional manufacturer's warranty, and the promotional offer certainly make for a compelling package, so it's wonderful to know everything came together to make your purchase an easy decision.
We're also pleased that our communication met your expectations and that the delivery team were polite, helpful, and assisted with unpacking your appliance.
Thank you for your recommendation and for choosing Appliance Electronics. We truly appreciate your support and look forward to helping you again in the future.
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