I purchased Babyliss hair straighteners from Amazon about a year ago which developed a fault. I contacted Babyliss customer service to see if they could be repaired or replaced. They answered my call... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Spoke to a wonderful Customer Service agent, Francesca. She handled my enquiry with the utmost professionalism And I ended up getting the out come of my issue with a new appliance which was great. T... Ver mais
The Babyliss hairdryer purchased as a Christmas gift in December 2025, had lost power and was stuck on one setting. I contacted Babyliss Customer Services and Francesca helpful, professional and frie... Ver mais
A empresa respondeu
The service I have received due to my faulty hairdryer has been brilliant.I was given advice and my problem was duly solved with a new product. Lovely friendly and very helpful customer service la... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
Conair Group Ltd, Maplewood Crockford Lane, RG24 8YB, Basingstoke, Reino Unido
- 0370 5133191
- ukinfo@conair.com
- www.babyliss.co.uk
4,8
Excelente
615 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Faulty hairdryer after 8 months use
I had a hairdryer that became faulty after 9 months of use, spoke to customer service about my issue and they were able to sort it through a few questions and images, and they have sent me a replacement! Emailed me back within 2 hours, thankyou!!!!
1 de setembro de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Excellent customer service
Excellent customer service, problem resolved in a couple of days,
5 de setembro de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Shaver developed a fault & was sent a…
Shaver developed a fault & was sent a replacement
Very pleased with the service
4 de setembro de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
This is the first Babyliss product /…
This is the first Babyliss product / beard trimmer I have bought, it works fantastically and their support has been second to none, I highly recommend Babyliss.
4 de setembro de 2025
Opinião espontânea
Resposta da Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Amazing post sale customer service
3 de setembro de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Excellent service, replacement within 4 days!
Excellent service, I recently had a pair of straighteners that I had purchased for my Partner break. The light would come on but they would not heat up. I reached out to babyliss product support for help. They asked a few details about the product then without quibble sent out a replacement straight away. Can’t say fairer than that. I had a replacement within 4 days!
31 de agosto de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Excellent customer service
I had a hair dryer which would only blow lukewarm air, and was still within it's warranty. My issue was reviewed, assessed and a replacement organized within an hour of contacting customer service. I've not had any issues with Babyliss items previously (my straighteners are still going strong after 10+ years) and after such a good service with the faulty hairdryer I'd definitely buy from Babyliss again
2 de setembro de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Great Customer Service
I bought a trimmer last year, now unable to hold a charge so contacted Babyliss & all sorted out in a couple of emails. Supplying me with a new trimmer & extended the warranty on it by 6 months as well. Great customer service provided & can't fault the way the company as acted in response to my issue, would highly recommend them & will definitely buy this brand again.
2 de setembro de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Babyliss . Excellent product and service
Babyliss has been exceedingly fair in renewing tongs that fail.
I have received swift resolution to the problem when my gas tongs no longer heated up within the guarantee period .
New tongs were delivered practically by return which I appreciated as I use them daily.
I would recommend their product and their service.
30 de agosto de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Very efficient professional and speedy…
Very efficient professional and speedy response
21 de agosto de 2025
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Issue with hairdryer that was promptly resolved
I had an issue with my hairdryer after having it one year, but on raising my concerns via email, I had a reply and resolution after sending some evidence within a week. Very happy with Babyliss’s customer service and speed of reply.
19 de agosto de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Replied via email within 24hr and was…
Replied via email within 24hr and was very helpful! Issued a new item as mine was still within warranty. Very happy with the response. Usually customer service experiences can be so disheartening but not this one x
20 de agosto de 2025
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Customer service 👌🏻👌🏻
I work with manufacturing on a regular basis within my career and there is a tolerance or small amount of errors made in production. Customer service is what makes a company.
I will be sticking with Babyliss after excellent customer service. I know have there heated brush and straighteners and am happy with both products.
20 de agosto de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Issue solved quickly
I had an issue with my babyliss xtp clipper. I sent an email and got and got an instantl reply resolving my issue.
Great customer service.
18 de agosto de 2025
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Good beard trimmer but very unhelpful…
Good beard trimmer but very unhelpful customer services when trying to get information on the Torx screw size to enable me to replace the comb guide. I'm now throwing this one out and getting another brand that easier to maintain
18 de agosto de 2025
Opinião espontânea
Resposta da Babyliss
Dear Rob
Thank you for your review and I am sorry to hear you are not happy with the service received .
Please be advise some of our appliances have security/anti-tamper screws and due to this the combe guide can only be changed by our technical team . This is free of charge if the appliance is under warranty . If however the appliance is no longer under warranty we charge the price of the combe guide and the package and postage .
This means the appliance would need to send into us however we do supply a free returns label and the the process is usually done within a week .
Unfortunately this is not something we are able to change.
Should you have any questions please kindly call us and if you ask for me I am more than happy to assist you with your enquiry .
Kind Regards
Angelika
Conair Customer Care Center
My gas tong broke replaced no bother
My gas tong broke replaced no bother
12 de agosto de 2025
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Really positive experience
Really positive experience. The lady I spoke to was very friendly professional and helpful. My issue was dealt with really quickly with a positive outcome. Thank you
13 de agosto de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Fast and polite service
Fast and polite service
Focused on solving the problem.
Thank you
Team
7 de agosto de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Faultless service A+++
I don't think it would be possible to improve upon their first class service.. I would give ten stars if possible. Superfast communication along with fast and efficient action. I received a new beard trimmer within a couple of days after providing them with the details of the faulty trimmer. Impeccable!
7 de agosto de 2025
Opinião espontânea
Resposta da Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Great customer service.
4 de agosto de 2025
Opinião espontânea
Resposta da Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
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