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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Brilliant company! Laura gave excellent service throughout, regularly emailing to see if she could help at all and the installation was seamless, after extremely poor service from their competitor, t... Ver mais

Classificada 5 em 5 estrelas

We have used Aquacool for over 10 years and have had some lovely site engineers visit our premises, all very polite and friendly. The sales team have always worked well to get our orders to us quickly... Ver mais

Classificada 5 em 5 estrelas

Very straightforward process to get a coffee machine installed for our venue. David was quick to provide a quote which matched our requirements, and always very responsive and helpful.

Classificada 4 em 5 estrelas

David F was very understanding of our needs at a difficult time with current supplier and provided many options. No fault of his own but a down turn in our business meant we didnt proceed but I do no... Ver mais

Informações sobre a empresa

  1. Fornecedor de água engarrafada

Informação fornecida por diversas fontes externas

Water coolers for the office or home, bottled or plumbed in, nationwide service from Aquacool


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

520 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 60% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(520)

99 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Professionalism and Customer service

Our previous contractor had shocking customer care, trying to get extra units for our 3 depots was proving difficult. Making a decision to look for a complete new contract lead me to Aquacool.
The professionalism and customer service promise from this family run firm was second to non, and I have faith in them delivering.
Thanks to Noel at Aquacool

24 de novembro de 2025
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thanks for your review :) Laura

Classificada 5 em 5 estrelas

Would recommend

Competitive price, quick service and friendly staff. Recommend.

28 de novembro de 2025
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logótipo da Aquacool

Resposta da Aquacool

Thanks for your review :) Laura

Classificada 1 em 5 estrelas

Dreadful. Avoid them - water was green!

Dreadful. Avoid this awful firm at all costs. They have been very unhelpful, aggressive email responses, no decency whatsoever. Our water turned green shortly after delivery, staff felt sickened using the water cooler. Times must be hard for them to be so unpleasant. There are plenty of better places to buy water from (and water that doesn't turn green in days of being delivered).

16 de outubro de 2025
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logótipo da Aquacool

Resposta da Aquacool

Thank you for your feedback. We're truly sorry to hear about your experience with the water delivery. This is a rare issue, and we acted swiftly to resolve it by providing a replacement. The water cooler was not sent out with any intention of causing inconvenience, and sometimes, unexpected situations can occur that are out of our control. We truly appreciate your understanding and hope the replacement meets your expectations. If you have any further concerns, please don’t hesitate to reach out.
Marrie

Classificada 5 em 5 estrelas

Great service

We had been having many issues with a previous supplier and reached out to Aquacool.
Gillian was excellent and talked through the whole process, this was such an easy transition.
Upon the delivery of our new unit, we had been supplied a different model. This happened to be an upgraded model and the company agreed to install at the offered price! Win Win!
The customer service team are always on hand to answer any queries promptly and our water bottles are delivered on a regular basis.
Many thanks 😊
Kerry at Stride Clinic

24 de novembro de 2024
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thanks for your review :) Laura

Classificada 5 em 5 estrelas

Excellent service

Excellent service, friendly delivery people, prompt refills.

17 de novembro de 2025
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thanks for your review :) Laura

Classificada 5 em 5 estrelas

Reece is a Legend

Reece was great, understood our circumstances as a business and helped us get everything wrapped up swiftly and smoothly.

14 de novembro de 2025
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thanks for your positive feedback
Elian

Classificada 4 em 5 estrelas

Better than previous water supplier

Better than previous water supplier. Water tastes better. Water dispenser feels more modern and reliable.

Have been a few instances where water delivery not super reliable and dependent on single point of contact for entire office.

13 de novembro de 2025
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Hi Ed
Thanks for your review
I’m sorry to hear about deliveries and point of contact
Please can you email me with your details kiarno@aquacool.co.uk , I will make sure future deliveries go to plan and all runs better moving forward
Regards
Kiarno

Classificada 5 em 5 estrelas

Great Service

Left a previous supplier for Aquacool and the transition was seamless. The customer service so far has been great and the machines are much better than our previous ones.

13 de novembro de 2025
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thanks for your positive feedback
Elian

Classificada 5 em 5 estrelas

Easy to deal with

Easy to deal with, with good and responsive customer service.
Local and reliable.

13 de novembro de 2025
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logótipo da Aquacool

Resposta da Aquacool

Thanks for your positive feedback
Elian

Classificada 5 em 5 estrelas

From initial enquiry to actual…

From initial enquiry to actual agreement of terms was easy and painless the installation was hassle free and done within a quick timeframe, troubleshooting of the boiler has been dealt with by Aquacool very efficiently

13 de novembro de 2025
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thanks for your positive feedback
Elian

Classificada 5 em 5 estrelas

A very efficient service

A very efficient service, staff are always happy to help, we are never without the clear stuff!

13 de novembro de 2025
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logótipo da Aquacool

Resposta da Aquacool

Thanks for your positive feedback
Elian

Classificada 5 em 5 estrelas

Very efficient service

Very efficient service - always manage to pre-empt my orders without being forceful. Delivery guys are charming and helpful. I'm delighted with the service we are given and wouldn't hesitate to recommend Aquacool.

13 de novembro de 2025
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thanks for your positive feedback
Elian

Classificada 5 em 5 estrelas

Great prices in comparison to other…

Great prices in comparison to other companies. They're reliable and a drop in service every fortnight, to collect empty bottles and replenish stock, is a great addition. Everyone I've dealt with is friendly, especially Joe our delivery driver.

13 de novembro de 2025
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thanks for your positive feedback
Elian

Classificada 5 em 5 estrelas

Cool Water

Good responses from Jillian, installed without any problems.

Very new to us, no problems so far.
'
Good service and response.

18 de agosto de 2025
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thanks for your positive feedback
Elian

Classificada 5 em 5 estrelas

Fantastic service with quick and…

Fantastic service with quick and efficient deliveries which happen so often we never run out of water. Special shout out to Hussain who delivers the water, he is great.

13 de novembro de 2025
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thanks for your positive feedback
Elian

Classificada 5 em 5 estrelas

Very happy with service

We converted to Aquacool about a year ago and have been very happy with the service and cost. They're very efficient with brilliant customer service.

13 de novembro de 2025
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thanks for your positive feedback
Elian

Classificada 5 em 5 estrelas

I had great customer service from…

I had great customer service from aquacool, I was speaking with Ben over the phone and he was extremely helpful getting me to understand the process of the water deliveries and the drivers have been so kind to us, great company I would definitely recommend.

7 de novembro de 2025
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thanks for your positive feedback
Elian

Classificada 5 em 5 estrelas

Excellent Service 5 star

We are a GP surgery and we find Aquacool so efficient and on the ball, from first star delivery from our driver Hussain to collecting the empty bottles without us following up !
Cant recommend them highly enough

3 de outubro de 2025
Opinião espontânea
logótipo da Aquacool

Resposta da Aquacool

Thanks for your positive feedback
Elian

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